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JBL Go

The JBL GO brings JBL quality sound everywhere. Your all-in-one speaker solution, the GO streams music via Bluetooth from smartphones and tablets, powered by a rechargeable battery with up to 5 hours of playtime. It is also equipped with a convenient noise-cancelling speakerphone, allowing you to pick up calls without turning your speaker off. Available in 8 vibrant colors with a smooth and durable double-injection finishing, the JBL GO provides exciting, eye-catching contrast wherever it goes and easily compliments anyone’s style. A built-in strap-hook and optional carrying strap, allows you to bring your music everywhere. In a world where style and audio go hand in hand, the JBL GO is everyone’s perfect companion.

Product Specifications

General Specifications

Weight (kg) 130 g
Bluetooth version 4.1
Support:A2DP V1.2, AVRCP V1.4, HFP V1.6, HSP V1.2

Audio Specifications

Transducer 1 x 40mm
Output power 3.0W
Frequency response 180Hz – 20kHz
Signal-to-noise ratio ≥80dB

Dimension Specifications

Dimensions (H x W x D) 68.3 x 82.7 x 30.8 (mm)
Weight 130g
Please consult the documents for in-depth specs

Documents & Downloads

Videos

What’s in the Box

  • 1 JBL GO
  • 1 Micro USB cable for charging
  • 1 Quick-start Guide
  • 1 Safety sheet
JBL Go - What's in the Box

FAQs & How-Tos

  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Boombox?

    1) Download and run the latest JBL Connect app on your phone 2) The JBL Connect app will begin discovering your JBL Boombox (please make sure your speaker is connected via Bluetooth first) 3) Use the toggle switch in the JBL Connect App to change the phone button to now have the voice assistant function 4) Simply press the “Play” button on your JBL Boombox (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. 5) Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021

  • Is there a firmware update for the Authentics L8 / L16 as shown in JBL Music App v.3.0?

    With the release of v.3.0 of the JBL Music app, owners of the JBL Authentics L8 and L16 are now greeted with a message that an update is available. If you own one of these speaker systems, and you know that it already supports Spotify Connect, the update firmware is already installed, and you can ignore this message. If your speaker system does not already support Spotify Connect, the update is available for you, but you cannot perform it yourself, it must go to a service center to be updated. Please contact Harman Helpdesk or the distributor in your country for advice regarding servicing.

  • How does Google Chromecast work?

    Google Chromecast is a simple way to stream music from the cloud to your speaker, using your phone, tablet or computer as a remote control. Simply download the Google Home app and use it to setup your Chromecast enabled speaker. Once you have done this, open any of the compatible Chromecast streaming services on your phone or tablet. Start your music playback, tap on the Chromecast icon, and select the loudspeaker of your choice from the list to stream the music from the cloud to that loudspeaker. To find your favorite streaming services, please use this link: https://www.google.com/cast/apps/#?category=music.

  • How do you power on and pair the UA Train headphones?

    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.

  • PartyBox TWS Information

    It is possible to pair two of the same model of JBL PartyBox speakers together through TWS (True Wireless Stereo) mode.

    PartyBox On-The-Go/100:
    Connect just the left PartyBox with the chosen device first, with the right PartyBox turned off. The speaker that is connected first will automatically be the left channel. Now turn the right PartyBox on and continue with TWS pairing (detailed below).

    PartyBox 200/300/1000:
    A button (L/R) on the rear of the speakers is used to assign the correct channel to the speakers after pairing is made.
    In order to activate TWS mode, press and hold the Bluetooth button on the first speaker until the notification chime sounds, about 5 seconds. Then press and hold the Bluetooth button on the second speaker until the notification chime sounds (as seen below). TWS mode is now activated. To disable TWS, press and hold the Bluetooth button on either speaker, or power off one speaker.
    PBTWS1new.png
    Partybox 110/310/710/Encore/Essential:
    Press the buttons labelled TWS on both speakers to connect the speakers in TWS mode (pictured in item 2 in the image below, with two speakers on the button).
    PBTWS2.png
    TWS can be activated and deactivated remotely in the JBL Partybox app, in addition to assigning the left and right channels to the correct speakers.
    Once the TWS connection is setup, it will be in Stereo mode by default if both speakers are the same model, otherwise the speakers will be in Party mode by default if different Partybox models are used. You can also switch between Stereo and Party mode in the JBL PartyBox app if two of the same Partybox models are used.

    Please note: In order to achieve TWS mode, the speaker must be the same model with the exception of the PartyBox 200 and PartyBox 300 which can be paired together via TWS. You cannot achieve TWS with a PartyBox 1000 and a PartyBox 300. You cannot achieve TWS with a PartyBox 100 and PartyBox 200. However, it is possible to connect a maximum of two of either the Partybox 110, 310, 710 or Encore/Essential together in Party mode - the two speakers then do not need to be the same model, but Stereo mode will not be possible.

    Category:

    Product information
  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Charge 3?

    1. Download and run the latest JBL Connect app on your phone 2. The JBL Connect app will begin discovering your JBL Charge 3 (please make sure your speaker is connected via Bluetooth first) 3. Click on the software update and plug your speaker into a power source during the update 4. Once the upgrade is successful, use the toggle switch to change the play/pause button to now have the voice assistant function 5. Simply press the play/pause button on your JBL Charge 3 (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

  • I do not get audio from my TV.

    Make sure the optical connection is seated securely on the SB250 and on your device. Go into your device settings and make sure the digital output is enabled. On TV displays the option usually states "enable external speakers" or enable "digital audio output".

  • Firmware Information - JBL Firmware Update App

    If you are experiencing issues with your headphones' Bluetooth disconnecting and reconnecting while on standby, there is a new Firmware Update app to resolve this issue. Start by downloading the app  "JBL Firmware Update" (see links below).
    Google Play Store:
    https://play.google.com/store/apps/details?id=com.jbl.tune.update
    App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663

    Once downloaded, you can update your headphones firmware from there. 
    Below you can see step by step images of the update process.


    Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg 

    Category:

    Product information
  • How do I power on and pair the GO 2?

    Press the power button located on the far Left top of the speaker. If this is your first time pairing the device, the speaker will automatically go into pairing mode. Make sure that the product you are attempting to pair to is in search mode and in bluetooth range. The Go 2 should pop up on discoverable devices. Choose the Go 2 option and you will be connected within a few seconds.

  • How do I turn off my E45BT or E55BT?

    The on/off button is a spring-loaded slider button. Press the button upwards against the spring pressure, and hold it there for about three seconds. Now you will hear the "off" prompt sound in the headphone speakers, and the LED light goes out. Now the headphones are switched off. Please note that if you do not play music or press any button for about 10 minutes, the headphones will switch off automatically.

  • I want to reset my Cinema Base device, is it possible to do that?

    Yes, that is possible. 1: Turn on your Cinema Base. 2: Press surround and volume - button simultaneously for 5 seconds. 3: When the source button on the Cinema Base lights amber for 1 second and goes off after. 4: Your Cinema Base is now reset.

  • When will the JBL Boost TV go into standby mode?

    If there is no activity on your JBL Boost TV, it will go into standby mode after 20 minutes, and will take a couple of seconds to turn on after standby mode.

  • How to setup a smart home device with your Google Assistant-enabled speaker

    This video will show you how to set up a smart home device and how to use it with your Google Assistant built-in speaker such as JBL LINK Series


     
  • When the Wi-Fi connection fails during setup

    The checklist

    1. Your JBL LINK device is turned on.
    2. Check the password you have entered, and re-enter it again (typos could happen).
    3. Make sure your mobile device has the initial support needed:
      1. Android 4.4 and higher
      2. iOS 10 and higher
      3. The latest version of Google Home app  Google Home app installed on your device.
    4. Move your device closer to the Wireless network router.
    5. Have you connected the JBL LINK device before on this Wireless network?
      1. Did you do any changes recently to your network?
      2. Maybe your ISP (Internet Service Provider) did some changes, even upgraded your Wireless router?
    If you still are experiencing issues with connecting the device to your Wireless network, then let us do some further troubleshooting.

