How To

Support Overview / How To

How To

903 results
  • What does the Audio Sync function do?
    Sometimes, when the soundbar is connected to a digital TV, the audio may not synchronize with the video. If the video is behind the audio, adjust the audio delay time to match the video.
    You can set the audio delay time between 0 msec and 250 msec.
    Note: The audio delay time you specify may not be exact, depending on the played content.
    The audio sync function will not resolve instances where the video is ahead of the audio.
  • What does the Audio Feedback button do?
    Audio feedback turns on tones that let you know that something is happening on the product. When Audio feedback is ON, you will hear tones for: 1: Bluetooth Pairing. 2: SoundShift on/off. 3: JBL Connect Pairing Mode (Boost TV only)
  • What does the + indicate?
    The product + indicates splashproof.
  • What does HARMAN volume do?
    With HARMAN Volume you can set your desired volume between low, medium and high. You can listen to your audio without sudden distracting changes such as blasts from ads, and volume variations as you switch between channels on your TV. Other benefits include full sound effects even at low volumes, this means if you are watching movies (DVD, BlueRay disc) and HARMAN volume is set to low volume, then the signal is more compressed, than what the other volume levels is. This will allow you to hear natural, consistent sound at low volume level, and not only hearing voice conversation from movies, giving you the same movie experience just with lower volume. What is best for you is a matter of personal preference, so we recommend playing around with the three different levels.
  • What Devices are Compatible with my UA Sport Wireless Headphones?
    Any device that has Bluetooth capabilities and supports A2DP stereo audio streaming will be compatible with the Under Armour Sport Wireless headphones
  • What CEC commands do the SB450 support?
    It supports 3 CEC commands; System Standby, OneTouch Play and Audio Return Channel.
  • What can you do with JBL QuantumENGINE software?
    You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.
  • What can I do with the JBL Tour Pro 2 Smart Case?

    The JBL Tour Pro 2 allows you to find your preferred control method in any scenario. When you want to control your headphones, you no longer need to take your phone out, open the JBL Headphones app and wait for the headphones to connect in the app. All features are accessible directly on the Smart Case, where you can easily select any key feature, you know from the app.

    Some of the features you can access on the Smart Case includes playing and pausing your music, skip to the next/previous track, volume adjustment, answer/reject calls, customize the EQ settings, Spatial audio, ANC and Ambient Sound Control, timer & clock, receive notifications, screensavers, and a battery indicator. 

  • What can I do with the Connect app?
    It is possible to rename the Bluetooth name of the primary connected device and set the Party or Stereo mode. If a firmware upgrade is available for any Connect, Connect+, or Partyboost compatible speaker, this can be installed through the JBL Portable app. Only identical products can be set to stereo mode. Please note that, even though you can pair a Boost TV with JBL Connect, you cannot control this from the JBL Connect App
  • What audio codecs are supported for LINK 10, 20, 300 and 500?
    Codecs such as MP3, AAC-LC, HE+ACC, FLAC, Vorbis, Wav, CELT/opus are supported via Wi-Fi streaming. For Bluetooth, codecs such as SBC and AAC are supported.
  • What audio codec does the JBL Dive Support?
    The Endurance Dive supports SBC. But the main signal transfer is A2DP, v1.3.
  • What are the two openings at the back of the Soundgear used for?
    These are bass tuning canals, used to provide full sound.
  • What are the sound modes on the JBL Bar Studio, Bar 2.1, Bar 3.1, and Bar 5.1?
    There are 5 sound modes: - Standard - Movie - Music - Voice - Sports Out the box, "Standard" sound mode is the default setting. The display on the soundbar's front panel will show which mode you are in (excluding the Bar Studio) Dotted LED lights on the side of the JBL Studio indicates when sound more your are in, the patterns are as follows: - Standard: One LED dot - Movie: Two LED dots - Music: Three LED dots - Voice: Four LED dots - Sports: Five LED dots
  • What are the key differences between the Bar 2.1 and 3.1?
    The JBL Bar 2.1 has a 6.5" subwoofer, whereas the Bar 3.1 has a 10" subwoofer. The Bar 3.1 has two additional HDMI inputs, support 4K, and has a dedicated tweeter and two woofers to function as the center channel. These added features makes the JBL Bar 3.1 more efficient at producing bass, connecting multiple sources, playing Ultra HD content, and listening to voice/vocals.
  • What are the holes at each end of the Boost used for?
    These are the bass ports. Please do not place the Boost TV with its ends too close to obstacles, since that will reduce bass output. Allow at least 5-10cm free space at each end.
  • What are the differences between the FLIP 5 and FLIP Essential?
    You can see the differences between the features and specifications of the FLIP 5 and FLIP Essential below:
    Features
    FeaturesFlip 5Flip Essential
    IPX7 WaterproofYesYes
    Aux InputNoYes
    Auto Power OffYesYes
    BluetoothYesYes
    SpeakerphoneNoNo
    Voice Assistant IntegrationNoNo
    Charging CableYesYes
    USB-C ChargingYesNo
    Micro USB ChargingNoYes
    PartyBoost ConnectivityYesNo
    JBL Portable App CompatibilityYesNo
    Social ModeYesNo
    Racetrack Shaped DriverYesNo
    Available Colours111

    *As the FLIP Essential is not compatible with the JBL Portable app:
    It is not possible to connect multiple speakers, rename the speaker or turn off audio feedback sounds (for on/off/bluetooth pairing/connected).
    If you require these functions, we recommend the Flip 5.

