JBL Quantum TWS
|Driver size (mm)||10|
|Driver sensitivity at 1kHz/1mW (dB)||106|
|Dynamic frequency response range (Hz)||20 Hz - 20 kHz|
|Charging Case Weight (oz)||1.5|
|Earpiece Weight (oz)||0.4|
|Charging Case Weight (g)||42.4|
|Earpiece Weight (g)||11|
Control Connect Specifications
|Bluetooth profiles||A2DP V1.3, AVRCP V1.6, HFP V1.8|
|Bluetooth frequency||2.4 GHz - 2.4835 GHz|
|Bluetooth transmitted modulation||GFSK, π/4 QPSK, 8DPSK|
|Bluetooth transmitter power||<12 dBm EIRP|
Documents & Downloads
What’s in the Box
- 1 x JBL Quantum TWS earbuds
- 1 x Type-C Wireless dongle
- 1 x Charging case
- 1 x 3 sizes of ear tips
- 1 x Type-C USB charging cable
- 1 x Warranty / Warning (W / !)
- 1 x product Quick Start Guide / Safety Sheet (S / i)
FAQs & How-Tos
How to set up your microphone
Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.
How to check your PC settings for the correct recording device
1. Go to Control Panel
2. Select Hardware and Sound
3. Click on Sound
3 Select Recording
4. Make sure to select the proper recording device.
Right-click on it Quantum headset.
Now select "Set Default Device" or Select "Default Communication Device"
5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties
6. Choose Levels.
7. Adjust accordingly.
Please also make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
Check that your headset's Game-Chat balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumEngine PC software.
If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumEngine software.
Finally, you can also do a short press on the Smart Ambient button on the headset (if your headset, has this feature)
Which products are supported by the JBL QuantumENGINE software?
JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINE
Why can't I hear game or music audio?
Make sure the volume is turned up and that the correct device has been selected in the system sound settings. Check the computer volume levels and make sure it is not muted or turned all the way down.
Why can't your teammates hear you?
Make sure the headset volume control is turned up and your microphone is unmuted. Check that only one voice chat application is in use while in-game. If you're connected to the PC, make sure that the communication device is selected under Control Panel > Sound > Recording. Select the JBL product and select "Set as Default Device". Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly.
JBL Quantum ONE and Quantum TWS: How do I clean my headset?
You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.