How To

To install your JBL LINK speaker using Apple iOS... 1. Download the Google Home app. 2. Activate your Bluetooth connection, as it is required for Apple devices. 3. Follow the instructions in the Google Home app.

Sounds like your JBL LINK 10 or LINK 20 has been connected to another Wi-Fi network. It is very simple to reconnect to your Wi-Fi by using the Google Home app. Simply select your Wi-Fi in the app, and you're all set. All information about the speaker and voice teaching is stored in the Cloud, so you do not have to do this again.

We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.

We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.

No, your subwoofer is not defective at all! This is normal and by design of the product after it has been paired for a longer period of time.

There will be times that the LEFT ear will disconnect from the RIGHT or (primary) earbud. To get the Left ear to reconnect, make sure that the RIGHT earbud is on and emitting sound. Take the LEFT ear out of the charging case and put in ear. Press and hold down the power button on the LEFT ear bud for 5-8 seconds. You should hear the power on chime and then both ear buds should emit sound now. 

No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command ""Remember this"" feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.

It is usually not necessary to replace an unresponsive remote control. First, check to see if there is a small plastic tab extending out of the base of the remote control. This is a protective sleeve installed on new remote controls to prevent the battery from draining. Pull this tab to remove the plastic sleeve. The sleeve must be removed before the remote will operate. If the sleeve was removed or not present and the remote control is not working then a new battery should be installed before replacing the remote control. There is a small slide out drawer that houses the battery. The battery type will be either CR2025 or CR2032 for remotes of this size. Replacement batteries are commonly available from most electronic and convenience stores that sell small batteries. Check the number on the original battery and replace it with a battery that uses the same number. These steps will typically solve the problem.

This can be caused by dirt and dust accumulating on the charging arm, which can reduce the effectiveness of the adhesive. Clean the surface of the charging arm with a wet cloth or alcohol wipes. Do not use paper towels as these can leave paper debris.

There are two ways to blow speakers. The first is the one we all know and understand. If you pump 500 watts into a speaker that is only rated at 100 watts, kaboom, it blows up. As a result, very few of us do this. So then why are all of these poor, helpless speakers blowing up? Because of the second reason, under-powering. It's really a misleading term, but let's try to explain. First let's take it to the maximum. Example: You have a 1000 watt speaker and a 100 watt amplifier. The way you like to listen to music requires 300 watts. Typically, you will ask your amp to put out that 300 watts that you want to hear. The amp will do it, but it will clip and distort. Unfortunately, the human ear can't hear distortion until it reaches almost 10%. By that time it's usually too late. The speaker keeps trying to reproduce this distortion that it's not capable or reproducing and eventually it blows (usually the tweeter fails first). If you are blowing speakers with an amp that has a power rating lower than your speakers, you are pushing your amp too far, causing it to clip, and blowing speakers. If you are pushing your system too hard, it is suggested that you realize your systems limitations or recommend that you get a more powerful amplifier. Please realize, if you only buy speakers that will handle more power and not a more powerful amplifier, you won't solve the problem. The speakers will still blow, because it is distortion that is blowing them, not too much power.

Our Control X Wireless speaker has two different patterns for switching on, when using either battery or AC power. When using battery, turning on one speaker in either stereo mode or association mode (4 speakers connected), all will turn on simultaneously, no matter which is primary or secondary. When connected to AC power, switch on the primary speaker in stereo or associated mode, and the secondary speakers will follow. If you have associated speakers stereo or 4 speakers connected, then you have to press primary speaker's power button for more than 2 seconds, then the primary will send signal to secondaries, and they will wake up. It takes approx. 30-60 seconds before all are switched on. If your press it too short (less than 2 seconds), the primary speaker will not "pair" the secondary speakers together. Switch off the primary and start over again.

Some mobile phones, tablet computers or laptop computers will react to the powerful magnetic field from the loudspeaker drive units that are right beneath the top panel. Some have magnetic sensors built in, which means that covers with magnets in the lid can turn the phone ON when the cover lid is opened, and turn it OFF again when the lid is closed. Such phones may turn off if placed on certain portions of the top panel. Other devices are simply sensitive to magnetic fields. You can move the device around on the top of your L8 or L16 speaker, to check if some locations are better than others. The magnetic fields are most powerful near the front panel, where the speaker units are mounted. If you cannot find a location which works, your particular phone, tablet or laptop cannot be used while resting on the top panel of your speaker. There are no reports of damage to any devices because of this phenomenon.

