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Support Overview / How To

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Enabling or disabling Demo mode.
Demo mode
1. Press the Play and Boost button at the same time for 5 seconds.
2. Depending on what state your JBL Partybox is in, either you enter Demo mode or disabling it.
  1. NOTE: In Demo mode, you cannot use the JBL Partybox as most features and buttons are not working.
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Endurance Dive Headphones: MP3 Information. How to add music, play function.

Here is how to add music to the Dive Headphones: 1. Place the MP3 music files that you want to transfer to the Dive headphones on your computer, where you can find them again. The sequence is not important, they will be played in alphanumerical sequence. If you want to have a special sequence to your tracks, you can add a number as the first file name. 2. Connect the Dive to your computer with the USB cable. Please use the cable that came with the headphones, since other USB cables may be wired for charging only, and may not work. 3. Your Dive will now pop up in your explorer folder overview as a new drive. Total capacity is about 991 MB. 4. Now you simply drag-and-drop the MP3 files from their location onto the Dive, or you mark the files, copy them and paste them onto the Dive. Do not use folders of any kind, and do not try to place other file types on the Dive's memory. MP3 files with a resolution of 320 kbits/second is maximum quality possible. Please note that the owner's manual contains an error about random play, stating that MP3 play will always be done in random sequence. Unfortunately, this is an error. All replay of MP3 files from the internal memory is alphanumerical, NOT random. As mentioned above, you can add a number to the track title, and the tracks will be played in numerical order, until no more numbers are present, after which replay is in alphabetical order.

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Endurance Series Headphones: Apt X

The Endurance headphones do not support Apt X or AAC audio codecs.

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Endurance Series Headphones: Charging

Fully charge the earbuds along with the charging case before the first use. The charging case is for charging the earbuds only. LED behaviors: 1 LED- 25% 2 LED-25%-50% 3 LED-50%-75% 4 LED-75%-99% NO LED-100% Fully Charged You can keep the earbuds in standby mode for up to 3 hours without having to return them to the case. beyond this point the earbuds must be returned to the case for charging. You should receive up to 4 hours of playback with additional 24 hours of backup power from the charging case.

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Endurance Series Headphones: Switching Devices

To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.

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Firmware Information - JBL Firmware Update App

If you are experiencing issues with your headphones' Bluetooth disconnecting and reconnecting while on standby, there is a new Firmware Update app to resolve this issue. Start by downloading the app "JBL Firmware Update" (see links below).
Google Play Store: https://play.google.com/store/apps/details?id=com.jbl.tune.update
App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663

Once downloaded, you can update your headphones firmware from there.
Below you can see step by step images of the update process.

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Fit and Sizing

Try all Flex Fit Ear fins included (S/M/L) to find a snug fit for stability during workout. Usually the biggest size that fits comfortably in your ear will provide the most stability. Try all ear tip sizes (S/M/L) to find a snug seal for optimum sound quality, and look for a balance of comfort and acoustic sealing.

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For how long does the alarm sound, if it is not interrupted?

Horizon's alarm sounds for 3 minutes, then it shuts off, or rather it goes into snooze, for 9 minutes. Then it sounds the alarm again for 3 minutes, followed by snooze for another 9 minutes. After this final snooze period, it starts playing, and keeps on playing until it is manually shut off. The light shuts off with the audio.

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Game-Chat Balance Support

For JBL Quantum 100/200/300 models, they do not offer Game-Chat audio dial function.
To get the Game-Chat dial feature, you need JBL Quantum 400, and up, then you can adjust game-chat balance by rotating the dial-up and down.

For models that support Game-Chat dial, when you rotate the dial, you will feel a notch that indicates 50% game and 50% chat. Or you can see the status on the top bar of the JBL QuantumENGINE.

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Google Assistant Not Making/Taking Phone Calls

As of December 1, 2022, Google Assistant on third party smart displays, soundbars, and speakers are no longer able to make a voice call to a landline or mobile number on the carrier network. Voice-over-IP calls continue to work. This is due to the ongoing infrastructure improvements.

Please click here to see Google’s official statement/article explaining this.

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How can I get the JBL AmpUp App?

Unfortunately, the JBL AmpUp App is no longer available for download.

