Documents & Downloads

FAQs & How-Tos

  • How do I change the enhancers?

    To remove the enhancer, pinch the edge opposite of the sound tunnel between your thumb and forefinger and firmly pull up and off the ear bud. Replacement enhancers are specific to the left and right ear bud. An (L) or (R) and size indicator is located on the inside of the enhancer. When changing the enhancers, you must place the right enhancer on the right ear bud and the left enhancer on the left ear bud. Firmly grasp the earbud with one hand and align the sound tunnel of the enhancer with your other hand and stretch the enhancer up and over the top of the red earbud. Check the alignment of the sound tunnel to insure best sound performance. If sound is muffled or weak, check and rotate sound tunnel. Most people use the same size for Right and Left but it is possible to use different sizes because some ears are not symmetrical. - If you’re unable to find a secure fit with both sizes in the box, we can send you a complimentary sizing pack with two additional sizes. Please email ua.jblsupport@harman.com to request yours today.

  • How long is the cable on Reflect Mini?

    The cable is 1.2 meters long.

  • The speaker has a spacer around the top side of the speaker that is not listed in the specifications or shown in the pictures of the product, is this by design?

    It is correct that there is spacer on the speaker. Generally, all 3.5” speakers do include this spacer to close the gap to in-dash grilles.

  • My Flip 3 does not respond after update. What can I do?

    Try below steps. Attach the charger so the device is charging. While charging: First try to hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds (this resets the Flip 3 to factory settings). If this does not help, press and hold the "Volume +" and "Link" buttons for more then 10 seconds (this will exit demo mode). As a last step, short press on the "Volume -" & "Volume +" & "Phone" buttons. If the device will still not turn on, it has a defect.

  • What is the range of JBL LIVE headphones? How far can I go from the source device, while listening to my JBL LIVE headphones?

    The range is approximately 10 meters, depending on the environment.
  • How do I turn off my internal TV speakers?

    Every TV is different, but most current TVs will let you turn off your internal TV speakers in the Settings menu under the Audio section.

  • Battery Performance Information

    Harman continuously strives to improve the performance of our speakers through software updates in the JBL Connect App. To optimize battery life and performance for your speaker, please perform a software update:
    First download the JBL Portable App from the App store or Google Play store to your mobile device.
    Then connect to the speaker by Bluetooth.
    Open the JBL Portable App and select settings to check and install the new Software version.
    The red dot indicates the presence of an update (see image below).
    FWUpdate.png

    Category:

    Troubleshooting
  • UA React Headphones: Fit and Sizing Information

    The UA React headphones comes with 3 different ear tips and enhancers to ensure the best fit!

    Category:

    Product information
  • Does the Quantum headphone support the Mic monitoring feature?

    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.

    Category:

    Product information
  • How to avoid Bluetooth Interference or Interruptions

    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

    Category:

    Connectivity
  • I do not get audio from my TV.

    Make sure the optical connection is seated securely on the SB200 and on your device. Go into your device settings and make sure the digital output is enabled. On TV displays the option usually states "enable external speakers" or enable "digital audio output".

  • Sleep Mode Functionality

    The Horizon 2 does not have sleep mode functionality.

    Category:

    Product information
  • What types of phones is this headphone compatible with?

    Because this headphone features the one button microphone, it is compatible with most smart phones such as Androids and iPhones.

  • I cannot connect the subwoofer to my SB150, how come?

    If the pairing mode is not succesful, please move the subwoofer closer to your SB150. The pairing process can take up to 30 seconds before a connection has been established.

  • UA Sport Flex Headphones: Track Information

    To skip the track forward, press and hold the volume up button. (+) If you want to skip backward, press and hold the volume down (-) The volume buttons are located on the RIGHT arm of the neckband.

  • How many hours can I receive on a full charge?

    You should expect up to 8 hours of playback time on a fully charged battery.

  • Will HDMI ARC be supported in SB 250?

    No, SB 250 does not have HDMI connections, but optical or AUX 3.5mm Jack.

  • JBL Free: Charging Information

    When you place the two Free earphones in the charging case, you will see a white led ring light up on both of them. At the same time, some of the four dot-leds on the charging case will light up to indicate the battery level of the case battery. When the earphones are fully charged, the white led ring goes out on each of them. When both are fully charged, the charging case charging level leds go out too.

  • aptX Audio Codec Support

    This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.
  • Pairing Issues

    Try a manual pairing of the headset and the dongle.
    Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
    Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
    If the dongle can’t be manually paired either, please contact customer support.
     

    Category:

    Troubleshooting
  • How can I reset the JBL Bar 2.1, JBL Bar 3.1 and JBL Bar 5.1?

    Press and hold the Source, Vol+ and Vol- buttons at the same time until you see the text "reset" on the soundbar's display.

  • Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?

    Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.

  • How will I know if the JBL LINK 10, 20, 300 or 500 reacted to my voice?

    The 4 LED's on the front of the unit will light up.

  • What is the battery life expectancy?

    Charge 3 will play upto 20 Hours of music. (varies by volume level and content)

  • Endurance Series Headphones: Volume Control

    To control the volume, simply move your finger up the ridges above the JBL logo on the RIGHT ear to increase the volume. To decrease the volume, move your finger down along the ridges.

  • How long does it take to charge the battery?

    It takes 3.5 hours to charge the battery from completely empty to full charge.
  • How do I cancel or return my order?

    If your order is being prepared for dispatch or is already on its way, we would like you to wait until the articles have been delivered before requesting a return for shipments. We will issue a refund or exchange as long as the following conditions are met: - Please contact our Customer Support through our Website Contact Form, Live Chat or by phone and provide the order confirmation number with a brief explanation of the reason of your return. - The request is made within 30 days of the shipping date. - The merchandise is returned in the same condition as it was when shipped, and is received in the original beauty box and with all of its accessories such as: remote control, cables, antennas, connectors, brackets and owner's manuals. Please note that it is the customers’ responsibility to properly packaged the product to prevent damage or water seepage when sending the order back.

  • What is the Bluetooth Range?

    The Bluetooth range varies. However, you should get up to 15 meters (just under 50 ft) when using the product indoors. If you are using the headphones outside, conditions vary based on surroundings and body mass. For the best connectivity results, please make sure that the device you are paired to is in the front of your body.

  • How much does the UA Train weigh?

    UA Train weighs 245 grams net, so this is the weight you carry on your head. The carry case weighs just under 200 grams.

  • How is it possible to check the software version of a JBL Horizon?

    By pressing and holding the Bluetooth and the Volume PLUS buttons at the same time. The software version is shown in the display.

  • Will the speaker get damaged, if i take off the front grill?

    No, you can certainly take off the front grill if you like the design of the speaker without the grill. However, do not touch the tweeters or woofers, as they can be damaged if you touch them. For ourdoor purposes, we do not recommend taking off the front grill.

  • Can you activate SIRI on the UA Train headphones?

    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.

  • Which is superior, in-wall/in-ceiling speaker(s) with or without a back-box?

    All of our in-wall/in-ceiling speakers are designed to be used in a wall without the need for a back-box. The specs provided are based on no back-box. However, when adding a back-box (really only possible when doing new construction), you will improve the low frequency response a bit, getting a tighter bass response.

  • Is the UA Sport Wireless Flex sweat proof?

    Yes, the UA Sport Wireless Flex has an IPX5+ rating which makes it resistant to sweat and moisture.

  • How to set up your system using a Samsung device

    Certain Samsung Phones running Android Software version 10, also known as Android 10, may not complete the Harman Kardon Citation's initial setup.

    If this happens, you will need to enable "Switch to Mobile Data" on your Samsung phone.  Follow these steps and you'll be all set.


    1. Go to the settings menu on your phone. (Swipe down from top to bottom to find the settings icon on your Samsung device via Notification panel).

      Samsung-1.png

    2. Click on Connections in the settings menu on your Samsung device.

      Samsung-2.png

    3. Click on Wi-Fi.

      Samsung-3.png

    4. Tap on the the 3 dot icon in the right corner to enter "Advance settings".

      Samsung-4.png

    5. Click on Advanced.

      Samsung-5.png

    6.  Make sure the Switch to mobile data is enabled before setting up your Citation speaker.
      Samsung-6.png

    You can now set up your Harman Kardon Citation speakers with your Samsung smartphone using Android 10.
    Enjoy!

    Category:

    Getting started
  • How do I connect my headphones to UA Record?

    To set up and enjoy all the features of your UA Sport Wireless Heart Rate, you’ll need to connect it to your phone using the UA Record™ mobile app. Select the UA Sync icon in the upper right hand corner of the dashboard. Tap on “UA Sport Wireless Heart Rate”. Follow the on-screen instructions to finish setup. Once connected, the headphones will live under My Apps and Devices. Here, you can access your headphones' settings to check your battery level, current heart rate, and help.

  • How to Reset to Factory Settings

    Resetting the Partybox to Factory Settings

    1. Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
    2. The JBL Partybox will power off and back on and is now reset.

    Category:

    Troubleshooting
  • How can I see that the device is fully charged?

    When the Xtreme is ON, the row of 5 diodes at the bottom of the front will light up in turn, with the top flashing LED showing how far charging has progressed. When full charge has been reached, all diodes light constantly. In some cases, the fifth diode keeps on blinking, but does not light up constantly, no matter how long charging continues. Sometimes it will show constant light after charging has been stopped. This is normal, caused by tolerances in the circuits, and is no cause for alarm. The battery is charged to the same level. If the Xtreme is OFF, no diodes will light when full charge has been reached.

  • Can I create my own custom Equalization setting?

    Yes. By using the My JBL Headphones App you can change the equalization settings of the headphone to fit your personal taste. JBL provides you with three presets, or you can adjust the setting of each frequency to create your own personalized EQ

  • When soundshift is on, I still hear music from my JBL Connected device, how come?

    Soundshift only works for the Boost TV itself, and cannot stop the other JBL Connect device. To stop the second device, press the JBL Connect button on your remote or device and they will disconnect.

  • Does JBL Soundgear have express charging?

    Yes, in two hours, you can charge it to approx. 6 hours of playing time.

  • Renaming of the JBL Connect App to JBL Portable

    The JBL Connect app will be renamed as JBL Portable on the App Store and Google Play store in January 2021, it will still be possible to find the app in each store by searching for either JBL Connect or JBL Portable.

    Category:

    Connectivity
  • Can I wear these headphones in the rain?

    Although the product is Water Resistant and Sweat Resistant, continuous exposure to water over an extended period of time may damage your earphones.

  • There is no picture sometimes, and white noise on my TV using SB450.

    This is due to your HDMI cables. All cables attached to the HDMI inputs of the SB450, needs to be High speed cables. If your cables do not meet these requirement, then you will experience unstable connection from source to your TV.

  • is it possible to see what the battery level is?

    There are 5 leds which indecates the current charge level, Each led indicates 20% of charge.

  • How to restore factory default settings on your device

    With our JBL BAR 9.1 Surround there is two types of resets, one is to reset the WiFi settings and last one is to restore factory default settings. Let us walk through each one of them. Resetting WiFi settings Turn on your JBL BAR 9.1 Surround. Press and hold POWER button down for more than 10 seconds. All of your WiFi configuration is lost and you need to reinstall it again. Use the Google Home app to install the device on your WiFi network. Resetting to Factory default settings Turn on your JBL BAR 9.1 Surround Press and hold POWER and SOURCE button for 3 seconds. Your device is now reset. You can now start allover with installing your BAR 9.1 Surround.

    Category:

    Troubleshooting
  • What type of phones are these compatible with?

    Because this headphone features a one button microphone, it is compatible with most smart phones such as Androids and iPhones.

  • Xbox Information

     All JBL Quantum headset models work only through 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth. 

    Please note: JBL QuantumENGINE is only available on PC.
     

    Category:

    Product information
  • How can I connect two JBL Connect compatible speakers together?

    Please press JBL Connect buttons on both speakers to connect.

  • How do I redeem my 1-Year Premium Membership to MapMyRun?

    Instructions are located on the back of the “Find Your Fit” insert in the product box on a red paper. There will be a 15 Character Access Code is printed on the insert card or you can visit www.mapmyrun.com/promo/UA. If you are not a MMR Member you will need to register on the website before you can redeem your Access Code. If you are already a MMR Member with an Annual Premium Membership you can visit the link and use your code to renew for 1-Year when your membership is up for renewal. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a MMR Member with a monthly Premium Membership you can cancel your monthly premium and then visit link to enter the 1-Year Access Code.

  • How do I switch the enhancer sizes?

    The best way to remove the enhancer from the ear bud is to gently pull back the outer rim of the enhancer that is located around the base of the ear bud. When replacing the current enhancers with a different size, please make sure to align the funnel of the enhancer tip over the small speaker screen of the headphone casing. The LEFT enhancer will feature the square cut out that allows you to receive your Heart Rate reading. It is important that the small digital square on the ear bud is fully exposed and the enhancer cut out is placed around it and not over it. If the enhancer is not attached properly, you will hear the audible voice stating that it cannot receive an accurate reading on your heart rate and you will need to readjust the enhancer.

  • PlayStation Information

    The compatibility for JBL Quantum models on PlayStation 5 is the same as it is for PlayStation 4 models.
     All JBL Quantum headset models work through 3.5mm audio jack (aux) connected to the PlayStation controller. USB models will also work on PlayStation. In addition, the wireless models works wirelessly when connected to the 2.4GHz USB dongle.


    Please note: JBL QuantumENGINE is only available on PC. Custom lighting can be set up on PC, and will carry over when connected with USB cable or 2.4GHz USB dongle. 
  • My device is waterproof, but what about salt water or chlorine water?

    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.

  • Can I change the Bluetooth name for my JBL Boost TV?

    Sorry, this is not possible.

  • What is social mode?

    If social mode is switched on, it is possible to connect up to three source devices. Either device can take over playing. It is the last source-device which presses play, which plays music.

  • Can I use the Voice Assistants without internet?

    -       No, your Voice Assistant operates in the cloud and needs to be connected to the internet. .

    Category:

    Connectivity
  • How to switch between Active Noise Cancelling and TalkThru

    Onboard Active Noise Cancelling is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SINGLE press the ANC button to toggle it On/Off  and LONG press to active TalkThru. Turn on ANC again by a single press on the multi-function button.

    Category:

    Product information
  • What should I expect after turning on JBL QuantumSURROUND?

    The first thing you’ll notice is that sound no longer feels like it’s “inside your head.” Suddenly it seems like the game audio is coming from high-quality loudspeakers—or the virtual game world—all around you.

    It’s a different experience than you get with other headphones, and may take a little while to adjust to. For example, sounds coming from sources in the distance will seem farther away, as they would in real life. Even though you might be used to those sounds feeling closer with other headphones, JBL QuantumSURROUND provides hyper-accurate spatialization that can give you a competitive edge.

    So spend some time dialing in the EQ to your liking, and see how real-world hearing helps you pinpoint enemies and bring the game to life. 
     
  • Can you receive phone calls on the Clip 3?

    Yes. A built-in microphone combined with a patented echo cancellation system secures clear and easy phone conversation. If a phone call is received while listening to music just push play button to answer the call. No need to find or touch the phone. This hands-free functionality can even be used for phone conferences

  • How do I control the volume?

    Unfortunately, the JBL Reflect Response does not feature volume control.

  • What is the difference between the Endurance Sprint and Endurance Jump?

    The Endurance Jump features the power hook which provides a secure fit ear hook design, which automatically turns the power on/off when putting on or taking off the earphones. The Sprint does not feature the power hook and you manually have to turn on/off the headphones by pressing and holding the JBL logo on the RIGHT ear hook.

  • How to connect to your WiFi network

    You can enjoy streaming your favorite music over WiFi to your JBL BAR 5.1 Surround by adding it to your network.

    Connecting to WiFi
    • Turn on your soundbar.
    • Download the Google Home app to your phone.
      • Available on Android and Apple.
    • Enable Bluetooth, Location services on your Android device.
    • Enable Bluetooth on your Apple device.
    • Open Google Home app
    • Follow the instructions given in the app.
    You are now connected to your WiFi network and can enjoy streaming music to your system.

    Category:

    Product information
  • UA Sport Flex Headphones: Battery Life

    The headphones feature a Speed Charge battery which allows you to receive a full hour of playback time after only charging the headphones for 5 minutes. To receive the full 12 hours of audio playback, it typically takes 1.5 hours of charging time.

  • Inspire 500 Headphones: Pairing Information

    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire/Focus 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.

  • How to reset Flip 4

    In power ON mode press and hold the "Volume +" and "Play" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. Now the unit is reset to factory default.

  • What size of enhancers come on this model?

    The standard size that comes on all Endurance Series models is the size 5. There are other sizes 6, 7, and 8 available on the yurbuds accessories and enhancers page that you can purchase for $10. Shipping and Handling is included.

  • Is there an app for the EVEREST Bluetooth models that are not one of the ELITE models with ANC?

    No, the app works with the ELITE models only. These are the ones that feature Active Noise Cancelling.

  • How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Xtreme?

    1. Download and run the latest JBL Connect app on your phone 2. The JBL Connect app will begin discovering your JBL Xtreme (please make sure your speaker is connected via Bluetooth first) 3. Click on the software update and plug your speaker into a power source during the update 4. Once the upgrade is successful, use the toggle switch to change the play/pause button to now have the voice assistant function 5. Simply press the play/pause button on your JBL Xtreme (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

  • How to factory reset JBL Link

    Press and hold the Microphone Mute button for >13 seconds

  • How to reset: Flip 2, Flip 3, Clip 2

    In power ON mode press and hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. 
    Now the unit is reset to factory default.
     
  • Platforms that we support

    The JBL Quantum 100 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.

  • Pairing Information

    To power on and pair the headphones, remove the ear tips from the charging case. If this is your first time using the headphones, they will automatically go into pairing mode. You will see the blue and red LED light flash on the RIGHT and LEFT ear as it attempts to pair with your device. Make sure your device is in range and BT settings are ON. The JBL True Wireless Flash X should pop up on your list of discoverable devices within 3-5 seconds, tap and connect. Once connected, you will see a slow blinking blue light below the UA logo on the RIGHT and LEFT Ear. This headphone allows you to use the ear tips in Stereo or Mono mode. If you wish to just use the LEFT or RIGHT ear, simply place the ear tip you do not wish to use back in the charging case.
  • Where is the serial number on JBL E35?

    It is a tiny white sticker, located on the inside of the left-hand size adjustment slider on E35.

  • How do you power on and pair the JBL Duet Mini BT headphones?

    Make sure that the device you want to connect to is on and in pairing mode. Press and hold the center button on the inline microphone for 3-5 seconds. (We recommend putting one ear tip inside your ear to hear the audio prompt) You should here "powering on.....pairing" as it searches for your device. The DUET MINI headphone should appear on your discoverable devices and should connect within 2-3 seconds. If you wish to pair to a different device, make sure the last device it was connected to has the bluetooth turned off. Make sure the headphones are off and press and hold the center button between 3-5 seconds or until the audio prompt states that it is "looking for device" You should be able to pair with a different device within 2-3 seconds.

  • Can I bi-wire my Control X speakers?

