Portables
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When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!Pulse 5 - Factory ResetPress and hold the Light Show & Bluetooth buttons together for > 2 seconds.
Was this helpful? Thank you for your feedback!Smart TV CompatibilityIt is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.
Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.
Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.Was this helpful? Thank you for your feedback! -
Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)
This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback! -
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When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback!Factory Reset ProcedureTo reset the JBL Charge 5, Charge Essential or Charge Essential 2:
Volume+ & Play/Pause Long press for 2 seconds while the speaker is ON
Please note: If the Charge 5 was previously paired with any phones/tablets, please remove the speaker from your list of paired Bluetooth devices. Now it has been restored to its factory settings, it will automatically enter into pairing mode the first time you power it on.Was this helpful? Thank you for your feedback!Upgrading the software on your PartyBoost or Connect+ SpeakerSoftware updates for your speaker can be done using the JBL Portable app.
Download it from the Apple App store and Google Play store.
If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.Was this helpful? Thank you for your feedback! -
My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback!Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!IP67 InformationThis product is rated IP67, which is different from IPX7. IP67 protects the product from submersion in 1 meter (3.3 feet) of water for up to 30 minutes. It is also resistant against dust. Dust accumulation around electronics can lead to hardware failure, so the IP67 rating is an extremely beneficial addition to this product.Was this helpful? Thank you for your feedback!How to Factory Reset JBL Clip 3In Power On mode, press and hold 'Volume+' together with 'Play/Pause' for more than 2 seconds. The speaker will power off and is now reset.Was this helpful? Thank you for your feedback!
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When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback!Upgrading the software on your PartyBoost or Connect+ SpeakerSoftware updates for your speaker can be done using the JBL Portable app.
Download it from the Apple App store and Google Play store.
If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.Was this helpful? Thank you for your feedback!What is the procedure to reset Xtreme?With the speaker ON, press and hold the VOL+ and Pause/Play buttons for 5-6 seconds. The Xtreme shuts down, and is now reset. You will need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again.Was this helpful? Thank you for your feedback! -
Multi-Point Connection SupportThis product features Multi-Point Connection which allows you to be connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone.
To connect to two devices at the same time:
1. Power on your product.
2. Make sure that the device you wish to connect to has the BT settings on and within range.
3. If this is the first time connecting your product, you will notice a flashing LED to indicate that it is searching for a device to connect to. (If this is not your first time, your product will automatically reconnect to the last device it was connected to)
4. Under your BT settings, go to discoverable devices and the product name should pop up within a few seconds. Depending on the device you are using, you may have to tap on the product to complete the connection.
5.Now that you are connected to the first device, push the BT button on the product to connect to the second device. The product should start searching for the second device by displaying a flashing LED.
6. Go to your BT settings on your second device. The product should pop up on your discoverable devices should pop up within a few moments.
(Please Note: If the product does not show up on your discoverable devices while it is in pairing mode, quickly turn off your BT settings and turn it back on. This will typically result in resetting the BT search in which your product should pop up on discoverable devices within a few moments)
Was this helpful? Thank you for your feedback!Does this speaker have an Aux Input?This speaker does not have an Aux Input, so no analog connection is possible.Was this helpful? Thank you for your feedback!IP67 InformationThis product is rated IP67, which is different from IPX7. IP67 protects the product from submersion in 1 meter (3.3 feet) of water for up to 30 minutes. It is also resistant against dust. Dust accumulation around electronics can lead to hardware failure, so the IP67 rating is an extremely beneficial addition to this product.Was this helpful? Thank you for your feedback!Does my Speaker have Speakerphone/Voice Assistant Functionality?This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.Was this helpful? Thank you for your feedback! -
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Which Connections are Possible
Connecting a USB stick
- You can enjoy music from your USB Stick directly into the Partybox device.
- Insert the
Stick into the
port, located on the back of your Partybox.
- The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
- It will start automatically playing the content on your USB stick.
