How To

Support Overview / How To

How To

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  • How do you skip tracks on the Reflect Contour?
    The Reflect Contour BT lets you skip the tracks forward, by pressing and holding the volume up button for 3 seconds and skip tracks backward, by pressing and holding the volume down button for 3 seconds.
  • How do you skip tracks on the UA train headphones?
    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.
  • How do you take a phone call with the JBL Free?
    Press and hold the RIGHT center button for 1-2 seconds.
  • How do you turn on and off the Noise Cancellation feature on the E65BTNC?
    The E65BTNC noise cancellation button is located on the bottom Right ear cup. To turn the Active Noise Cancellation on, press and hold the button (Located next to the Bluetooth button) for 2-3 seconds or until you hear the confirmation audio tone. To turn off the noise cancellation, press and hold for 2 seconds or until you hear the audio tone powering off. A white LED next to the button lights up when NC is on.
  • How do you turn on and off the Noise Cancellation feature on the JBL DUETNC?
    The DUET NC noise cancellation button is located on the bottom Right ear cup. To turn the Active Noise Cancellation on, press and hold the button (Located next to the Bluetooth button) for 2-3 seconds or until you hear the confirmation audio tone. To turn off the noise cancellation, press and hold for 2 seconds or until you hear the audio tone powering off. A white LED next to the button lights up when NC is on.
  • How is it possible to check the software version of a JBL Horizon?
    By pressing and holding the Bluetooth and the Volume PLUS buttons at the same time. The software version is shown in the display.
  • How long can I listen to MP3 music with the Endurance Dive?
    You can listen up to 8 hours of MP3 music, with a fully charged battery, depending on volume and type of music
  • How many devices can I pair my T450 headphones to?
    They support up to 8 paired devices without reset.
  • How many ear tip sizes come inside the box of the UA Sport Wireless Flex?
    The UA Sport Wireless Flex has size 3 (wingless) and the larger size 5 (winged). It also features three sizes of the small, medium, large inner ear tips. The unit comes with the size 5 Medium in ear tip on the unit out of the box.
  • How many ear tip sizes come with the Live 100?
    The JBL Live 100 comes with 3 different ear tip sizes (S, M, L)
  • How many hours can you receive on a full charge on the Everest 110?
    The Everest 110 should receive 8 hours of audio playback on a full charge. However, depending on the volume level at which you listen to your music at, this can decrease the battery life faster.
  • How many hours of audio playback can you receive on a full charge on the Clip 3?
    You should receive up 10 hours of audio playback. (varies by volume level and audio content)
  • How many hours of playback time can I expect on a full charge on the JBL DUET Mini?
    You should expect up to 8 hours of playback time on a fully charged battery.
  • How many smartphones or tablets can connect to my JBL Boombox?
    You can connect 3 smart devices ( iOS or Android ) simultaneously by Bluetooth. One when connecting via AUX cable.
  • How many smartphones or tablets can connect to my speaker?
    You can connect 2 smart devices ( iOS or Android ) simultaneously by Bluetooth. One when connecting via AUX cable.
  • How much does one OR300 weigh?
    An OR300 weighs 42 g per earpiece.
  • How RBG lighting work for console games

    JBL Quantum 400 and ONE are compatible with USB C to A cable to enjoy PS4 console with RGB Lighting on, and Quantum 600 and 800 with wireless-enabled by USB dongle also gives lighting moment on PS4 console games.

    *NOTE that RGB will not light up when connecting with 3.5mm cable to any device (PC, Console, Mobile, etc.) because the cable doesn't have power enough for the RBG lighting.

     

  • How to avoid WiFi interference for your headphone

    You might have to add a USB extension dock to get the JBL Quantum 350/600/800/810 dongle as close to the headset, or place the common sources of interference (e.g. routers, Wi-Fi speakers etc.) as far from the JBL Quantum 350/600/800/810 dongle.

  • How to charge your Quantum headphone
    The battery is charged using an included USB-A to USB-C USB fabric cable. It will be fully charged for 2 hrs. Note, this cable is only for charging the battery, it will not deliver audio.
  • How to clean your earbuds
                                                                                                 CLEANING THE PRODUCT V2.JPG
    CLEANING THE PRODUCT TWS.JPG  
    Use a clean cotton swab slightly moistened with alcohol to:
    1. Remove earwax and dirt from the ear tips on your earbuds.
    2. Clean the charging pads and ports on your earbuds and in the charging case respectively. Then use a dry and soft cotton to rub down the dust and lint.
    3. Clean the grooves on the cover and at the bottom of the charging case.
    After cleaning, make sure the charging case and earbuds are dry before putting the earbuds back into the charging case.

