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JBL LIVE 500BT

In your world, superior sound is essential, so slip on a pair of JBL LIVE500BT wireless around-ear headphones. Equipped with massive 50mm drivers, JBL LIVE500BT headphones deliver JBL Signature Sound punctuated with enhanced bass so every track on every playlist pops. Need some help getting through the day? Easily access the Google Assistant or Amazon Alexa with a tap on the ear cup and play your favorite playlist, text your friend or check the weather and much more, without glancing at your phone. But that’s not all. The JBL LIVE500BT headphones can also keep you in touch with your surroundings thanks to the Ambient Aware function and TalkThru Technology letting you have a conversation without removing the headphones. Lightweight and comfortable thanks to the pillow soft padded headband, you’ll enjoy up to 30 hours of music streaming with 2 hours of recharging time, multi-point connection capabilities and a convenient detachable cable with remote/mic, that lets you rock on even when the battery goes off. Rock out while staying tuned in with the JBL LIVE500BT headphones

Product Specifications

General Specifications

Driver size (mm) 50.0

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB) 108dB SPL@1kHz/Pa
Dynamic frequency response range (Hz) 18Hz - 20Hz
Impedance (ohms) 32.0
Number of drivers per ear 1.0

Dimension Specifications

Headphone cable length (cm) 133.4
Headphone cable length (ft) 4.38
Weight (g) 231.6
Weight (oz) 8.51

Control Connect Specifications

Bluetooth profiles A2DP V1.3, AVRCP V1.5, HFP V1.6, HSP V1.2
Bluetooth frequency 2.402 – 2.480GHz
Bluetooth transmitted modulation GFSK, π/4 DQPSK, 8DPSK
Bluetooth transmitter power 0-4 dbm
Bluetooth version 4.2
Please consult the documents for in-depth specs

Documents & Downloads

Videos

What’s in the Box

  • 1 x LIVE500BT
  • 1 x Aux Cable
  • 1 x Charging Cable
  • 1 x Warranty/Warning
  • 1 x QSG/Safety Sheet
JBL LIVE 500BT - What's in the Box

FAQs & How-Tos

Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

How do I use the Google Assistant with my headphones?



-       For more information on what your Google Assistant can do, visit: assistant.google.com/platforms/headphones
 

How to avoid Bluetooth Interference or Interruptions
• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
Pairing issues with a Computer or PC
In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
What is a voice assistant?
Voice assistants from Google and Amazon utilize artificial intelligence to quickly answer questions, communicate hands-free and provide notifications among many other helpful benefits. 
I cannot activate my voice assistant when touching the dedicated button.
Please check that Google Assistant or Amazon Alexa are installed on your device.
Try to repeat the setup process.
Also, switching the headphones off and on once or twice may solve the problem.
Trouble accessing the Google Assistant or Amazon Alexa on your Headphone
First, ensure that you have the Google Assistant or Amazon Alexa apps installed on your device, depending on the voice assistant you want to use. Go to your app store to download the intended voice assistant app, then add your headphones as a device in the app if necessary. Finally, enable the intended voice assistant in the settings of the My JBL Headphones app and assign which earbud you want to use to control it. The voice assistant app must be open for it to work correctly. It can be opened from within the My JBL Headphones app by tapping the name of the required voice assistant after you have selected it for use and assigned a gesture to one of your earbuds to control it.
Can I disable Voice function?
Yes, there are two ways to disable the voice assistant feature.
1) double tap the left ear cup, or 2) In the My JBL Headphones app, de-select both assistants.
How to connect your headphones to the Amazon Alexa for Android and iOS devices
Visit the App Store and download the ‘Amazon Alexa’ App.

  Set up Amazon Alexa #1.png
  1. Click the Plus(+) button on the top right of the screen.
  2. Then select ‘Add Device‘.
  3. Select headphones from the list and then choose your Headphones from the list of available devices.
  4. Follow the rest of the instructions in the Alexa App to complete the setup.
My JBL Headphones App Support
This headphone is supported by the My JBL Headphones App.
Multi-Point Connection Support
This product features Multi-Point Connection which allows you to be connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone.

To connect to two devices at the same time:

1. Power on your product.
2. Make sure that the device you wish to connect to has the BT settings on and within range.
3. If this is the first time connecting your product, you will notice a flashing LED to indicate that it is searching for a device to connect to. (If this is not your first time, your product will automatically reconnect to the last device it was connected to)
4. Under your BT settings, go to discoverable devices and the product name should pop up within a few seconds. Depending on the device you are using, you may have to tap on the product to complete the connection. 
5.Now that you are connected to the first device, push the BT button on the product to connect to the second device. The product should start searching for the second device by displaying a flashing LED.
6. Go to your BT settings on your second device. The product should pop up on your discoverable devices should pop up within a few moments.