AUX Connection
- You can connect any devices through the analog connection
- Use an analog cable (Not included in the box) and connect your device.
- Press play on your external device and enjoy the music!
RCA Connection (*Partybox 200/300/1000 Only)
- The Partybox features both Input and Output RCA connection.
- Connect your RCA cable (not included) to either one of the ports.
- You can use it with your DVD/BlueRay player or AVR system.
Guitar and Microphone
- Connect your
to the dedicated
port or connect your electric
to the
- You can mix sound or make your own karaoke party with your Partybox.
- Sing or play through your devices.
- To adjust the volume of the audio source, press volume+ or volume- buttons.
- To adjust the volume of the microphone or guitar, rotate the
or
Charging external devices
- Whenever your mobile device needs some extra power, the Partybox can help you!
- Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your
device.
- Simply connect your device to the
port and start charging.
- NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
- The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the partyWas this helpful? Thank you for your feedback!How to create a Bluetooth connection with your mobile deviceBluetooth Pairing
- Press the
button on the Partybox to start the pairing process.
- Grab your
device.
- Go to settings --> Bluetooth --> Enable Bluetooth -->
- Find the Partybox speaker you want to establish a Bluetooth connection to.
- You now have a successful connection and can stream your favorite music.
- NOTE: It is only possible to have two devices connected at the same time and if you want to listen through the second Bluetooth device then stop the current one from playing and use the second device.
- To stop Bluetooth broadcasting then insert a USB device.
Was this helpful? Thank you for your feedback!How to play music through using a USB stickUSB Stick
- Get an empty
stick with speed of 2.0.
- Make sure it is formatted with FAT16 or FAT32.
- Your Music files can only be:
(32-320kbit/s),
(32-320kbit/s) and
(44.1K/48K/192K).
- The Partybox supports up to 8 subfolders.
- It will be played in alphabetic sequence with main folders first then subfolders.
- To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.
Was this helpful? Thank you for your feedback!PartyBox TWS InformationIt is possible to pair two of the same model of JBL PartyBox speakers together through TWS (True Wireless Stereo) mode.
PartyBox On-The-Go/100:
Connect just the left PartyBox with the chosen device first, with the right PartyBox turned off. The speaker that is connected first will automatically be the left channel. Now turn the right PartyBox on and continue with TWS pairing (detailed below).
PartyBox 200/300/1000:
A button (L/R) on the rear of the speakers is used to assign the correct channel to the speakers after pairing is made.
In order to activate TWS mode, press and hold the Bluetooth button on the first speaker until the notification chime sounds, about 5 seconds. Then press and hold the Bluetooth button on the second speaker until the notification chime sounds (as seen below). TWS mode is now activated. To disable TWS, press and hold the Bluetooth button on either speaker, or power off one speaker.
Partybox 110/310/710/Encore/Essential:
Press the buttons labelled TWS on both speakers to connect the speakers in TWS mode (pictured in item 2 in the image below, with two speakers on the button).
TWS can be activated and deactivated remotely in the JBL Partybox app, in addition to assigning the left and right channels to the correct speakers.
Once the TWS connection is setup, it will be in Stereo mode by default if both speakers are the same model, otherwise the speakers will be in Party mode by default if different Partybox models are used. You can also switch between Stereo and Party mode in the JBL PartyBox app if two of the same Partybox models are used.
Please note: In order to achieve TWS mode, the speaker must be the same model with the exception of the PartyBox 200 and PartyBox 300 which can be paired together via TWS. You cannot achieve TWS with a PartyBox 1000 and a PartyBox 300. You cannot achieve TWS with a PartyBox 100 and PartyBox 200. However, it is possible to connect a maximum of two of either the Partybox 110, 310, 710 or Encore/Essential together in Party mode - the two speakers then do not need to be the same model, but Stereo mode will not be possible.Was this helpful? Thank you for your feedback! -
Tuner XL - DAB Reception IssuesThere is a rare issue causing some DAB radio stations not to be found after performing a scan.