    No, there is no option for bi-wiring, sorry.

  • My TV turns off when I'm powering off my soundbar, why?

    This is most likely due to CEC function. Some our soundbars supports CEC commands from your TV, and if some CEC commands will make the speaker react in a way you do not like, we suggest you disable all CEC functions from your TV. Please note, that your Soundbar will not turn on when your TV is turned on, due to disabling the CEC function.

  • Are these headphones only compatible with Apple products?

    Yes. The Reflect Aware delivers digital sound directly from any Apple device with a lightening connector.

  • Is the App available for both iOS and Android platforms?

    Yes, the App will be available for iOS 8.x and above, as well as Android App for Android 4.4 and above (5.0). It is designed for most smartphones, and iPods, but not available for tablets. iPads can run the app.

  • Reflect Mini 2: Pairing Information

    To connect to a different Bluetooth device, first switch the headphones off. Now press and hold the center button on the headphone remote control for about 3-5 seconds. You should see the light blinking red/blue to indicate pairing mode, and the voice prompt should state “looking for device”. You should see "Reflect Mini 2" appear on the source's BT list. Choose that option, and wait for the voice prompt to state “connected”

  • How do I use my UA Headphones with Record?

    Connect your headphones and start a workout using UA Record's heart rate zone tracking. Track your current heart rate zone so you know when to rest or power up, while also viewing your total heart rate distribution throughout each training session. Know your current, average, and peak heart rate. You also have the option to hear your stats read aloud during a workout. With UA Record, you can customize what feedback you hear by setting your stats, frequency, voice, and volume.

  • Why does it take more than 3,5 sec. to turn On / Off the ANC?

    The BT module takes approximately 3 seconds to activate and connect with the headphones.

  • Where is the best place to put my subwoofer?

    Subwoofer placement is an art in itself. You will hear two different statements about the positioning of a sub. You will hear people say that it doesn't matter where you put the sub, you can put it anywhere in a room. You will also hear people say that placement is very critical. It sounds like these two statements contradict each other. Believe it or not, they don't. It is generally believed by most audio authorities that low frequencies (below 125Hz) are non-directional, and therefore, placement of a subwoofer within any listening room is not critical. While in theory it is true that the larger wavelengths of very low frequencies are basically non-directional, the fact is that when installing a subwoofer within the limited confines of a room, reflections, standing waves and absorptions generated within the room will strongly influence the performance of any subwoofer system. As a result, specific location of the subwoofer becomes important, and we strongly recommend that you experiment with placement before choosing a final location. Placing it in a corner is often times the most effective spot.

  • What is best Analog or Optical?

    Both signals are good when we talk audio streaming, but Optical is immune to electromagnetic noise which can cause interference in your home when streaming audio. Therefore we suggest to use Optical cable for the best audio performance.

  • Does the Inspire 500/700 feature volume control?

    Yes. The Inspire 500/700 series features a three button microphone that enables you to control the volume.

  • Can I use the JBL Quantum 800 in USB mode

    The JBL Quantum 800 can only be used via 3.5mm, Bluetooth or 2.4GHz wireless connection. 

    Category:

    Product information
  • Can I listen to music while charging my E65BTNC?

    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.

  • How do you turn on and off the Noise Cancellation feature on the JBL DUETNC?

    The DUET NC noise cancellation button is located on the bottom Right ear cup. To turn the Active Noise Cancellation on, press and hold the button (Located next to the Bluetooth button) for 2-3 seconds or until you hear the confirmation audio tone. To turn off the noise cancellation, press and hold for 2 seconds or until you hear the audio tone powering off. A white LED next to the button lights up when NC is on.

  • BAR 5.0 MULTIBEAM: Software Update Release Notes


    BAR 5.0 MULTIBEAM
    Software Update Release Notes
    ------------------------------------------------------------------------
    Version:  21-04-54-70
    Release Date:  January 29, 2021
    • Improved WiFi related services compatibility (for Chromecast, AirPlay and Alexa MRM) with phones and tablets.
    • Improve Soundbar HDMI and eARC/ ARC Compatibility with TV.
    • Improved LED Display messages.

    Category:

    Product information
  • Does the audio cable on the Everest 750NC feature volume control?

    No the audio cable included with the Everest series headphones has a one-button remote control with microphone. It does not have volume buttons. It can perform pause/play, and gives you the ability to answer and hang up phone calls. However, you can control the volume when the headphones are connected to a source device with Bluetooth, using the buttons on the ear cup.

  • Audio Cable Information

    This headphone does not feature an audio cable jack. This is a Bluetooth only headphone.

  • Why is the charging cable inside the JBL Headphone Charging Case so short?

    The internal cable is about 5 cm long, including the micro-USB plug. The flexible part is about 2.4 cm. This length has been chosen to permit the case to be closed without the cable being in the way, or be closed with a pair of in-ear headphones inside the box. In-ear types with big battery boxes or remote controls may not fit inside the closed case. On-ear or over-ear types will often have the charging socket placed in such a manner that you can arrange the cable to reach the socket.

  • What type of cable comes with this headphone?

    The E35 comes with a non-tangle fabric cable with a 3.5 mm plug. It features a one button inline microphone that gives you track control and phone capabilities.

  • I have a JBL Connect product, is it possible to connect any JBL connect products to the SB 450?

    Yes, the SB 450 supports the JBL Connect feature but only to stream audio through Bluetooth. Please note, the JBL Portable app will not work with this speaker, nor will it support stereo music playback when linking two SB 450s together.

  • TalkThru Technology

    To activate TalkThru Technology, press the LEFT ear for a short press for 1 Second which allows you to clearly hear others for quick conversations without removing headphons. Music volume level should lower when TalkThru is engaged. Press again for 1 second to turn off Talk Thru.

  • Are there additional sized ear tips available for the Inspire 500 for Women?

    Yes. Enhancers for yurbuds female models are available on JBL.com under yurbuds Accessories and Enhancers. You have small sizes 4 and 5 available for the Inspire 500 for Women yurbuds headphones.

  • How does Google Chromecast work?

    Google Chromecast is a simple way to stream music from the cloud to your speaker, using your phone, tablet or computer as a remote control. Simply download the Google Home app and use it to setup your Chromecast enabled speaker. Once you have done this, open any of the compatible Chromecast streaming services on your phone or tablet. Start your music playback, tap on the Chromecast icon, and select the loudspeaker of your choice from the list to stream the music from the cloud to that loudspeaker. To find your favorite streaming services, please use this link: https://www.google.com/cast/apps/#?category=music.

  • How long is the cable on JBL T450?

    The cable is approximately 125 cm long, including the 3.5 mm 4-pole plug. Please note that this is valid for the wired T450 only. The wireless version, T450BT, cannot be used with cable at all.

  • How do I get the best surround experience with each game?

    Every game has different audio output options and different ways the audio was designed. Some games make better use of multi-channel setups than others. We recommend you experiment with settings in the JBL QuantumENGINE to find the best match for your unique gaming style.

  • How do I pair to a different device on the Endurance Series headphones?

    To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.

  • Can my LIVE headphones be connected to two mobile devices simultaneously ?

    Yes, the LIVE headphones have Multi-point Connection, which allows you to switch seamlessly between to connected devices. 
  • What is the "Software" connection on the back of the product?

    This connection is intended for software and service updates only.

  • I can't listen to music on my JBL Soundbar while the TV is off. How can I change this?

    The TV turns on with the soundbar. This is caused by CEC commands from your TV via the HDMI port. Please disable these functions on your TV, to use the soundbar while TV is off.

  • Unit does not power up when power button is pressed?

    Press and hold the power button for 3-5 seconds, it will power on/off the TRIP. Short press on the power button will lock and unlock top capacities touch buttons on the TRIP. Be sure to hold the button for 3-5 seconds to ensure you are powering on/off and not controlling the touch buttons.

  • What is the weight ?

    15 g.

  • Can I use my TUNE600BTnc as noise-reduction headset without music?

    Yes, you can activate the noise reduction circuits alone, with no connection to a source device by Bluetooth or cable. The headphones will stay on as long as there is power in the battery, which is close to 30 hours for pure NC function. Please note that there is a slight residual noise from the NC system, which will be drowned out by music playing, or by surrounding noise such as airplane noise. If you use the NC in surroundings that are near quiet to begin with, you may not get an improvement in noise level.

  • Can Control Xstream withstand all weather.

    Control Xstream is splash proof (IPX3). Which means that they can be used outside, but they should not be exposed to direct precipitation.

  • What is the weight of E55BT?

    Weight is 235g without any cables.

  • How to check Firmware Version

    To check the firmware version:
    Press and hold the 'Preset 1' & 'Preset 5' buttons for more than 10 seconds.

    Category:

    Product information
  • Is it possible to reset my SB 250?

    Yes, switch the soundbar ON, then press the volume - ( minus ) and surround buttons at the same time for 5 seconds. Now the device is reset.

  • What are the carpet spikes used for?

    "You can attached these spikes to your Arena 170 & Arena 180 at the bottom of the speaker. Use them for stability if you are placing your Arena 180/170 speakers on a thick rug or plush carpeting. The carpet spikes can be manually screwed into each foot on the base of the speaker."

  • Is it possible to run the Connect app on a Windows phone?

    Windows phones are not supported, and no future plans about this are known.

  • What is the difference between EVEREST 100, 300 and 700 models?

    100 is in-ear, 300 is on-ear, 700 is over-ear.

  • When will the JBL SB 250 go into standby mode?

    If there is no activity on your JBL SB 250, it will go into standby mode after 20 minutes, and will take a couple of seconds to turn on after standby mode.

  • My JBL SB250 should turn on automatically when receiving an audio signal at either input, according to the owner's manual. However, this does not happen.

    We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.

  • Can I place or answer telephone calls with my JBL LIVE headphones?

    Yes, you can use them for telephone conversations in both Bluetooth and wired mode when paired with a smart device. 
  • How do I power on and pair the Everest 750NC headphones?

    Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.

  • Can the Endurance Series be connected to more than one device at a time?

    The headphones can pair to multiple devices but can only be connected to one device at a time.

  • Can I rename my Control Xstream

    Yes, via the Google Home app. Press the three dot icon on the specific speaker, and select device settings. Press on the subject "name" and this will allow you to change the device name. Press save afterwards.

  • How do I know when the headphone is fully charged?

    When the headphones are charging, you will see a solid red light at the top of the inline microphone. When the headphones are fully charged, the red light will shut off. You should expect 8 hours of playback time. Please keep in mind that the level of volume can effect the longevity of the battery life.

  • The YouTube web browser shows the JBL LINK 10, 20, 300 and 500 as units you can "CAST" from but delay in sound+image will appear. Is this correct, and if so, why?

    The Google Chrome browser has the built-in Cast feature, which allows you to connect to your JBL LINK speakers and stream music or videos directly. Our JBL LINK speakers are not made for video streaming, that is why you will experience video delay when streaming YouTube videos.

  • Are the J88a ear pads made of real leather?

    No. The ear pads are made from a synthetic protein leather.

  • Will Control Xstream switch off when they are not used (standby)

    This speaker will go to standby mode after 10 minutes inactivity. It turn on when you start playing to it again.

  • What is the length?

    JBL Bar 5.1 is approx. 115 cm long with the surround speakers in charging position. The bar itself is 85 cm long without the surrounds.

    Category:

    Product information
  • Firmware Information - JBL Firmware Update App

    If you are experiencing issues with your headphones' Bluetooth disconnecting and reconnecting while on standby, there is a new Firmware Update app to resolve this issue. Start by downloading the app  "JBL Firmware Update" (see links below).
    Google Play Store:
    https://play.google.com/store/apps/details?id=com.jbl.tune.update
    App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663

    Once downloaded, you can update your headphones firmware from there. 
    We plan to integrate these two models into our JBL Headphones app. Below you can see step by step images of the update process.


    Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg Screenshot_JBL FW Update-01.jpg 

    Category:

    Product information
  • How do you track forward?

    Tap and hold the right earpiece for 2 seconds.

  • Which JBL products have the Connect technology

    The first JBL speakers featuring the JBL Connect technology are: JBL Flip 3, JBL Pulse 2, JBL Xtreme, JBL Boost TV and JBL Charge 3, SB 450 A firmware upgrade is available for the JBL Charge 3 ,which will upgrade Connect to JBL Connect+. After this fw upgrade, it is no longer possible to connect the Charge 3 with other products which have JBL Connect ( Flip 3, Boost TV, Pulse 2, Xtreme )

  • Does Trunote work only when ANC is ON?

    Yes, ANC needs to be ON.

  • How can I reset my JBL E25BT?

    You can reset the E25BT in two ways: 1: Press and hold Volume + and Volume - simultaneously for more than 3 seconds. This resets to factory settings, clearing the pairing list. 2: With unit in ON mode, plug in the USB cable. This resets the unit and puts it into charging mode.

  • Why is there a delay from the video on my phone and the sound from Boost TV?

    Bluetooth has a natural limitation on the delay to the device. In other words, it takes time for the sound to get from the video file to the Bluetooth transmitter, and then into the Bluetooth receiver in the BOOST TV, before being projected out of the speaker. Some phones or tablets are better at compensating for this than others. Typically speaking, if you are watching video, the best bet is to use a wired connection, not Bluetooth.

  • How do I know that I have the best fit with the 500 Series headphones?

    By habit, we try to shove earbuds into our ear canals in attempts to get them to stay in. The 500 Series headphone is a completely different concept. The tip of the enhancer (ear tip) should funnel gently down into the ear canal and the base of the enhancer should fill the entire concha (bowl) of your ear. If there is still quite a bit of space between the back of the enhancer, and the back of the bowl of the ear, there is nothing to support it and it will eventually fall out. Typically larger sizes will fill the extra space inside the concha. We recommend trying both sizes featured in the packaging. If you are still experiencing fit issues, please reach out to your local JBL Customer Support for information regarding different sizing options.

  • Can you use Bluetooth while under water using the Endurance Dive?

    No. Bluetooth does not work under water. The Endurance DIVE however has a built-in MP3 player for music, and is IPX7 waterproof. This means you can use the headphones submerged to 1 meter depth, up to 30 minutes at a time. Also note that for normal swimming, you won't be submerged all the time, so the headphones should be waterproof for the duration of your swim.

  • My smart phone falls off of the Smartbase charging arm.

    This can be caused by dirt and dust accumulating on the charging arm, which can reduce the effectiveness of the adhesive. Clean the surface of the charging arm with a wet cloth or alcohol wipes. Do not use paper towels as these can leave paper debris.

  • Remote functions?

    Button 1 - Answer phone or 1 click: Play/Pause, 2 clicks: Skip to next, 3 clicks: Skip to previous.

  • UA Train Headphones: TalkThru Technology

    Talk Thru technology allows you to clearly hear others for quick conversations without removing your UA Train headphones. To activate TalkThru mode, press the UA logo on the RIGHT ear for 1 second. You will hear your music level lower when TalkThru Technology is engaged. To revert back to normal volume, simply press the UA logo again. (Please note TalkThru does not function when using cable connection.)

  • What is the best way to insert the ear tips?

    We recommend inserting the ear tips (L for left, R for right located at the end of the ear tip extension) in the ear first and then proceed to wrap the ear loop around your ear. Please make sure to try all three sizes to insure the most comfortable fit.

  • How to set up your microphone

    Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.

    Check that the PC is using the correct recording device.

    1. Go to Control Panel

    2. Select  Sound 

    3 Select  Recording

    4. Make sure to select the proper recording device.
    1. Right-click on it Quantum headset.
    2. Now select "Set Default Device" or "Select Default Communication Device"
    5. Check the microphone levels by right-click on your Quantum headset.

    6. Go to Properties

    7. Choose Levels and adjust accordingly

    Category:

    Troubleshooting
  • Sometimes, I am not able to connect JBL DRG with my smartphone.

    Please check that you have connected your android phone with JBL DRG before. Power off your Android phone and press the JBL DRG BT button to connect to another smartphone. If this is the case, please wait 3 minutes for JBL DRG to setup the Bluetooth connection with a new smartphone. This is because some android phones can’t send a “Disconnect” BT command to JBL DRG during power off, so JBL DRG need to wait until the Link is lost.

  • Are the materials used in the E45BT/E55BT non-leather?

    Yes. Our E series headphones are made with synthetic protein leather.

  • UA Flash: Reset Procedure

    To reset, Long press the (Right) button for 2s when the earbuds in the case, the blue LED will flash once to indicate reset is done.

  • Can I use SIRI with the Reflect Aware remote control?

    Yes, press and hold the remote button with the round dot (between volume up and volume down) for for about three seconds. Your iPhone will confirm with a tone that SIRI is ready for voice input.

  • Is it possible to adjust light intensity on the display or the back panel ring lamp?

    The lights cannot be adjusted by user. The digital front panel display has automatic light intensity adjustment, which follows the level of light in the room.

  • Why is alarm using the buzzer instead of an FM/DAB preset?

    If the preset DAB/FM station signal is not strong enough the alarm will go off in buzzer mode instead. Make sure the signal is strong enough, by checking that the station plays without static or distortion (FM).

    Category:

    Product information
  • What you need to get started with your device

    Getting started with the checklist

    • A JBL LINK device(s).
    • Latest version of the Google Home appGoogle Home app installed on your mobile device.
    • Latest version of the Google app  (Android only) installed on your mobile device.
    • A Google Account (you can create one online via Google).
    • A mobile device with either iOS or Android support.
      • ​Must have iOS 10 or higher
      • Must have Android 5.0 and higher
      • There is no support for PC set up.
    • Your mobile device must support 5 GHz Wireless Network connection to set up our Harman/Kardon Citation device. Note: Wireless Network with WPA2-Enterprise encryption is not supported.
    • An internet connection from your local ISP (Internet Service Provider).
    • Your Wireless Network must secured with WPA2 Encryption (Enterprise mode NOT supported). 
    • Availability and performance of certain features, services and applications are device- and network-dependent and may not be available in all areas; subscription(s) may be required, and additional terms, conditions and/or charges may apply.

    Wi-Fi requirement

    • Wi-Fi routers must have Encryption enabled to install JBL LINK speakers (WPA2 etc).
    • Wi-Fi Extenders need to feature support of Multicast forwarding and UPnP.
    • Always use 5 GHz Wi-Fi for best performance and less interference.
    • For routers that have 2.4G Wi-Fi support only, make sure that they are using channels 1, 6 or 11 only.
    You can now install your JBL LINK speaker to your Wireless Network and you can find our setup article that shows how to install your LINK product.

     

    Category:

    Getting started
  • What is the purpose of having dual tweeters on a speaker?

    Speakers will dual tweeters gives listeners the ability to have a single speaker to drive two independent channels, ideally stereo left and right. Dual tweeter speakers are usually used for in-ceiling audio applications. They have four terminals (two sets of positives and negatives) used to plug in speaker wires from the amplifier.

  • The story behind our Quantum name

    We wanted the name to reflect this futuristic inspiration married with cutting-edge technology. The Quantum name was ultimately chosen as it conjures images of both the technology aspect through the advances in quantum computing but also a very organic feel with reference to quantum physics and the science behind building upon small elements to make massive improvements. 