This is most likely due to CEC function. Some our soundbars supports CEC commands from your TV, and if some CEC commands will make the speaker react in a way you do not like, we suggest you disable all CEC functions from your TV. Please note, that your Soundbar will not turn on when your TV is turned on, due to disabling the CEC function.

When you are installing new apps or adding content to your LINK BAR, the system may be a bit slower when dealing with multiple things.
Here is a couple of things you should know.

1. You need a speedy internet connection to download all the content you added.
2. Wait for everything to be finished, then you can enjoy the system without any issues.
3. Reboot LINK BAR after installing all apps. A fresh reboot can help and enhance performance.

If you find yourself encountering audio dropouts or interference coming from your surround speakers when they are not docked on the main unit, here are a couple of tips to try to remedy that.

1. Try moving any wireless routers that are near the sound bar further away.

2. Reboot router so it can auto select a new frequency channel, since the sound bar and router may be on the same channel resulting in audible interferences

3. Re-position the surround speakers so they are closer to the main unit.

4. Re-calibrate the surround speakers

5. Adjust the volume on the sound bar and gradually raise the volume, if driven to hard the sound bar speakers can distort

If you are having difficulty with the noise cancelling feature while on your PS4, please check your side tone setting in QuantumENGINE by connecting your Q800 to your PC. Please note that ANC will not work properly if the mic is on and sidetone is greater than 0. We recommend either muting the mic or change the sidetone in the JBL QuantumENGINE to 0. 

We've intentionally designed the flip-up boom mic to stay affixed to the headset. We know from experience that losing or breaking the detachable mic is never fun. Therefore, we designed the mic to fold neatly into the headset - this design also allows the mic to automatically mute when elevated. If you're wanting a detachable mic, please check out the Quantum 100 or the Quantum ONE.

Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.

Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're using the USB dongle, check that the correct playback device is selected under Control Panel > Sound > Playback. Select the proper playback device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.

Ensure that the correct device is selected as the default device under Control Panel>Sound>Playback. Make sure the on headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.

Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down.

The JBL Xtreme will no longer appear in the JBL Portable app while using Apple devices with iOS 14 or later installed, due to incompatibility. 
You can continue to use the speaker as normal with these devices through Bluetooth or Aux connection, but it will no longer appear in the app. 
There are currently no plans to release a new Firmware as the JBL Xtreme has been discontinued. 

Let's see what we can try to do to solve your problem.

1. Check if the Privicy-Switch button is OFF (the MUTE button on the LINK BAR).
2. Go to the settings menu, “Device preference --> Google,” check “OK Google” detection is enabled.
3. Make sure there is no objects place on top of the LINK BAR which may block the microphones.

Every person has different preferences for wall mounting products. Nevertheless, we tried out varies options and found this to be the place for optimal sound performance.

1. Use the included "Wall-mount guide" that came with your LINK BAR.
2. From the down edge of your TV screen, measure 50mm (using the guide for the screws) or 5 cm or 2 inches depending on the country.
3. It will perfectly align the LINK BAR close to your TV and give the best performance.

Also, you won't have to deal with HDMI cables being too short!

These are our recommendation if you want to place it further down, be our guest!
The sound and performance will still be magnificent!

To power on and pair the headphones, remove the ear tips from the charging case. If this is your first time using the headphones, they will automatically go into pairing mode. You will see the blue and red LED light flash on the RIGHT and LEFT ear as it attempts to pair with your device. Make sure your device is in range and BT settings are ON. The JBL True Wireless Flash X should pop up on your list of discoverable devices within 3-5 seconds, tap and connect. Once connected, you will see a slow blinking blue light below the UA logo on the RIGHT and LEFT Ear. This headphone allows you to use the ear tips in Stereo or Mono mode. If you wish to just use the LEFT or RIGHT ear, simply place the ear tip you do not wish to use back in the charging case.

Try a manual pairing of the headset and the dongle.
Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
If the dongle can’t be manually paired either, please contact customer support.
 

First time you perform the pairing, it can take several minutes to establish connection. If more than five minutes go by with no result, please switch both units OFF and ON again.