If you are experiencing this, a firmware update has been released to fix the issue.
First, please read through the update instructions thoroughly, then proceed with installing the update.
Please click the link below to download the update:
JBL TUNER XLWas this helpful? Thank you for your feedback!How to restore Tuner 2 and XL to factory settingsThe reset for the Tuner 2 and Tuner XL is as follows:
Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.Was this helpful? Thank you for your feedback!How to check Firmware VersionTo check the firmware version:
Press and hold the 'Preset 1' & 'Preset 5' buttons for more than 10 seconds.Was this helpful? Thank you for your feedback! -
Tuner 2 - DAB Reception IssuesThere is a rare issue causing some DAB radio stations not to be found after performing a scan.
If you are experiencing this, a firmware update has been released to fix the issue.
First, please read through the update instructions thoroughly, then proceed with installing the update.
Please click the link below to download the update:
JBL TUNER 2
If you have any questions regarding the update or installation, please do not hesitate to contact us.
Was this helpful? Thank you for your feedback!How to restore Tuner 2 and XL to factory settingsThe reset for the Tuner 2 and Tuner XL is as follows:
Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.Was this helpful? Thank you for your feedback!How to check Firmware VersionTo check the firmware version:
Press and hold the 'Preset 1' & 'Preset 5' buttons for more than 10 seconds.Was this helpful? Thank you for your feedback! -
Waterproof Information (IPX7)
This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!Does my Speaker have Speakerphone/Voice Assistant Functionality?This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.Was this helpful? Thank you for your feedback!Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback!How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback! -
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When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!Indoor/Outdoor ModeThe new Boombox 2 does not feature the Indoor/Outdoor Mode. With the first generation Boombox, the Outdoor Mode was loud, but lacking sufficient bass. The Boombox 2 has both improved bass and loudness to create the perfect balanced sound for all environments.
Was this helpful? Thank you for your feedback!My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback!Upgrading the software on your PartyBoost or Connect+ SpeakerSoftware updates for your speaker can be done using the JBL Portable app.
Download it from the Apple App store and Google Play store.
If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.Was this helpful? Thank you for your feedback! -
Waterproof Information (IPX7)
This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!Does my Speaker have Speakerphone/Voice Assistant Functionality?This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.Was this helpful? Thank you for your feedback!Charging the Speaker When WetYou will need to dry the charging port completely before plugging in power for charging.
Was this helpful? Thank you for your feedback!How to avoid Bluetooth Interference or Interruptions• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.
• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.
• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.
• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.Was this helpful? Thank you for your feedback! -
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Which Connections are Possible
Connecting a USB stick
- You can enjoy music from your USB Stick directly into the Partybox device.
- Insert the
Stick into the
port, located on the back of your Partybox.
- The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
- It will start automatically playing the content on your USB stick.
AUX Connection
- You can connect any devices through the analog connection
- Use an analog cable (Not included in the box) and connect your device.
- Press play on your external device and enjoy the music!
RCA Connection (*Partybox 200/300/1000 Only)
- The Partybox features both Input and Output RCA connection.
- Connect your RCA cable (not included) to either one of the ports.
- You can use it with your DVD/BlueRay player or AVR system.
Guitar and Microphone
- Connect your
to the dedicated
port or connect your electric
to the
- You can mix sound or make your own karaoke party with your Partybox.
- Sing or play through your devices.
- To adjust the volume of the audio source, press volume+ or volume- buttons.
- To adjust the volume of the microphone or guitar, rotate the
or
Charging external devices
- Whenever your mobile device needs some extra power, the Partybox can help you!
- Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your
device.
- Simply connect your device to the
port and start charging.
- NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
- The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the partyWas this helpful? Thank you for your feedback!How to create a Bluetooth connection with your mobile deviceBluetooth Pairing
- Press the
button on the Partybox to start the pairing process.
- Grab your
device.
- Go to settings --> Bluetooth --> Enable Bluetooth -->
- Find the Partybox speaker you want to establish a Bluetooth connection to.