  • Why is the sound from the ELITE models different with NC activated?

    In the ANC on mode, we take advantage of advanced signal processing to finely tune, and personalize the audio performance. In passive and in ANC off mode, that signal processing is not running, so you may hear a difference in audio performance

  • Can I place my device in the bathroom, where it is humid, and it may be splashed with water?

    Yes, steam and splashes of water in a bathroom will not harm the product.

  • What is the lowest Android version that can be used with the My JBL Headphone app?

    Lowest version is 4.4x.

  • TalkThru and Ambient Aware Information

    With TalkThru Technology, music is lowered and speech is amplified so you can easily have quick chats. AmbientAware delivers a more immersive music experience while increasing ambient sounds, providing the safety of hearing your surroundings. You can control them via the buttons on the ear cup and with the My JBL Headphones app
  • How do I power on and pair the Everest 110 headphones?

    Press and hold the center button located on the inline microphone. It helps to have one or both ear inserts in the ear to hear the audio voice prompts. Once you press and hold the power button, you will hear the audio voice stating, "powering on". If this is your first time pairing the device, it will automatically go into pairing mode and will be looking for the device. Make sure the device you are trying to connect to is in search mode. It should recognize the Everest 110 within 2-3 seconds. If you would like to connect to a different device. Make sure the unit is off and proceed to press and hold the center button on the inline mic from 4-6 seconds until you hear "powering on......JBL Everest is ready to pair. Go to the pairing menu on your device" You will now be able to pair to a different device. The device should recognize the Everest 110 within 2-3 seconds and will connect.

  • How to switch between Game and Chat balance

    Yes, you can adjust game and chat audio balance by rotating the dial up and down. When you rotate the dial, you will feel a notch that indicates the balance is 50% game and 50% chat. The slider on Quantum ONE is different, and has no notch, but instead a visual indicator. 

    Category:

    Product information
  • Can I Wear the Earphones in the Rain?

    Although the product is Water Resistant and Sweat Resistant, continuous exposure to water over an extended period of time may damage your earphones.

  • How can I connect a stereo source?

    EON 208P:

    Two of the inputs are made for stereo use:
    CH 5/6 with volume control and ¼” phone plugs or RCA plugs, and
    CH 7/8 with volume control and ¼” phone plugs or 3.5 mm stereo input.

    Also, the Bluetooth wireless input is stereo.

    EON ONE:
     Two of the inputs are made for stereo use:
     CH 3/4 with volume control and ¼” phone plugs or RCA plugs, and
     CH 5/6 without volume control and 3.5 mm input jack

     Also, the Bluetooth wireless input is stereo.
  • How do you skip tracks?

    The track control button is located in the center of the inline microphone in between the volume control. This also serves as the pause/play button and enables you to answer and hang up phone calls. Two quick clicks on the center button will skip the tracks forward to the next song. Multiple quick clicks will skip the tracks backward.

  • Why can't I hear my teammates?

    Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default communication device is selected under Control Panel > Sound > Playback. Select JBL Quantum ONE Chat, right-click, and select "Set as Default Commuication Device". Check your headset's game audio chat balance dial, and ensure that the balance is correct. Check the JBL Quantum ONE Chat device and make sure it is not muted or turned all the way down.

  • I have no sound output from the secondary speaker after moving them

    When the secondary speaker gets out of range, audio disappears, but there is no indication that the transmission is out of range, other than silence. Once they get within range again, the front panel LED blinks a few times, indicating that connection has been re-established. During normal operation, random blinking can be experienced, which is an indication of the wireless link having recovered from interference.

  • What is the default function of the "Smart" button, before any changes have been done in the app?

    The Smart button activates Ambient aware settings: Off, Low, High.

  • Pulse 4 Firmware Version Information

    A new firmware version has been released for the Pulse 4 (Version 0.5.1.0), below is a list of the improvements:
    1. Supports Bluetooth 5.1 profile.
    2. Improves the stability of stereo setup using the JBL Portable* app.
    3. Improves compatibility with Mac computers.
    4. Enhances light show synchronization with music.
    The firmware update is installed as an OTA update:
    1. Download and install the JBL Portable* app from the Google Play/App Store.
    2. Connect your Pulse 4 to your phone/tablet through Bluetooth.
    3. Open the JBL Portable app and wait for the Pulse 4 to appear.
    4. On the Pulse 4 screen, select settings (gear cog symbol).
    5. Proceed with installing the firmware update.
    FWUpdateCrop.png
    *JBL Portable is the new name for the JBL Connect app, the name will change in January 2021.

    Category:

    Product information
  • Do I have to have my phone on me for the headphones to work?

    Yes, they are connected to your phone using bluetooth. If you get out of range, the heart rate and music connection will be dropped.

  • I am using Chromecast to play music to one of my OMNI+ speakers, but it disconnects from the group.

    When using Chromecast to stream to any room that is part of group, this room will automatically be disconnected. We are sorry for the inconvenience. To regroup, please use our HK Controller app or the Link button.

  • Silent Now Information

    The SilentNow feature allows you to activate Noise Cancelling without using Bluetooth, i.e. simply turning on ANC without playing music. A useful feature if you just want to enjoy a quiet moment or would like to rest on a long-haul flight.
     

    Category:

    Product information
  • Track Control

    To pause/play music, tap center button on right or left ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on right or left ear. Unfortunately, you cannot skip tracks backward.

    Category:

    Product information
  • The audio is not centered to my monitor, what should I do?

    You can either press the recenter button on the headset or on QuantumENGINE. Ensure that your head is perpendicular to the monitor before pressing the recentering button.

  • How to connect to your WiFi network

    You can enjoy streaming your favorite music over WiFi to your JBL BAR 5.1 Surround by adding it to your network. Turn on your soundbar. Download the Google Home app to your phone. Enable Bluetooth and Location services on your device. Open Google Home app Follow the instructions given in the app. You are now connected to your WiFi network and can enjoy streaming music to your system. The soundbar will now be able to automatically update, to make sure the performance is the best at all times.

    Category:

    Product information
  • What is the connection between the speakers.

    The wireless connection between the two speakers is a 2.4 GHz connection

  • When I try to pair my Focus 700 to my device, the Focus 500 is displayed on my discoverable devices. Is this normal?

    What you are experiencing is normal. The Focus 700 is actually the Focus 500 headphone but with the added bonus of a charging case.

  • How do I turn on pairing mode?

    To activate Bluetooth pairing mode, please follow these steps:
    • Press the Bluetooth button on the bottom of the right headphone.
    Now find the Headphone in your Bluetooth device settings and select it to connect.

    Category:

    Connectivity
  • My Left Ear Piece on the JBL Free wont connect anymore, what can be done?

    There will be times that the LEFT ear will disconnect from the RIGHT or (primary) earbud. To get the Left ear to reconnect, make sure that the RIGHT earbud is on and emitting sound. Take the LEFT ear out of the charging case and put in ear. Press and hold down the power button on the LEFT ear bud for 5-8 seconds. You should hear the power on chime and then both ear buds should emit sound now. 
  • I cannot play any of my local playlists on Spotify via JBL LINK 10, 20, 300 or 500. How come?

    To play your own created playlist, start with "Ok Google, Play my Playlist (name of your playlist)".

  • Can I connect more than one Bluetooth device?

    You can connect up to 3 Bluetooth devices at the same time. In case you are listening to music via Bluetooth, each device will override the other when a command (play) is selected.

  • Does the "My JBL Headphone" app work with the JBL Aware model?

    Yes, My JBL Headphone app works with JBL Aware, but only with iOS Apple devices. No plans exist for Android or other platforms at the moment.

  • Can I use a 3rd party wall-mounting system?

    Yes, just be aware that you are responsible for correct installation when using 3rd party wall mounts. The included wall-mounting kit in the box fits perfectly and is good for outdoor or indoor use.

  • Can I pair my Focus 500/700 to multiple devices?

    Yes, these headphones can be connected and paired to two devices at the same time.

  • Does the JBL QuantumENGINE software have minimum system requirements?

    The JBL QuantumENGINE supports Windows 10 release 1909 and above and Windows 7 Service Pack 1.

    Category:

    Product information
  • Does the JBL Duet BT feature an audio cable?

    Yes, the JBL Duet features an audio cable that you can plug into if you choose not to use the bluetooth. The audio cable features a one button microphone that allows you to pause/play and skip tracks. You also have the capability to answer and hang up phone calls.

  • Upgrading the software on your PartyBoost or Connect+ Speaker

    Software updates for your speaker can be done using the JBL Portable app.
    Download it from the Apple App store and Google Play store.
    If there is an available update, look for the small red dot above the gear icon and follow the download instructions (see image below).
    If you have an issue with your device it is always worth checking if there is a Software update available and performing the installation if there is.


    Category:

    Product information
  • JBL QuantumENGINE Features

    You can adjust Equalizer, Spatial Sound, RGB LED effects, change microphone settings and update the headset's firmware

    Category:

    Product information
  • JBL Trip is too heavy it pulls my visor down

    The JBL Trip visor mount is bi-directional. Mount the clip to the other side of visor as shown in the “quick start guide” section 8. This will help displace the weight differently and your issue should be solved.

  • Does this headphone support JBL QuantumSURROUND?

    The JBL Quantum 100 is not equipped with JBL QuantumSURROUND. You can consider to purchase the JBL Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE. 

    Category:

    Product information
  • Can I rename my JBL Playlist?

    Yes, via the Google Home app. Press the three dot icon on the specific speaker, and select device settings. Press on the subject "name" and this will allow you to change the device name. Press save afterwards.

  • Can I bi-wire my Arena speakers?

    No, Arena cannot be bi-wired. Arena series has normal + and - analog input connections.

  • UA Flash: Controlling Music

    To pause/play music, press center button on RIGHT ear for 1 second. To skip tracks forward, DOUBLE CLICK the center button on RIGHT ear. Unfortunately, you cannot skip tracks backward.

  • What is the cut-out size for the tweeters in the GX600C component speakerset?

    The cut-out size for the tweeters in the component system is 3.5" / 8,89cm

  • UA React Headphones: Charging Information

    As the headphones are charging, you will see a red solid light indicator on the controller. Once the unit is fully charged, the red light will turn off.

    Category:

    Product information
  • Is the Tune600BTNC water-proof?

    No. The 600BTNC headphone does not feature any IPX rating that protects it against sweat or water. Over exposure to water can compromise the controls on the headphones.

  • Not responding to your Voice-commands

    Let's see what we can try to do to solve your problem.
    1. Check if the Privicy-Switch button is OFF (the MUTE button on the LINK BAR).
    2. Go to the settings menu, “Device preference --> Google,” check “OK Google” detection is enabled.
    3. Make sure there is no objects place on top of the LINK BAR which may block the microphones.
  • Are these headphones sweat proof?

    Unfortunately if these headphones are overexposed to sweat or water, it may compromise the controls or sound quality.

  • How do I connect my UA BT headphones to a different device?

    To pair a different Bluetooth device, make sure that the unit is turned off. You then must press and hold the center button for about 3-5 seconds. You should see the light blink red and blue while it is in pairing mode and the audible voice should state, “looking for device”. You should see UA BT Wireless pop up on the device that you are attempting to pair it with. Choose that option and wait for the audible voice to state, “connected”

  • Can I use both Amazon Alexa and the Google Assistant with my JBL LIVE headphones?

    Yes, both voice assistants are supported by the JBL LIVE headphones.
    Amazon Alexa or Google Assistant must be selected as the default voice assistant through the My JBL Headphones app.
    The two voice assistants cannot be used simultaneously. You can always change your default voice assistant through the My JBL Headphones app.
  • The Noise Cancellation we are using in our JBL TOUR Series

    True Adaptive NC available on Tour One enables real-time monitoring of exterior surroundings and personal attributes like movement, hair, eyeglasses, and automatic adjustments to the NC performance and EQ.

    If you don’t prefer the canceling performance's automatic change, you can get a fine-tuned canceling level by choosing “Everyday Mode” in the app.


    Adaptive Noise Cancelling - available on Tour Pro+ TWS - listens to ambient environmental noises using external and internal mics then creates the inverse phase back to the listener creating the noise “canceling” effect.
    The headphones also allow the listener to adapt or adjust noise cancellation through features like Ambient Aware and TalkThru.

    Category:

    Product information
  • Issues with the JBL Portable App and your Android device

    There might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.

    Category:

    Recommendations
  • How do I power on and pair the JBL Soundgear?

    Slide the power button in an upwards position. The power button will be located on the right arm next to the bluetooth button. Once you power on you will hear the audio chime. If this is your first time powering on the speaker, it will automatically go into pairing mode. You will see the fast blinking LED light as it searches for a device. Make sure that the device you are attempting to connect to is in pairing mode. The JBL Soundgear should be displayed on your discoverable devices within 3-8 seconds. Choose the JBL Soundgear and you are now connected!

  • How can I get the JBL AmpUp App?

    Unfortunately, the JBL AmpUp App is no longer available for download.
  • How to Reset to Factory Settings

    Press and hold the 'DAB/FM' & 'Preset 1' buttons for more than 2 seconds. The Horizon 2 is now reset to the default factory settings.
  • Do the UA Train headphones support AptX low latency?

    No. UA Train does not support AptX™ and AptX HD™ audio codecs.

  • What is the weight of JBL E35?

    The weight of JBL E35 is approximately 165 g without cable.

  • Although the JBL Charge comes with a power adapter for charging, I would prefer to charge from my laptop computer. Is that OK?

    Yes, you may charge your speaker from your desktop or laptop, but the charging time will be longer than using the supplied power adapter.

  • How to record sound effects.

    Please go to this Youtube address to watch an instruction video about how to record sound effects on JBL PartyBox 1000: https://www.youtube.com/watch?v=vcuIPVfnC8Q&list=PLPlXZNivfAs4mndPKnjUkB2ZggcA4cZvc&index=6&t=0s
  • Can the UA Sport Wireless Flex headphone be paired to multiple devices?

    The UA Sport Wireless Flex can be paired to multiple devices but cannot connect to more than once device at a time.

  • How long is the cable on the JBL Endurance RUN?

    The cable on the JBL Endurance RUN is 120cm

  • How to Re-establish Advanced Swipe Controls Functionality

    To re-establish the functionality of the Advanced Swipe Controls (details in the image below), first update the My JBL Headphones app in the Google Play/App Store.
    After the installation is completed, pair the earbuds to your phone/tablet through Bluetooth and open the app.
    The earbuds will be detected and displayed in the app and you should see that a Firmware update is available.

    L300TWSFAQ.png
    Note: Advanced touch controls are deactivated by default, in the My JBL Headphones app go to Settings Settings.png once your earbuds are displayed, then select Gestures and enable Advanced Swipe Controls. You can now select each function and assign it to a specific gesture.

    HPAPPSW1.png HPAPPSW2.png
    HPAPPSWIPE1.png HPAPPSWIPE2.png
     

    Category:

    Troubleshooting
  • Can I change the Bluetooth name for my JBL SB 250?

    Sorry, this is not possible.

  • How can I update my LINK 10, LINK 20, LINK 300 and LINK 500 speaker?

    All updates will happen over-the-air, meaning that your device just needs to be connected via your Wi-Fi network with at least 30% battery and plugged into the charger, then it will update during the night if there are any new updates available.

  • Can I place my Flip3 in the bathroom, where it is humid, and it may be splashed with water?

    Yes, steam and drops of water in a bathroom are fine.

  • How do I turn off the Reflect Mini BT?

    Press and hold the center power button that is located on the inline microphone. You will see the flashing LED blue light turn off on top of the volume increase button on the microphone.

  • Is it possible to reset my SB450?

    The JBL Cinema SB450 can be reset to its default factory settings and erasing all programming. To reset the soundbar, press and hold Volume+ and Virtual Surround buttons for 5s.

  • I do not get audio from my TV.

    Make sure the optical connection is seated securely on the SB250 and on your device. Go into your device settings and make sure the digital output is enabled. On TV displays the option usually states "enable external speakers" or enable "digital audio output".

  • What does the LED light show during charging?

    During charging, the LED lights red constantly. When it is fully charged, the LED goes out. No light.

  • I changed my JBL LINK 10, 20, 300 or 500 name under devices, why does the speaker not recognize the new name?

    During the installation process, when assigning or creating a room, this is what the Google Assistant reacts to. If you want to change the name of the speaker, we advise creating a custom room name.

  • My telephone/tablet computer/laptop computer closes down or has a distorted screen image when placed on top of L8 or L16. Why?

    Some mobile phones, tablet computers or laptop computers will react to the powerful magnetic field from the loudspeaker drive units that are right beneath the top panel. Some have magnetic sensors built in, which means that covers with magnets in the lid can turn the phone ON when the cover lid is opened, and turn it OFF again when the lid is closed. Such phones may turn off if placed on certain portions of the top panel. Other devices are simply sensitive to magnetic fields. You can move the device around on the top of your L8 or L16 speaker, to check if some locations are better than others. The magnetic fields are most powerful near the front panel, where the speaker units are mounted. If you cannot find a location which works, your particular phone, tablet or laptop cannot be used while resting on the top panel of your speaker. There are no reports of damage to any devices because of this phenomenon.

  • How many smartphones or tablets can connect to my JBL Boombox?

    You can connect 3 smart devices ( iOS or Android ) simultaneously by Bluetooth. One when connecting via AUX cable.

  • Waterproof Information

    This product does not feature an IPX rating and is not waterproof. Over exposure to water or moisture can result in irreversible damage to this unit.

    Category:

    Product information
  • How can I check the software version on my Xtreme?

    By pressing Volume - & JBL Connect button for 3 seconds. A voice will tell you the current software version of your Xtreme. The Xtreme must be ON. The latest version of the JBL Xtreme firmware is v. 7.7

  • JBL Bar 2.1 and 3.1: surround channels?

    It is not possible to add more speakers to the Bar 2.1 and 3.1 soundbars.
    The surround speakers that are part of the Bar 5.1 can only be used with Bar 5.1.
  • How do I check which software version is in the headphone?

    The firmware version of the headphone will be displayed in the settings page of the app.

  • Bluetooth Troubleshooting

    How to avoid Bluetooth interference/interruptions:
    Always have a clear line of sight between your Bluetooth device (speaker, headphones, etc.) and source device (Smartphone/tablet/PC, etc). Be aware of obstacles in front of your devices.
    Try to shutdown products that have Bluetooth, but not are not being used. They are often the reason for interference even though they are not being used.
    Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.
    Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.
    Bluetooth signals cannot travel through water, which includes the human body. Make sure with Wireless Headphones to keep your Source device and the receiver on the same side of your body.
    Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

    Pairing issues with a Smartphone or Tablet:
    First, try to restart the Bluetooth connection on your source device (Smartphone/tablet/PC) by switching Bluetooth off and on again with a short pause in between.
    "Forget" (remove) the previously paired connection (on your smartphone/tablet/PC) in your Bluetooth settings if you had once paired with our product.
    Try to restart the source device(Smartphone/tablet/PC) by powering it off and on again, and after restarting try to establish a Bluetooth connection to your product.
    If the above does not work, then try to restart your product (Portable speaker, Headphone) by turning it off and on again.
    Press and hold down the Bluetooth button on your device (Portable speaker, Headphones) to initiate pairing mode again.
    Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.
    You should now have a successful pairing with our device, but if you are still experiencing issues then contact us again.