If the two buds lose connection to each other, you can choose to force-pair the main/right bud to the secondary/left bud or the other way around.
For both buds, triple-click the button on one ear bud to pair with the other ear bud.

If you create a Stereo Pair using the JBL Portable App and you come within range of additional PartyBoost compatible speakers while they are ON, the app will find these speakers. This will break the stereo pair and create a mono PartyBoost group that includes all active speakers that are in proximity. This only happens when the JBL Portable App is actively running on the source device, including when it is running in the background, and when these other speakers are ON. To avoid this scenario, make sure the app is completely closed, without running in the background before coming near any additional PartyBoost speakers that happen to be ON.

NOTE: The Portable App does not need to be running in order to enjoy Stereo sound from two speakers

If you are experiencing sound fading in and out (pumping) or volume levels changing while playing your instrument, this is known as limiting. The sound being sent into the PARTYBOX may be too loud which will cause the limiter in the speaker to kick in. This can cause the volume levels to dip. This is done to protect the speaker from playing louder than it’s rated output, and it likely means that the instrument input level on the PARTYBOX is set too high. Please perform these steps to calibrate your input level and to prevent pumping:

 

1.  While music is playing via BT or line input, set the volume on the PARTYBOX to a comfortable listening level.
2. Stop playing the music.
3. Turn the instrument/guitar input volume on the PARTYBOX all the way down.
4. Connect the instrument to the instrument/guitar input on the PARTYBOX.
5. Set the volume on your instrument to max.
6. Start playing the instrument and begin turning the instrument/guitar volume on the PARTYBOX up. The instrument should sound perfectly normal without any pumping or swelling. Continue to turn up the volume until you start to notice pumping or swelling. When you hear this, turn the volume back down a little bit until the pumping completely stops. You have now calibrated the input level for that instrument. During this step, as you are turning up, if it gets too loud, turn down the main volume on the PARTYBOX to a comfortable level, and then continue.

You should now use the main volume on the PARTYBOX to set the loudest volume for your instrument and can use the volume control on your instrument to adjust the level up or down.

 

NOTE: Whenever connecting a different instrument, you will likely have to repeat this process as all instruments (guitar pickups) have slightly different output levels. This is how you can ensure maximum performance out of your PARTYBOX.

Click here for a list of How To videos about the PartyBox 1000!

PARTYBOX 110
Software Update Release Notes
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Version:  1.35.0
Release Date:  September 19, 2022
Release Media:  OTA (over the air) Automatic Upgrade

What's New

What’s New:
The new Software version will enable Party mode across PartyBox 310 & PartyBox 110 series. 
Stereo mode will still only work when 2 PartyBoxes of the same model are connected. 

It is possible to pair two of the same model of JBL PartyBox speakers together through TWS (True Wireless Stereo) mode.

PartyBox On-The-Go/100:
Connect just the left PartyBox with the chosen device first, with the right PartyBox turned off. The speaker that is connected first will automatically be the left channel. Now turn the right PartyBox on and continue with TWS pairing (detailed below).

PartyBox 200/300/1000:
A button (L/R) on the rear of the speakers is used to assign the correct channel to the speakers after pairing is made.
In order to activate TWS mode, press and hold the Bluetooth button on the first speaker until the notification chime sounds, about 5 seconds. Then press and hold the Bluetooth button on the second speaker until the notification chime sounds (as seen below). TWS mode is now activated. To disable TWS, press and hold the Bluetooth button on either speaker, or power off one speaker.

Partybox 110/310/710/Encore/Essential:
Press the buttons labelled TWS on both speakers to connect the speakers in TWS mode (pictured in item 2 in the image below, with two speakers on the button).

TWS can be activated and deactivated remotely in the JBL Partybox app, in addition to assigning the left and right channels to the correct speakers.
Once the TWS connection is setup, it will be in Stereo mode by default if both speakers are the same model, otherwise the speakers will be in Party mode by default if different Partybox models are used. You can also switch between Stereo and Party mode in the JBL PartyBox app if two of the same Partybox models are used.

Please note: In order to achieve TWS mode, the speaker must be the same model with the exception of the PartyBox 200 and PartyBox 300 which can be paired together via TWS. You cannot achieve TWS with a PartyBox 1000 and a PartyBox 300. You cannot achieve TWS with a PartyBox 100 and PartyBox 200. However, it is possible to connect a maximum of two of either the Partybox 110, 310, 710 or Encore/Essential together in Party mode - the two speakers then do not need to be the same model, but Stereo mode will not be possible.