- You now have a successful connection and can stream your favorite music.
- NOTE: It is only possible to have two devices connected at the same time and if you want to listen through the second Bluetooth device then stop the current one from playing and use the second device.
- To stop Bluetooth broadcasting then insert a USB device.
Was this helpful? Thank you for your feedback!How to play music through using a USB stickUSB Stick
- Get an empty
stick with speed of 2.0.
- Make sure it is formatted with FAT16 or FAT32.
- Your Music files can only be:
(32-320kbit/s),
(32-320kbit/s) and
(44.1K/48K/192K).
- The Partybox supports up to 8 subfolders.
- It will be played in alphabetic sequence with main folders first then subfolders.
- To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.
Was this helpful? Thank you for your feedback!PartyBox TWS InformationIt is possible to pair two of the same model of JBL PartyBox speakers together through TWS (True Wireless Stereo) mode.
PartyBox On-The-Go/100:
Connect just the left PartyBox with the chosen device first, with the right PartyBox turned off. The speaker that is connected first will automatically be the left channel. Now turn the right PartyBox on and continue with TWS pairing (detailed below).
PartyBox 200/300/1000:
A button (L/R) on the rear of the speakers is used to assign the correct channel to the speakers after pairing is made.
In order to activate TWS mode, press and hold the Bluetooth button on the first speaker until the notification chime sounds, about 5 seconds. Then press and hold the Bluetooth button on the second speaker until the notification chime sounds (as seen below). TWS mode is now activated. To disable TWS, press and hold the Bluetooth button on either speaker, or power off one speaker.
Partybox 110/310/710/Encore/Essential:
Press the buttons labelled TWS on both speakers to connect the speakers in TWS mode (pictured in item 2 in the image below, with two speakers on the button).
TWS can be activated and deactivated remotely in the JBL Partybox app, in addition to assigning the left and right channels to the correct speakers.
Once the TWS connection is setup, it will be in Stereo mode by default if both speakers are the same model, otherwise the speakers will be in Party mode by default if different Partybox models are used. You can also switch between Stereo and Party mode in the JBL PartyBox app if two of the same Partybox models are used.
Please note: In order to achieve TWS mode, the speaker must be the same model with the exception of the PartyBox 200 and PartyBox 300 which can be paired together via TWS. You cannot achieve TWS with a PartyBox 1000 and a PartyBox 300. You cannot achieve TWS with a PartyBox 100 and PartyBox 200. However, it is possible to connect a maximum of two of either the Partybox 110, 310, 710 or Encore/Essential together in Party mode - the two speakers then do not need to be the same model, but Stereo mode will not be possible.Was this helpful? Thank you for your feedback! -
When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.
NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.Was this helpful? Thank you for your feedback!My device is waterproof, but what about salt water or chlorine water?Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.Was this helpful? Thank you for your feedback!Upgrading the software on your PartyBoost or Connect+ SpeakerSoftware updates for your speaker can be done using the JBL Portable app.
Download it from the Apple App store and Google Play store.
If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.Was this helpful? Thank you for your feedback!Information on different firmware versions on same products and modelsThere can be differences in the internal hardware that also implies different firmwares. These products feature the same specifications and performance expectations. If the app does not inform you of any new updates, the firmware is current and the product is performing as designed.Was this helpful? Thank you for your feedback! -
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Upgrading the software on your PartyBoost or Connect+ Speaker
Software updates for your speaker can be done using the JBL Portable app.
Download it from the Apple App store and Google Play store.
If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.Was this helpful? Thank you for your feedback!Information on different firmware versions on same products and modelsThere can be differences in the internal hardware that also implies different firmwares. These products feature the same specifications and performance expectations. If the app does not inform you of any new updates, the firmware is current and the product is performing as designed.Was this helpful? Thank you for your feedback!What are the differences between Partyboost and Connect+Our newest products, such has JBL Pulse 4 and JBL Flip 5, feature a new technology called Partyboost .