    Pairing issues with a Computer or PC:
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).
    The driver (software) should support the following Bluetooth protocols, to be able to play music/sounds from your Computer/PC/Laptop:
    A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.
    AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device
    Always get the latest driver version available for your Computer/PC/Laptop.
    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, contact their support.
    The standard drivers provided by Microsoft/Windows systems are often not correct, and will result in error messages (such as having to enter a PIN code), or pairing not working.

    What is Bluetooth technology?
    Bluetooth technology is a wireless technology that exchanges data (Music etc.) over short distances from a mobile device.
    Bluetooth range depends on your surroundings (reflection from objects) and what chipset is being used (some can go 1 meter, 10 meters or 100 meters).
    Our Bluetooth devices typically supports up to 10 meter distance from the source device.

    Explaining the different Bluetooth profiles used in our devices:
    Many of our Bluetooth devices have a specification sheet like Bluetooth Profiles Supported: A2DP v1.5/AVRCP v1.6. These are the protocols that a specific Bluetooth speaker or Headphone device is compatible with. This might look too technical for some customers, but all you need to know is that Bluetooth Speakers and Headphones they are the only ones with these profile that you need to be aware of:

    A2DP – A2DP stands for ‘Advanced Audio Distribution Profile’ and is a Bluetooth protocol that allows mobile users to stream high quality (stereo or mono) audio wirelessly. If you want to listen to your music on a pair of Bluetooth headphones or speakers, both devices need to support this.
    AVRCP – AVRCP stands for ‘Audio/Video Remote Control Profile' and controls remote functions such as pause/start/skip/forward.
    HSP – HSP stands for ‘Headset Profile’ and is a Bluetooth profile to enable a two-way wireless Headphone to be used with a Bluetooth smartphone. In our Headphones this is one of the most common Bluetooth profiles and supports simultaneous two-way (full-duplex) audio, but it does not support stereo audio.
    HFP - HFP Stands for 'Hands Free Profile'. This profile provides the same abilities as HSP does, but adds abilities such as redial last number called, voice dialing and call waiting.

    Note for HSP and HFP:
    You can also use it with devices other than phones, like your Computer/PC with a Bluetooth Headphone that could be used with a Bluetooth-enabled PC and VoIP software to place an Internet phone call (NOTE: some PC software requires different drivers for specific purposes like SKYPE - Always refer to the manufacturer of the PC/Laptop for help with setting this up).

  • Is JBL Trip waterproof?

    No. Please don’t expose JBL Trip to rain or other liquids.

  • What are the two openings at the back of the Soundgear used for?

    These are bass tuning canals, used to provide full sound.

  • PartyBox 1000 How To Videos

    Category:

    Getting started
  • How much does the App cost?

  • How do I activate SIRI/Google Now on the UA Sport Wireless Flex?

    Make sure the headphones are turned on and connected to your smart device. Press and hold the Microphone button located on the LEFT arm of the neckband. You should be able to activate Siri/Google within 3 seconds after pressing the Microphone button.

  • What's in the box?

    Your JBL Quantum 400 includes the headset, a USB Type A to C cable, a 3.5mm cable, QSG l Warranty Card l Warning Card, and a microphone windshield.

    Category:

    Product information
  • The reason for the LEDs is orange

    If your LINK BAR has 4 orange LED lights in the front, this means you have "muted" the microphone which is located on the top of the speaker.
    To unmute the LINK BAR use the "switch" and the front LEDs will stop illuminating orange. Now you can use the hot-words to interact with the Google Assistant/Google Search (varies from country).

    Privacy information:
    We call our button the "PrivacySwitch" for the moments when you don't want the bar to listen for the hot words.
    Google has high privacy rules, and one of them is not to share end-user data with any third-party apps.

     
  • Are the Earphones Waterproof?

    The product is Water Resistant and Sweat Resistant, but you cannot swim with these headphones.

  • Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.

  • How do I power on and off the headphones?

    Press and hold the center button on the inline microphone located below the right earpiece. It helps to have one of the ear inserts in your ear to listen to the audible voice prompts. If this is your first time using the headphones, the headphones will automatically go into search mode. You will hear the audible voice stating, “power on” followed by “looking for device”. To power off, press and hold the center button on the inline microphone until you hear the audible voice stating, “power off.” The flashing LED light should change to a solid red light before completely turning off.

  • In Aux in mode, with low source volume output, the sound is cutting in and out, why?

    The system features an automatic mute function that becomes active after 10 seconds of no signal activity. Since the output level varies greatly between different genres and recording levels, it is highly recommended to set your source volume levels above 4, or preferably at mid-level, then controlling the listening level using the volume control provided in the speaker system.

  • What is the difference between the SB 250 and SB 350?

    The SB 250 has optical and auxiliary connections, while the SB 350 has both connections along with HDMI ARC. The SB 250 has the JBL SoundShift feature (one-button switch between TV and Bluetooth connection), while the SB 350 does not. Compared to the SB 250, the SB 350 has a more powerful subwoofer amplifier. The bigger amp will provide listeners with more bass response.

  • What is the clip in the headphones box used for?

    A clip has been included to help ensure the best fit and security of the headphones. Placing the clip on the audio cord and attaching to the top back of your shirt you should be able to twist your head right and left without the clip pulling your ear.

  • How do I upgrade my headset's firmware?

    • Navigate to the System section
    • Click 'Check for update' on the Firmware button
    • If the Firmware button is highlighted with Download Firmware, please click on the button
    • When the download is completed, you can click install update to install the latest firmware
  • When two pairs of JBL Control X Wireless are associated, how can I unlink them to two separate pairs, if I do not turn off the primary speaker first?

    This is addressed in the owner's manual. After associating a group of four speakers, when deciding to go back to normal operation as two pairs, it is recommended to reset them to factory default settings, which requires associating speaker pairs again.

  • How does the One touch playlist selection work on JBL Playlist?

    In our Quick Start Guide, there is a section under "One Touch Play Feature", where we explain how it works. We advise to take a look at it.

  • When using JBL Connect, how far can i take the second speaker with me?

    JBL Connect feature is using Bluetooth technology, so it is hard to say how far you can walk away. Depending on what other signals you have at your place that could interupt and wall material between speakers.

  • How RBG lighting work for console games

    JBL Quantum 400 and ONE are compatible with USB C to A cable to enjoy PS4 console with RGB Lighting on, and Quantum 600 and 800 with wireless-enabled by USB dongle also gives lighting moment on PS4 console games.

    *NOTE that RGB will not light up when connecting with 3.5mm cable to any device (PC, Console, Mobile, etc.) because the cable doesn't have power enough for the RBG lighting.

     

    Category:

    Recommendations
  • Is it possible to listen to music on TUNE600BTnc while charging it?

    Yes, but only via cable, and noise cancelling cannot be activated meanwhile. Since the charging socket is located on top of the ear pod, adjustment is limited in that direction while the micro-USB plug is inserted.

  • Can the Reflect Aware be used with all iPods?

    Since this headphone has Lightning connector, it cannot be used with any Apple product that does not have this connector. Also, it is necessary to use the My JBL Headphone app to play through the headphone, and to be able to control it. This means that only sources that permit the use of apps can be used. This will exclude use of iPod Nano. And of course iPod Shuffle cannot be used, since it has no Lightning connector. IPod Touch works fine, as does iPhones and iPads with Lightning connectors.

  • Wireless Microphone Information

    The JBL Wireless Microphone set (currently EMEA only) allows 2 x wireless microphones* to be connected to any Partybox model through the use of a dongle connected to the Mic/Guitar jack input. Additionally a 3rd wired microphone, like the JBL PBM100 Wired Microphone, can also be connected to the Mic/Guitar jack input.

    *This includes the Partybox On-The-Go, a maximum of 2 wireless microphones can be connected and used simultaneously. The standard bundled Partybox On-The-Go microphone can only be connected to the Partybox On-The-Go that it came bundled with, it also cannot connect wirelessly to any other Partybox models or portable speakers other than the Partybox On-The-Go that it came bundled with. Only one standard, bundled Partybox On-The-Go wireless microphone can be connected at a time, unless the JBL Wireless Microphone is purchased (sold separately), a spare part will only work as a replacement, not simultaneously.
     

    PartyBox ModelMic ArrangementPorts UsedMAX
    1001 Wired OR 2 Wireless (dongle)Mic Port2
    2001 Wired OR 2 Wireless (dongle)Mic Port2
    3001 Wired OR 2 Wireless (dongle)Mic Port2
    3101 Wired AND 2 Wireless (dongle)Mic Port AND Mic/Guitar Port3
    10001 Wired OR 2 Wireless (dongle)Mic Port2
    On The Go1 Wired AND 1 Wireless (pre-paired)
    OR

    2 Wireless (dongle)
    Mic Port AND Paired
    OR
    Mic Port (pre-paired microphone will not work simultaneously when dongle used)
    2
    OR
    2

    Category:

    Product information
  • How long can I listen to MP3 music with the Endurance Dive?

    You can listen up to 8 hours of MP3 music, with a fully charged battery, depending on volume and type of music

  • What Bluetooth version is in the Partybox speakers?

    All four Partybox models (100, 200, 300, 1000) use Bluetooth 4.2.

    Category:

    Connectivity
  • I experience delay on some Playlist speakers in my group. Can I do something?

    First, open your Google Home application. Then find the speaker(s) that has a delay, while playing in a group. Tap the "three dots" icon next to the speaker, and select "Settings". Tap the "Group delay correction", and a new screen will appear. Adjust the delay by scrolling the bar to the right. You can adjust the delay up to "100 ms" per speaker. The best way to find the right delay for the speaker(s) is to play music to the group they are in, and adjust it to match the group while playing.

  • My earbuds are disconnected for the left & right, what could I do?

    1. Insert both earbuds into the charging case.
    2. Try to click 5 times on both left and right earbuds button simultaneously, to reconnect left and right earbuds.

     

    Category:

    Troubleshooting
  • Fit and Sizing

    Try all Flex Fit Ear fins included (S/M/L) to find a snug fit for stability during workout. Usually the biggest size that fits comfortably in your ear will provide the most stability. Try all ear tip sizes (S/M/L) to find a snug seal for optimum sound quality, and look for a balance of comfort and acoustic sealing.

    Category:

    Getting started
  • How to clean your Quantum headphone

    You can clean your headphones by wiping it gently with a damp cloth. Take extra care not to let water get into the speaker chamber, as it will damage the speaker drivers. If you need replacement ear pads, please reach out to your local JBL Customer Support to inquire about replacement parts.

    Category:

    Recommendations
  • What is included in the JBL Quantum ONE headset box? 

    The JBL Quantum ONE box includes the headset, detachable microphone, calibration microphone, USB Type A to C cable, 3.5mm cable and game audio chat balance dial.

  • JBL Free: Handsfree calls

    The JBL Free automatically switches from stereo to mono when making or taking phone calls. Voice calls will only come through the right ear piece for a more natural call experience.

  • How to set up your device with Android or iOS

    1. Power on your JBL LINK speaker.
    2. Verify that you are connected to the right Wi-Fi network on your smartphone.
    3. Open your Google Home app Google Home app.
    4. Enable Bluetooth BT ICON
    5. Enable Location Service location icon(Android Only)
      1. Make sure you have permitted the Google Home app to view your location.
    6. First option NEXT oPTTap Addaddd Next topSet up device Setup device NEXT opSet up new devices in your home home icon
    7. Second  option NEXT NEXTTap Disocvery Next topX device found Setup ICON deviceNEXT opSelect Home locationhome icon
    8. Follow the instruction on screen to add your new JBL LINK speaker.

    You are now all set and can enjoy your LINK device!

    Category:

    Getting started
  • Is this headphone only compatible with Apple products?

    Yes, the Inspire 400 models are only compatible with Apple products. It features the three button microphone that can skip tracks, pause/play, answer calls and control the volume.

  • How do I turn off the Google Assistant on the JBL Everest 310GA and 710GA?

    It is not possible to turn the Google Assistant feature off on the headphones, but if you turn off GA on your phone, the headphones won't trigger. On the Everest GA models, the Google Assistant feature is in fact than an extension of your phone, so once you connect to your phone via BT, when you touch the right ear pod, it commands your phone to open the "Hey Google" command.
    The only way to stop that from happening is to change the Google settings on your phone to deactivate Google Voice Match, or deactivate Google Assistant entirely. 
     
  • Do I need the App to update the software in the Everest Elite headphones

    For headphones with Version 4.0 of the Firmware, the first update will be done via USB cable, and after the first update, all subsequent updates will be delivered over the air. For headsets with version 5.0 of the firmware, all updates will be delivered over the air, via the app

  • What do the battery LED's mean on my JBL LINK 10 and LINK 20?

    The battery LED's show how much the battery is charged on your LINK 10 or LINK 20 speaker.

  • Can Boost TV be wall-mounted?

    Boost TV is not designed to be wall-mounted. It is designed to be surface-mounted underneath a television.

  • BAR 9.1 - battery status

    The Mute+ATMOS combination button press to determine the Battery Status was originally designed for production line testing, not for consumer usage.  We determined that this testing method was inaccurate and began testing using specialized external equipment.  As of Software Version V21.13.11.80, the ability to check Battery Status inaccurately has been removed.

    When charging the satellite speakers you can be confident that the Battery Status is 100% when the LED indicator goes  out.  As well, when the LED begins blinking red, you are at 20% and should recharge or plug in your speakers.

    Category:

    Product information
  • Does the T205 have a microphone?

    Yes, the T205 features a one button universal microphone that gives you the ability to pause/play, answer/hang up calls, and skip tracks.

  • How can I upgrade the speaker?

    By using Google Home app, and if a software is available then the app will notify you about the newest software available. Google Home app can be downloaded from Apple Play Store or Google Play Store.

  • What are the sound modes on the JBL Bar Studio, Bar 2.1, Bar 3.1, and Bar 5.1?

    There are 5 sound modes: - Standard - Movie - Music - Voice - Sports Out the box, "Standard" sound mode is the default setting. The display on the soundbar's front panel will show which mode you are in (excluding the Bar Studio) Dotted LED lights on the side of the JBL Studio indicates when sound more your are in, the patterns are as follows: - Standard: One LED dot - Movie: Two LED dots - Music: Three LED dots - Voice: Four LED dots - Sports: Five LED dots

  • How do I use the ShareMe option on my Headphones?

    The ShareMe button is marked with an S in a circle, and must be clicked briefly. Do not keep the button pressed. Step 4 may go wrong if not done correctly. Please make sure that you have the second Everest 300 turned off. Now press AND HOLD the on/off button for about 15 seconds. The LED must switch to white/red blinking to indicate that it is actually in BT pairing mode. Now simply wait until the two headphones have communicated with each other, and established the BT connection. The white led below the S buttons will light constantly on both headphones when the ShareMe connection is ready. Now you just begin music play on the source, and both headphones will play.
  • How do you power on and pair the JBL Reflect Fit headphones?

    Press and hold the power button which is located on the right arm of the neck band. Press and hold for 3-5 seconds until you hear the audible voice state "Powering ON" followed by "Looking for device." Make sure the device you are attempting to connect to is in search mode and within bluetooth range. You will see Reflect Fit Audio on the discoverable devices. Choosing this option will allow you to receive audio playback.

  • UA Train Headphones: Call Information

    To receive a call, press the center button located in between the volume- and volume+ button for 1 second.

  • What happens to my information if I uninstall Google Home / delete my account / lose my JBL LINK 10, 20 speaker?

    You can access your Assistant history if you go to My Activity (myactivity.google.com) or the My Activity link in the Google Home app to view what you have asked and delete it if you want.

  • When I transfer the audio from JBL DRG to my head unit via AUX, I can hear noise from the speakers.

    Some vehicles don’t provide an isolated ground for the head unit which may introduce noise. Please connect your smartphone to JBL DRG and enable the “Aux Noise Cancel” button in the App. This can be found right after Aux Line option in Connection Mode section.

  • Are the materials used in the E65BTNC/JBL DUETNC non-leather?

    Yes. Our E series/Duet headphones are made with synthetic protein leather.

  • How many hours of audio playback can you receive on a full charge on the Clip 3?

    You should receive up 10 hours of audio playback. (varies by volume level and audio content)

  • How to use your Quantum wirelessly

    It is offering low-latency wireless connectivity via a 2.4Ghz signal that is enabled by a USB dongle included in the box. Turn on the slider, then it automatically connect to the dongle. If you loss the connectivity with the dongle, power on with the slider and hold on for 5 seconds and press and hold the dongle to make sure the pairing until listening to the tone.

    Category:

    Product information
  • How to switch between voice assistants using the My JBL Headphone app

    The voice assistant you select in the initial set-up (pictured below) will be used as the default assistant on your headphones.

    Switching between voice assistant #1.png

    You can change the default assistant in the ‘My JBL Headphones’ app:
    1. Open the My JBL Headphones app on your device.
    2. Select the headphones you are connected too.
    3. Go to Settings by clicking the symbol in the top right corner.
    4. Select Voice Assistant.
    5. Now you can select your preferred voice assistant.
    Switching between voice assistant #2.png

    Your headphones may restart after switching Voice Assistant.

    Category:

    Product information
  • Learn how to troubleshoot when you can’t connect your Google Assistant device to your home Wi-Fi network.

    The Checklist

    Let us walk-through a list of things needed to ensure every requirement is met.

    1. Check your mobile device if that is able to connect to same Wireless network.
    2. Make sure you are within range of your Wireless router.
    3. Check the Wireless signal on your mobile device, does it have a weak signal then move closer to the router.
    4. Try both Wireless network bands 2.4GHz and 5GHz in case one of them are failing.
      1. You will have longer range with 2.4GHz, but less performance and most of the times a crowded network (many devices are using 2.4GHz band).
      2. You will have less interference with 5GHz and higher performance, however, the range of the 5GHz network has shorter range.
    5. Try using a different mobile device, if you have one.
    6. Reboot your Wireless network router and your mobile device.
    Watch the video below for help with setting up your Google Assistant device.

    Wireless Network Extender

    Some houses or apartments can be too big for one Wireless network router to cover it all.
    Let's talk about the issues that might appear with an Extender network.

    1. Network Extenders that will help cover poor signal in your home, often results in poor connection and low speed performance.
    2. Often the Network Extender is a low budget device or not suited for having too many devices attached to it.
    3. Placement of the speaker is crucial as you can put it in a place where it could connect to either main Wireless router or the Extender, that will confuse Wireless network devices.
    4. To solve this issue, try move the speaker closer to main router or have fewer devices attached to your Wireless Extender.
    5. In addition, always use 5GHz connection between your Network extender and main router (best solution and performance).