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How can I reset my JBL E25BT?

You can reset the E25BT in two ways: 1: Press and hold Volume + and Volume - simultaneously for more than 3 seconds. This resets to factory settings, clearing the pairing list. 2: With unit in ON mode, plug in the USB cable. This resets the unit and puts it into charging mode.

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How can I reset my JBL headphones?

With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.

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How can I reset my JBL Tuner to factory default settings?

To reset your JBL Tuner simply Long press Volume+ and Bluetooth button for 5-7 seconds. Your Tuner is now successfully reset and you can Bluetooth pair with it again.

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How can I reset the JBL Bar 2.1, JBL Bar 3.1 and JBL Bar 5.1?

Press and hold the Source, Vol+ and Vol- buttons at the same time until you see the text "reset" on the soundbar's display.

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How can I switch between Active Noise Cancellation, Smart Ambient (TalkThru) and off?

Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SHORT press the multi-function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.

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How deep and for how long can I dive with my JBL Endurance DIVE?

With the IPX7 rating, you can use them in water down to a depth of one meter, for maximum 30 minutes.

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How does Harman Volume work on JBL Cinema Base?

Harman Volume on the Cinema Base has no levels, it's either on or off. It will remember the last setting when it's powered on. When you enable Harman Volume, you will hear audio feedback ( 4 tones going up when you turn it on, and 4 tones going down when you turn it off ) There is no visual indication that shows if it's on or off

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How does ShareMe work?

For models E40BT and E50BT Connect the first headphone by BT to your mobile device Tap the ShareMe button once Tap the ShareMe button on the 2nd headphones twice ( ! ) The headphones will connect to each other. When changing volume on source device, or BT connected headphones, the volume will only change on THAT headphone ( and in some cases the source device, like iOS devices and newer Android ), not on the one connected via ShareMe. When changing volume on a via-ShareMe-connected headphone ( 2nd ), it will not change volume on source device, or on the BT-connected headphone. To sum up, both headphones have their individual volumes. For Everest models ( not ELITE ). Connect the headphones by BT to your mobile device Put the 2nd device ( speaker, headphones as long as they have Bluetooth ) in "BT discovery mode" Press the ShareMe button on the Everest headphone ( button marked with a little "s" ) The Everest will connect to BT device. (Please note that you may not be able to pair from the Everest to the Everest Elite models, or if you can pair, you may have dropouts in sound). When changing volume on source device, or Everest, the volume will only change on the Everest ( and in some cases the source device, like iOS devices and newer Android ), not on the device connected via ShareMe. When changing volume on via-ShareMe-connected BT device ( 2nd ), it will not change volume on source device or Everest. Please note that it is NOT possible to use ShareMe if you are listening to analog signal via cable. Bot the E-series and the Everest models will switch off the Bluetooth circuits as soon as you insert the audio cable, so re-transmission is not possible.

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How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Boombox?

1) Download and run the latest JBL Connect app on your phone 2) The JBL Connect app will begin discovering your JBL Boombox (please make sure your speaker is connected via Bluetooth first) 3) Use the toggle switch in the JBL Connect App to change the phone button to now have the voice assistant function 4) Simply press the “Play” button on your JBL Boombox (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. 5) Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021

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How do I connect JBL DRG to my head unit via FM?

• Make sure that JBL DRG is connected via Bluetooth with your smartphone and the JBL DRG” app has been launched. • Search a FM frequency band with your head unit. (an unrestricted frequency would be one that is not occupied by a radio station). • Select “FM” in “Connection Mode” on the JBL DRG App and key in the FM unrestricted frequency you have selected in the right window, JBL DRG will then transfer audio to your head unit and play through your vehicle’s audio system.

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How do I connect JBL DRG to my smartphone and head unit both via Bluetooth?

• Plug the JBL DRG into OBD II port in your vehicle first. • Start your engine (JBL DRG will enter low power mode when the engine is off) • Then press Bluetooth button on DRG for pairing and connection to your smartphone. • After connected, launch the “JBL DRG” app on your smartphone. • Press the settings button on the left top of the app to enter the settings page. If your head unit’s Bluetooth is in discoverable mode, please enable the “Inquiry Mode” on the settings page. If your head unit’s Bluetooth is in inquiry mode, please disable “Inquiry Mode” on the settings page. • Exit the settings page and select “Bluetooth” in “Connection Mode”, JBL DRG will start the connection with head unit.