Partyboost technology- Improved Bluetooth connection between speakers.
- A more powerful Bluetooth transmitter means that the speakers can be farther apart.
- Partyboost can only connect to other Partyboost speakers.
Unfortunately, this feature is not backwards compatible with previous models that have JBL Connect or Connect+.
Was this helpful? Thank you for your feedback!Battery Performance InformationHarman continuously strives to improve the performance of our speakers through software updates in the JBL Portable App. To optimize battery life and performance for your speaker, please perform a software update:
First download the JBL Portable App from the App store or Google Play store to your mobile device.
Then connect to the speaker by Bluetooth.
Open the JBL Portable App and select settings to check and install the new Software version.
The red dot indicates the presence of an update (see image below).Was this helpful? Thank you for your feedback! -
Which Connections are Possible
Connecting a USB stick
- You can enjoy music from your USB Stick directly into the Partybox device.
- Insert the
Stick into the
port, located on the back of your Partybox.
- The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
- It will start automatically playing the content on your USB stick.
AUX Connection
- You can connect any devices through the analog connection
- Use an analog cable (Not included in the box) and connect your device.
- Press play on your external device and enjoy the music!
RCA Connection (*Partybox 200/300/1000 Only)
- The Partybox features both Input and Output RCA connection.
- Connect your RCA cable (not included) to either one of the ports.
- You can use it with your DVD/BlueRay player or AVR system.
Guitar and Microphone
- Connect your
to the dedicated
port or connect your electric
to the
- You can mix sound or make your own karaoke party with your Partybox.
- Sing or play through your devices.
- To adjust the volume of the audio source, press volume+ or volume- buttons.
- To adjust the volume of the microphone or guitar, rotate the
or
Charging external devices
- Whenever your mobile device needs some extra power, the Partybox can help you!
- Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your
device.
- Simply connect your device to the
port and start charging.
- NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
- The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the partyWas this helpful? Thank you for your feedback!How to create a Bluetooth connection with your mobile deviceBluetooth Pairing
- Press the
button on the Partybox to start the pairing process.
- Grab your
device.
- Go to settings --> Bluetooth --> Enable Bluetooth -->
- Find the Partybox speaker you want to establish a Bluetooth connection to.
- You now have a successful connection and can stream your favorite music.
- NOTE: It is only possible to have two devices connected at the same time and if you want to listen through the second Bluetooth device then stop the current one from playing and use the second device.
- To stop Bluetooth broadcasting then insert a USB device.
Was this helpful? Thank you for your feedback!How to play music through using a USB stickUSB Stick
- Get an empty
stick with speed of 2.0.
- Make sure it is formatted with FAT16 or FAT32.
- Your Music files can only be:
(32-320kbit/s),
(32-320kbit/s) and
(44.1K/48K/192K).
- The Partybox supports up to 8 subfolders.
- It will be played in alphabetic sequence with main folders first then subfolders.
- To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.
Was this helpful? Thank you for your feedback!Enabling or disabling Demo mode.Demo mode
- Press the Play and Boost button at the same time for 5 seconds.
- Depending on what state your JBL Partybox is in, either you enter Demo mode or disabling it.
- NOTE: In Demo mode, you cannot use the JBL Partybox as most features and buttons are not working.
Was this helpful? Thank you for your feedback! -
Which Connections are Possible
Connecting a USB stick
- You can enjoy music from your USB Stick directly into the Partybox device.
- Insert the
Stick into the
port, located on the back of your Partybox.
- The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
- It will start automatically playing the content on your USB stick.
AUX Connection
- You can connect any devices through the analog connection
- Use an analog cable (Not included in the box) and connect your device.
- Press play on your external device and enjoy the music!
RCA Connection (*Partybox 200/300/1000 Only)
- The Partybox features both Input and Output RCA connection.
- Connect your RCA cable (not included) to either one of the ports.
- You can use it with your DVD/BlueRay player or AVR system.