    One Wireless Network Name (SSID)

    1. You may have set the Wireless Network SSID (Wi-Fi network name) to one big Wireless network (With a main router + Extender(s).
    2. If the JBL LINK device is within range of both Wireless networks (Main router & Extender) then it can get confused with which one to connect to.
    3. To solve this issue, using two different name for your extended network will help with the performance of the JBL LINK Speaker and Google Assistant request.







     

  • How do I know if a game has surround sound output?

    This changes from game to game, but most games have an “Audio Settings” section where you can adjust your game’s audio settings. Check the game’s official website for more information.

  • How can I reset my JBL E65BTNC headphones?

    With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks slowly for about two seconds, and now you have reset to factory settings.

  • What is the difference between the cable with silver and the cable with black plugs?

    Since there is no fixed standard for headphone connections, there are two cables in the box, with different polarity. If one cable does not give good audio results, try the other cable. This usually solves the problem. The majority of phone models (Apple, Samsung from Galaxy S2 model, LG, HTC, Sony, Motorola, Blackberry) require the audio cable with the silver plugs. Pin assignment in this cable from the tip of the plug: R/L/Ground/Microphone. However, some manufacturers, such as some models from Nokia, require a cable with different pin assignment, (R/L/Microphone/Ground). In this case, you should use the audio cable with the black plugs.

  • How do I pair my mobile device by bluetooth with the JBL Boombox?

    Turn the JBL Boombox on by pressing the power button. If your Boombox hasn't been connected via Bluetooth before, it will start up in pairing mode. To put it in pairing mode, hold down the Bluetooth button for atleast 3 seconds, until the light flashes blue. You are now in pairing mode. Locate the JBL Boombox on your device and pair them together. The two devices will sync together and you will hear a tone from the FLIP indicating it is successful.

  • Can I connect to multiple devices on the E65BTNC?

    Yes. The E65BTNC headphones have the ability to pair and connect to two devices at the same time.

  • What is the length of the cable for JBL E35?

    The cable for JBL E35 is approximately 135 cm including the plugs at both ends.

  • Our recommendation for wall mounting

    Every person has different preferences for wall mounting products. Nevertheless, we tried out varies options and found this to be the place for optimal sound performance.
    1. Use the included "Wall-mount guide" that came with your LINK BAR.
    2. From the down edge of your TV screen, measure 50mm (using the guide for the screws) or 5 cm or 2 inches depending on the country.
    3. It will perfectly align the LINK BAR close to your TV and give the best performance.
    Also, you won't have to deal with HDMI cables being too short!

    These are our recommendation if you want to place it further down, be our guest!
    The sound and performance will still be magnificent!
  • Can the speaker be used with Bluetooth without setting up Voice Assistant?

    JBL Playlist: Yes, it can be used with Bluetooth out of the box, and also Chromecast (setup is done via Google Home, but speaker does not have Google Assistant built-in) JBL Link Bar: Yes, it can be used with Bluetooth and Chromecast after setting the bar up with a Google account - choosing not to activate the Google Assistant. JBL Link Music: No, this speaker requires setup via Google Home JBL Link Portable: No, this speaker requires setup via Google Home Harman Kardon Citation series: No, this speaker requires setup via Google Home Harman Kardon Allure: Yes, Bluetooth is available from factory settings. Every time it is powered on and off, the speaker will say "Now in setup mode, follow the instructions in the Harman Kardon Alexa App." Harman Kardon Allure Portable: Yes, Bluetooth will be available after initial setup in the Harman Kardon Alexa App. This means that you have to log in with your Amazon account at first, and if you do not want to use the Alexa assistant, log out of you Amazon account afterwards. Harman Kardon Astra: Yes, Bluetooth will be available after initial setup in the Harman Kardon Alexa App. This means that you have to log in with your Amazon account at first, and if you do not want to use the Alexa assistant, log out of you Amazon account afterwards.

    Category:

    Connectivity
  • Can Apple's Siri assistant be activated from the headphone remote?

    No, this is not possible. Siri is activated by pressing the play-button for some seconds. Since the play-button on the headphone doubles as on/off button, pressing and holding it will simply turn the headphone off.

  • Is it possible to update my JBL SB150 by myself?

    If any update exist, then it is only possible to get it updated, via our authorized service center. The USB port on the back, is meant for service use only. Contact support for more information.

  • UA Pivot Headphones: Fit and Sizing Information

    The UA Pivot headphones comes with 3 different ear tips and enhancers to ensure the best fit!

  • Can I add a subwoofer to EON 208P?

    Yes, please use the SUBWOOFER ¼” socket on the main panel to connect an additional subwoofer. This is an unfiltered output, so you will need an active (amplified) subwoofer with its own crossover network.

  • JBL DRG is too big to plug into OBD II port in my vehicle

    Please use an OBD II extension cable in this case. An extension cable is not included in the package but they are readily available for purchase on-line.

  • When changing the volume on my JBL LINK 10, 20, 300 or 500, the front LED indicator slowly lights up. Is this normal?

    Yes, when changing volume to higher or lower, the LED will illuminate to show that you are changing the volume.

  • UA React Headphones: Ambient Aware Technology Information

    AmbientAware Technology allows you to hear your surroundings without removing your UA React headphones. To activate AmbientAware mode, double press the Bionic Hearing button on the controller. You will hear a tone, and your music level will lower when AmbientAware Technology is engaged. To revert back to normal volume, simply double press the Bionic Hearing button again.

    Category:

    Product information
  • How to create a Bluetooth connection with your mobile device

    Bluetooth Pairing

    1. Press the BT button button on the Partybox to start the pairing process.
    2. Grab your mobile device.
    3. Go to settings --> Bluetooth --> Enable Bluetooth --> BT ON
    4. Find the Partybox speaker you want to establish a Bluetooth connection to.
             BT settings
    1. You now have a successful connection and can stream your favorite music.
      1. NOTE: It is only possible to have two devices connected at the same time and if you want to listen through the second Bluetooth device then stop the current one from playing and use the second device.
      2. To stop Bluetooth broadcasting then insert a USB device.
    BT con

      Category:

      Connectivity
    1. Standby Mode Information

      If the earbuds go into standby mode and turn off, you can still use them without putting them back into the charging case. 
      You can reactivate the headphones by pressing or touching the outside earbud itself.
      Please note: They will be automatically powered off after 30 minutes of being in standby mode if they disconnect from Bluetooth. To reconnect, you will need to put the earbuds back in the charging case and take them off again. 

      It is possible to change the standby mode time with your headphones. To do this, go into the My JBL Headphones app and choose the S
      tandby Time via Auto-off function. You can adjust the time to 15min, 1hr, etc., or you can choose “Never” if you want to keep the earbuds turn on at all times. Once you set the Auto-off, the earbuds will work according to the setting whether they connect to Bluetooth or disconnect.
       

      Category:

      Product information
    2. What does "HVS" mean? I can see it as an option for surround modes.

      HVS is short for Harman Virtual Surround. This signal processing system can simulate surround effect from a stereo source.

    3. Can I use the Game-Chat balance dial on my headset with all connections?

      The Game-Chat balance dial only works when your headset is powered on. Please note that it supports connection with a USB Type A to C cable and a wireless transmitter dongle, but doesn’t support connection through a 3.5mm cable or Bluetooth for mobile games.

    4. Can I use Noise-Cancelling on my JBL LIVE 650BTNC without music?

      Yes, no problem.
    5. Why you can't hear your teammates

      Make sure JBL Quantum 800 is selected for PC.
      Volume issue Q800 - Part14.png />

      If you are connected to the PC via USB, check that the default device is selected under Control Panel --> Sound --> Playback.
      Select JBL Quantum 800, right-click and "Set as default device".
        Volume-issue-Q800---Part2

      Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
      Check that your headset's GAME-CHAT balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumENGINE PC software.
        Volume issue Q800 - Part3.png 
      If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumENGINE software.
        Volume issue Q800 - Part4.png 
      Or you can turn it off by short pressing on the Smart Ambient button on the headset.
        Volume issue Q800 - Part5.png 

      Category:

      Troubleshooting
    6. How much is charged for shipment?

      You are not charged for shipments.

    7. Can Charge 3 be repaired or serviced?

      Yes Charge 3 is serviceable and repairable.

    8. Equalizer Feature

      We are pleased to announce that there will be a new firmware version - V0.1.6.0 and JBL Portable app - V5.2, available for the JBL Xtreme 3 in April. Apart from bugs fixes and performance improvements, the EQ setting feature has been enabled. The EQ setting feature can be accessed by connecting the Xtreme 3 to JBL Portable App (V5.2) and installing the latest firmware (OTA) to the Xtreme 3 (V0.1.6.0).

      We’ve always endeavored to provide the best sound quality to our users. We know that everyone has their own preferences for listening and sound, so we have decided to enable the EQ setting within an appropriate range. The feature may be added to other Portable speakers in the future.

      EQ1.png EQ2.png

      Category:

      Product information
    9. Can I check the software version on my Boost TV?

      Yes, press Volume - and Connect button at the same time for 5 seconds. A voice reads out a set of numbers, which is the current software version. Using the HID Software Tool, available in the Manuals & Downloads section, you can find out if an update exists, and if so, install the update.

    10. What type of battery is used in the remote control?

      The SB250 remote control uses one CR2025 Lithium Battery

    11. Do I need to link my Google account to my JBL LINK 10, 20, 300 or 500?

      JBL LINK speakers require a Google account to operate. Your search history on the JBL LINK speaker will appear in your Google account's search history. Also, if you give the JBL LINK speaker permission, it may access your data saved in other Google services, like Calendar and Gmail to answer questions you ask.

    12. The Control X is an outdoor speaker, can I place it where ever I want?

      The JBL Control X is built for outdoor and indoor purposes. If you are placing the JBL Control X outdoor, please be aware that it should not be exposed to directly to the elements (rain, snow, sunlight). We advise you to place the speaker under a roof so the connections on the back won't be exposed to outside sources. If you have placed it correctly under a roof, they can outlast all types of weather.

    13. You cant hear your teammates

      Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default communication device is selected under Control Panel > Sound > Playback. Select JBL Quantum 400 Chat, right-click, and select "Set as Default Commuication Device". Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly. Check the JBL Quantum 400 Chat device and make sure it is not muted or turned all the way down.

      Category:

      Troubleshooting
    14. Charging the Speaker When Wet

      You will need to dry the charging port completely before plugging in power for charging.
       
    15. How many Chromecast built-in devices, can I connect through the multi-room mode?

      The amount of Chromecast speakers you can stream music to depends on the bandwidth of your local wireless network. Theoretically, an unlimited amount of devices can be connected to stream the same song.

    16. How to reset Boombox

      In power ON mode press and hold the "Volume +" and "Play" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. Now the unit is reset to factory default.

    17. My JBL LINK 10,20,300 or 500 does not show up my Apple iOS device, how come?

      To install your JBL LINK speaker using Apple iOS... 1. Download the Google Home app. 2. Activate your Bluetooth connection, as it is required for Apple devices. 3. Follow the instructions in the Google Home app.

    18. Does the audio cable on the Everest 310/710 feature volume control?

      No the audio cable included with the Everest series headphones is a one button microphone that features pause/play, track control and gives you the ability to answer and hang up phone calls. You are able to control the volume when the headphones are connected through bluetooth.

    19. I can only hear out of the right ear when I take a phone call with the JBL Free. Is this normal?

      What you are experiencing is normal. The JBL Free will automatically switch to mono mode on the RIGHT ear when the call starts. After the call ends stereo music mode will automatically resume.

    20. How to perform a software upgrade

      You will see a notification in the recommendation option on your TV screen when there is an upgrade is available.

      The system will download the firmware and apply the update after your confirmation.

      You can also manually check for updates. Go to the settings menu and select “About” followed by “System Update.”
    21. How do I charge the T110BT headphones?

      The USB charging port will be located on the inline microphone located on the RIGHT side of the earphones.

    22. What are the key differences between the Bar 2.1 and 3.1?

      The JBL Bar 2.1 has a 6.5" subwoofer, whereas the Bar 3.1 has a 10" subwoofer. The Bar 3.1 has two additional HDMI inputs, support 4K, and has a dedicated tweeter and two woofers to function as the center channel. These added features makes the JBL Bar 3.1 more efficient at producing bass, connecting multiple sources, playing Ultra HD content, and listening to voice/vocals.

    23. When I try to pair the FLIP to my smartphone, the FLIP does not show on the device Bluetooth list, so pairing is impossible. What should I do?

      Please press the round POWER Button on the FLIP again for 3 seconds, until the light in the button flashes blue/red. This will deactivate any active BT connection in the FLIP, and it should now become visible in the list of BT components on your smartphone or tablet. Pairing is now possible.

    24. How to restore your speaker to factory default settings

      Sometimes a Bluetooth pairing can go wrong, or you want to delete all Bluetooth pairings from your device.
      To do this, you need to 'reset' the FLIP 5 or FLIP Essential, and here is how to do it:

      How to reset
      While the unit is ON, press Volume + and Phone (Play) button at the same time for 2-3 seconds until the unit turns off. 
      It has now been restored to factory default settings. 

      Category:

      Troubleshooting
    25. How will I know when Charge 3 needs to be recharged?

      The JBL Charge 3 has a battery level indicator, which consists of 5 LED's and display battery level.

    26. How to perform sound calibration?

      Prerequisites:
      − Make sure that your room is quiet;
      − Make sure that the soundbar and the two detachable rear speakers are fully in sight of each other, without obstacles in between.
      − Make sure that the left and right rear speakers are properly placed, the L speaker on the left and the R speaker on the right.

      The calibration is done in two steps: Listening zone & Speaker position

      Calibrate the listening zone

      1. Place the detachable rear speakers beside your seating position.


      2. On the remote control, press and hold HDMI until “1-CALIBRATION” is displayed on the soundbar.
      → Countdown starts from 5 to 1.
      → Calibration tone is heard. Audio calibration starts.
      → “CALIBRATING”: Calibration ongoing.
      → “1-DONE”: Calibration of the listening zone is completed successfully.

      Calibrate the speaker position

      1. Place the detachable rear speakers in your desired location.

      2. On the remote control, press and hold HDMI until “2-CALIBRATION” is displayed on the soundbar.
      → Countdown starts from 5 to 1.
      → Calibration tone is heard. Audio calibration starts.
      → “CALIBRATING”: Calibration ongoing.
      → “2-DONE”: Calibration of the speaker position is completed successfully.
      3. To select suitable surround sound level, press repeatedly to switch between high, low or middle (default).

      NOTES:
      − During calibration, all buttons on the remote control are disabled except for STANDBY and HDMI.
      − “SETUP FAILED” is displayed if calibration failed.

      Category:

      Getting started
    27. How do I reset this unit back to factory settings?

      1. Turn the unit ON.
      2. Press and hold the VOLUME + and PLAY/PAUSE buttons at the same time for more than 5 seconds.
      3. Unit is now reset.
    28. How long does the battery last?

      The battery has 10 hours of playtime, but of course depending on usage (Bluetooth on, volume level, etc.)

    29. The app does not open if the headphone is not ON. Is this correct?

      Yes, the app only works when the headphone is powered ON and paired to a source device that has the app available.

    30. The Bluetooth pairing acknowledgment signal is very loud. Is it possible to reduce the volume of this signal, or will there be a software upgrade that changes the volume?

      It is true that some Bluetooth products have a very loud BT acknowledgment tones. We are sorry, but the level of such tones cannot be changed, and no software solutions will appear.

    31. Does the Inspire 500 feature volume control?

      Yes, the Inspire 500 features a 3 button mic that features, pause/play, track and volume control.

    32. When reaching max volume on the source, I do not hear the max volume audio prompt on the JBL Control X Wireless

      In Bluetooth, there may be a small difference between the telephone (source) and the JBL Control X wireless unit. This means that they are not using the same scale. In any case, the difference will remain within one audio step on the phone or speaker.

    33. How to play music through using a USB stick

      USB Stick

      1. Get an empty USB str stick with speed of 2.0.
      2. Make sure it is formatted with FAT16 or FAT32.
      3. Your Music files can only be: MP3 (32-320kbit/s), WMA(32-320kbit/s) and wAV(44.1K/48K/192K).
      4. The Partybox supports up to 8 subfolders.
      5. It will be played in alphabetic sequence with main folders first then subfolders.
      6. To skip songs forward, double press the Play/Pause button. To skip back, triple press the Play/Pause button.

      Category:

      Product information
    34. When I switch off my iPad, a loud click noise is heard from the Go+Play Wireless, and afterwards there is a lot of hiss. How come?

      This is caused by the volume synchronizaton system in the iPad. When you switch off the iPad with click sounds activated, it sends the click sound to the Go+Play, also ordering the Go+Play to increase volume to maximum. The hiss is a result of the Go+Play Wireless being at full volume. As soon as you re-start your music playing from the iPad, volume is back to normal music use. If you do not switch the iPad on again, the Go+Play goes into standby after a few minutes, and the hiss disappears. You can prevent this problem by de-activating the click/alarm sounds on the iPad.

    35. BAR 5.1: Software Update Release Notes

      BAR 5.1
      Software Update Release Notes
      ------------------------------------------------------------------------
      Version:  V17.07
      Release Date:  February 26, 2021
      Release Media:  USB
      Filename:  Unify.BIN
      • Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
      • Improved LED Display Messages
      ------------------------------------------------------------------------

      Instructions for software upgrade
       
      1. Download the latest software version from JBL.com and bin file: Unify.BIN
      2. Prepare one empty USB Stick and create a new folder (named “UPG”) in the root directory, then copy the bin file to the new UPG folder.
      3. Please mount the two detachable speakers onto the main Soundbar and subwoofer upgrade port to AUX input, then power on the Soundbar.
      4. Please insert the USB Stick into the Soundbar USB port on its rear panel and long-press: [POWER] and [VOL- ] on the Soundbar for 10 seconds to start the software upgrade. Wait for the software upgrade to complete. The Soundbar will go back to standby mode.
      5. To Check Software version: 
      • Press and hold the DIM DISPLAY button on the remote control for 5 seconds in any source, followed by the short press of the SOUND MODE and then the short press of the NIGHT MODE button.
      • To check the subwoofer software version, please connect the subwoofer to Soundbar via a 3.5mm AUX-in cable and follow the above procedure

      Category:

      Product information
    36. Does the size of my head or height impact the performance of JBL QuantumSURROUND?

      How does the brain tell where a sound is coming from? The slight difference in the arrival time of a sound between two ears helps you understand the angle of the sound source from the head. Everyone hears a little differently based on their individual anatomy. This is why it’s important for the QuantumENGINE to know your height and head size—it adjusts to provide the most precise experience possible.

    37. Can the JBL Endurance SPRINT, JUMP and DIVE be used to swim?

      Because bluetooth cannot travel through water, the only Endurance model that is used for swimming is the Endurance DIVE model. The Endurance DIVE model features an MP3 player which allows you to listen to music under water without using bluetooth. Furthermore, only DIVE features a function lock, which prevents water from activating functions inadvertently. SPRINT and JUMP do not have this lock function, and will not work under water.

    38. Track Control Information

      To skip tracks forward, double click the PAUSE/PLAY to advance to the next track. Please note: You can only skip tracks forward. This speaker does not have the capability to skip to the previous track.