    Troubleshooting

    1. Your Wireless router might need a reboot, unplug power for 1 minute and connect power again.
      1. Reboot your JBL LINK device, simply by disconnecting power or turning power off if it has battery, now connect power again.
      2. Reset your JBL LINK device, by pressing mute button for 15 seconds.
    2. Try setting your device up again to your Wireless network.
    3. Turn Wireless on and off on your mobile device (simply by pressing the Wi-Fi icon).
    4. Reboot your mobile device.
    Watch the video below for a better understanding how to connect your Google Assistant device:


     

    Category:

    Troubleshooting
  • How to show the current software version

    To show the current firmware version on your JBL TUNER device, go through the following steps.
    1. Turn on the JBL TUNER.
    2. Press and hold this three-button combination: DAB/FM+ Volume+ and Preset 5, simultaneously for 3-4 seconds.
    3. In the display, you will see a combination of letters and numbers. This is the current software version.
    4. See picture below as illustration.
    Tuner Software

    The new firmware version released is V.0.0.57 (shown in the picture above).
    To get the latest version, ask our customer service for a guide and an upgrade file.

     
  • When you experience Bluetooth issues.

    NOTE:  LINK speakers must be set up on a WiFi network before Bluetooth can be activated. Once it is set up, you can use Bluetooth anywhere (Unless you reset the speaker and start all over with installation).

    Pairing issues with a Smartphone or Tablet:
    1. First try to restart the Bluetooth connection on your source device (Smartphone/tablet) by switching Bluetooth off and on again with a short pause in between.
    2. Forget previous paired connection (on your smartphone/tablet) in your Bluetooth settings if you once had paired with our product.
    3. Try to restart source device(Smartphone/tablet) by powering it off and on again, and after restart try to establish a Bluetooth connection to your JBL LINK device.
    4. If above does not work, then try to restart your JBL LINK device by turning it off and on again.
    5. Press and hold down the Bluetooth button on your JBL LINK device to initiate pairing mode again.
    6. Go into Bluetooth settings on your Smartphone/tablet.
    7. Perform a restart or reset if you are not able to connect after above steps.
    Back to helpful articles --> Articles overview

    JBL LINK Bluetooth specifications:
    • Bluetooth version 4.2
    • A2DP v1.3 with SBC Audio Codec.
    • AVRCP v1.5
  • I have another virtual surround sound solution on my PC, can I use it with JBL QuantumSURROUND?

    No, using two virtualization algorithms at the same will very negatively affect the performance and sound quality. Be sure you’re only using one surround sound solution at a time.

  • For how long does the alarm sound, if it is not interrupted?

    Horizon's alarm sounds for 3 minutes, then it shuts off, or rather it goes into snooze, for 9 minutes. Then it sounds the alarm again for 3 minutes, followed by snooze for another 9 minutes. After this final snooze period, it starts playing, and keeps on playing until it is manually shut off. The light shuts off with the audio.

  • Pairing Information

    To power on and pair the headphones, remove the ear tips from the charging case. If this is your first time using the headphones, they will automatically go into pairing mode. You will see the blue and red LED light flash on the RIGHT and LEFT ear as it attempts to pair with your device. Make sure your device is in range and BT settings are ON. The JBL True Wireless Flash X should pop up on your list of discoverable devices within 3-5 seconds, tap and connect. Once connected, you will see a slow blinking blue light below the UA logo on the RIGHT and LEFT Ear. This headphone allows you to use the ear tips in Stereo or Mono mode. If you wish to just use the LEFT or RIGHT ear, simply place the ear tip you do not wish to use back in the charging case.
  • How can I use my JBL LINK 10 or LINK 20 with Google Assistant if I am out of range with my Wi-Fi?

    If your JBL Link 10 or Link 20 is out of range, setting up a personal hotspot from your mobile device will allow your Google Assistant to answer again. However, this process requires two mobile smartphones, one as the "mobile hotspot" and the second to connect the JBL Link 10 or Link 20 to your network.

  • What does the LED show when charging is complete?

    There is a constant red light in the LED while charging takes place. When charging is complete, the diode goes dark.

  • Is my data safe when using JBL LINK 10, 20, 300 or 500?

    Your security comes first with everything Google does. If your data is not secure, it is not private. That is why Google services are protected by one of the world’s most advanced security infrastructures. Conversations within JBL LINK speakers are encrypted by default.

  • Do I need to link my Google account to my JBL LINK 10, 20, 300 or 500?

    JBL LINK speakers require a Google account to operate. Your search history on the JBL LINK speaker will appear in your Google account's search history. Also, if you give the JBL LINK speaker permission, it may access your data saved in other Google services, like Calendar and Gmail to answer questions you ask.

  • How do I uninstall JBL QuantumENGINE software?

    You can go to the Control Panel> Programs and features to uninstall JBL QuantumENGINE.

  • Re-establishing Volume Levels/Balance between Earbuds

    As with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.

    If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues.

    cleaning-earstick-tip 

    Category:

    Troubleshooting
  • Does it have automatic standby?

    Yes, after approximately 10 minutes of no activity and no audio, the unit goes into sleep mode. It must be awakened with the ON/OFF Button. It is not possible to wake it up with a Bluetooth pairing signal. After 20 minutes of no activity and no audio, the unit will power off.

  • How do I power on and pair the Everest 750NC headphones?

    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.

  • Pairing the soundbar and the wireless subwoofer takes a long time, and sometimes the connection will not open.

    First time you perform the pairing, it can take several minutes to establish connection. If more than five minutes go by with no result, please switch both units OFF and ON again.

  • Charge 4: Pairing Information

    Turn the Charge 4 on by pressing the power button. If your Charge 4 hasn't been connected via Bluetooth before, it will immediately go into pairing mode. To put it in pairing mode, hold down the Bluetooth button for at least 3 seconds, until the light flashes blue. You are now in pairing mode. Locate the Charge 4 on your device, select and you should connect successfully within a few seconds in which you will hear the audible chime.

    Category:

    Getting started
  • Endurance Series Headphones: Track Control

    To pause/play press the "L" on the JBL logo located on the RIGHT ear for 1 second. If you want to skip the track forward, press the "L" on the JBL logo on the RIGHT ear hook for 2 seconds. To skip tracks backward, press the "L" on the JBL logo on the RIGHT ear hook for 3-4 seconds.

  • When two pairs of JBL Control X Wireless are associated, how can I unlink them to two separate pairs, if I do not turn off the primary speaker first?

    This is addressed in the owner's manual. After associating a group of four speakers, when deciding to go back to normal operation as two pairs, it is recommended to reset them to factory default settings, which requires associating speaker pairs again.

  • BAR 9.1 - battery status

    The Mute+ATMOS combination button press to determine the Battery Status was originally designed for production line testing, not for consumer usage.  We determined that this testing method was inaccurate and began testing using specialized external equipment.  As of Software Version V21.13.11.80, the ability to check Battery Status inaccurately has been removed.

    When charging the satellite speakers you can be confident that the Battery Status is 100% when the LED indicator goes  out.  As well, when the LED begins blinking red, you are at 20% and should recharge or plug in your speakers.

    Category:

    Product information
  • Which apps are supported via Chromecast built-in feature?

    Over 200+ apps are supported by Google Chromecast built-in technology. The most popular ones are, Spotify, TuneIn Radio, Deezer, Pandora, etc. By using this link: https://www.google.com/cast/apps/#?category=music you can see all available cast apps.

  • I changed my JBL LINK 10, 20, 300 or 500 name under devices, why does the speaker not recognize the new name?

    During the installation process, when assigning or creating a room, this is what the Google Assistant reacts to. If you want to change the name of the speaker, we advise creating a custom room name.

  • Is there a JBL app I can download to control the Playlist 150?