    Specifications
    SpecificationsFlip 5Flip Essential
    Music Playing Time (Hours)1210
    Output Power (W)20W RMS2 x 8W RMS
    Battery Capacity (mAh)48003000
    Charging Time (Hours)2.53.5
    Dimensions (cm)18.1 x 6.9 x 7.416.9 x 6.4 x 6.4
    Dimensions (in)7.1 x 2.7 x 2.96.7 x 2.5 x 2.5
    Weight (kgs)0.540.47
    Weight (lbs)1.191.0
     
    Both speakers offer lots of features and excellent sound. FLIP Essential is cheaper than FLIP 5. It all comes down to what type of features you prefer, such as a long-lasting battery or maybe an affordable price for a good companion!

    No matter which product you choose, you won't be disappointed with JBL Legendary sound signature and features!

    Still in doubt?
    Ask our specialist for more information and feedback.
  • What are the differences between Partyboost and Connect+
    Our newest products, such has JBL Pulse 4 and JBL Flip 5, feature a new technology called Partyboost .

    Partyboost technology
    • Improved Bluetooth connection between speakers.
    • A more powerful Bluetooth transmitter means that the speakers can be farther apart.
    • Partyboost can only connect to other Partyboost speakers.
    All newer Portable products from JBL will have Partyboost integrated.
    Unfortunately, this feature is not backwards compatible with  previous models that have JBL Connect or Connect+.
     
  • What are the differences between BAR 2.1 and BAR 2.1 Deep-Bass
    In case you wonder what the differences are between JBL BAR 2.1 and JBL BAR 2.1 Deep Bass, the newest model, then keep reading to find out more!
    Our JBL BAR 2.1 Deep Bass is an improvement to the BAR 2.1.

    Here is what you will get extra:
    1. Improved sound quality.
    2. Deeper and richer bass.
    3. A new modern design change.
    It may not be compelling enough for you to buy it or upgrade your device. However, if you are upgrading, then adding the JBL BAR 2.1 Deep Bass won't disappoint you at all!
  • What are the components of the JBL CLUB series incredible sound?
    Besides Legendary JBL Pro Sound and hi-res audio support available in the whole series; however, the JBL CLUB ONE headphone is equipped with 40mm Graphene orange drivers. Compensating the loss between the original signal and what you hear, the driver provides a fuller, more organic sound experience. On all models, you can adjust the audio reproduction to your preferences with the equalizer in the My JBL Headphones app.
     
  • What are the benefits of having the soundbar connected to WiFi?
    You are able to enjoy wireless streaming via Chromecast and Airplay from your devices. This will also give you the opportunity to do multi-room playback. At the same time, the product will be able to automatically update, when there is software improvements available.
  • What's in the box? 

    Your JBL Quantum 200 includes the headset, a PC audio splitter, QSG l Warranty Card l Warning Card, and a microphone windshield.

  • What's in the box?
    Your JBL Quantum Stream includes the following:
    1 x JBL Quantum Stream microphone
    1 x USB power cable
    1 x Warranty / Warning (W / !)
    1 x Quick Start Guide / Safety Sheet (S / i)
  • What's in the box
    Your JBL Quantum 100 includes the headset, a detachable microphone, QSG l Warranty Card l Warning Card, and a microphone windshield.
  • WAVE/VIBE BEAM 2: Software Update Release Notes

    WAVE/VIBE BEAM 2

    Software Update Release Notes

    ------------------------------------------------------------------------

    Version:  3.9.0

    Release Date: April 8th, 2025

    Release Media: OTA (over the air) Automatic Update through JBL Headphone App

     

    What’s New

    1. Fixed BT disconnect issue with mobile devices with specific characters in BT name

     

  • Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
  • Waterproof Information
    This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
  • Warranty: Personalized Products
    Yes, we stand 100% behind the quality and performance of our products. If you encounter a problem with a Personalized Product, please contact our Customer Support team so that we can verify the issue and warranty coverage.
  • Voice commands that I registered are not triggering Smartbase.
    • Voice commands only work when receiving a call. • Excessive background noise such as wind or music, could be impacting unit’s effectiveness. Close windows and or reduce the volume of your music and try again.
  • Voice Assist Information
    To activate the voice assistance, press and hold the center button on the RIGHT ear for 2 seconds until you hear your music stop. You will be able to speak to VA through your headphones and it should comply with your command.
     
  • Voice Assistant Headphone Connection
    If you are having trouble pairing your headphones or if your device is asking for a PIN, please make sure to check all available BT connections in your device's settings. Verify that you are connecting to the headphone's product name that excludes 'LE'. The 'LE' connection is only intended for voice assistant feature compatible with your headphones. If the voice assistant feature has not yet been configured, this would explain why the 'LE' connection appears as an available connection, but cannot be used for Bluetooth audio.

    https://harman.widen.net/s/dtsldx6jxx/bluetooth-pairing-issue-with-voice-assistant-headphone-le-image1 
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