    39. Can I submerge the speaker into water or any liquid?

      You should not submerge the speaker into any water or liquid.

    40. I cannot activate Google Assistant when touching the dedicated button, why?

      It sounds like you are living in a country where Google Assistant has not yet been officially released. When Google releases the Google Assistant to more countries, the Everest GA headphones will open up for this feature. It may require a software update for this to happen. For now, you can use them as normal Bluetooth headphones and wait for the release to use the Google Assistant feature.

    41. Can I connect my Soundgear with analog jack cable, or other cables?

      No, Soundgear is wireless Bluetooth only, and needs to be charged to play music. But the BTA 20 transmitter must of course be connected with a cable to the signal source.

    42. How do I reset the Charge 4?

      In order to reset the Charge 4, with the unit on, press “Volume+” and “Bluetooth” at the same time for 3-4 seconds until you hear the audible chime.
    43. Smart Audio & Video mode feature

      By optimizing Bluetooth settings via the app, you can get optimized audio in different scenarios like either listening to music or watching videos.
      Select between “Normal” to optimize and stabilize the connection even in the busiest areas, “Music mode” to enjoy the best sound quality for music, and “Video mode” to get the best lip-syncing when watching or gaming.


        Smart audio mode - JBL app.jpg

      Category:

      Product information
    44. What do the LED colors mean?

      Here is a list of what the LED lights mean. Light OFF: Power OFF, no charger connected, OR charger connected, fully charged. RED light ON: Power OFF, charger connected and charging. BLUE light flashing: Power ON, no Bluetooth connected. Constant BLUE light: Power ON, connected to Bluetooth device. RED/BLUE light flashing: Power ON, in pairing mode. RED light flashing: Power ON, low battery.

    45. After i switch from Bluetooth to Optical and back again, the Bluetooth connection stopped?

      The Bluetooth connection will not keep playing once you have switched the source. Simply press play again on your Bluetooth device to start streaming once again.

    46. Enabling or disabling Demo mode.

      Demo mode

      1. Press the Play and Boost button at the same time for 5 seconds.
      2. Depending on what state your JBL Partybox is in, either you enter Demo mode or disabling it.
        1. NOTE: In Demo mode, you cannot use the JBL Partybox as most features and buttons are not working.
      Demo mode

      Category:

      Product information
    47. How do you remove the batteries inside the earcup?

      The Synchros Chrome is actually the Synchros S500 in chrome-plated version. On the right ear cup, you will find two ridges. These are there to make it possible to remove the disc that covers the batteries. You just position your fingernails against the ridges, to turn the disc counter-clockwise, against a small notch resistance. The Chrome is not painted, but plated. This means that the material is now thicker, and the lid can be rather difficult to remove, because the locking notches are squeezed into position. There is no other way than to put pressure on the ridges, press downward and in a counter-clockwise direction at the same time, and press until the notches, or claws, finally let go, and the lid rotates into open position, when it will fall off. If the lid does not budge, it may be necessary to use some kind of tool, but that can damage the chrome surface. In extreme cases, it may have to go to service.
    48. How do you power on and pair the Reflect Contour?

      Make sure that the device you want to connect to is on and in pairing mode. Press and hold the center button on the inline microphone for 3-5 seconds. (We recommend putting one ear tip inside your ear to hear the audio prompt) You should here "powering on.....pairing" as it searches for your device. The Reflect Contour headphone should appear on your discoverable devices and should connect within 2-3 seconds. If you wish to pair to a different device, make sure the last device it was connected to has the bluetooth turned off. Make sure the headphones are off and press and hold the center button between 3-5 seconds or until the audio prompt states that it is "looking for device" You should be able to pair with a different device within 2-3 seconds.

    49. How many ear tip sizes come with the Live 100?

      The JBL Live 100 comes with 3 different ear tip sizes (S, M, L)

    50. No sound when playing or listening to music

      Make sure the on headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down.
       

      Category:

      Product information
    51. I'm trying to connect my product to my home network or router, but it is not working. How can I fix this?

      1. Disconnect/unplug the product from the network cable. If dealing with a smartphone, forget the wi-fi on the phone. 2. Shut the router completely OFF. (do not reboot, you must turn it completely off) 3. Boot the router up and let it complete it's connection with everything, usually a few minutes. 4. Shut the router completely OFF, again. This is REALLY important. Before turning it off a second time, the router still has the product in it and is looking to connect to it. Shutting it off a second time allows the router to go through a complete power cycle without ever seeing the product, so it will remove it from its system. 5. Boot the router up, again, and let it complete it's connection with everything. 6. Now plug-in/turn on the product. The router should find the product and all should work. 7. If dealing with a smartphone, search for the wi-fi and reconnect to it. All should work after this.

    52. My yurbuds do not stay in my ear – am I doing something wrong?

      The best way to understand the magic of the TwistLock is to see it in action. Please visit YouTube for various yurbuds instruction videos.

    53. How many Bluetooth devices can I pair to SB 250 at one time?

      You can have several source paired, but only one active at the same time.

    54. How do I answer calls on the JBL Soundgear?

      To answer and hang up calls, press the pause/play button located on the left arm of the Soundgear.

    55. Is Volume Control Supported?

      This headphone does not feature volume control. You must manually control volume from your device.

    56. How do you charge the Everest 110?

      To charge the Everest 110, slide the rubber window from the top down to expose the USB charging port that is located on the back of the inline microphone. Please use the JBL charging cable that was included in the packaging to charge these headphones.

    57. How do you take a phone call with the JBL Free?

      Press and hold the RIGHT center button for 1-2 seconds.

    58. What is the name of the app?

      The name is "My JBL Headphone".

    59. What are the dimensions of JBL Authentics L8 and L16?

      Authentics L8 Dimensions: Height: 165mm (with feet) Width: 590mm (with grille) / 560mm (without grille) Depth: 245mm (with grille) / 230mm (without grille) Authentics L16 Dimensions: Height: 199mm Width: 696mm (with grille) / 686mm (without grille) Depth: 260mm (with grille) / 250mm (without grille)

    60. What's in the box? 

      Your JBL Quantum 200 includes the headset, a PC audio splitter, QSG l Warranty Card l Warning Card, and a microphone windshield.

      Category:

      Product information
    61. Purchase parts for Quantum headphones

      Replacement parts are available from authorized dealers and Service Centers. Please contact our JBL customer service department for more information and contact details.

      Category:

      Product information
    62. I have a FLIP3, would it be possible to connect that to my Xtreme?

      Yes, if you are using our new feature JBL Conncet. It will allow up to two products that have this feature, to be connected together. Connect to one of your speakers via Bluetooth or AUX source, press the JBL Connect button on the speakers. A sound will come when they are connected. You are now able to see them connected in the JBL Connect app.

    63. What is the voltage and power consumption

      Voltage is 100 - 240 Volt AC. Maximum power consumption is 120 Watts.

    64. What are the dimensions of T220TWS?

      The T220TWS ear pod dimensions are: 21 x 17.5 x 42 mm. The 17.5 mm is the diameter of the speaker pod, which is slightly oval. This includes the audio aperture, which will go partly into the ear canal. The height of the speaker pod is 16 mm. The charging case is 55 x 51 x 30 mm.

      Category:

      Product information
    65. Can I get wallmounts for Control Xstream

      Please note that although the Control Xstream does have a threaded insert for brackets, JBL offers no brackets. Custom made wallmounts should be used.

    66. What are the Bluetooth specification for JBL Boost TV?

      The Bluetooth specification is: Bluetooth version 3.0, A2DP v1.3, SBC Codec, and AAC Codec. JBL Boost TV does not support APT-X Codec.

    67. Supported Platforms

      The JBL Quantum 400 headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.
      You can use the USB connection with PC, PS4, Nintendo Switch, and Mac.

      Category:

      Product information
    68. How can I reset my JBL Tuner to factory default settings?

      To reset your JBL Tuner simply Long press Volume+ and Bluetooth button for 5-7 seconds. Your Tuner is now successfully reset and you can Bluetooth pair with it again.

    69. Is it possible to wall-mount my SB150?

      Yes, a wall-mount is included in the box. Please look at our QSG to see how you can install it on the wall.

    70. How to reset Pulse 3

      Power on the JBL Pulse 3 For 5 seconds, press and hold the "Volume +" and "Play" buttons The JBL Pulse 3 will power off, and is now reset

    71. How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Pulse 3?

      1) Download and run the latest JBL Connect app on your phone 2) The JBL Connect app will begin discovering your JBL Pulse 3 (please make sure your speaker is connected via Bluetooth first) 3) Use the toggle switch in the JBL Connect App to change the phone button to now have the voice assistant function 4) Simply press the “Play” button on your JBL Pulse 3 (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. 5) Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021

    72. Can I share TV sound through JBL Connect using SB450?

      You can only share the sound via JBL Connect through Bluetooth connected devices. TV sound is not permitted as it would cause lip-sync issues.

    73. Are additional sized enhancers available?

      These headphones come with 5 sizes of fit enhancers (4, 5, 6, 7 & 8) and 3 sizes of ear tips (small, medium & large). The fit enhancers sit in the bowl of your ear and are essential for a secure fit, while the ear tips are inserted in the inside of the ear canal and provide sound occlusion. The size 7 fit adapter and large ear tip comes pre-installed on the headphone. There are no additional sizes available through customer service.

    74. Is there a firmware update for the Authentics L8 / L16 as shown in JBL Music App v.3.0?

      With the release of v.3.0 of the JBL Music app, owners of the JBL Authentics L8 and L16 are now greeted with a message that an update is available. If you own one of these speaker systems, and you know that it already supports Spotify Connect, the update firmware is already installed, and you can ignore this message. If your speaker system does not already support Spotify Connect, the update is available for you, but you cannot perform it yourself, it must go to a service center to be updated. Please contact Harman Helpdesk or the distributor in your country for advice regarding servicing.

    75. How to find the software version

      Finding the software version

      1. Press and hold the Volume- and Boost button down at the same time for 5 seconds.
      2. A voice will start prompting numbers which indicates the current software version.
      Software version

      Category:

      Product information
    76. My JBL Headphone App Support

      This headphone is not supported by the My JBL Headphone app.

      Category:

      Product information
    77. Does my Speaker have Speakerphone/Voice Assistant Functionality?

      This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.

      Category:

      Product information
    78. UA Flash: AptX Support Information

      The UA Flash does not support AptX or AAC audio codecs

    79. I have a delay of sound with video material. Why is that?

      During the design phase, it was decided to optimize BT reception, which is achieved by buffering digital signal streams. Since this takes a little bit of time, a slight delay will be the result. We have now optimized the software, so the lip-sync problem is no longer an issue. Video materials can now be watched with proper audio timing. Please check the product support page "downloads" tab for your headphone to check for the update files. If you experience delay, even after performing the update, please be aware that delays can occur for several reasons. For instance, the Bluetooth transmitter in a TV set can introduce delay. Also, some TV sets can cause timing changes if certain image processes are used. Try to disengage image processing, and check if lip-sync adjustment is available in your TV. With YouTube or other streaming services: In cases of lip-sync issues, it may also be a good idea to carry out a refresh of the source website. Always try more than one streaming source to determine if the delay comes from the streaming service or from you connection.

    80. Why are my headphones shown as “speakers” on Windows?

      The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.

    81. How do I wall mount my Control X speakers?

      Like previous versions of our Control series, we had wall-mount brackets included in the box, and we also added it in this new Control series. The wall-mount is a lot stronger than previous models.

    82. Does the T205 have volume control?

      No. Because it features a one button universal microphone, it does not give you the ability to control the volume.

    83. Can I do something to have my Horizon wake me up with lower volume than the built-in alarms?

      Since the internal wake-up signals and FM radio do not permit adjustment of the wake-up signal volume, it may be desirable to use an alternative signal source. Connect a smartphone with Bluetooth, and set the Horizon to use the Bluetooth input for wake-up sound. If you reduce the output volume on your smartphone to a suitable level, you will experience a much lower signal volume when Horizon activates the smartphone through Bluetooth when the wake-up time has been reached. With a smartphone, both music from the phone's internal memory, its FM radio, web radio or streamed music may be used. If you want to wake up to a certain song, select the desired tune on the phone, and when it receives the Play command from Horizon, it will begin the right tune.

    84. Does JBL SoundShift work on any/all sources?

      Yes. When SoundShift is active, and your Bluetooth device is connected to your soundbar, you can easily listen to Bluetooth streaming and switch back to the previously selected source just by tapping the pause/play button on your Bluetooth device. When SoundShift is off, your Bluetooth paired device can not interrupt your current source.

    85. Does the soundbar upscale my video to 4K resolution?

      The soundbar passes through content from a 4K video source but does not upscale video to 4K.

    86. Is it possible to replace the ear pads of the OR 300?

      Yes, they are quite easy to remove, and with a little care, new ear pads can be fitted in one or two minutes. You can do this yourself.

    87. Can you take calls from the Live 200BT?

      Yes. To take a call from the Live 200BT press the center button located on the RIGHT neckband for 1-2 seconds. To hang up, simply press the center button again.

    88. How do I power on and pair the Everest 310/710 headphones?

      Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.

    89. How do I uninstall JBL QuantumENGINE software?

      You can go to the Control Panel> Programs and features to uninstall JBL QuantumENGINE.

    90. Where do I go with my warranty claim?

      If you have purchased your product in a store, please visit the store with your product and a ( copy of ) your receipt. If you have ordered your product directly from our webshop, please contact our customer service department for instructions.

    91. When I am trying to program my Cinema SB100, 200 or 400 to learn the volume up, down and the mute codes from my TV remote controller, I can only get mute, or perhaps mute and a volume code, to work correctly. What is wrong?

      This problem is usually caused by pressing down too hard on the soundbar's VOL + or VOL - Buttons. Only press just enough for one click to be felt. If a second click is felt in the button, you are pressing too hard, and you are actually activating the MUTE function for learning, not VOL up or down. You may have to repeatedly let go of the VOL button on the soundbar, followed by pressing it again and then pressing the VOL button on the TV remote before the surround light on the soundbar lights up white and goes back to amber flashing, as a sign that this function has been learned. This is no problem, though. Just keep trying until the three commands have been learned. The soundbar only exits learning mode when you press and hold the surround button as the final step.

    92. How to Turn off your TWS Headphones

      1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).

      Category:

      Troubleshooting
    93. Does the Reflect Fit feature volume control?

      Yes, the volume control buttons are located on the LEFT arm of the neckband.

    94. My Go+Play Wireless uses up all battery power within about two weeks. Can it be switched off completely, resulting in no power drain?

      The Go+Play Wireless must be in Standby to be able to switch On when receiving a signal. This function uses a small amount of power, and cannot be switched off. Remove batteries when not in use for more than 2 weeks to prevent power draining.

    95. No sound in my Quantum headphones

      Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.
    96. TWS Mode Capabilities and Restrictions

      You can connect two of the same model (e.g. 2 x Partybox 310, or 2 x Partybox 100) Partybox speakers together in TWS Mode by pressing and holding the Bluetooth button on both speakers simultaneously for 5 seconds. However, it is only possible to pair one of each model of Partybox together using a wired connection (e.g. 1 x Partybox 310 and 1 x Partybox 100). If you connect an instrument or microphone to one PartyBox speaker while using TWS, the instrument or microphone connected to one speaker will be reproduced by this speaker alone. You will not hear the instrument or microphone in both speakers. If it is necessary to have instruments reproduced by two or more PartyBox speakers, it is possible to use an RCA cable – connected from the RCA outputs on the speaker that the instrument or microphone is connected to, wired to the RCA input of the secondary speaker. Alternatively a small mixing console can be used - connecting audio sources to this mixer and sending the mixed audio signal to the speakers with a wired connection.

      Category:

      Connectivity
    97. Map My Fitness

      This headphone comes with a 1 year subscription to Map My Run. There will be a 15 Character Access Code that is printed on the insert card or you can visit www.mapmyrun.com/promo/UA. If you are not a MMR Member, you will need to register on the website before you can redeem your Access Code. If you are already a MMR Member with an Annual Premium Membership you can visit the link and use your code to renew for 1-Year when your membership is up for renewal. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a MMR Member with a monthly Premium Membership you can cancel your monthly premium and then visit link to enter the 1-Year Access Code.

      Category:

      Product information
    98. Does the J88a feature volume control?

      No. The J88a features a one button microphone that does not have volume control. The one button microphone allows you to pause/play, skip tracks and answer/hang up calls.

    99. The P and S speaker won't be associated successfully when pressing the association button twice on the primary speaker.

      Make sure to press the association button once. If by mistake you pressed it more than once, there is a good chance that association does not take place. Wait until the association process is completed, which takes about 2 minutes, and repeat the process.

    100. Inspire 700 Headphones: Pairing Information

      To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.

    101. How do I redeem my 1-Year Premium Membership to MapMyFitness?

      Instructions are located on the back of the “Find Your Fit” insert in the product box. There will be a 15 Character Access Code printed on the insert card, or you can visit www.mapmyfitness.com/promo/UAWireless. If you are not a MMF Member you will need to register on the website before you can redeem your Access Code. If you are already a MMF Member with an Annual Premium Membership you can visit the link and use your code to renew for 1-Year when your membership is up for renewal. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a MMF Member with a monthly Premium Membership you can cancel your monthly premium and then visit the link to enter the 1-Year Access Code.

    102. When I try to pair my Inspire 700 to my device, the Inspire 500 is displayed on my discoverable devices. Is this normal?

      What you are experiencing is normal. The Inspire 700 is actually the Inspire 500 headphone but with the added bonus of a charging case.

    103. How do I reset my JBL Everest 310, 710 and 750 Elite headphones?

      With the headphones switched ON, press VOLUME + and VOLUME - , and hold them for 5 seconds. Your headphones are now reset to factory settings. This is true for Everest 310, 710, Elite 750, 310GA and 710GA.

    104. If I have two or more Heart Rate devices connected to UA Record, how can I select my headphones to be used for my workout?

      When starting a workout in UA Record, the workout setup screen will display the heart rate monitor that is currently connected to your phone. Make sure your UA Sport Wireless Heart Rate are turned on and the logo is displaying in the heart rate monitor section.

    105. How do I power on and off UA Sport wireless headphones?

      Press and hold the center button on the inline microphone located below the right earpiece. It helps to have one of the ear inserts in your ear to listen to the audible voice prompts. If this is your first time using the headphones, the headphones will automatically go into search mode. You will hear the audible voice stating, “power on” followed by “looking for device”. To power off, press and hold the center button on the inline microphone until you hear the audible voice stating, “power off.” The flashing LED light should change to a solid red light before completely turning off.

    106. Programming the Smart button to Ambient Aware; Why does it only have the following settings: Off, Low, High, Off. No Medium?

      This was done to strike a balance between functionality and ease of use. More than three button pushes on the Smart Button could be annoying to the user, so three settings were chosen: Off, Low (optimized for office settings) and High (optimized for outdoor settings).

    107. I want to reset my Cinema Base device, is it possible to do that?

      Yes, that is possible. 1: Turn on your Cinema Base. 2: Press surround and volume - button simultaneously for 5 seconds. 3: When the source button on the Cinema Base lights amber for 1 second and goes off after. 4: Your Cinema Base is now reset.