    JBL didn't make a specific application for this speaker. It is using Chromecast built-in technology which means you can use the Google Home app for controlling the speaker. Please note that there are limitations on what you can do with our speaker.

  • Battery troubleshooting

    Please note: this text concerns Lithium-Ion batteries only.
     
    HOW TO CHARGE
    If a charger (power supply) comes with your product, use the original charger.
    If you have a device with standard charging socket (such as micro-USB plug that goes into the device, and USB plug that goes into the charger) use chargers with approximately 0.5 to 2.0 Amperes capacity. While you can get chargers with a capacity of 5 A or more, only use them if your device was designed to be charged with this much power. Around 1 A is fortunately close to what you can expect from the majority of computer USB sockets.
    Charging should take place at between 5 and 45 degrees Celsius (41 to 113 F).
    It is wise to charge only where you can observe the device, so you can stop charging if overheating should occur. A smoke alarm is a good idea if you want to charge while sleeping. It is also possible to use a safety bag, sometimes known as a LiPo bag, to increase safety. You simply put your device into the bag, then seal the bag and begin charging.
     
    BATTERY LIFE
    The life expectancy of Li-ion batteries is 500 to 1000 recharging cycles. You can expect full capacity until you have recharged about 500 times. From 500 to 1000 recharging cycles, capacity will decrease gradually, until almost no capacity is left, and the battery will need replacing, if this is possible and economical. Life expectancy is optimal when the battery is being used between 10 and 50 degrees Celsius.
     
    WHAT NOT TO DO
    First, never charge too quickly! This may damage the battery, and may even be dangerous, so do not use high-capacity chargers, unless your device comes with one as standard.
    There is no memory effect in Li-ion batteries, so do not treat them like old Nickel-Cadmium types (which you had to run dry regularly).
    This means that you should never run Li-ion batteries completely dry. Actually, this will damage the battery. Whenever you can, keep them between 20 and 80 per cent capacity, where they perform best. However, it is better to charge the battery to 100% capacity than to run it dry.
    Never charge if temperature is at freezing point or lower (0 degrees Celsius, 32 F), since this will almost certainly damage the battery. Never carry out express charging (charging with high-capacity charger) if temperature is between 0 and 5 degrees and over 45 degrees Celsius, but only use a lower-capacity charger in this temperature interval. Do not place devices in direct sunlight at all, and never charge them in direct sunlight.
    Never place the device that is being charged on a sofa, rug or clothing when charging. This can cause heat to build up, which can in turn cause overheating. Always place it on a flat, hard surface, where heat can dissipate quickly.
     
     
    GENERAL BATTERY INFORMATION
    Most rechargeable devices use Lithium-Ion (Li-ion) polymer batteries these days.
    This type has high energy density, very low memory effect and low self-discharge.
    You can find them in electric cars, golf carts, power tools and other applications, besides portable headphones, telephones and loudspeakers.
    Various subtypes exist that have different strengths and weaknesses, depending on the chemicals and metals used.
    Batteries gradually self-discharge, even if they are not connected to anything. Usually, you can expect a self-discharge of about 2% per month when the battery is new, and this may increase somewhat with battery age and temperature.
     
     
  • How do I use the multi-room functionality using Chromecast built-in?

    1: From your device, open the Google Home app. 2: Select the "devices" tab to see your available Chromecast devices. 3: Scroll to find the device card for one of the Chromecast available speakers you’d like to add to a group. 4: In the top right corner of the device card, tap the three dots icon, to enter the menu settings. 5: Tap Create Group. 6: The default name of the group is Home group. To rename the group, erase the name and type in something new. 7: You will now see a list of all available Chromecast devices. 8: To add or remove a speaker from the group, tap the check box next to its name, please note that at least two devices are required to create a group. 9: Tap Save, and your new Chromecast group is created. In any Google Chromecast streaming services, you will find the recently created group and the devices that are within the specific group. That means you are able to play a specific group or device of your choice.

  • Learn how to troubleshoot your Google Assistant device when it won’t play the song, playlist or artist you’re asking for.

  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Pulse 2?

    1. Download and run the latest JBL Connect app on your phone 2. The JBL Connect app will begin discovering your JBL Pulse 2 (please make sure your speaker is connected via Bluetooth first) 3. Click on the software update and plug your speaker into a power source during the update 4. Once the upgrade is successful, use the toggle switch to change the play/pause button to now have the voice assistant function 5. Simply press the play/pause button on your JBL Pulse 2 (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

  • TalkThru and Ambient Aware Information

    With TalkThru Technology, music is lowered and speech is amplified so you can easily have quick chats. AmbientAware delivers a more immersive music experience while increasing ambient sounds, providing the safety of hearing your surroundings. You can control them via the buttons on the ear cup and with the My JBL Headphones app
  • I have trouble connecting my LINK 10, 20, 300 or 500 speakers to my Wi-Fi using an Android device.

    When using an Android device, you need to have location service active on your phone or tablet and make sure that you allowed "Google Home app" to use the phone or tablet location service. However, make sure your Wi-Fi router has UPnP enabled and that you do not use any network extenders while connecting the product.

  • JBL Free: Charging Information

    When you place the two Free earphones in the charging case, you will see a white led ring light up on both of them. At the same time, some of the four dot-leds on the charging case will light up to indicate the battery level of the case battery. When the earphones are fully charged, the white led ring goes out on each of them. When both are fully charged, the charging case charging level leds go out too.

  • The P and S speaker won't be associated successfully when pressing the association button twice on the primary speaker.

    Make sure to press the association button once. If by mistake you pressed it more than once, there is a good chance that association does not take place. Wait until the association process is completed, which takes about 2 minutes, and repeat the process.

  • What does the three Wi-Fi bars indicate?

    The Wi-Fi indicator shows the signal strength between your speaker and Wi-Fi router. 3 bars = perfect signal 2 bars = good signal 1 bar = low/poor signal (which might cause dropouts or other issues)

  • What is best Analog or Optical?

    Both signals are good when we talk audio streaming, but Optical is immune to electromagnetic noise which can cause interference in your home when streaming audio. Therefore we suggest to use Optical cable for the best audio performance.

  • How is the SB150 reset to factory default settings?

    Unplug the power cord from soundbar. While holding down the VOLUME + button, plug the power cord into the soundbar. A green LED, followed by a blue LED will light up, after which the soundbar will go into standby. The SB150 is now reset.

  • UA Pivot Headphones: Power On and Pair Information

    Locate the power button on the controller. Hold the power button up for 2-3 seconds and release. Once turned on, it will display a solid blue light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue and red light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.

    Category:

    Product information
  • Cannot find your device in Google Home app

    What you need first

    Make sure that these below things are checked before moving further:

    1. You have the most recent version of the Google Home app installed Google Home app
    2. Your LINK device is powered on (LINK 10 and LINK 20 with battery)
    3. Your LINK device is plugged into a wall outlet (LINK 300, LINK 500 and LINK VIEW)
    4. The LINK device is located near your router and you are standing next to it. 
    5. The white LED lights in front of the LINK device are blinking, meaning it is ready to be set up
    6. If you are using an Apple iOS device, then you need to turn on Bluetooth to install the device
      1. On your iOS device Home screen, tap Settings > Bluetooth.

      2. Make sure Bluetooth is On (toggled to the right and green).
      3. Return back to the Google Home app Google Home app.
      4. Your LINK device should appear as "Set up this device" and you can continue with installing the LINK product.
    7. If you are using an Android device, then you need to turn on Location services
      1. On your Android device, tap Settings .
      2. Tap Location Turn on location.
      3. Tap Settings Apps > Google Home app > Permissions.
      4. Next to "Location",  check the slider is On (toggled to the right and green)
      5. Your LINK device should appear as "Set up this device" and you can continue with installing the LINK product.
    If you are still have trouble with installing your LINK devices then follow the steps below for further troubleshooting.