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How do I connect the inputs and outputs of the Club 5501 car amplifier?

The Club 5501 is a mono amplifier for subwoofer use in cars. It can be confusing to see that it has two inputs, marked left and right, as well as two speaker output pairs. But it is still a mono amplifier, with only one channel. The two inputs are there to make it easier to connect to a normal car radio/head unit, where you will often have two normal full-range connectors, left and right. You can insert both into the 5501. However, if you only have one signal lead going to the 5501, you can use either of the inputs. They are combined into one inside the amplifier anyway. Also, the two sets of speaker connections are there to make it easier to connect two subwoofers simultaneously. The two sets are completely identical, so you can use either one for a single subwoofer, or both. If you connect two, they will be in parallel.

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How do I connect the JBL Stadium GTO 20M midrange dome in my car system?

The Stadium GTO 20M is intended for use with the Stadium GTO two-way systems, or to replace existing midrange speakers in systems that are already three-way from the start. The Stadium GTO two-way component systems are 3-way upgradeable. The crossovers are gap-switchable to accommodate a midrange upgrade. The optional Stadium GTO 20M midrange includes a bandpass crossover to convert a two-way system into a threeway system with perfect tonal balance. You simply connect both crossovers to the speaker wires from your car amplifier in parallel, and set the existing GTO two-way crossover to GAP function. Stadium GTO 20M is designed to also fit into many factory three-way applications. Please note that you cannot use this add-on midrange with coaxial car speakers, unless you can access the crossover networks to establish the midrange gap that the extra midrange is meant to occupy.

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How do I fix AirPlay not streaming music to my soundbar?

If you cannot stream music with AirPlay, use the JBL One App;
(1) Go to Settings.
(2) Select 3rd Party Service.
(3) Select the Airplay tile.
(4) Select Reset AirPlay.

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How do I know if the headphones are fully charged on the UA Train headphones?

As the headphones are charging, you will see a red solid light indicator at the bottom LEFT ear cup. Once the unit is fully charged, the red light will turn off.

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How do I know when the battery in the Flip 3 SE needs charging?

The Flip 3 SE has 5 white leds which shows the battery level when you power on the device. Each white led indicates around 20% battery level. When all of the white leds are off, and the last led is blinking red, you should recharge the battery.

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How do I lock my JBL Endurance DIVE before going into the water?

Tap once on the JBL logo of the right earbud, then place your finger on the logo again, and hold it there for 5 seconds. You will hear a confirmation tone in the headphones when locking takes place. To unlock, close the power hook.

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How do I pair the Flip 3 SE with a different device?

Power on the Flip 3 SE and press the Bluetooth button. The Flip 3 SE should be available in the list of Bluetooth devices on your mobile phone/tablet.

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How do I pair the subwoofer to my JBL BAR soundbar if pairing does not happen automatically?

Normal pairing is automatic, and happens when you first switch both devices on. If pairing does not take place automatically, or you have to force new pairing, here is what to do: Turn on the soundbar and the subwoofer. If the connection is lost, the LED indicator on the subwoofer blinks slowly. Second, press the CONNECT button on the subwoofer to enter pairing mode. The LED indicator on the subwoofer blinks quickly. Third, press and hold the DIM DISPLAY button on the remote control for 5 seconds, followed by short press on BASS+, and BASS- button in sequence. Panel display will show “PAIRING”. If pairing succeeds, the LED indicator on the subwoofer lights up, and the soundbar display will show "DONE”. If pairing fails, the indicator on the subwoofer blinks slowly. Lastly, if the pairing fails, repeat the steps above. If you have continued trouble performing the pairing, please try to switch off all wireless devices in the home, then try again. This means routers, TV sets with wireless functions, telephones, computers etc. Since overcrowding on the 2.4 GHz frequency now often causes problems, eliminating all this activity makes space for the Bar to establish its connection, and you should be able to pair without problems. Afterwards, you can switch your devices on again. Often, all will now work fine, and if not, you will know which devices are doing the interference.

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