PARTYBOX ULTIMATE

Software Update Release Notes

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Version:  24.15.37.70.00

Release Date: April 17, 2024

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Stability & performance improvement

------------------------------------------------------------------------

Version:  23.50.23.70.00

Release Date: December 29, 2023

Release Media: OTA (over the air) Automatic Update

 

What’s New

1. Fixed microphone distortion issue when being used in Daisy Chain Mode
2. Software Update optimized

The JBL Quantum 350 Wireless headset is compatible via 2.4GHz wireless connection with:

• PC
• PlayStation
• Mac
• Nintendo Switch.

The JBL Quantum 100 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.

The JBL Quantum 200 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.

This product supports up to 10 hours of audio playtime. Please note that battery life may vary depending on volume level and content. 

The compatibility for JBL Quantum models on PlayStation 5 is the same as it is for PlayStation 4 models.
 All JBL Quantum headset models work through 3.5mm audio jack (aux) connected to the PlayStation controller. USB models will also work on PlayStation. In addition, the wireless models works wirelessly when connected to the 2.4GHz USB dongle.

Please note: JBL QuantumENGINE is only available on PC. Custom lighting can be set up on PC, and will carry over when connected with USB cable or 2.4GHz USB dongle. 

Press and hold the power button located on the RIGHT ear cup. Make sure that the device is on and in Bluetooth range. If this is the first time connecting the device, it will automatically go into pairing mode. You will notice the LED light alternate between blue and white as it searches for a device to connect to. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect.

Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.

To increase battery life on your Quantum headphones, turn off your RGB lighting as this will help increase the wireless playback time. You can turn off the RGB in the QuantumENGINE or press and hold the mute button on the headset. 

Reset the Soundbar by the same process as when doing "reset remote settings": 1. Switch the SB 350 ON. 2. Press and hold the Surround and Volume (–) buttons simultaneously for about 3-4 seconds, then let go. The Source selection Button flashes amber, followed by the power button and source buttons flashing several times. 3. The soundbar is now reset.

The intensity of the light show is dependent on the amount of audio signal being sent into the unit.

If you are experiencing a light show that doesn't move around very much, it is likely that you are not using a feature on your phone called Bluetooth Absolute Volume*. This means that the volume of your phone/tablet/device is controlled independently from the volume of the speaker.

So, if you have the Pulse 4 set to maximum volume or close to it, but the volume on your device is set at a low level, the light show will show little to no effect. All you have to do is reverse it. Turn up the volume on the device to the maximum and set the Pulse 4 to the desired volume. This will send the correct level to the speaker and the light show will show plenty of effect. This also benefits the sonic quality as well. Therefore, we recommend always having the volume on your device turned up to a high level and then adjusting the volume level on the speaker itself. This way you'll be able to enjoy the light show while also getting good audio quality. Or, if possible, setup your device for Bluetooth Absolute Volume*.

*BLUETOOTH ABSOLUTE VOLUME: Most phones/tablets/devices now use Bluetooth Absolute Volume (a.k.a. volume sync) by default. This is a feature that synchronizes the volumes of the device and the speaker, and allows the speaker volume to be controlled by changing the volume on either the device or the speaker. The volume being sent from the device is fixed at full volume.

A new firmware version has been released for the Pulse 4 (Version 0.5.1.0), below is a list of the improvements:

1. Supports Bluetooth 5.1 profile.
2. Improves the stability of stereo setup using the JBL Portable* app.
3. Improves compatibility with Mac computers.
4. Enhances light show synchronization with music.

The firmware update is installed as an OTA update:

1. Download and install the JBL Portable* app from the Google Play/App Store.
2. Connect your Pulse 4 to your phone/tablet through Bluetooth.
3. Open the JBL Portable app and wait for the Pulse 4 to appear.
4. On the Pulse 4 screen, select settings (gear cog symbol).
5. Proceed with installing the firmware update.

*JBL Portable is the new name for the JBL Connect app, the name will change in January 2021.

Press and hold the Light Show & Bluetooth buttons together for > 2 seconds.

