JBL Quantum 800
|Driver size (mm)||50|
|Driver sensitivity at 1kHz/1mW (dB)||95|
|Dynamic frequency response range (Hz)||["20 Hz - 40 kHz (Passive)", "20 Hz - 20 kHz (Active)"]|
|Passive Frequency Response||20 Hz – 40 kHz|
|Active Frequency Response||20 Hz – 20 kHz|
|Charging Cable Length (m)||1.5|
|Charging Cable Length (ft)||4.9|
|Ear Cup External Height (in)||3.8|
|Ear Cup External Width (in)||3.4|
|Ear Cup Internal Height (in)||2.4|
|Ear Cup Internal Width (in)||1.7|
|Ear Cup Depth (in)||1.1|
|Ear Cup External Height (cm)||9.7|
|Ear Cup External Width (cm)||8.7|
|Ear Cup Internal Height (cm)||6.2|
|Ear Cup Internal Width (cm)||4.2|
|Ear Cup Depth (cm)||2.7|
|Audio Cable Length (ft)||3.9|
|Audio Cable Length (m)||1.2|
Control Connect Specifications
|Bluetooth profiles||A2DP 1.3, HFP 1.6|
|Bluetooth frequency||2.402 GHz - 2.480 GHz|
|Bluetooth transmitted modulation||GFSK, /4π DQPSK, 8DPSK|
|Bluetooth transmitter power||<9 dBm|
Documents & Downloads
Quick Start Guide
What’s in the Box
- 1 x JBL Quantum 800 headset
- 1 x USB Charging Cable
- 1 x 3.5 mm audio cable
- 1 x USB wireless dongle
- 1 x Windshield foam for microphone
- 1 x Quick Start Guide
- 1 x Warranty card
- 1 x Safety Sheet
FAQs & How-Tos
No sound in my Quantum headphonesEnsure that the correct device is selected as the default device under Control Panel>Sound>Playback. Make sure the on headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.
How to use your Quantum wirelessly
It is offering low-latency wireless connectivity via a 2.4Ghz signal that is enabled by a USB dongle included in the box. Turn on the slider, then it automatically connect to the dongle. If you loss the connectivity with the dongle, power on with the slider and hold on for 5 seconds and press and hold the dongle to make sure the pairing until listening to the tone.
Why you can't hear your teammates
Make sure JBL Quantum 800 is selected for PC.If you are connected to the PC via USB, check that the default device is selected under Control Panel --> Sound --> Playback.
Select JBL Quantum 800, right-click and "Set as default device".
Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
Check that your headset's GAME-CHAT balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumENGINE PC software.
If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumENGINE software.
Or you can turn it off by short pressing on the Smart Ambient button on the headset.
The volume level on my headphones is very quietIf your volume level is quiet, make sure that the TalkThru is not activated on your headphones. In order to deactivate or activate TalkThru, quickly press the ANC button located at the top of the LEFT ear cup. You will hear an audible voice stating, TalkThru On when activated, and 'ANC On' when deactivated.
Purchase parts for Quantum headphonesReplacement parts are available from authorized dealers and Service Centers. Please contact our JBL customer service department for more information and contact details.
The platforms we are supporting for Quantum
The JBL Quantum 600 and Quantum 800 headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the 2.4GHz wireless connection with PC, PlayStation, Mac and VR.
What can you do with JBL QuantumENGINE software?You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.
How to avoid WiFi interference for your headphone
You might have to add a USB extension dock to get the JBL Quantum 350/600/800/810 dongle as close to the headset, or place the common sources of interference (e.g. routers, Wi-Fi speakers etc.) as far from the JBL Quantum 350/600/800/810 dongle.
How to charge your Quantum headphoneThe battery is charged using an included USB-A to USB-C USB fabric cable. It will be fully charged for 2 hrs. Note, this cable is only for charging the battery, it will not deliver audio.
Mic Monitoring SupportYes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.
Why are my headphones shown as “speakers” on Windows?
The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.
Physical damage on headphones
If your JBL Quantum headphone is under warranty, you can visit our Support Site at
Can I use the JBL Quantum 800 in USB modeThe JBL Quantum 800 can only be used via a 3.5mm, Bluetooth, or 2.4Ghz wireless connection.
How RBG lighting work for console games
JBL Quantum 400 and ONE are compatible with USB C to A cable to enjoy PS4 console with RGB Lighting on, and Quantum 600 and 800 with wireless-enabled by USB dongle also gives lighting moment on PS4 console games.
*NOTE that RGB will not light up when connecting with 3.5mm cable to any device (PC, Console, Mobile, etc.) because the cable doesn't have power enough for the RBG lighting.
The story behind our Quantum name
We wanted the name to reflect this futuristic inspiration married with cutting-edge technology. The Quantum name was ultimately chosen as it conjures images of both the technology aspect through the advances in quantum computing but also a very organic feel with reference to quantum physics and the science behind building upon small elements to make massive improvements.
How to switch between Game and Chat balanceYes, you can adjust the game and chat audio balance by rotating the dial-up and down. When you rotate the dial, you'll feel a notch that indicates the balance is 50% game and 50% chat. The slider on Quantum ONE is different and has no notch but instead a visual indicator.
Which products are supported by the JBL QuantumENGINE software?
JBL Quantum 300, 350, 400, 600, 610, 800, 810 ONE, TWS and Stream are working with the QuantumENGINE
Does the Quantum headphone support the Mic monitoring feature?
Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.
How to switch between Active Noise Cancelling and TalkThruOnboard Active Noise Cancelling is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SINGLE press the ANC button to toggle it On/Off and LONG press to active TalkThru. Turn on ANC again by a single press on the multi-function button.
JBL Quantum ONE and Quantum TWS: How do I clean my headset?
You can clean it by wiping it gently with a damp cloth. Take extra care not to let water leak into the speaker chamber, as it will damage the speaker drivers.
How do I request or purchase peripheral parts for my JBL Quantum headset?
Replacement parts are available from authorized dealers and Service Centers. Please contact our customer service department for more information and contact details.
What's in the box
Your JBL Quantum 600 and Quantum 800 includes the headset, a USB Type-A to C cable, 3.5mm cable, a wireless transmitter dongle, QSG l Warranty Card l Warning Card, and a microphone windshield.
How to clean your Quantum headphone
You can clean your headphones by wiping it gently with a damp cloth. Take extra care not to let water get into the speaker chamber, as it will damage the speaker drivers. If you need replacement ear pads, please reach out to your local JBL Customer Support to inquire about replacement parts.
Quantum Engine: Software Update Release Notes
Software Update Release Notes
Release Date: 1/21/21
Welcome feature has been implemented.
Surround Modes feature has been implemented.
ANC/TT toggle has been implemented.
The sidetone has been turned off by default for all models to avoid confusion.
QuantumSURROUND/QuantumSPHERE quality & performance have been improved.
Quantum 300 Mic Gain has been improved.
Quantum 800 FW update reliability has been improved.
Minor Bugs Fixed
How to set up your microphone
Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.
How to check your PC settings for the correct recording device
1. Go to Control Panel
2. Select Hardware and Sound
3. Click on Sound
3 Select Recording
4. Make sure to select the proper recording device.
Right-click on it Quantum headset.
Now select "Set Default Device" or Select "Default Communication Device"
5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties
6. Choose Levels.
7. Adjust accordingly.
Please also make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
Check that your headset's Game-Chat balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumEngine PC software.
If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumEngine software.
Finally, you can also do a short press on the Smart Ambient button on the headset (if your headset, has this feature)
No sound when playing or listening to music
Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down.