    Troubleshooting

    Step 1. Reboot your LINK device

    1. Disconnect the power cable from your LINK device (300, 500 and VIEW) and for LINK 10 and LINK 20 simply turn the device "OFF"
    2. Reconnect power cable or turning the device ON for your LINK device. 

    Step 2. Force close and relaunch the Google Home app      

    1. From your Apple IOS device, do the following below:                   
      1. Press the Home button two times quickly. There will be a small preview of your recently used apps.      
      2. Select the app you want to close and swipe up towards the top of the screen.         
    2. From your Android device, do the following below:              
      1. Launch the Recent Applications menu to see small previews of your recently used apps.                                 
      2. The Recent Apps button should be accessible at nearly any time along the bottom of the screen along with the other buttons on the virtual task bar.

    Step 3. Check to see if the device is listed under “Ignored Devices” folder on the Devices tab      

    1. Open the Google Home app.
    2. In the top right corner of app home screen, tap Devices.
    3. Scroll all the way down and make sure the LINK device is not listed under the Ignored Devices section.
    4. NOTE: If you do not see any ignored devices, there is a chance that this section is not listed in the Google Home app.

    Last thing to try​

    If you are still experiencing issues with your LINK device not connecting to your Wireless network, then try the following:

    1. Try finding another mobile device to set up your JBL LINK device, sometimes it can help connecting your LINK device.

    2. Relocate your LINK device, or try to disable other Wireless network devices that might cause interference for your LINK device.

    3. Perform a factory reset of your device, by holding down the mute button for 15 seconds (the LINK will now reboot and when the welcome message is heard then you can set it up again).
    4. Reboot your Wireless router.           
    5. Lastly, try turning Wi-Fi off and then back on again for your mobile device. Reopen your Google Home app and try again.

    Category:

    Troubleshooting
  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Xtreme?

    1. Download and run the latest JBL Connect app on your phone 2. The JBL Connect app will begin discovering your JBL Xtreme (please make sure your speaker is connected via Bluetooth first) 3. Click on the software update and plug your speaker into a power source during the update 4. Once the upgrade is successful, use the toggle switch to change the play/pause button to now have the voice assistant function 5. Simply press the play/pause button on your JBL Xtreme (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

  • Does the JBL LINK 10, 20, 300 or 500 have Spotify Connect?

    No, but you can use Chromecast to stream Spotify to any JBL LINK speaker. Google has the option of using your free Spotify account with our JBL LINK speaker.

  • My Flip3 got dirty after a day on the beach. Can I rinse it under the faucet or shower?

    Yes, rinse it under a faucet or under the shower, but not under full water pressure.

  • Does the Wi-Fi indicator on the front of JBL Playlist, has to be at full signal to work?

    If the Wi-Fi indicator has all 3 LED lights on, then the signal to the speaker is extremely good, and if only 2 LED light up, then the signal will be good. If you only have 1 LED light or No LED light we suggest moving the speaker to a different location for a better Wi-Fi signal and better audio experience.

  • The 4 LED dots change to amber on my JBL LINK 10, 20, 300 or 500 speaker. What does this mean?

    The amber LED lights indicate that you have muted the microphone and the Google Assistant. The JBL LINK will not react to any voice keywords unless you unmute the microphone.

  • When Alarm goes on, the phone it is not playing on the JBL Control X

    Alarm sound function in Bluetooth connectivity is not supported in iOS devices, however it is supported in Android devices.

  • The YouTube web browser shows the JBL LINK 10, 20, 300 and 500 as units you can "CAST" from but delay in sound+image will appear. Is this correct, and if so, why?

    The Google Chrome browser has the built-in Cast feature, which allows you to connect to your JBL LINK speakers and stream music or videos directly. Our JBL LINK speakers are not made for video streaming, that is why you will experience video delay when streaming YouTube videos.

  • How to play music through using a USB stick

    USB Stick

    1. Get an empty USB str stick with speed of 2.0.
    2. Make sure it is formatted with FAT16 or FAT32.
    3. Your Music files can only be: MP3 (32-320kbit/s), WMA(32-320kbit/s) and wAV(44.1K/48K/192K).
    4. The Partybox supports up to 8 subfolders.
    5. It will be played in alphabetic sequence with main folders first then subfolders.
    6. To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.

    Category:

    Product information
  • What is TruNote™ Auto Sound Calibration?

    Headphones are tuned on a finely calibrated, standardized fixture to meet our target sound profile – but our heads are not finely tuned, calibrated fixtures so the sound we actually hear is different from the designed curve due to variations in how the headphones fit on each of us, meaning most people do not hear the target sound of the headphone.    Harman’s TruNote auto calibration technology is a patented algorithm that calibrates the sound of the headphone to each individual by measuring the unique fit of the headphone to the user.  The system automatically adjusts the sound of the headphone, creating a personalized equalization that restores the sound of headphone to the design target. The headphone sound is automatically personalized to each individual ensuring that they hear JBL sound as we engineered it to sound = better audio

  • Is my Partybox Supported by the JBL Partybox App?

    This model is not supported by the JBL Partybox App.
  • My LINK 10 or LINK 20 was lost. Can another person steal my information?

    No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command ""Remember this"" feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.

  • Bluetooth Pairing & Connecting

    Three things to know about Bluetooth (BT)… 
     
    1. Pairing:  Pairing is like creating a new contact in your phone’s Contacts list.  You have to do a little bit of work to create the contact, but once you do, connecting with that person in the future is fast and easy. 

    Let’s put this in terms of phones and speakers (or headphones).  Your phone needs to become acquainted with your speaker.  This is called pairing. 

    NOTE: Throughout this article, we will talk about your phone. However, it applies the same to tablets, laptops, computers and any other Bluetooth (BT) source device.
     
    To get this started, you have to put the speaker into pairing mode. You may have to press a few buttons to make this happen.  All speakers work a little differently, but generally speaking, follow these steps…
    1. For most speakers, quickly press and release the speaker’s BT button.  However, with some speakers you may have to press and hold the BT button for a few seconds.  Most speakers make a noise or have a blinking LED to let you know they are in pairing mode. 

      If this does not get you into pairing mode, check your owner’s manual or look for an article pertaining to your specific speaker.
    2. Go into BT settings on your phone.  Search or scan for available devices.
    3. A list of available or discoverable devices will appear on your phone.  Select your speaker.
    4. Two things have just occurred:
      • Your phone and speaker are now paired.
      • Your phone and speaker are now connected so that you can listen to music.
    NOTE:  Just as you can have many people in your phone’s Contacts list, you can have many speakers and headphones in your phone’s paired devices list. 
     
    2. Connecting:  Once you have paired, your phone remembers your speaker, and your speaker remembers your phone. However, the two must connect to play music through the speaker.
    Automatic Re-connection:  Let’s say your speaker is at home in the living room, and you leave for the day. When you come home and are within range of the speaker, your phone will automatically re-connect to it (assuming it is turned on).  You can press play on your phone, and the music will play though your speaker.  Of course, if your speaker is off, you will need to turn it on first. NOTE:  Some speakers make a sound when they re-connect. 

    Automatic re-connection does not always happen.
    • Some phones may not work like this.
    • Someone else may have connected to the speaker.
    • Perhaps you connected to a different speaker while outside of your home.
    Manual Re-connection:  If your device does not automatically re-connect, you can re-connect manually…
    • Go into Bluetooth settings on your phone and make sure BT is on.
    • Select your speaker to re-connect and play music.
    Some speakers allow several phones to be connected at the same time.  Others allow only one at a time.  Therefore, if you are unable to re-connect, it could be that some other phone is connected to the speaker.  In this case…
    • Go into the other phone’s BT settings and disconnect the speaker or turn off BT.
    • Then follow the steps above to manually re-connect your phone to the speaker.
    NOTE:  Do NOT Unpair or Forget the speaker in your phone’s BT settings, as this will require you to repeat the Pairing steps above. 
     