    108. My LINK 10 or LINK 20 was lost. Can another person steal my information?

      No, since the speaker does not store any information locally. To remove all settings from your stolen device, simply unlink the speaker from your account, and the next time the speaker goes online it will not connect to your account. However, if you have used the command ""Remember this"" feature, please beware of sensitive information, as the speaker will inform you of whatever you have asked it to remember. But after unlinking the speaker, it will forget.

    109. How many ear tips comes with the E15 headphones?

      The E15 headphones come with three sizes of ear tips: S, M, L which accommodate most ear sizes.

    110. Does the E15 headphone feature volume control?

      Unfortunately, the E15 features the one button microphone that does not feature volume control. You have track control, pause/play and phone capabilities.

    111. What does the LED show when charging is complete?

      There is a constant red light in the LED while charging takes place. When charging is complete, the diode goes dark.

    112. How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Flip 3

      1. Download and run the latest JBL Connect app on your phone 2. The JBL Connect app will begin discovering your JBL Flip 3 (please make sure your speaker is connected via Bluetooth first) 3. Click on the software update and plug your speaker into a power source during the update 4. Once the upgrade is successful, use the toggle switch to change the phone button to now have the voice assistant function 5. Simply press the phone button on your JBL Flip 3 (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

    113. Is the Xtreme 2 waterproof?

      Yes, the Xtreme 2 features an IPX 7 rating. IPX7 is defined as the speaker can be immersed in water up to 1 meter for up to 30 minutes.

    114. Headphone Material Information

      These headphones consist of plastics, synthetic leathers and foams. All JBL Jr products were put through extensive tests and are compliant with Standard Consumer Safety Specification for Toy Safety.

      Category:

      Product information
    115. I want to do a stereo setup. Can I use any Connect-equipped speaker for this?

      Only identical Connect-equipped speakers can be used a true stereo pairs. Speakers that are not identical will play double mono.

    116. How does the LED light on the neckband of the UA Sport Wireless Flex work?

      Press the microphone button (located on the LEFT arm) to turn on the first RunSafe mode. The first mode blinks continually. When you press the microphone again, the second mode is initiated which features 2 blinks on followed by 2 seconds without. Pressing the microphone again is the third mode which is 3 blinks on followed by 3 seconds without.

    117. When Alarm goes on, the phone it is not playing on the JBL Control X

      Alarm sound function in Bluetooth connectivity is not supported in iOS devices, however it is supported in Android devices.

    118. Can I use the Arena Sub 100P in multiple regions?

      Yes, the Arena Sub 100P can be used in multiple regions. The subwoofer’s power requirement ranges from 100 volts – 240 volts, 50/60 hertz. As long as you have an adapter to properly plug the speaker into various wall outlets, the Arena Sub 100P will work anywhere in the world.

    119. Does the Inspire 200 have a microphone?

      The Inspire 200 does not feature a microphone.

    120. Can I use the Soundgear with its BTA 20 Bluetooth transmitter with all kinds of sources?

      Yes, all sources that output analog stereo line-level signals or stereo audio optical digital signals may be used, cable-connected to the BTA 20 transmitter. Digital signals must be in PCM format. So if you have a CD player or an FM radio, you can connect the BTA 20 to it, and transmit to your Soundgear (or to other Bluetooth headphones that support the format). Please note that record players need an additional preamplifier to work this way. Of course a TV set can be connected as well, either via optical digital PCM output, via line outputs or via headphone output.

    121. Are CEC commands supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?

      The JBL Bar series soundbars supports three CEC commands: - System Standby - One Touch Play - Audio Return Channel.

    122. What are the differences between Partyboost and Connect+

      Our newest products, such has JBL Pulse 4 and JBL Flip 5, feature a new technology called Partyboost .

      Partyboost technology
      • Improved Bluetooth connection between speakers.
      • A more powerful Bluetooth transmitter means that the speakers can be farther apart.
      • Partyboost can only connect to other Partyboost speakers.
      All newer Portable products from JBL will have Partyboost integrated.
      Unfortunately, this feature is not backwards compatible with  previous models that have JBL Connect or Connect+.
       

      Category:

      Product information
    123. How do I know if the Heart Rate sensor is in the correct position?

      You will hear an audio prompt to readjust the position of the left ear piece stating “heart rate not detected, adjust ear bud position”. The sensor is also in the correct position when the green LED light is not visible from the outside of your ear.

    124. I want to do a stereo setup. Can I use any Connect-equipped speaker for this?

      Only identical Connect-equipped speakers can be used a true stereo pairs. Speakers that are not identical will play double mono.

    125. Is the JBL DUET Mini a good headphone that I can work out with?

      Because the JBL DUET does not feature an IPX rating against sweat and water, we do not recommend that you perform rigorous athletic activity while using these headphones. If you are interested in sweat and water proof headphones, please visit our JBL SPORT headphone page on our website.

    126. What Bluetooth version is supported by JBL Cinema Base?

      Cinema Base supports Bluetooth version 3.0. AAC and APT-X are not supported.

    127. How to update the headset

      You can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
      To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.

      Category:

      Product information
    128. Club Series Button Information

      The right ear cup features volume and (longer press) skip back/forward button, Aux input and USB charging port. On the left side ear cup the CLUB headphones feature the standby button, Bluetooth button and the Smart Ambient button (for Ambient Aware and TalkThru) or, with a longer, the ANC button. JBL has also placed an aux port on the left ear.
       

      Category:

      Product information
    129. Which Audio codecs is supported?

      Our LINK BAR supports the following:
      MP3, AAC-LC, HE+ACC, FLAC, Vorbis, Wav, CELT/opus via Wi-Fi streaming, and with Bluetooth SBC and AAC.
    130. Should I use the analog AUX connection or Optical to connect to Boost TV?

      An optical connection will assure better audio performance and will accept Dolby Digital audio from an HDTV. However, there are times when TV apps may not transmit audio through the digital optical output on the TV. In cases such as these, it would be necessary to use the analog AUX connection.

    131. What happens if you have multiple JBL LINK speakers, will all react to "Hey Google" or "OK Google"?

      All speakers are set to react when you use the keywords to interact with Google. To eliminate multiple speakers talking at the same time, using the "Microphone Mute" button will stop the speaker from reacting to the keywords.

    132. Learn how to troubleshoot your Google Assistant device when it won’t play the song, playlist or artist you’re asking for.

    133. What is a "Recertified" product?

      Recertified products come from merchandise returns. They are thorougly checked to meet the high standards of JBL. Moreover, a recertified product contains the same features and functionalities as a new model, and we give the same warranty, 2 years. You may see minor cosmetic imperfections, but you can be assured that our product performs perfectly.

    134. How do I redeem my 1-year membership to MapMyRun?

      Instructions are located on a MapMyRun insert in the product box. There will be a 15 Character Access Code printed on the insert card, or you can visit www.mapmyrun.com/promo/UA. If you are not a MapMyRun Member you will need to register on the website before you can redeem your Access Code. If you are already a member with an Annual Premium Membership you cannot combine memberships. You will need to visit the link and use your code to renew for 1-Year when your current membership has expired. Refer to the expiration date on your Access Code to ensure that it does not expire. If you are a member with a monthly Premium Membership you can cancel your monthly premium and then visit the link to enter the 1-Year Access Code. If you experience any issues with the code or have additional questions, please reach out to the customer service team mvpbilling@underarmour.com

    135. What are the benefits of the SB 150's EQ settings?

      The three EQ setting (Movie, Music, News) adjusts the sound setting of the SB 150. This feature provides a superior audio experience customized to the content being played.

    136. How do I reset my Everest or Everest Elite headphone to pair with another Bluetooth source?

      With the headphone in OFF state, press and hold the ON/OFF button for about 7 seconds for the Everest, 16 seconds for the Everest ELITE models. (ELITE changes to 7 seconds as well from software 0.5.6). Bluetooth memory is now erased, and new pairings can be made. An ELITE headphone permits pairing with one source device at a time. If you do not want to do a complete reset as described above, you can use the following method. Without reset, ELITE will try to re-pair with the last source when switched ON. If the last source is not detected, maybe because you want to use another source device, switch the ELITE off and on again, and make sure that the last source device you used is no longer switched ON. This way the ELITE will not be able to "see" the old source, and it will search for a new one. Now the ELITE will again search for the last paired source, and since it cannot find it after some seconds, it will switch back to be open for pairing with a new source. The LED will blink red/blue as an indication of this. The Everest BT models permit pairing with two source devices simultaneously. If you have used both source pairings, and want to pair to a third source, please perform the reset as described above (hold the ON/OFF button for about 7 seconds with the Everest OFF). Now you can again pair two source devices.

    137. There are two small holes on top of my JBL LINK 10, 20, 300 or 500 speaker. What are these?

      These holes are the microphones for the JBL Link

    138. Bass Boost Information

      A dedicated bass boost button located on the RIGHT ear cup on the CLUB 950NC & 700BT increases low-end frequencies of 5-6 dB adding a kick to your favorite tracks.

      Category:

      Product information
    139. Can I connect to multiple devices at the same time on the Inspire/Focus 500 headphones?

      Yes, these headphones can be connected and paired to two devices at the same time.

    140. Can I play Podcast via the Spotify app to my Playlist 150 speaker?

      No, it's a limitation inside Spotify's own app which does not allow to play PodCast.

    141. Can I connect to multiple devices on the E45BT/E55BT?

      Yes. The E45/E55BT headphones have the ability to pair and connect to two devices at the same time.

    142. UA Flash: Call Information

      To take a phone call, press the center button of the RIGHT ear for 1 second. To hang up a call, press and hold the center button on the RIGHT ear for 1 second. To ignore a call, press and hold center button for 3 seconds until music resumes.

    143. What are the dimensions of the wall bracket screw (threaded holding ball) for the JBL Control One speakers, also used for the bottom bracket screw on Harman Kardon HKTS 11 satellite?

      Wall mount screw for JBL is identical to wall mount bottom holding screw for HKTS 11 satellite. Dimensions: M6-1.25P or 1/4"-20.

    144. How to set up your microphone

      Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.

      Check that the PC is using the correct recording device.

      1. Go to Control Panel

      2. Select  Sound 

      3 Select  Recording

      4. Make sure to select the proper recording device.
      1. Right-click on it Quantum headset.
      2. Now select "Set Default Device" or "Select Default Communication Device"
      5. Check the microphone levels by right-click on your Quantum headset.

      6. Go to Properties

      7. Chose Levels and adjust accordingly

      Category:

      Troubleshooting
    145. What is the distance between wall-mounts on JBL BAR soundbars

      The distance between wall-mounts centers are: JBL BAR Studio: 45 cm. JBL BAR 2.1: 70 cm. JBL BAR 3.1: 70 cm. JBL BAR 5.1: 61 cm JBL BAR 5.1 Surround: 71.85 cm JBL BAR 9.1: 55,5 cm

    146. Why can I not use Amazon Alexa in my country?

      -       Alexa is not available in all languages and countries. For countries without Amazon Alexa, you can double tap to activate the native voice assistant on your mobile device.

      Category:

      Recommendations
    147. Which Connections are Possible

      Connecting a USB stick

      1. You can enjoy music from your USB Stick directly into the Partybox device.
      2. Insert the USB stick Stick into theUSB portport, located on the back of your Partybox.
      3. The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
      4. It will start automatically playing the content on your USB stick.
      USB co

      AUX Connection

      1. You can connect any devices through the analog connection AUX
      2. Use an analog cable (Not included in the box) and connect your device.
      3. Press play on your external device and enjoy the music!
      analog

      RCA Connection (*Partybox 200/300/1000 Only)

      1. The Partybox features both Input and Output RCA connection.
      2. Connect your RCA cable (not included) to either one of the ports.
      3. You can use it with your DVD/BlueRay player or AVR system.
      User-added image

      Guitar and Microphone

      1. Connect your microphoneto the dedicated MIC iocn port or connect your electric Guitar  to the Guitar icon
      2. You can mix sound or make your own karaoke party with your Partybox.
      3. Sing or play through your devices.
        1. To adjust the volume of the audio source, press volume+ or volume- buttons.
        2. To adjust the volume of the microphone or guitar, rotate the Mic knob or guitar knob
      mic and
       

      Charging external devices

      1. Whenever your mobile device needs some extra power, the Partybox can help you!
      2. Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your Phone charging device.
      3. Simply connect your device to the usb portaport and start charging.
        1. NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
        2. The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
      Charging devices

      There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the party

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      Product information
    148. Is it possible to remove the handle from Boombox?

      No, the handle is fixed.

    149. What do the leds indicate on my JBL Boombox?

      Power button, no light: Product is OFF. Power button, constant light: Product is ON. Power button: constant white, when no Bluetooth device connected. Power button, flashing blue in Bluetooth pairing mode. Power button, constant blue light: Bluetooth connected. Battery indicator LEDs: Five LEDs show battery level. When charging, the blinking LED shows how far charging has progressed. When fully charged, the LED lights will turn off. JBL Connect button flashes white in connection mode. When connected: constant light.

    150. How to reset: AUTHENTICS L8 and L16

      Restore to factory settings:
      In power ON mode, press and hold the Power Button for at least 10 seconds, until the volume and input selector lights begin to flash.
      Reset to factory default includes Source, Volume settings, EQ settings, AirPlay name and Wi-Fi settings.

    151. Will my soundbar enter standby-mode automatically?

      Yes, after 10 minutes of no audio activity, the soundbar will enter standby-mode automatically. Or you can do it yourself by short pressing the Power button.

    152. How to control the Light shows

      To control the Light show on your JBL Partybox device, simply press the dedicated "Light show" button located under the Bluetooth icon. There are 3 different light shows available when toggling through them, select your favorite one and have a blast. There is no app developed to control or modify these settings, all settings have to be done on the Partybox device.

      Category:

      Product information
    153. How do I disconnect 2 speakers using JBL Connect?

      Simply turn off one of the products.

    154. How do you turn on and off the Noise Cancellation feature on the E65BTNC?

      The E65BTNC noise cancellation button is located on the bottom Right ear cup. To turn the Active Noise Cancellation on, press and hold the button (Located next to the Bluetooth button) for 2-3 seconds or until you hear the confirmation audio tone. To turn off the noise cancellation, press and hold for 2 seconds or until you hear the audio tone powering off. A white LED next to the button lights up when NC is on.

    155. Can I use the Everest Noise Cancelling feature while plugged into a device with my audio cable or flight adapter?

      No. The only way that the Noise Cancellation feature can be activated is while you are using the headphones wirelessly. You cannot use NC while the headphones are plugged into a device or charging.

    156. Does it matter if my game output is 5.1 or 7.1?

      There’s potentially more detail and spatial resolution in a 7.1 channel setup—and the more detail, the better the experience. However, JBL QuantumSURROUND will still work well with 5.1 output.

    157. JBL Free: Volume Control

      The JBL Free X does not feature volume control. In order to adjust the volume, you must manually increase/decrease from your device.

    158. Where do I go to get the App?

      It’s available from the Apple App store or Google Play.

    159. does Charge 3 come with a case?

      There does not exits a case for Charge 3 currently ?

    160. Battery Capacity Specifications

      The Boombox 2 features the same battery capacity as the first generation Boombox. The Boombox 2 battery specs have recently been changed in measurement specifications but still provides up to 24 hours of audio playback.

      Category:

      Product information
    161. I cannot connect to my device anymore via Bluetooth, what can i do?

      Try resetting the device, and remove the Bluetooth device on your source device in the settings. Now Bluetooth-pair with it again. If the unit still does not work as intended, please contact our helpdesk.

    162. Is the Clip 3 waterproof?

      Yes. The Clip 3 has an IPX 7 rating. You can take the speaker under water, down to 1 meter depth up to 30 minutes.

    163. How do I charge the Under Armour Sport Wireless Heart Rate headphones?

      The UA Sport Wireless Heart Rate must be charged with a micro USB charger that is provided in the packaging. You will find the USB outlet located on the bottom left side of the inline microphone. There will be a small rubberized window that you can slide up and over to expose the outlet. After plugging in the headphones, you will see a solid red light appear at the bottom of the inline microphone. Once the headphones are fully charged, the red light will turn off. It typically takes less than 2 hours of charging time to receive the 5 full hours of audio playback.

    164. Is this a wireless headphone?

      No. This is a wired headphone that uses an Apple lightning connector to deliver powerful and clear sound.

    165. Does JBL QuantumENGINE software require internet connection to function?

      The JBL QuantumENGINE can run without internet connection, but it needs connection to download and install the software or firmware upgrades.

    166. Are the ear pads removable on JBL E35?

      No, the ear pads cannot be removed by owner.

    167. What does the Audio Feedback button do?

      Audio feedback turns on tones that let you know that something is happening on the product. When Audio feedback is ON, you will hear tones for: 1: Bluetooth Pairing. 2: SoundShift on/off. 3: JBL Connect Pairing Mode (Boost TV only)

    168. How do I reject a call?

      Press and hold the multi-function button shown in “quick start guide” section 5 to ignore incoming call.

    169. How do you power on and pair the Clip 3?

      1. Press the power button located on the top right of the speaker.
      2. If this is your first time pairing the device, the speaker will automatically go into pairing mode.
      3. Make sure that the product you are attempting to pair to is in search mode and in bluetooth range
      4. .
      5. The Clip 3 should pop up on discoverable devices within a few seconds.
      6. Choose the Clip 3 option and you will be connected within a few seconds.

    170. I have connected the BTA 20 transmitter to my TV with the digital optical connection, but I get no sound on my Soundgear. How come?

      Please make sure that the audio out format is set to PCM in the TV. Dolby Digital or other surround formats will not work with the BTA 20 transmitter.

    171. My remote control is not working. I have a credit card-sized remote with disc type battery. Do I need to replace the remote control?

      It is usually not necessary to replace an unresponsive remote control. First, check to see if there is a small plastic tab extending out of the base of the remote control. This is a protective sleeve installed on new remote controls to prevent the battery from draining. Pull this tab to remove the plastic sleeve. The sleeve must be removed before the remote will operate. If the sleeve was removed or not present and the remote control is not working then a new battery should be installed before replacing the remote control. There is a small slide out drawer that houses the battery. The battery type will be either CR2025 or CR2032 for remotes of this size. Replacement batteries are commonly available from most electronic and convenience stores that sell small batteries. Check the number on the original battery and replace it with a battery that uses the same number. These steps will typically solve the problem.

    172. The top capacitive buttons are sensitive and cause lots of miss-triggering, what can I do?

      When you press the power button you will hear a “door locked” tone. This means the top capacitive touch buttons have been locked. At this point you cannot trigger them. With another short press of the power button, you will hear a “door unlocked” tone, which means the top capacitive touch buttons have been unlocked.

    173. How can I reset my JBL headphones?

      With the headphones switched ON, press and hold the Volume + and Volume - buttons for more than 5 seconds. The LED blinks two colors, and now you have reset to factory settings.

