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JBL Pulse 4 - White - Portable Bluetooth Speaker - Hero
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JBL Pulse 4

Kick start your party with JBL signature sound and a dazzling LED light show all in 360 degrees. Our bold, IPX7 waterproof design shines bright and will keep the tunes flowing for up to 12 hours on a single charge. Tap the JBL Connect App to change the sound-responsive colors and patterns and connect with other JBL PartyBoost compatible speakers to make your party epic.

Product Specifications

General Specifications

Maximum music playing time (hrs) 12
Output power (W) 20

Dimension Specifications

Dimensions (cm) 9.6 x 9.6 x 20.7
Dimensions (in) 3.78 x 3.78 x 8.15
Weight (kgs) 1.26
Weight (lbs) 2.78

Control Connect Specifications

Bluetooth version 4.2
Please consult the documents for in-depth specs

Documents & Downloads

Videos

What’s in the Box

  • 1 x JBL Pulse 4
  • 1 x JBL branded Type C cable
  • 1 x Quick start guide
  • 1 x Safety sheet
  • 1 x warranty card
JBL Pulse 4 - What's in the Box

FAQs & How-Tos

  • Setting up your PartyBoost speakers in stereo mode

    1. Turn on both speakers

    2. Pair one speaker to your device only

    3. Start streaming content to that speaker

    4. Go into Connect app

    5. Allow the app to detect the single speaker playing content

    6. Once detected, press the Connect button on both speakers

    7. Allow the app to identify both speakers

    8. You should now see the option for both Partymode and Stereo Mode

    9.  Before switching to Stereo Mode, play > 5 seconds of audio in Partymode

    10. Now turn on stereo mode within app

    Category:

    Product information
  • Pairing issues with a Computer or PC

    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

    Category:

    Connectivity
  • What are the differences between Partyboost and Connect+

    Our newest products, such has JBL Pulse 4 and JBL Flip 5, feature a new technology called Partyboost .

    Partyboost technology
    • Improved Bluetooth connection between speakers.
    • A more powerful Bluetooth transmitter means that the speakers can be farther apart.
    • Connect hundreds of speakers.
    • Partyboost can only connect to other Partyboost speakers.
    All newer Portable products from JBL will have Partyboost integrated.
    Unfortunately, this feature is not backwards compatible with  previous models that have JBL Connect or Connect+.
     

    Category:

    Product information
  • Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png

    Category:

    Product information
  • My device is waterproof, but what about salt water or chlorine water?

    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.

  • How to clean the glass and device

    So your Pulse 4 got dirt on it, or even fingerprints, and you want to show off the device the best way possible.
    Keep reading this article, and we will instruct you on how to clean the glass and device.

    How to clean your speaker
    • Dirt and stains on your speaker can be cleaned under lukewarm running tap water.
    • Use a soft cloth, preferably cotton, to clean the glass and to remove fingerprints. Hold the top part to avoid adding more prints to the glass part.
    Remember not to charge the device while it is still wet. The charging port needs to be completely dry before charging.

    Contact our Customer support for more help and advice to keep your speaker top-notch!

    Category:

    Product information
  • Upgrading the software on your PartyBoost or Connect+ Speaker

    Software updates for your speaker can be done using the JBL Connect app.
    Download it from the Apple App store and Google Play store.
    If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
    If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.


    Category:

    Product information
  • Information on different firmware versions on same products and models

    There can be differences in the internal hardware that also implies different firmwares. These products feature the same specifications and performance expectations. If the app does not inform you of any new updates, the firmware is current and the product is performing as designed.

    Category:

    Product information
  • How to Turn Off Startup Sounds and Change Speaker Name

    You can turn off startup/shutdown sounds and rename your speaker by using the JBL Connect app.
    First, connect your phone or tablet to the speaker and then select your speaker from the list in the JBL Connect app.

    Next, press the gear symbol Settings.png (top right) to go to settings.

    Now you will be able to see the button to turn off audio feedback sounds (slider left and grey background):
    AFSOff.png

    Press the button again to turn audio feedback sounds back on (slider right and orange background):
    AFSON.png

    Here you can also rename the speaker by clicking the PenSymbol.png pen symbol.

    Please note: This is only possible for Bluetooth speakers that are compatible with the JBL Connect app.

    Category:

    Product information
  • How to restore factory default settings on your speaker

    If you wish to reset your speaker due to various reasons, then keep reading, and follow along. 1. Press and hold Volume+ & Play/pause buttons down at the same time for more than 5 seconds. 2. The Pulse 4 will turn off, indicating that you did a successful reset. 3. Switch your Pulse 4 on again. 4. Connect with your favorite Bluetooth device and enjoy the music! Do you still have problems? Contact our Customer Service for more help!

    Category:

    Troubleshooting
  • Charging the Speaker When Wet

    You will need to dry the charging port completely before plugging in power for charging.
     
  • PartyBoost support on the JBL Connect and JBL Connect+

    The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.

    Category:

    Product information
  • Pairing issues with a Smartphone or Tablet

    1. First, try to restart the Bluetooth connection on your source device (Smartphone/tablet/PC) by switching Bluetooth off and on again with a short pause in between.

    2. "Forget" (remove) the previously paired connection (on your smartphone/tablet/PC) in your Bluetooth settings if you had once paired with your product.

    3. Try to restart the source device (Smartphone/tablet/PC) by powering it off and on again and after restarting, try to establish a Bluetooth connection to your product.