    3. Resetting:  This is a drastic step and should only be done if the unit is not operating correctly. Do NOT reset your speaker every time you want to connect.  Resetting erases all pairings to all phones. You would then have to Unpair or Forget this speaker from each and every phone, and start the pairing process all over again. Check your owner’s manual or look for an article with more detailed BT instructions on your specific speaker or headphone model.

    Category:

    Connectivity
  • Can I stream music via Bluetooth and Wi-Fi from my device simultaneously?

    Yes. The Google cast function works independent to that of Bluetooth, therefore you are able to Bluetooth connect to another device while casting audio to the JBL Playlist simultaneously. This feature is applicable on smartphones, tablets/iPad, and Bluetooth capable computers.

  • How do I lock my JBL Endurance DIVE before going into the water?

    Tap once on the JBL logo of the right earbud, then place your finger on the logo again, and hold it there for 5 seconds. You will hear a confirmation tone in the headphones when locking takes place. To unlock, close the power hook.

  • My JBL LINK 10 or LINK 20 does not remember my Wi-Fi, how come?

    Sounds like your JBL LINK 10 or LINK 20 has been connected to another Wi-Fi network. It is very simple to reconnect to your Wi-Fi by using the Google Home app. Simply select your Wi-Fi in the app, and you're all set. All information about the speaker and voice teaching is stored in the Cloud, so you do not have to do this again.

  • How does Harman Volume work on JBL Cinema Base?

    Harman Volume on the Cinema Base has no levels, it's either on or off. It will remember the last setting when it's powered on. When you enable Harman Volume, you will hear audio feedback ( 4 tones going up when you turn it on, and 4 tones going down when you turn it off ) There is no visual indication that shows if it's on or off

  • Can the JBL Playlist150 be used for multi-room solutions?

    Yes, by using the Google Home application. Simply create a group, add your speakers together and then you have multiroom playability.

  • Can I reset my Control X Wireless?

    Yes, on the master speaker (the one with playback buttons), simply press the Reverse and Forward Play buttons at the same time for 3 seconds. Please note that after you have performed the reset procedure, master and secondary speakers are no longer connected. Go to the owner's manual page 4, the section "speaker association", to pair the secondary and master again.

  • How to Reset to Factory Settings

    Resetting the Partybox to Factory Settings

    1. Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
    2. The JBL Partybox will power off and back on and is now reset.

    Category:

    Troubleshooting
  • Which JBL portable Bluetooth speakers have the JBL voice integration with SIRI and Google Now feature?

    JBL Xtreme, JBL Pulse 2, JBL Charge3, JBL Flip 3, Pulse 3, and Flip 4 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

  • How to reset Bluetooth on Flip3?

    With the Flip3 ON, press the Bluetooth briefly to enter pairing mode, while another BT source that is already connected plays on. Now two sources can take turns playing, just by pressing play on one, then the other. The one being overridden will enter pause mode. For complete Bluetooth reset, while the Flip3 is ON and paired, press and hold the Bluetooth button for more than 3 seconds. The Bluetooth button light goes out, and the connection is broken. Press the Bluetooth button again for new pairing.

  • Which music services are compatible with the SIRI and Google Now voice assistant integration?

    iOS (SIRI) • iTunes • Apple Music • Local Music Android (Google Now) • Spotify • Google Play Music • Local Music Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

  • Microphone Pairing and Behavior

    If the wireless mic is out of signal range, you will experience drop outs or no sound. Once range is reestablished, the speaker should automatically detect the mic and resume connection within less than 3 sec. 

    When a wireless mic is connected, the speaker will play a notification sound once. If two wireless mics are connected at the same time, there may be a 1 sec gap between the two notification sounds. 

    If one of the wireless mics is not working, we recommend the following: 

    1. Turn off the speaker
    2. Turn on the mic and place it on top of the speaker
    3. Turn on the speaker
    4. The speaker should automatically pair with the new mic within 3 min and play a notification sound 
     

    Category:

    Product information
  • Endurance Series Headphones: Phone Information

    To answer call, press the "L" on the JBL logo on the RIGHT ear for 1 second. To hang up, press the "L" for 1 second. To ignore the call, press and hold the "L" for 2-3 seconds.

  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Pulse 3?

    1) Download and run the latest JBL Connect app on your phone 2) The JBL Connect app will begin discovering your JBL Pulse 3 (please make sure your speaker is connected via Bluetooth first) 3) Use the toggle switch in the JBL Connect App to change the phone button to now have the voice assistant function 4) Simply press the “Play” button on your JBL Pulse 3 (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. 5) Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021

  • Can I rename my Control Xstream

    Yes, via the Google Home app. Press the three dot icon on the specific speaker, and select device settings. Press on the subject "name" and this will allow you to change the device name. Press save afterwards.

  • What does Google do with all the data when using JBL LINK 10, 20, 300 or 500?

    First and foremost, Google uses the data to make their services faster, smarter, and more useful to you, such as providing better search results and timely traffic updates.

  • STADIUM UB4100 / KAPPA 4100MSB: Pairing New Remote To Bar

    If you've received a new remote for your bar, you must go through a pairing process.  To do that...
    1. Turn the unit on.
    2. Press and hold the Play and Prev buttons, at the same time, for 5 seconds.
    3. Press any button to start the new pairing process.
    4. Press the + button on the remote control.
    Your new remote is now paired to your bar.

    Category:

    Connectivity
  • How to play music and more with your Google Assistant enabled smart speaker

    This video shows how to play music and much more with your Google Assistant. You can practice all of your voice commands on your Harman/Kardon Citation or JBL LINK products.


  • Switching or Changing to a new Wireless Network

    Switching to a new Wi-Fi network

    1. Make sure your mobile device is connected to the same Wireless Network as your speaker.
    2. Open your Google Home app Google Home app
    3. Go to Settings Settings
    4. Tap on Wi-FI nextForget Network
      1. The current configuration is now forgotten.
    5. In your Google Home app, you are forced back to the "Home Screen" and need to setup the device again.
    6. Tap on House
    7. Find Add Add devcenext  Set up device next Set up new devices in your home
    8. Follow the instructions given to add the speaker to your Wi-Fi network.

    Lost connection or changed settings

    1. Open the Google Home app Google Home app
    2. On the home screen, tap on AddAdd devcenextSet up device next Set up new devices in your home
    3. Follow the instruction provided.
      1. Remember that your current room name is the same as before, as well as other settings made for the speaker. You are only switching to a new Wi-Fi.
    4. In addition, you can click on Discovery discover icon in the bottom menu of the Google Home app.
    5. Tap on the Setup new setup icon nextThe Card information would show your old speaker name.  However, you can continue setting up the device following the instructions.
     

     

    Category:

    Connectivity
  • What size speakers do you recommend for best sound performance?

    It's matter of preference and choice, but our biggest speaker, Arena 180, will have the most powerful sound , but also requires some space. Our bookshelf speakers, Arena 120 & Arena 130, are also a nice addition to your home system, and will also provide powerful sound. These can be wall-mounted, which you might prefer over floor standing speakers. All of the Arena series will provide a good audio experience, so you won't go empty handed with any of them!

  • Will my JBL LINK 10, 20, 300 or 500 share all information with Google?

    Google has high privacy rules and one of them is not to share end-user data with any third-party apps. Apps like Uber do require you to share personal details for booking, which you already accepted when using the service.

  • What kind of data does JBL LINK 10, 20, 300 or 500 collect?

    Only data to make Google Assistant more efficient and Google services faster. When interacting with the speaker you will receive more personalized feedback in the future.

  • How can I upgrade the speaker?

    By using Google Home app, and if a software is available then the app will notify you about the newest software available. Google Home app can be downloaded from Apple Play Store or Google Play Store.

