Support Overview / Headphones / JBL Quantum 100

JBL Quantum 100 - Blue - Wired over-ear gaming headset with flip-up mic - Hero

JBL Quantum 100 - Blue - Wired over-ear gaming headset with flip-up mic - Detailshot 1

JBL Quantum 100

Turn your game into an epic event. Featuring JBL QuantumSOUND Signature, the JBL Quantum 100 headset puts you in the center of the action. Own the game with the immersive and accurate sound that lets you hear the tiniest details and feel every explosion, a voice focus detachable boom mic for clear communications and lightweight, memory-foam comfort. The detachable boom mic enables clear multiplayer interactions while memory foam cushions let you game in comfort for hours. Make your game experience with the JBL Quantum 100 headset.

Product Specifications

General Specifications

Driver size (mm)	40

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB)	96
Dynamic frequency response range (Hz)	20 Hz - 20 kHz
Impedance (ohms)	32

Dimension Specifications

Headphone cable length (cm)	120
Headphone cable length (ft)	3.94
Headphone cable length (m)	1.2
Weight (g)	220
Weight (oz)	7.7
Ear Cup External Height (in)	4
Ear Cup External Width (in)	3.5
Ear Cup Internal Height (in)	2.4
Ear Cup Internal Width (in)	1.9
Ear Cup Depth (in)	1
Ear Cup External Height (cm)	10.2
Ear Cup External Width (cm)	8.9
Ear Cup Internal Height (cm)	6.1
Ear Cup Internal Width (cm)	4.9
Ear Cup Depth (cm)	2.5

Please consult the documents for in-depth specs

Documents & Downloads

Spec Sheets

Spec Sheet (English)
English - 873.76 KB

Quick Start Guide

Quick Start Guide (Multilingual)
Multilingual - 794.19 KB

Other

Gallery

JBL Quantum 100 - Blue - Wired over-ear gaming headset with flip-up mic - Detailshot 3

JBL Quantum 100 - Blue - Wired over-ear gaming headset with flip-up mic - Detailshot 4

JBL Quantum 100 - Blue - Wired over-ear gaming headset with flip-up mic - Detailshot 5

JBL Quantum 100 - Blue - Wired over-ear gaming headset with flip-up mic - Detailshot 6

JBL Quantum 100 - Blue - Wired over-ear gaming headset with flip-up mic - Detailshot 7

What’s in the Box

1 x JBL Quantum 100 headset
1 x Removable Mic
1 x Windshield foam for microphone
1 x Quick Start Guide
1 x Warranty card
1 x Safety Sheet

FAQs & How-Tos

What is Window Sonic Spatial Surround Sound?

Windows Sonic is a virtual surround algorithm that is built into Windows 10 PCs. You can read more here:
https://docs.microsoft.com/en-us/windows/win32/coreaudio/spatial-sound

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Does this headphone support JBL QuantumSURROUND?

The JBL Quantum 100 is not equipped with JBL QuantumSURROUND. You can consider to purchase the JBL Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE.

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The story behind our Quantum name

We wanted the name to reflect this futuristic inspiration married with cutting-edge technology. The Quantum name was ultimately chosen as it conjures images of both the technology aspect through the advances in quantum computing but also a very organic feel with reference to quantum physics and the science behind building upon small elements to make massive improvements.

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No sound in my Quantum headphones

Ensure that the correct device is selected as the default device under Control Panel>Sound>Playback. Make sure the on headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.

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Troubleshooting

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Why are my headphones shown as “speakers” on Windows?

The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.

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JBL Quantum ONE and Quantum TWS: How do I clean my headset?

You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.

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How to clean your Quantum headphone

You can clean your headphones by wiping it gently with a damp cloth. Take extra care not to let water get into the speaker chamber, as it will damage the speaker drivers. If you need replacement ear pads, please reach out to your local JBL Customer Support to inquire about replacement parts.

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What's in the box

Your JBL Quantum 100 includes the headset, a detachable microphone, QSG l Warranty Card l Warning Card, and a microphone windshield.

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Platforms that we support

The JBL Quantum 100 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.

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How to set up your microphone
Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.

How to check your PC settings for the correct recording device
1. Go to Control Panel

2. Select Hardware and Sound

3. Click on Sound

3 Select Recording

4. Make sure to select the proper recording device.
1. Right-click on it Quantum headset.
2. Now select "Set Default Device" or Select "Default Communication Device"
5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties

6. Choose Levels.

7. Adjust accordingly.

Please also make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
Check that your headset's Game-Chat balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumEngine PC software.

If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumEngine software.

Finally, you can also do a short press on the Smart Ambient button on the headset (if your headset, has this feature)
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Troubleshooting

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Game-Chat Balance Support

For JBL Quantum 100/200/300 models, they do not offer Game-Chat audio dial function.
To get the Game-Chat dial feature, you need JBL Quantum 400, and up, then you can adjust game-chat balance by rotating the dial-up and down.

For models that support Game-Chat dial, when you rotate the dial, you will feel a notch that indicates 50% game and 50% chat. Or you can see the status on the top bar of the JBL QuantumENGINE.

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Purchase parts for Quantum headphones

Replacement parts are available from authorized dealers and Service Centers. Please contact our JBL customer service department for more information and contact details.

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How do I request or purchase peripheral parts for my JBL Quantum headset?

Replacement parts are available from authorized dealers and Service Centers. Please contact our customer service department for more information and contact details.

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Physical damage on headphones

If your JBL Quantum headphone is under warranty, you can visit our Support Site at

https://support.jbl.com/us/en/

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