QUANTUM 910

Software Update Release Notes

------------------------------------------------------------------------

Version:  3.3.0

Release Date: April 9th, 2025

Release Media: OTA (over the air) Update via JBL Quantum Engine

 

What’s New

1. Stability and performance improvement

QUANTUM STREAM STUDIO

Software Update Release Notes

------------------------------------------------------------------------

Version:  1.4.9

Release Date: January 13th, 2025

Release Media: OTA (over the air) Update via JBL QuantumENGINE

 

What’s New

1. Zoom USB Certified
2. Stability and performance improvement

 

QUANTUM STREAM TALK

Software Update Release Notes

------------------------------------------------------------------------

Version:  1.4.9

Release Date: January 13th, 2025

Release Media: OTA (over the air) Update via JBL QuantumENGINE

 

What’s New

1. Zoom USB Certified
2. Stability and performance improvement

It is not possible to have Ambient Aware or TalkThru activated at the same time as Sidetone when the microphone is turned on during a call. This is the case no matter if you are using Bluetooth or the 2.4 GHz mode.
You can use Ambient Aware during a call if Sidetone is turned off. You are able to do this in both Bluetooth or the 2.4 GHz mode.
All three audio modes are activated if the microphone on your device is turned off no matter if you are using Bluetooth or the 2.4 GHz mode.
 

To skip the tracks forward, press and hold the volume up (+) button for 1-2 seconds and you will advanced to the next song. To start the current song you are listening to over, press and hold the volume down (-) button for 1-2 seconds. Please note: You can only advance to the next song be skipping forward, you cannot skip tracks backward. You can only restart the current song over by pressing the volume down (-) button.

To connect to a different Bluetooth device, first switch the headphones off. Now press and hold the center button on the headphone remote control for about 3-5 seconds. You should see the light blinking red/blue to indicate pairing mode, and the voice prompt should state “looking for device”. You should see "Reflect Mini 2" appear on the source's BT list. Choose that option, and wait for the voice prompt to state “connected”

The JBL Connect app will be renamed as JBL Portable on the App Store and Google Play store in January 2021, it will still be possible to find the app in each store by searching for either JBL Connect or JBL Portable.

To reset the headphones, power on the headphones and plug in the USB cable into a USB charger or USB port. Paired mobile devices should disconnect and the led should be constant white. When unplugging the USB cable, the headphones will power off. When manually powering on the headphones, and the last connected mobile phone is not in range, the headphones will revert to Bluetooth Pairing mode ( blue led will blink ) after 5 seconds.

If the screen appears dark, try repositioning the Horizon 2 for the light sensor to work to the fullest. In some positions, the Horizon 2 cannot effectively detect the ambient light level in the room. 

1. Connect the first Partyboost speaker with your phone and keep music playing (for best results play music on this speaker for more than 20 seconds before proceeding with the next steps).

2. Press the Partyboost button on the first speaker.
3. Turn on the second speaker that you want to connect in Partyboost mode.
4. Now press the Partyboost button on the second speaker.
5. After a few seconds, both Partyboost speakers should connect and play together.
It can take a few seconds after music is started before sound will be heard from both speakers.
This is also the process for connecting more than two speakers in Party mode, simply turn on the other compatible speakers and press the Partyboost buttons.

1. Turn on both speakers.
2. Connect your device to one of the two speakers via Bluetooth.

3. Start streaming music to that speaker (for best results play music on this speaker for more than 20 seconds before proceeding with the next steps).
4. Open the JBL Portable app.
5. Allow the app to detect the single speaker playing music.
6. Once detected, press the Connect/Partyboost button on both speakers.

7. Allow the app to identify both speakers.
8. Click the Partyboost button, you will see the option for Party or Stereo, select Stereo.

Please note: Stereo Mode can only be enabled when 2 of the same speaker model are used.
For example, you will not be able to achieve Stereo Mode with a Flip 5 and Flip 6, only Party Mode.
Also, it is not possible to pair speaker models with Connect and Connect+ together, or pair to speaker models with Partyboost.

An optical connection will assure better audio performance and will accept Dolby Digital audio from an HDTV. However, there are times when TV apps may not transmit audio through the digital optical output on the TV. In cases such as these, it would be necessary to use the analog AUX connection.

An optical connection will assure better audio performance and will support Dolby Digital audio from an HDTV.