  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Flip 3

    1. Download and run the latest JBL Connect app on your phone 2. The JBL Connect app will begin discovering your JBL Flip 3 (please make sure your speaker is connected via Bluetooth first) 3. Click on the software update and plug your speaker into a power source during the update 4. Once the upgrade is successful, use the toggle switch to change the phone button to now have the voice assistant function 5. Simply press the phone button on your JBL Flip 3 (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

  • How to set up your device with Android or iOS

    1. Power on your JBL LINK speaker.
    2. Verify that you are connected to the right Wi-Fi network on your smartphone.
    3. Open your Google Home app Google Home app.
    4. Enable Bluetooth BT ICON
    5. Enable Location Service location icon(Android Only)
      1. Make sure you have permitted the Google Home app to view your location.
    6. First option NEXT oPTTap Addaddd Next topSet up device Setup device NEXT opSet up new devices in your home home icon
    7. Second  option NEXT NEXTTap Disocvery Next topX device found Setup ICON deviceNEXT opSelect Home locationhome icon
    8. Follow the instruction on screen to add your new JBL LINK speaker.

    You are now all set and can enjoy your LINK device!

    Category:

    Getting started
  • Multi-Point Connection Support

    This product features Multi-Point Connection which allows you to be connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone.

    To connect to two devices at the same time:

    1. Power on your product.
    2. Make sure that the device you wish to connect to has the BT settings on and within range.
    3. If this is the first time connecting your product, you will notice a flashing LED to indicate that it is searching for a device to connect to. (If this is not your first time, your product will automatically reconnect to the last device it was connected to)
    4. Under your BT settings, go to discoverable devices and the product name should pop up within a few seconds. Depending on the device you are using, you may have to tap on the product to complete the connection. 
    5.Now that you are connected to the first device, push the BT button on the product to connect to the second device. The product should start searching for the second device by displaying a flashing LED.
    6. Go to your BT settings on your second device. The product should pop up on your discoverable devices should pop up within a few moments.

    (Please Note: If the product does not show up on your discoverable devices while it is in pairing mode, quickly turn off your BT settings and turn it back on. This will typically result in resetting the BT search in which your product should pop up on discoverable devices within a few moments)


     

    Category:

    Product information
  • Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.

  • What happens to my information if I uninstall Google Home / delete my account / lose my JBL LINK 10, 20 speaker?

    You can access your Assistant history if you go to My Activity (myactivity.google.com) or the My Activity link in the Google Home app to view what you have asked and delete it if you want.

  • What is the difference between JBL QuantumSURROUND and DTS?

    The JBL QuantumSURROUND algorithm is specifically designed from the ground up to work with JBL Quantum gaming headsets—the software perfectly complements the hardware for incredibly realistic immersion. JBL QuantumSURROUND provides a strong sense of externalization, meaning that sound feels like it’s coming from loudspeakers in a professional listening room—or from the game world around you. With other spatialized audio solutions, it still feels like the sound is coming from the headphones, or just outside of them.

  • There is a small, oval dot on the inside of one of the ear cups. Is this used for anything?

    This is the charging indicator LED. I lights up red when the headphone is charging, and goes dark when charging is complete, or if no charging takes place.

  • I do not get audio from my TV.

    Make sure the optical connection is seated securely on the SB200 and on your device. Go into your device settings and make sure the digital output is enabled. On TV displays the option usually states "enable external speakers" or enable "digital audio output".

  • My Xtreme got dirty after a day on the beach. Can I rinse it under the faucet or shower?

    Yes, rinse it under a faucet or under the shower, but not under full water pressure.

  • I cannot play any of my local playlists on Spotify via JBL LINK 10, 20, 300 or 500. How come?

    To play your own created playlist, start with "Ok Google, Play my Playlist (name of your playlist)".

  • How to find the MAC address

    NOTE: Apple IOS users are not able to find their MAC address in Google Home app due to privacy policies in the USA and European market.

    We advise setting up your device on a less secure network. Log into the router and retrieve the MAC address for your device then add it to your preferred network.

    Instructions below are for Android only

    1. Open your Google Home app Google Home app
    2. Enable Bluetooth User-added image on your device.
    3. Enable Location service User-added image on your Android device.
      1. Remember to "Allow" Google Home to view your location while using the app (You are asked during setup of the Google Home app).
      2. In case you denied access go to Settings User-added image Apps User-added image Google Home User-added image Permissions User-added image Allow to view Location.
    4. When you at selecting the Wi-Fi network from the list of available networks, before tapping on your network you need to get the MAC address.
      1. Tap  the User-added image located top right corner.
      2. In the pop-up menu press "Show MAC address" User-added image Write down the MAC Address.
    part 3User-added imagepart 5

    You can now add the MAC address to your local Wireless router or system if your configuration requires this before installing the device on your network.

    Finding the MAC address after speaker is installed

    1. Open your Google Home app Google Home app.
    2. Tap on  to view your home.
    3. Find your room User-added image.
    4. In the top right corner tap Settings icon User-added image.
    5. ​Scroll down to the bottom of the screen. You will see some system information and the MAC address as well.

    Category:

    Product information
  • Will JBL QuantumENGINE upscale 7.1 channel content?

    It will not upmix 7.1 as powered by the proprietary algorithm for the advanced surround sound. JBL uses binaural synthesis to use 1 virtual source per channel which leads to better precision.

  • Can anyone hear my search history on my JBL LINK 10, 20, 300 or 500?

    Yes, anyone that is near your JBL LINK speaker can get access to previous search history or information about Calendar, Google, Gmail etc., if you have shared this kind of information with the LINK speaker.

  • Boombox 2 Firmware Version Information

    A new firmware version has been released for the Boombox 2 (Version 0.4.4.0), below is a list of improvements:
    1. Improvements to Bluetooth connection stability.
    2. Support for PartyBoost under aux-in connection.
    3. Improvements for switching between PartyBoost and Stereo mode.
    4. Improvements to firmware update stability with iOS.
    5. Improvements to the stability of switching music between aux-in and Bluetooth connection.

    The firmware update is installed as an OTA update:
    1. Download and install the JBL Portable app from the Google Play/App Store, or simply update the app if you have already downloaded it.
    2. Connect your Boombox 2 to your phone/tablet through Bluetooth.
    3. Open the JBL Portable app and wait for the Boombox 2 to appear.
    4. On the Boombox 2 screen, select settings (gear cog symbol).
    5. Proceed with installing the firmware update.

    Category:

    Product information
  • How to set up your microphone

    Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.

    Check that the PC is using the correct recording device.

    1. Go to Control Panel

    2. Select  Sound 

    3 Select  Recording

    4. Make sure to select the proper recording device.
    1. Right-click on it Quantum headset.
    2. Now select "Set Default Device" or "Select Default Communication Device"
    5. Check the microphone levels by right-click on your Quantum headset.

    6. Go to Properties

    7. Choose Levels and adjust accordingly

    Category:

    Troubleshooting
  • How to create a Bluetooth connection with your mobile device

    Bluetooth Pairing

    1. Press the BT button button on the Partybox to start the pairing process.
    2. Grab your mobile device.
    3. Go to settings --> Bluetooth --> Enable Bluetooth --> BT ON
    4. Find the Partybox speaker you want to establish a Bluetooth connection to.
             BT settings
    1. You now have a successful connection and can stream your favorite music.
      1. NOTE: It is only possible to have two devices connected at the same time and if you want to listen through the second Bluetooth device then stop the current one from playing and use the second device.
      2. To stop Bluetooth broadcasting then insert a USB device.
    BT con

      Category:

      Connectivity
    1. What is the requirement for the JBL Everest GA series?

      These are the supported languages for the Everest GA series.

      • English (US, UK, CA, IN, AU)
      • German
      • French (CA, FR)
      • Japanese
      • Portuguese (BR)
      More will be added in future Google releases.