(Please Note: If the product does not show up on your discoverable devices while it is in pairing mode, quickly turn off your BT settings and turn it back on. This will typically result in resetting the BT search in which your product should pop up on discoverable devices within a few moments)


 
How to connect your headphones to the Google Assistant for Android devices
If not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.

After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

Step 1

  Set up Google Assistant #5.png
Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
Once set up is complete, you will see the below screen:

Step 2

Set up Google Assistant #2.png

PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
Set up Google Assistant #3.png
Set up Google Assistant #4.png
How to use Google Assistant with your headphones
After setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.
Trigger Google - #1 FAQ.png
Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: 
https://assistant.google.com/platforms/phones/#headphones

Get your notifications
Double-tap the Action button.

Stop your Google Assistant
Touch the Action button.

Reply to the message (where available)
After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.

For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones

 
Why can I not use Google Assistant in my country?

-       The Google Assistant isn’t available in certain languages and countries. For countries without Google Assistant, you can double tap the left ear cup on the headphone to activate the native voice assistant on your mobile device.

I cannot activate my voice assistant when touching the dedicated button.
Please check Google Assistant or Amazon Alexa are installed on your device. Try to repeat the setup process. Also, switching the headphones off and on once or twice may solve the problem.

Please note that these services can only be activated from the earphone's buttons when the headphones are connected via Bluetooth. Buttons on a cabled remote cannot be used for this purpose.
aptX Audio Codec Support
This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
How to use Amazon Alexa with your headphones
Pairing issues with a Computer or PC
In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

• A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

• AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

Always get the latest driver version available for your Computer/PC/Laptop.

To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.
Can my headphones be connected to two devices simultaneously?
Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices. 
Can I use both Amazon Alexa and the Google Assistant with my JBL LIVE headphones?
Yes, both voice assistants are supported by the JBL LIVE headphones.
Amazon Alexa or Google Assistant must be selected as the default voice assistant through the My JBL Headphones app.
The two voice assistants cannot be used simultaneously. You can always change your default voice assistant through the My JBL Headphones app.
Waterproof Information
This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.
How do I connect my headphone to Amazon Alexa on my device (iOS and Android)?

-       Visit App store and download ‘Amazon Alexa’ App.

How to connect your headphones to the Google Assistant for iOS devices
Visit your App store to download the ‘Google Assistant’ App.

After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.

Step 1

  Set up Google Assistant #1.png
Follow the steps to connect and pair “JBL XXXX-LE” with the Google Assistant App, the name will depend on your model.
Once set up is complete, you will see the below screen:

Step 2

Set up Google Assistant #2.png

PLEASE NOTE: To verbally interact with your Google Assistant via the headphone, you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.
  Set up Google Assistant #3.png
Set up Google Assistant #4.png
What is the range of JBL LIVE headphones? How far can I go from the source device, while listening to my JBL LIVE headphones?
The range is approximately 10 meters, depending on the environment.
My JBL Headphones App Support
This headphone is supported by the My JBL Headphones App.
How to switch between voice assistants using the My JBL Headphone app
The voice assistant you select in the initial set-up (pictured below) will be used as the default assistant on your headphones.

Switching between voice assistant #1.png

You can change the default assistant in the ‘My JBL Headphones’ app:
  1. Open the My JBL Headphones app on your device.
  2. Select the headphones you are connected too.
  3. Go to Settings by clicking the symbol in the top right corner.
  4. Select Voice Assistant.
  5. Now you can select your preferred voice assistant.
Switching between voice assistant #2.png

Your headphones may restart after switching Voice Assistant.
Can I use the Voice Assistants without internet?

-       No, your Voice Assistant operates in the cloud and needs to be connected to the internet. .

How do I use Amazon Alexa with my headphones?
Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

Can I place or answer telephone calls with my JBL LIVE headphones?
Yes, you can use them for telephone conversations in both Bluetooth and wired mode when paired with a smart device. 
How do I reset my JBL headphones?
With the headphones switched ON, press and hold both volume buttons for more than 5 seconds.
Your headphones are now reset to factory status.
 
How do I connect my JBL LIVE headphones to my device via Bluetooth?
To pair the JBL LIVE headphones the first time, switch the headphone on, look for the blinking blue light indicating pairing mode. Switch on Bluetooth on your source device, find the JBL LIVE headphones in Settings > Bluetooth and confirm pairing. To pair the JBL LIVE headphones from the second time onwards, or to link them with a different device, press and hold the power button until the blue flashing light is visible. 
Why can I not use Amazon Alexa in my country?

-       Alexa is not available in all languages and countries. For countries without Amazon Alexa, you can double tap to activate the native voice assistant on your mobile device.

Can’t find what you’re looking for?

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