    4. If the above does not work, then try to restart your product (Portable speaker, Headphone) by turning it off and on again.

    5. Press and hold down the Bluetooth button on your device (Portable speaker, Headphones) to initiate pairing mode again.

    6. Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.

    You should now have a successful pairing with your device. If you are still experiencing issues, please contact us again.

    Category:

    Connectivity
  • What’s New in the Pulse 4 Firmware Version 0.5.1.0?

    A new firmware version has been released for the Pulse 4, below is a list of the improvements:
    1. Supports Bluetooth 5.1 profile.
    2. Improves the stability of stereo setup using the JBL Portable* app.
    3. Improves compatibility with Mac computers.
    4. Enhances light show synchronization with music.
    The firmware update is installed as an OTA update:
    1. Download and install the JBL Portable* app from the Google Play/App Store.
    2. Connect your Pulse 4 to your phone/tablet through Bluetooth.
    3. Open the JBL Portable app and wait for the Pulse 4 to appear.
    4. On the Pulse 4 screen, select settings (gear cog symbol) at the bottom of the page, the red dot indicates that an update is available.
    5. Proceed with installing the firmware update.
    FWUpdateCrop.png
    *JBL Portable is the new name for the JBL Connect app, the name will change in January 2021.

    Category:

    Product information
  • How to avoid Bluetooth Interference or Interruptions

    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

    Category:

    Connectivity
  • Bluetooth Troubleshooting

    How to avoid Bluetooth interference/interruptions:

    • Always have a clear line of sight between your Bluetooth device (speaker, headphones, etc.) and source device (Smartphone/tablet/PC, etc). Be aware of obstacles in front of your devices.

    • Try to shutdown products that have Bluetooth, but not are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with Wireless Headphones to keep your Source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.
       

    Pairing issues with a Smartphone or Tablet:

    1. First, try to restart the Bluetooth connection on your source device (Smartphone/tablet/PC) by switching Bluetooth off and on again with a short pause in between.
    2. "Forget" (remove) the previously paired connection (on your smartphone/tablet/PC) in your Bluetooth settings if you had once paired with our product.

    3. Try to restart the source device(Smartphone/tablet/PC) by powering it off and on again, and after restarting try to establish a Bluetooth connection to your product.

    4. If the above does not work, then try to restart your product (Portable speaker, Headphone) by turning it off and on again.

    5. Press and hold down the Bluetooth button on your device (Portable speaker, Headphones) to initiate pairing mode again.

    6. Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.

    You should now have a successful pairing with our device, but if you are still experiencing issues then contact us again.

    Pairing issues with a Computer or PC:
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
    The driver (software) should support the following Bluetooth protocols, to be able to play music/sounds from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, contact their support.
    The standard drivers provided by Microsoft/Windows systems are often not correct, and will result in error messages (such as having to enter a PIN code), or pairing not working.

    What is Bluetooth technology?
    Bluetooth technology is a wireless technology that exchanges data (Music etc.) over short distances from a mobile device.
    Bluetooth range depends on your surroundings (reflection from objects) and what chipset is being used (some can go 1 meter, 10 meters or 100 meters).
    Our Bluetooth devices typically supports up to 10 meter distance from the source device.

    Explaining the different Bluetooth profiles used in our devices:
    Many of our Bluetooth devices have a specification sheet like Bluetooth Profiles Supported: A2DP v1.5/AVRCP v1.6. These are the protocols that a specific Bluetooth speaker or Headphone device is compatible with. This might look too technical for some customers, but all you need to know is that Bluetooth Speakers and Headphones they are the only ones with these profile that you need to be aware of:

    A2DP – A2DP stands for ‘Advanced Audio Distribution Profile’ and is a Bluetooth protocol that allows mobile users to stream high quality (stereo or mono) audio wirelessly. If you want to listen to your music on a pair of Bluetooth headphones or speakers, both devices need to support this.

    AVRCP – AVRCP stands for ‘Audio/Video Remote Control Profile' and controls remote functions such as pause/start/skip/forward.

    HSP – HSP stands for ‘Headset Profile’ and is a Bluetooth profile to enable a two-way wireless Headphone to be used with a Bluetooth smartphone. In our Headphones this is one of the most common Bluetooth profiles and supports simultaneous two-way (full-duplex) audio, but it does not support stereo audio.

    HFP - HFP Stands for 'Hands Free Profile'. This profile provides the same abilities as HSP does, but adds abilities such as redial last number called, voice dialing and call waiting.

    Note for HSP and HFP:
    You can also use it with devices other than phones, like your Computer/PC with a Bluetooth Headphone that could be used with a Bluetooth-enabled PC and VoIP software to place an Internet phone call (NOTE: some PC software requires different drivers for specific purposes like SKYPE - Always refer to the manufacturer of the PC/Laptop for help with setting this up).

  • Renaming of the JBL Connect App to JBL Portable

    The JBL Connect app will be renamed as JBL Portable on the App Store and Google Play store in January 2021, it will still be possible to find the app in each store by searching for either JBL Connect or JBL Portable.

    Category:

    Connectivity
  • Speaker Phone Information

    This does not feature an internal speaker phone and cannot be used for phone calls or other VoIP systems.

Bluetooth Pairing Guide

Do you need help with Bluetooth Pairing? This guide can help you

Learn more

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Please note tracking updates will only be available once the parcel has cleared customs, which currently can take up to 3 weeks.

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