    2. How to connect a Bluetooth mobile device

      1. Open the Google Home app 2. Select the LINK VIEW 3. Select SETTINGS. 4. There is a line that says Paired Bluetooth Devices. 5. When you select it, it gives you the option to ENABLE PAIRING MODE. 6. Use your voice - "Hey Google, Open Bluetooth" and LINK VIEW will enable Bluetooth connection. You can disable Bluetooth using "Hey Google, Close Bluetooth" Once you have enabled Bluetooth pairing mode on your LINK VIEW, simply go into your Bluetooth settings menu on your mobile device and connect.

      Category:

      Connectivity
    3. How do I see when my JBL E45BT or E55BT is fully charged?

      While charging, the charging indicator diode is lighting constantly. When charging is complete, the light goes out.

    4. My JBL LINK 10,20,300 or 500 does not show up my Apple iOS device, how come?

      To install your JBL LINK speaker using Apple iOS... 1. Download the Google Home app. 2. Activate your Bluetooth connection, as it is required for Apple devices. 3. Follow the instructions in the Google Home app.

    5. Can I stream Google Chromecast via my PC to Control Xstream?

      Yes, Control Xstream is a Chromecast device that allows you to cast music content via your Chrome browser. However, the JBL Control Xstream is not made for video purposes, because there will be delay between sound and image.

    6. UA Flash: Power On and Pair Information

      To power on and pair the UA Flash, remove the ear tips from the charging case. If this is your first time using the headphones, they will automatically go into pairing mode. You will see the blue and red LED light flash on the RIGHT ear as it attempts to pair with your device. Make sure your device is in range and BT settings are ON. The JBL True Wireless Flash should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a slow blinking blue light below the UA logo on the RIGHT Ear. The RIGHT ear must be connected first in order to power on and connect the LEFT ear. To connect the LEFT ear, simply press and hold on the UA logo for 3-5 seconds until you hear the audible power on chime. (The left should automatically power on when you remove it from the case) Once powered on, it should connect to your device within a few seconds displaying a slow blinking blue LED light below the UA logo.

    7. What does the LED light show during charging?

      During charging, the LED lights red constantly. When it is fully charged, the LED goes out. No light.

    8. Where do I go to get the App?

      It’s available from the Apple App store or Google Play.

    9. Singing while playing Bluetooth music

      You can have your own Karaoke party with your JBL Partybox. Simply connect your Microphone (only included with the Partybox On The Go) and connect your mobile device over Bluetooth, then start playing music and sing along, it is that simple!

      Category:

      Connectivity
    10. Battery and Charging Issues

      Many Harman Kardon, JBL and AKG products run on rechargeable batteries. In most cases, these batteries will provide years of excellent service and keep the music playing for many hours.

      WARNING – the rechargeable batteries inside our products are not user-serviceable. Please do not attempt to open the product or replace the battery. Doing so will void your warranty.

      Battery issues fall into three categories:

      • Your speaker or headphones run out of power after only a short time.

      • The speaker will not play at all because the battery will not hold a charge.

      • When you plug in the cable to charge your speaker, sometimes it charges and sometimes it does not- the red charging LED or other indicator might not come on.

        Here are some things to try that often fix these issues.

      1. It could be as simple as a bad USB charging cable. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.)

      2. Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output.

      3. Try other electrical outlets at your location to be certain it is not a local wiring issue.

      4. Charge the product overnight for at least 8 hours.

      5. When you plug the charging cable into the speaker or headphones, is the connector stable, or can it be wiggled around? If it can be wiggled, this could indicate that the charging port has been damaged or come loose. Sometimes wiggling the connection restores charging power.

      IMPORTANT: Some products such as Xtreme, Xtreme 2, Boombox, Partybox 100 & 300, GO+Play and the Onyx Studio series do not use USB charging. Instead, they have a specialized charger. Do not attempt to charge these products with other cables or chargers.

      If none of these fixes the issue, it could be that the battery has died or is losing its capacity, or that the charging connector on your speaker is damaged. Please contact us so we can assist you. Be sure to mention that you have tried the steps in this Battery & Charging FAQ so that our agents do not ask you to repeat these steps.

      Category:

      Product information
    11. What is the Google Assistant?

      This video explains what the Google Assistant is and how you can use it in your daily life together with Harman / Kardon Citation or JBL LINK products.

    12. How to set up your microphone

      Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.

      Check that the PC is using the correct recording device.

      1. Go to Control Panel

      2. Select  Sound 

      3 Select  Recording

      4. Make sure to select the proper recording device.
      1. Right-click on it Quantum headset.
      2. Now select "Set Default Device" or "Select Default Communication Device"
      5. Check the microphone levels by right-click on your Quantum headset.

      6. Go to Properties

      7. Chose Levels and adjust accordingly

      Category:

      Troubleshooting
    13. Which Connections are Possible

      Connecting a USB stick

      1. You can enjoy music from your USB Stick directly into the Partybox device.
      2. Insert the USB stick Stick into theUSB portport, located on the back of your Partybox.
      3. The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
      4. It will start automatically playing the content on your USB stick.
      USB co

      AUX Connection

      1. You can connect any devices through the analog connection AUX
      2. Use an analog cable (Not included in the box) and connect your device.
      3. Press play on your external device and enjoy the music!
      analog

      RCA Connection (*Partybox 200/300/1000 Only)

      1. The Partybox features both Input and Output RCA connection.
      2. Connect your RCA cable (not included) to either one of the ports.
      3. You can use it with your DVD/BlueRay player or AVR system.
      User-added image

      Guitar and Microphone

      1. Connect your microphoneto the dedicated MIC iocn port or connect your electric Guitar  to the Guitar icon
      2. You can mix sound or make your own karaoke party with your Partybox.
      3. Sing or play through your devices.
        1. To adjust the volume of the audio source, press volume+ or volume- buttons.
        2. To adjust the volume of the microphone or guitar, rotate the Mic knob or guitar knob
      mic and
       

      Charging external devices

      1. Whenever your mobile device needs some extra power, the Partybox can help you!
      2. Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your Phone charging device.
      3. Simply connect your device to the usb portaport and start charging.
        1. NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
        2. The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
      Charging devices

      There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the party

      Category:

      Product information
    14. Will Control Xstream switch off when they are not used (standby)

      This speaker will go to standby mode after 10 minutes inactivity. It turn on when you start playing to it again.

    15. I have a delay of sound with video material. Why is that?

      During the design phase, it was decided to optimize BT reception, which is achieved by buffering digital signal streams. Since this takes a little bit of time, a slight delay will be the result. We have now optimized the software, so the lip-sync problem is no longer an issue. Video materials can now be watched with proper audio timing. Please check the product support page "downloads" tab for your headphone to check for the update files. If you experience delay, even after performing the update, please be aware that delays can occur for several reasons. For instance, the Bluetooth transmitter in a TV set can introduce delay. Also, some TV sets can cause timing changes if certain image processes are used. Try to disengage image processing, and check if lip-sync adjustment is available in your TV. With YouTube or other streaming services: In cases of lip-sync issues, it may also be a good idea to carry out a refresh of the source website. Always try more than one streaming source to determine if the delay comes from the streaming service or from you connection.

    16. When will the JBL SB 250 go into standby mode?

      If there is no activity on your JBL SB 250, it will go into standby mode after 20 minutes, and will take a couple of seconds to turn on after standby mode.

    17. UA Train Headphones: TalkThru Technology

      Talk Thru technology allows you to clearly hear others for quick conversations without removing your UA Train headphones. To activate TalkThru mode, press the UA logo on the RIGHT ear for 1 second. You will hear your music level lower when TalkThru Technology is engaged. To revert back to normal volume, simply press the UA logo again. (Please note TalkThru does not function when using cable connection.)

    18. What you need to get started with your device

      Getting started with the checklist

      • A JBL LINK device(s).
      • Latest version of the Google Home appGoogle Home app installed on your mobile device.
      • Latest version of the Google app  (Android only) installed on your mobile device.
      • A Google Account (you can create one online via Google).
      • A mobile device with either iOS or Android support.
        • ​Must have iOS 10 or higher
        • Must have Android 5.0 and higher
        • There is no support for PC set up.
      • Your mobile device must support 5 GHz Wireless Network connection to set up our Harman/Kardon Citation device. Note: Wireless Network with WPA2-Enterprise encryption is not supported.
      • An internet connection from your local ISP (Internet Service Provider).
      • Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported). 
      • Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.