Guitar and Microphone
- Connect your
to the dedicated
port or connect your electric
to the
- You can mix sound or make your own karaoke party with your Partybox.
- Sing or play through your devices.
- To adjust the volume of the audio source, press volume+ or volume- buttons.
- To adjust the volume of the microphone or guitar, rotate the
or
Charging external devices
- Whenever your mobile device needs some extra power, the Partybox can help you!
- Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your
device.
- Simply connect your device to the
port and start charging.
- NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
- The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the partyWas this helpful? Thank you for your feedback!How to create a Bluetooth connection with your mobile deviceBluetooth Pairing
- Press the
button on the Partybox to start the pairing process.
- Grab your
device.
- Go to settings --> Bluetooth --> Enable Bluetooth -->
- Find the Partybox speaker you want to establish a Bluetooth connection to.
- You now have a successful connection and can stream your favorite music.
- NOTE: It is only possible to have two devices connected at the same time and if you want to listen through the second Bluetooth device then stop the current one from playing and use the second device.
- To stop Bluetooth broadcasting then insert a USB device.
Was this helpful? Thank you for your feedback!How to play music through using a USB stickUSB Stick
- Get an empty
stick with speed of 2.0.
- Make sure it is formatted with FAT16 or FAT32.
- Your Music files can only be:
(32-320kbit/s),
(32-320kbit/s) and
(44.1K/48K/192K).
- The Partybox supports up to 8 subfolders.
- It will be played in alphabetic sequence with main folders first then subfolders.
- To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.
Was this helpful? Thank you for your feedback!Enabling or disabling Demo mode.Demo mode
- Press the Play and Boost button at the same time for 5 seconds.
- Depending on what state your JBL Partybox is in, either you enter Demo mode or disabling it.
- NOTE: In Demo mode, you cannot use the JBL Partybox as most features and buttons are not working.
Was this helpful? Thank you for your feedback! -
How can I reset my JBL Tuner to factory default settings?To reset your JBL Tuner simply Long press Volume+ and Bluetooth button for 5-7 seconds. Your Tuner is now successfully reset and you can Bluetooth pair with it again.Was this helpful? Thank you for your feedback!How can I reset my JBL Tuner to factory default settings?To reset your JBL Tuner simply Long press Volume+ and Bluetooth button for 5-7 seconds. Your Tuner is now successfully reset and you can Bluetooth pair with it again.Was this helpful? Thank you for your feedback!Display Timeout and Standby TimesThe display will timeout and switch off automatically after 30 seconds if no buttons are pressed to preserve battery life, but pressing any button will wake the display again. It is not possible to change or switch off the automatic display timeout.
The speaker itself will turn off automatically after 15 minutes inactive, if no music is playing on any mode or button are pressed (not possible to change).Was this helpful? Thank you for your feedback!How to show the current software versionTo show the current firmware version on your JBL TUNER device, go through the following steps.- Turn on the JBL TUNER.
- Press and hold this three-button combination: DAB/FM+ Volume+ and Preset 5, simultaneously for 3-4 seconds.
- In the display, you will see a combination of letters and numbers. This is the current software version.
- See picture below as illustration.
The new firmware version released is V.0.0.57 (shown in the picture above).
To get the latest version, ask our customer service for a guide and an upgrade file.
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Is the Xtreme 2 waterproof?Yes, the Xtreme 2 features an IPX 7 rating. IPX7 is defined as the speaker can be immersed in water up to 1 meter for up to 30 minutes.Was this helpful? Thank you for your feedback!Upgrading the software on your PartyBoost or Connect+ Speaker
Software updates for your speaker can be done using the JBL Portable app.
Download it from the Apple App store and Google Play store.
