How To

Support Overview / How To

How To

254 results

Sort

Page size

UA React Headphones: Fit and Sizing Information

The UA React headphones comes with 3 different ear tips and enhancers to ensure the best fit!

Was this helpful? Thank you for your feedback!
UA React Headphones: TalkThru Technology Information

TalkThru Technology allows you to clearly hear others for quick conversations without removing your UA React headphones. To activate TalkThru mode, press the Bionic Hearing button on the controller once. You will hear a tone, and your music level will lower when TalkThru Technology is engaged. To revert back to normal volume, simply press the Bionic Hearing button again.

Was this helpful? Thank you for your feedback!
UA React Headphones: Volume Control Information

You will be able to control the volume by pressing the volume + and volume- buttons located on the controller.

Was this helpful? Thank you for your feedback!
UA React Headphones: Waterproof Information

Yes. The UA React features an IPX7 rating which offers full protection from sweat and water. They can be fully submerged for up to 30 minutes.

Was this helpful? Thank you for your feedback!
UA Train Headphones: Call Information

To receive a call, press the center button located in between the volume- and volume+ button for 1 second.

Was this helpful? Thank you for your feedback!
UA Train Headphones: Charging Information

To use the headphones, they cannot be charging. You should receive 16 hours of battery life. The UA Train also features the quick charge battery which allows you to receive 1 hour of battery life after charging for 5 min.

Was this helpful? Thank you for your feedback!
UA Train Headphones: Ear Pad Information

Yes, The UA Train ear cushions can be removed and washed. To remove the ear cushions, peel cushion away from ear cup center. Hand wash the ear cushions only with liquid soap for 5 minutes. Swish in soapy water, then swish through clean water until there are no more soap suds. Wait for ear cushions to fully dry, and gently stretch the cushion, inserting the cushion ring into the ear cup slot, and working your way around. Rotate until the L or R indicator is in the correct position.

Was this helpful? Thank you for your feedback!
UA Train Headphones: TalkThru Technology

Talk Thru technology allows you to clearly hear others for quick conversations without removing your UA Train headphones. To activate TalkThru mode, press the UA logo on the RIGHT ear for 1 second. You will hear your music level lower when TalkThru Technology is engaged. To revert back to normal volume, simply press the UA logo again. (Please note TalkThru does not function when using cable connection.)

Was this helpful? Thank you for your feedback!
Voice Assist Information

To activate the voice assistance, press and hold the center button on the RIGHT ear for 2 seconds until you hear your music stop. You will be able to speak to VA through your headphones and it should comply with your command.

Was this helpful? Thank you for your feedback!
Waterproof Information (IPX7)

This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

Was this helpful? Thank you for your feedback!
What's in the box

Your JBL Quantum 100 includes the headset, a detachable microphone, QSG l Warranty Card l Warning Card, and a microphone windshield.

Was this helpful? Thank you for your feedback!
What's in the box?

Your JBL Quantum 200 includes the headset, a PC audio splitter, QSG l Warranty Card l Warning Card, and a microphone windshield.

Was this helpful? Thank you for your feedback!
What are the two openings at the back of the Soundgear used for?

These are bass tuning canals, used to provide full sound.

Was this helpful? Thank you for your feedback!
What audio codec does the JBL Dive Support?

The Endurance Dive supports SBC. But the main signal transfer is A2DP, v1.3.

Was this helpful? Thank you for your feedback!
What can I do with the Connect app?

It is possible to rename the Bluetooth name of the primary connected device and set the Party or Stereo mode. If a firmware upgrade is available for any Connect, Connect+, or Partyboost compatible speaker, this can be installed through the JBL Portable app. Only identical products can be set to stereo mode. Please note that, even though you can pair a Boost TV with JBL Connect, you cannot control this from the JBL Connect App

Was this helpful? Thank you for your feedback!
What can you do with JBL QuantumENGINE software?

You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.

Was this helpful? Thank you for your feedback!
What do the leds indicate on my JBL Boombox?

Power button, no light: Product is OFF. Power button, constant light: Product is ON. Power button: constant white, when no Bluetooth device connected. Power button, flashing blue in Bluetooth pairing mode. Power button, constant blue light: Bluetooth connected. Battery indicator LEDs: Five LEDs show battery level. When charging, the blinking LED shows how far charging has progressed. When fully charged, the LED lights will turn off. JBL Connect button flashes white in connection mode. When connected: constant light.

Was this helpful? Thank you for your feedback!
What else can I do with the QuantumENGINE?

You can adjust equalizer, RGB LED effects, calibrate Quantum ONE headtracking, change microphone settings and update the headset's firmware.

Was this helpful? Thank you for your feedback!
What happens if you have multiple JBL LINK speakers, will all react to "Hey Google" or "OK Google"?

All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.

Was this helpful? Thank you for your feedback!
What is connect+?

JBL Connect+ can wirelessly link more than 100 JBL Connect+ enabled speakers together to amplify the party

Was this helpful? Thank you for your feedback!
What is the difference between Soundgear and Soundgear BTA?