      Wi-Fi requirement

      • Wi-Fi routers must have Encryption enabled to install JBL LINK speakers (WPA2 etc).
      • Wi-Fi Extenders need to feature support of Multicast forwarding and UPnP.
      • Always use 5 GHz Wi-Fi for best performance and less interference.
      • For routers that have 2.4G Wi-Fi support only, make sure that they are using channels 1, 6 or 11 only.
      You can now install your JBL LINK speaker to your Wireless Network and you can find our setup article that shows how to install your LINK product.

       

      Category:

      Getting started
    19. Will the JBL Playlist remember my last volume change when entering standby?

      Yes, it will only go back to default volume if the power is switched off or if the device is reset. The standard volume is set to 50%.

    20. Can I rename my JBL Playlist?

      Yes, via the Google Home app. Press the three dot icon on the specific speaker, and select device settings. Press on the subject "name" and this will allow you to change the device name. Press save afterwards.

    21. How to set up your microphone

      Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.
      FLIP DOWN.png


      How to check your PC settings for the correct recording device
      1. Go to Control Panel
      Control panel.png
      2. Select Hardware and Sound
      Step 2.PNG
      3. Click on Sound
      Step 3.PNG
      3 Select  Recording
      Recording tap.jpg

      4. Make sure to select the proper recording device.

      1. Right-click on it Quantum headset.

        Set default communication device.jpg
      2. Now select "Set Default Device" or Select "Default Communication Device"

        Set default communication device 2.jpg

      5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties
      Properties.jpg

      6. Choose Levels.
      Levels 1.jpg

      7. Adjust accordingly.
      Levels 2.jpg  

      Category:

      Troubleshooting
    22. Can I listen to YouTube content via Google Chromecast built-in?

      Chromecast built-in does not support YouTube as it is a video service and Chromecast audio only focuses on audio support. The only way to listen to YouTube content is by using Bluetooth or the AUX connection. Please note that there might be a small delay between video and audio on your smart device when using Bluetooth. However, the cast feature is supported by YouTube’s website. Therefore you can stream to the speaker using Wi-Fi via www.youtube.com. Note that is function is only applicable using a computer only.

    23. Can I change my Bluetooth name for my LINK 10, 20, 300 and 500?

      Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.

    24. Power and Pairing Information

      Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.

    25. Can I factory reset my JBL Playlist speaker?

      Yes, the JBL Playlist can be reset to factory settings. First, Power ON the JBL Playlist. Secondly, press and hold the Play and Volume (-) buttons simultaneously for about 10 seconds, and after 10 seconds you should see the Play/Pause and Bluetooth button light up, followed by the speaker going into Standby. Once you see the speaker powers back ON, reset is complete.

    26. Track Control Information

      To skip tracks forward, double click the PAUSE/PLAY to advance to the next track. Please note: You can only skip tracks forward. This speaker does not have the capability to skip to the previous track.

    27. Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.

      The Checklist

      Let us walk-through a list of things needed to ensure every requirement is met.

      1. Check your mobile device if that is able to connect to same Wireless network.
      2. Make sure you are within range of your Wireless router.
      3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
      4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
        1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
        2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
      5. Try using a different mobile device, if you have one.
      6. Reboot your Wireless network router and your mobile device.
      Watch the video below for help with setting up your Google Assistant device.

      Wireless Network Extender

      Some houses or apartments can be too big for one Wireless network router to cover it all.
      Let's talk about the issues that might appear with an Extender network.

      1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
      2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
      3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
      4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
      5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

      One Wireless Network Name (SSID)

      1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
      2. If the JBL LINK device is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
      3. To solve this issue, using two different name for your extended network will help with the performance of the JBL LINK Speaker and Google Assistant request.







       

    28. Can I use a 3rd party wall-mounting system?

      Yes, just be aware that you are responsible for correct installation when using 3rd party wall mounts. The included wall-mounting kit in the box fits perfectly and is good for outdoor or indoor use.

    29. How do I pair to a different device on the Endurance Series headphones?

      To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.

    30. How many hours of playback time can I expect on a full charge on the Go 2?

      You should expect up to 5 hours of audio play back on a full charge. Please keep in mind that increased volume and type of music can effect the battery life.

    31. Does the JBL LINK 10, 20, 300 or 500 record all my conversations?

      No, the JBL LINK speaker does not store any conversations, it listens only for a few seconds and then deletes the file. Only when using "OK, Google" or "Hey, Google" will it start recording your question so Google Assistant to fulfill your request. You can always delete all your recordings via "My activity" settings under your Google Account.

    32. Waterproof Information (IPX7)

      This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

      IPX7-icon.png

      Category:

      Product information
    33. How do I connect the inputs and outputs of the Club 5501 car amplifier?

      The Club 5501 is a mono amplifier for subwoofer use in cars. It can be confusing to see that it has two inputs, marked left and right, as well as two speaker output pairs. But it is still a mono amplifier, with only one channel. The two inputs are there to make it easier to connect to a normal car radio/head unit, where you will often have two normal full-range connectors, left and right. You can insert both into the 5501. However, if you only have one signal lead going to the 5501, you can use either of the inputs. They are combined into one inside the amplifier anyway. Also, the two sets of speaker connections are there to make it easier to connect two subwoofers simultaneously. The two sets are completely identical, so you can use either one for a single subwoofer, or both. If you connect two, they will be in parallel.

    34. I cannot activate Google Assistant when touching the dedicated button, why?

      It sounds like you are living in a country where Google Assistant has not yet been officially released. When Google releases the Google Assistant to more countries, the Everest GA headphones will open up for this feature. It may require a software update for this to happen. For now, you can use them as normal Bluetooth headphones and wait for the release to use the Google Assistant feature.

    35. How long does JBL LINK 10, 20, 300 or 500 keep my data?

      Any conversation or search history is stored in the cloud via your Google account and is saved until you choose to delete it. JBL LINK speakers do not keep or store any data locally.

    36. What is Window Sonic Spatial Surround Sound?

      Windows Sonic is a virtual surround algorithm that is built into Windows 10 PCs. You can read more here:
      https://docs.microsoft.com/en-us/windows/win32/coreaudio/spatial-sound

      Category:

      Product information
    37. How do you skip tracks on the UA train headphones?

      Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.

    38. What happens if you have multiple JBL LINK speakers, will all react to "Hey Google" or "OK Google"?

      All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.

    39. What is the difference between the Endurance Sprint and Endurance Jump?

      The Endurance Jump features the power hook which provides a secure fit ear hook design, which automatically turns the power on/off when putting on or taking off the earphones. The Sprint does not feature the power hook and you manually have to turn on/off the headphones by pressing and holding the JBL logo on the RIGHT ear hook.

    40. Can you activate SIRI on the UA Train headphones?

      Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.

    41. How do I know if my headset requires a firmware update?

      You will get a notification or if you go to the System section, and the software button is highlighted with "Download Firmware", you can download and install the firmware.

    42. Endurance Series Headphones: Volume Control

      To control the volume, simply move your finger up the ridges above the JBL logo on the RIGHT ear to increase the volume. To decrease the volume, move your finger down along the ridges.

    43. How do I know if my software requires an update?

      You will get a notification or if you go to the System section, and the firmware button is highlighted with "Download Firmware", you can download and install the firmware.

    44. How to use Google Assistant with a smart speaker

      This video shows how to use a smart speaker that has Google Assistant built-in.
      Our LINK series have Google Assistant built-in therefore you can practice your voice commands together with Harman/Kardon Citation or JBL LINK products

    45. Endurance Series Headphones: Switching Devices

      To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.

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