If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.Was this helpful? Thank you for your feedback!Information on different firmware versions on same products and modelsThere can be differences in the internal hardware that also implies different firmwares. These products feature the same specifications and performance expectations. If the app does not inform you of any new updates, the firmware is current and the product is performing as designed.Was this helpful? Thank you for your feedback!What is the procedure to reset Xtreme?With the speaker ON, press and hold the VOL+ and Pause/Play buttons for 5-6 seconds. The Xtreme shuts down, and is now reset. You will need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again.Was this helpful? Thank you for your feedback! -
Can you receive phone calls on the Clip 3?Yes. A built-in microphone combined with a patented echo cancellation system secures clear and easy phone conversation. If a phone call is received while listening to music just push play button to answer the call. No need to find or touch the phone. This hands-free functionality can even be used for phone conferencesWas this helpful? Thank you for your feedback!How many hours of audio playback can you receive on a full charge on the Clip 3?You should receive up 10 hours of audio playback. (varies by volume level and audio content)Was this helpful? Thank you for your feedback!Is the Clip 3 waterproof?Yes. The Clip 3 has an IPX 7 rating. You can take the speaker under water, down to 1 meter depth up to 30 minutes.Was this helpful? Thank you for your feedback!How do you power on and pair the Clip 3?
- Press the power button located on the top right of the speaker.
- If this is your first time pairing the device, the speaker will automatically go into pairing mode.
- Make sure that the product you are attempting to pair to is in search mode and in bluetooth range
- The Clip 3 should pop up on discoverable devices within a few seconds.
- Choose the Clip 3 option and you will be connected within a few seconds.
Was this helpful? Thank you for your feedback! -
How do I power on and pair the GO 2?Press the power button located on the far Left top of the speaker. If this is your first time pairing the device, the speaker will automatically go into pairing mode. Make sure that the product you are attempting to pair to is in search mode and in bluetooth range. The Go 2 should pop up on discoverable devices. Choose the Go 2 option and you will be connected within a few seconds.Was this helpful? Thank you for your feedback!Waterproof Information (IPX7)
This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.
Was this helpful? Thank you for your feedback!Buttons unresponsive when plugged into a power sourceIf the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.Was this helpful? Thank you for your feedback!Factory Reset InformationPower on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settingsWas this helpful? Thank you for your feedback! -
How many Bluetooth devices can I connect to my LINK 10, LINK 20 and LINK 300?All three devices supports up to 3 Bluetooth connections at the same time. However, only one can play music while connected, if one of the other paired devices starts playback, it will interrupt the music that is currently playing, and begin playing from the second or third connected device.Was this helpful? Thank you for your feedback!How to set up your device with Android or iOS
- Power on your JBL LINK speaker.
- Verify that you are connected to the right Wi-Fi network on your smartphone.
- Open your Google Home app
.
- Enable Bluetooth
- Enable Location Service
(Android Only)
- Make sure you have permitted the Google Home app to view your location.
- First option
Tap Add
Set up device
Set up new devices in your home
- Second option
Tap
X device found
Select Home location
- Follow the instruction on screen to add your new JBL LINK speaker.
You are now all set and can enjoy your LINK device!Was this helpful? Thank you for your feedback!How can I use my JBL LINK 10 or LINK 20 with Google Assistant if I am out of range with my Wi-Fi?If your JBL Link 10 or Link 20 is out of range, setting up a personal hotspot from your mobile device will allow your Google Assistant to answer again. However, this process requires two mobile smartphones, one as the "mobile hotspot" and the second to connect the JBL Link 10 or Link 20 to your network.Was this helpful? Thank you for your feedback!How to play music and more with your Google Assistant enabled smart speakerThis video shows how to play music and much more with your Google Assistant. You can practice all of your voice commands on your Harman/Kardon Citation or JBL LINK products.
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-
Further Support
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Learn moreCan’t find what you’re looking for?
Call Us
Talk to a product expert
Call us now at:
NANO SOUND
+855 15 512 512, +855 17 717 885
Email: Rottnaleang@gmail.com
Kfour Group Ltd.
078 88 72 82/ 069 82 87 82
Email: bunarong.kit@kfourgroup.com.kh