    TIP:     We recommend that you repeat this operation every few weeks or so to keep your headphones clean and to not affect the charging speed and quality.
  • How to clean your Quantum headphone

    You can clean it by wiping it gently with a damp cloth. Take extra care not to let water get into the speaker chamber, as it will damage the speaker drivers.

  • How to connect a Bluetooth mobile device
    1. Open the Google Home app 2. Select the LINK VIEW 3. Select SETTINGS. 4. There is a line that says Paired Bluetooth Devices. 5. When you select it, it gives you the option to ENABLE PAIRING MODE. 6. Use your voice - "Hey Google, Open Bluetooth" and LINK VIEW will enable Bluetooth connection. You can disable Bluetooth using "Hey Google, Close Bluetooth" Once you have enabled Bluetooth pairing mode on your LINK VIEW, simply go into your Bluetooth settings menu on your mobile device and connect.
  • How to connect to your WiFi network
    You can enjoy streaming your favorite music over WiFi to your JBL BAR 9.1 Surround by adding it to your network. Turn on your soundbar. Download the Google Home app to your phone. Enable Bluetooth and Location services on your device. Open Google Home app Follow the instructions given in the app. You are now connected to your WiFi network and can enjoy streaming music to your system. The soundbar will now be able to automatically update, to make sure the performance is the best at all times.
  • How to connect to your WiFi network
    You can enjoy streaming your favorite music over WiFi to your JBL BAR 5.1 Surround by adding it to your network.

    Connecting to WiFi
    • Turn on your soundbar.
    • Download the Google Home app to your phone.
      • Available on Android and Apple.
    • Enable Bluetooth, Location services on your Android device.
    • Enable Bluetooth on your Apple device.
    • Open Google Home app
    • Follow the instructions given in the app.
    You are now connected to your WiFi network and can enjoy streaming music to your system.
  • How to control the Light shows
    To control the Light show on your JBL Partybox device, simply press the dedicated "Light show" button located under the Bluetooth icon. There are 3 different light shows available when toggling through them, select your favorite one and have a blast. There is no app developed to control or modify these settings, all settings have to be done on the Partybox device.
  • How to create a Bluetooth connection with your mobile device

    Bluetooth Pairing

    1. Press the BT button button on the Partybox to start the pairing process.
    2. Grab your mobile device.
    3. Go to settings --> Bluetooth --> Enable Bluetooth --> BT ON
    4. Find the Partybox speaker you want to establish a Bluetooth connection to.
             BT settings
    1. You now have a successful connection and can stream your favorite music.
      1. NOTE: It is only possible to have two devices connected at the same time and if you want to listen through the second Bluetooth device then stop the current one from playing and use the second device.
      2. To stop Bluetooth broadcasting then insert a USB device.
    BT con
    1. How to Factory Reset JBL Clip 3
      In Power On mode, press and hold 'Volume+' together with 'Play/Pause' for more than 2 seconds. The speaker will power off and is now reset.
    2. How to Factory Reset True Wireless Stereo Earbuds
      Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). 
      This restores the earbuds to the factory defaults.
      TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
      It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
    3. How to Factory Reset True Wireless Stereo Headphones
      Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
    4. How to find the MAC address

      NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.

      We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.

      Instructions below are for Android only

      1. Open your Google Home app Google Home app
      2. Enable Bluetooth User-added image on your device.
      3. Enable Location service User-added image on your Android device.
        1. Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
        2. In case you denied access go to Settings User-added image Apps User-added image Google Home User-added image Permissions User-added image Allow to view Location.
      4. When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
        1. Tap  the User-added image located top right corner.
        2. In the pop-up menu press "Show MAC address" User-added image Write down the MAC Address.
      part 3User-added imagepart 5

      You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.

      Finding the MAC address after speaker is installed

      1. Open your Google Home app Google Home app.
      2. Tap on  to view your home.
      3. Find your room User-added image.
      4. In the top right corner tap Settings icon User-added image.
      5. ​Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.
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