The difference is the BTA unit, which is a Bluetooth transmitter. The Soundgear BTA comes with the BTA unit in the box. The Soundgear does not. The BTA can be connected (with a signal cable) to a TV set, a CD player, or any other stereo line-level source, and can then stream this signal to the Soundgear wirelessly, via Bluetooth. TV sound or game sound are possible, since the BTA and the Soundgear use aptX Low Latency, which reduces the audio delay to levels, where picture and sound will be closely synchronized. This is also the secret behind the option to connect two Soundgears to one BTA unit, for two people to share a TV transmission, or a video game. Actually, you can use the BTA to stream to most other Bluetooth headphones and loudspeakers, but only if these devices also support aptX LL will the delay be low enough for video use.

Was this helpful? Thank you for your feedback!
What is the distance between wall-mounts on JBL BAR soundbars

The distance between wall-mounts centers are: JBL BAR Studio: 45 cm. JBL BAR 2.1: 70 cm. JBL BAR 3.1: 70 cm. JBL BAR 5.1: 61 cm JBL BAR 5.1 Surround: 71.85 cm JBL BAR 9.1: 55,5 cm

Was this helpful? Thank you for your feedback!
What is the requirement for the JBL Everest GA series?
These are the supported languages for the Everest GA series.
- English (US, UK, CA, IN, AU)
- German
- French (CA, FR)
- Japanese
- Portuguese (BR)
More will be added in future Google releases.
Was this helpful? Thank you for your feedback!
What is Window Sonic Spatial Surround Sound?

Windows Sonic is a virtual surround algorithm that is built into Windows 10 PCs. You can read more here:
https://docs.microsoft.com/en-us/windows/win32/coreaudio/spatial-sound

Was this helpful? Thank you for your feedback!
What platforms can I use with my JBL Quantum ONE headset?

The JBL Quantum ONE headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC.

Was this helpful? Thank you for your feedback!
What you need to get started with your device
Getting started with the checklist
- A JBL LINK device(s).
- Latest version of the Google Home app installed on your mobile device.
- Latest version of the Google app (Android only) installed on your mobile device.
- A Google Account (you can create one online via Google).
- A mobile device with either iOS or Android support.
  - Must have iOS 10 or higher
  - Must have Android 5.0 and higher
  - There is no support for PC set up.
- An internet connection from your local ISP (Internet Service Provider).
- Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported).
- Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.
Wi-Fi requirement
- Wi-Fi routers must have Encryption enabled to install JBL LINK speakers (WPA2 etc).
- Wi-Fi Extenders need to feature support of Multicast forwarding and UPnP.
- Always use 5 GHz Wi-Fi for best performance and less interference.
- For routers that have 2.4G Wi-Fi support only, make sure that they are using channels 1, 6 or 11 only.
You can now install your JBL LINK speaker to your Wireless Network and you can find our setup article that shows how to install your LINK product.
Was this helpful? Thank you for your feedback!
What’s the difference between JBL QuantumSURROUND and JBL QuantumSPHERE 360?

JBL QuantumSPHERE 360 is JBL QuantumSURROUND that’s kicked up a notch by using a head-tracking sensor to fix sounds in 360 degrees of space around you. With typical headphones, when you move your head, the soundscape follows your movement. But with JBL QuantumSPHERE 360, if you rotate your head, the sound source’s perceived location stays in place because the head-tracking sensor compensates for your head movement. For example, if there’s a sound coming from in front of you, and you turn your head to the left, the sound source’s perceived location moves to your right ear—the sound stays locked in space as you move your head.

Also, the human brain uses small head movements to distinguish if sound sources are behind or in front of us. The brain processes the differences between when a sound arrives at the left vs. the right ear to determine where the sound is located. So with JBL QuantumSPHERE 360, you can move your head naturally to pinpoint the exact source of sounds around you.

Was this helpful? Thank you for your feedback!
When I connect JBL DRG with my head unit via Bluetooth, the audio stream will be interrupted and I can hear “papapa…” noise when play music.

• Please check whether your head unit Bluetooth support EDR (Enhanced Data Rate) • If the head unit does not support EDR this will cause the transfer data rate to be low and will impact the audio quality.

Was this helpful? Thank you for your feedback!
When I transfer the audio from JBL DRG to my head unit via AUX, I can hear noise from the speakers.

Some vehicles don’t provide an isolated ground for the head unit which may introduce noise. Please connect your smartphone to JBL DRG and enable the “Aux Noise Cancel” button in the App. This can be found right after Aux Line option in Connection Mode section.

Was this helpful? Thank you for your feedback!
When I transfer the audio from JBL DRG to my head unit via AUX, I can’t hear anything.

Some head units in the vehicles use isolated grand, if JBL DRG use isolated grand as well, this will disable the chips inside DRG. Please connect your smartphone with JBL DRG and disable the “Aux Noise Cancel” button in the Apps right after Aux Line option in Connection Mode section.

Was this helpful? Thank you for your feedback!