    174. How do you power on and pair the E25BT Headphones?

      Make sure that the device you want to connect to is on and in pairing mode. Press and hold the center button on the inline microphone for 3-5 seconds. (We recommend putting one ear tip inside your ear to hear the audio prompt) You should here "powering on.....pairing" as it searches for your device. The E25BT headphone should appear on your discoverable devices and should connect within 2-3 seconds. If you wish to pair to a different device, make sure the last device it was connected to has the bluetooth turned off. Make sure the headphones are off and press and hold the center button between 3-5 seconds or until the audio prompt states that it is "looking for device" You should be able to pair with a different device within 2-3 seconds.

    175. How to play music using Bluetooth

      Playing music over Bluetooth connection is very simple to do:
      1. Short press the dedicated Bluetooth button on the LINK BAR.
      2. Go to settings on your phone.
      3. Find Bluetooth and enable it.
      4. Select the JBL LINK BAR in your device list.
      5. You are now paired and ready to jam your favorite music!
    176. Where do I find new software, if it does not automatically appear in the app?

      For headphones with version 4.0 of the firmware, updates will be available via jbl.com/app. For headphones with firmware version 5.0 or higher, update notification will be pushed via the app

    177. How do I pair an additional Bluetooth device to Boost TV

      Short-press the Bluetooth Button to activate pairing mode. Now set your device to scan for Bluetooth devices. It will find the BOOST TV and allow you to pair to it.

    178. Differences between True Adaptive Noise Cancelling and Adaptive Noise Cancelling

      The True Adaptive Noise Cancelling technology that is features in our CLUB ONE automatically adjusts noise-cancelling levels in real-time, 50,000 times per second to account for environmental ambient noises and personal attributes such as movement, hair and eyeglasses to deliver best-in-class Noise Cancelling and immersive sound in any environment.  
      With the help of Feedforward and Feed Backward microphones, the Adaptive Noise Cancelling technology which is a feature in our CLUB 950NC and CLUB PRO+ TWS, fully monitors exterior sounds picking up low-frequencies and neutralizing them before they reach the ear. The headphones generate a sound that's phase-inverted by 180 degrees to the unwanted noise, resulting in the two sounds cancelling each other out. 
      In addition, all headphones allow the listener to adapt or adjust the level of ambient noise through features like Ambient Aware and TalkThru.

      Category:

      Product information
    179. How can I play content with Dolby Atmos and DTS:X sound?

      To play the surround sound with DOLBY ATMOS or DTS:X, connect your Blu-ray player or other digital device to the HDMI input connector on the soundbar. If the TV support Dolby ATMOS, served over HDMI ARC, just make sure it is selected in the TV setting menu. To select the most suitable amount of sound effect of DOLBY ATMOS and DTS:X, press on the remote control ATMOS level button, to switch between MID, HIGH, LOW or OFF. Note: If your TV has an eARC HDMI input, you can connect your Blu-ray player or other digital device to the HDMI IN connector on the TV.

      Category:

      Product information
    180. When I connect JBL DRG with my head unit via Bluetooth, the audio stream will be interrupted and I can hear “papapa…” noise when play music.

      • Please check whether your head unit Bluetooth support EDR (Enhanced Data Rate) • If the head unit does not support EDR this will cause the transfer data rate to be low and will impact the audio quality.

    181. The JBL Micro Wireless is not completely mute when I turn the volume on a Bluetooth source unit to minimum.

      Even when reducing volume to minimum on the Bluetooth source unit, it does not reduce the audio signal to zero. In this case the Micro Wireless will playback music at a very low volume.

    182. Is the Game-Chat balance dial compatible with all platforms?

      No, it is compatible with PC and Mac, but not with PS4, XBOX One, Nintendo Switch or Mobile.

    183. How many devices can I pair my T450 headphones to?

      They support up to 8 paired devices without reset.

    184. How to restore factory default settings

      To reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.
      1. Turn on your JBL Bar 2.0 or 2.1
      2. Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
      3. Your soundbar will now power off and on again.
      All Bluetooth paired devices are now removed from the internal memory; please Bluetooth pair your devices again.

      Category:

      Troubleshooting
    185. Is there a Wi-Fi signal indicator on JBL Control Xstream?

      There is a Wi-Fi indicator on the back of the main speaker, and when it turns amber, it indicates that the Wi-Fi signal is weak. Try to move the speaker closer to your Wi-Fi router, and when the signal indicator turns White again, then it has a steady connection.

    186. How to restore factory default settings on your speaker

      If you wish to reset your speaker due to various reasons, then keep reading, and follow along. 1. Press and hold Volume+ & Play/pause buttons down at the same time for more than 5 seconds. 2. The Pulse 4 will turn off, indicating that you did a successful reset. 3. Switch your Pulse 4 on again. 4. Connect with your favorite Bluetooth device and enjoy the music! Do you still have problems? Contact our Customer Service for more help!

      Category:

      Troubleshooting
    187. UA Train Headphones: Charging Information

      To use the headphones, they cannot be charging. You should receive 16 hours of battery life. The UA Train also features the quick charge battery which allows you to receive 1 hour of battery life after charging for 5 min.

    188. Mic Monitoring Support

      Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.
    189. Does the JBL EON ONE and JBL EON 208P have a battery built in, or do they both need to be connected to mains power?

      Both of these JBL PRO speaker models need mains power. There is no battery inside.
    190. Does the ITX 2000 have volume control?

      The ITX 2000 features a one button microphone that does not have volume control. The one button microphone allows you to pause/play, skip tracks and answer phone calls.

    191. I can’t successfully register voice commands using my smart phone.

      The registration success rate and quality of voice commands depends on the performance of your smart phone’s microphone. Make sure that your smart phone’s microphone is unobstructed and you are speaking clearly when registering commands. If you continue to have issues, try registering using a family member or friend’s smart phone as a test. If voice command registration is successful with their device, the microphone on your smart phone may have issues.

    192. Is there a mounting kit available for bicycles and motorcycles?

      Unfortuately - There does not exits a mounting kit for bicycles or motorcycles for the Charge 3.

    193. How to use Google Assistant with your Remote Control

      There are two ways of activating the Google Assistant built-in the LINK BAR.
      We will focus on how to do it with the included Remote Control within the box.

      Using Google Assistant on the Remote Control
      1. Press the dedicated Assistant button on the Remote.
      2. On the top of the remote, there is a small "microphone" that you need to speak into.
      3. There is no need to say "OK Google" or "Hey Google" when using the Remote Control.
      4. On the front of the LINK BAR, you will see 4 LEDs flashing as an indication that it is listening for your commands.
      5. With the TV on you should see a "pop-up" box indicating the Assistant is listening (front LEDs will flash as well).
      6. There are thousands of voice commands available, here are some you could try to use.

      TV Commands:
      • Turn Off TV or Turn On TV
      • Turn down Volume
      • Turn up the volume
      Netflix Commands:
      • Play Strangers Things on Netflix
      • Play Dr. Strange on Netflix
      • Show all movies with Arnold Schwarzenegger
      Games:
      • Let's play lucky trivia
      And so much more... 
      To view a full list of voice commands, please visit: https://support.google.com/assistant/answer/7172842?hl=en&ref_topic=7540741
       
    194. UA Flash: Charging Information

      To charge the UA Flash, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly: 0= 0% Dead 2-3 = 40%-50% 4=100% Full battery life

    195. How to turn on TV with your voice

      To turn on/off the TV, the recommended control is “OK Google, turn on”/”OK Google, turn off.”

      Note that this depends on your TV manufacturer and if they support this via HDMI CEC (This works only for HDMI connection).
    196. Are there different sized ear tips for the Tune 205BT?

      There are no additional ear tips for the Tune 205BT. These headphones do not feature different size ear tip variations.

    197. Can I listen to YouTube content via Google Chromecast built-in?

      Chromecast built-in does not support YouTube as it is a video service and Chromecast audio only focuses on audio support. The only way to listen to YouTube content is by using Bluetooth or the AUX connection. Please note that there might be a small delay between video and audio on your smart device when using Bluetooth. However, the cast feature is supported by YouTube’s website. Therefore you can stream to the speaker using Wi-Fi via www.youtube.com. Note that is function is only applicable using a computer only.

    198. Can I stream music via Bluetooth and Wi-Fi from my device simultaneously?

      Yes. The Google cast function works independent to that of Bluetooth, therefore you are able to Bluetooth connect to another device while casting audio to the JBL Playlist simultaneously. This feature is applicable on smartphones, tablets/iPad, and Bluetooth capable computers.

    199. Is the Live 200BT waterproof?

      No. The Live 200BT does not feature any IPX rating so overexposure to both sweat and water can compromise the headphones.

    200. The 4 LED dots change to amber on my JBL LINK 10, 20, 300 or 500 speaker. What does this mean?

      The amber LED lights indicate that you have muted the microphone and the Google Assistant. The JBL LINK will not react to any voice keywords unless you unmute the microphone.

    201. Can these headphones be used as a chat gaming headset?

      The Everest product uses standard Bluetooth protocol for audio communication. Gaming headphones usually use a different frequency and protocol for audio communication.

    202. Can I switch the display completely off on Pulse 2?

      Yes, although this is not mentioned in the owner's manual, it can be done by pressing and holding the light effect button for more than two seconds.

    203. Is the "My JBL Headphones" app planned for Windows phones?

      There are no plans to include support of Windows phones at this time.

    204. Why are my headphones shown as “speakers” on Windows?

      The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.

      Category:

      Product information
    205. My molded nut screw for my wall bracket broke, how come?

      These molded nut screws will usually break when they are overtightened. Please do not overtighten the screw next time.

    206. How do I power on and pair the Inspire 500 headphones?

      To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “Powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.

    207. Do I need to charge from a certain kind of charger, or can I use all USB sockets?

      Each headphone is shipped with a micro USB charging cable. USB is the only way to charge the headphones, and all normal USB chargers may be used.

    208. What is the expected playing time on a fully charged battery?

      Playing time is up to 20 hours.

    209. Can I connect to my Smart TV using Bluetooth?

      If your smart TV has Bluetooth capabilities and has the version of 4.1 or higher, the headphones should connect without any issues.

    210. Does JBL QuantumENGINE support x86 CPUs?

      No, the JBL QuantumENGINE only supports x64 CPU Architectures.

    211. Endurance Series Headphones: Pairing Information

      If connecting for the first time, the headphone will enter pairing mode automatically after it is powered on. To turn the headphones on, simply spread apart the RIGHT power hook from the cord. You will see solid red LED and then it will flash blue as it begins to search for a device to connect to. The Endurance headphone should pop up on your discoverable devices within a few seconds and you should be connected! If you wish to turn off the headphones, remove them from your ear and allow the RIGHT power hook and cord to close together. This is magnetized, so they should close together with ease.

    212. Can I turn the Heart Rate sensor off and still use the Under Armour Sport Wireless Heart Rate headphones for audio?

      You can turn the Heart Rate sensor off and still use the headphones for audio by placing your finger on the right earpiece for 3-4 seconds. You will hear an audio prompt stating, “Heart Rate disconnected” which will turn the Heart Rate sensor off. If you wish to turn the sensor back on, simply place your finger on the RIGHT earpiece again for 3-4 seconds until you hear the voice prompt stating that the Heart Rate sensor has been turned back on.

    213. Setting up your PartyBoost speakers in stereo mode

      1. Turn on both speakers

      2. Allow both speaker to connect to your device via Bluetooth 

      3. Start streaming content to that speaker

      4. Go into JBL Portable app

      5. Allow the app to detect the single speaker playing content

      6. Once detected, press the Connect/Partyboost button on both speakers

      7. Allow the app to identify both speakers

      8. You should now see the option for both Partymode and Stereo Mode

      9.  Before switching to Stereo Mode, play > 5 seconds of audio in Partymode

      10. Now turn on stereo mode within app

      Category:

      Product information
    214. Can I activate heart rate voice info with gloves on?

      No, you will need to use your fingertips, or use special gloves made for touch-screen use.

    215. Reset Information

      To reset the headphones, power on the headphones and plug in the USB cable into a USB charger or USB port. Paired mobile devices should disconnect and the led should be constant white. When unplugging the USB cable, the headphones will power off. When manually powering on the headphones, and the last connected mobile phone is not in range, the headphones will revert to Bluetooth Pairing mode ( blue led will blink ) after 5 seconds.
    216. Can I mix my speakers, connecting a black speaker with a red speaker?

      Speakers are associated with each other from the factory. If one of them fails, and you get a replacement, then you will need to follow the association section in the owner's manual, so you can pair your new speaker with the one you have. We do not recommend doing this to mix differently colored speakers, only if one of them becomes defective.

    217. Which products are supported by the JBL QuantumENGINE software?

      JBL Quantum 300, 400, 600, 800, ONE are now supported with the PC software.

    218. How do I see that battery is low?

      The charging LED on the headset will flash red when the battery is low. For the ELITE models, a more accurate indication of remaining battery time can be seen on the fuel gauge in the app.

    219. Can I factory reset my JBL Playlist speaker?

      Yes, the JBL Playlist can be reset to factory settings. First, Power ON the JBL Playlist. Secondly, press and hold the Play and Volume (-) buttons simultaneously for about 10 seconds, and after 10 seconds you should see the Play/Pause and Bluetooth button light up, followed by the speaker going into Standby. Once you see the speaker powers back ON, reset is complete.

    220. How do I adjust the volume on the UA Heart Rate Wireless?

      To increase the volume, quickly press the top button located on the inline microphone with several quick clicks. If you want to decrease the volume, quickly press the bottom button with several quick clicks until desired volume is achieved.

    221. What is MapMyRun?

      MapMyRun is a fitness tracking application that enables you to use the built-in GPS of your mobile device to track all of your fitness activities. Record your workout details, including duration, distance, pace, speed, elevation, calories burned, and route traveled on an interactive map.

    222. How to restore Tuner 2 and XL to factory settings

      The reset for the Tuner 2 and Tuner XL is as follows:
      Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.

      Category:

      Troubleshooting
    223. My JBL SB400 should turn on automatically when receiving an audio signal at either input, according to the owner's manual. However, this does not happen.

      We are sorry about this problem. EuP regulations require that electronics go into full off after some time. Unfortunately, this means that the soundbar cannot be woken up again after half an hour. It is necessary to use the ON/OFF switch.

    224. How do I know the battery level of my Under Armour Sport Wireless Heart Rate headphones?

      Select the UA Sync icon in the upper right hand corner of the dashboard. If your headphones are connected, they will appear under "My Apps and Devices". Tap on "UA Sport Wireless Heart Rate" and you will see your headphones settings. Your headphones' battery life appears in the top left corner. If you have an IOS device, you also will be able to see the battery life indicator in the upper right hand corner next to the BT symbol. Additionally, you should hear the audible voice stating ‘low battery’ when you have 15-20 minutes left of battery life left on the headphones.

    225. How to listen to your local Spotify Playlist

      Playing local playlist that you created via Spotify works differently for Android TV system, which the LINK BAR has built-in!

      Here is how to do it:
      1. Go to the Google Play Store on your TV screen (Use remote to navigate).
      2. Download the Spotify app
      3. Sign-in with your account.
      4. You can use the dedicated app and navigate through your playlist.
      5. Alternatively, you can now use voice commands such as "Ok Google, Play my Playlist Sunday Funday On Spotify"
      Now you can enjoy Spotify using voice or the Remote Control.

      *Some commands may not be available in all countries.
    226. Can the JBL Endurance SPRINT, JUMP and DIVE be used in salt water (i.e. sea)?

      The JBL Endurance SPRINT, JUMP and DIVE can be used in salt water (i.e. sea) but we recommend to thoroughly wash the headphones in fresh water after every use in salt water, to remove the salt residue. Please note that only DIVE can actually be used in water, because it features a function lock and a built-in memory for MP3 music files. SPRINT and JUMP cannot be used in water, because the touch buttons will malfunction when submerged, and Bluetooth cannot function at all under water.

    227. How do I pair an additional Bluetooth device to SB 250?

      Short-press the Bluetooth Button to open for new pairing.

    228. What is the difference between JBL QuantumSURROUND and DTS?

      The JBL QuantumSURROUND algorithm is specifically designed from the ground up to work with JBL Quantum gaming headsets—the software perfectly complements the hardware for incredibly realistic immersion. JBL QuantumSURROUND provides a strong sense of externalization, meaning that sound feels like it’s coming from loudspeakers in a professional listening room—or from the game world around you. With other spatialized audio solutions, it still feels like the sound is coming from the headphones, or just outside of them.

    229. Is the Inspire 500/700 a water-proof headphone?

      No. Although the Inspire 500/700 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.

    230. Where is the Heart Rate sensor on the JBL Reflect Fit?

      The heart rate sensor is located inside the RIGHT earbud inside the sound tunnel. If the Heart Rate detection is activated and you remove the RIGHT earbud, the audio voice will notify you to insert the ear bud and will recalibrate once it is detected again.

    231. Soundgear: how to reset

      Switch the Soundgear ON. (If this is not possible, reset cannot be performed.)
      Press and hold Volume + and Volume - simultaneously for longer than five seconds.
      Soundgear switches OFF, and is now reset to factory settings.
    232. How do I get a secure fit with the Headphones?

      First, it is very important that you use the correct size enhancers (rubber tips). While the tips may appear too large, these do not go all the way into your ear canal. The enhancers are supposed to fill the entire bowl (concha) of your ear, so please be sure to try both sizes to ensure a comfortable fit. To properly put them on, first make sure you have the Right and Left earbud in the correct ear. Next, gently insert the enhancer into your ear with a forward motion towards the jaw, twist and lock into place. If you’re unable to find a secure fit with both sizes in the box, we can send you a complimentary sizing pack with two additional sizes. Please email us from our Support Page at https://www.jbl.com/support-contact.html to request yours today.

    233. How do you charge it?

      You charge the headphones by plug the USB charging cord into the micro USB port underneath the right side of the neck band. Plug the other end of the charging cord into a USB port.

    234. Where can I find replacement parts for my product?

      Replacement parts are available from authorized dealers and Service Centers. Please contact our customer service department for more information and contact details.

    235. JBL Free: Sweat Proof

      The JBL Free has an IPX5 rating that helps protect the headphones from sweat and moisture.

    236. Can I connect to multiple devices on the JBL DUETNC?

      Yes. The JBL DUETNC headphones have the ability to pair and connect to two devices at the same time.

    237. My LED pairing indicator for my subwoofer has stopped to light. Is it broken?

      No, your subwoofer is not defective at all! This is normal and by design of the product after it has been paired for a longer period of time.

    238. Does the UA Sport Wireless Flex feature volume control?

      Yes. You have the ability to control the volume which is located on the RIGHT arm of the neckband.

    239. Can JBL Soundgear be used with a TV or with video games?

      Yes, you can use your Soundgear for TV watching or playing video games. You can use the TV speakers and the Soundgear simultaneously, they will be synchronized in time.

    240. Does JBL QuantumENGINE also support 32 bit Windows?

      No, the JBL QuantumENGINE only supports 64 bit Windows.

    241. Tips: How to obtain best performance from Bluetooth devices

      We have some suggestions if you want to enjoy the best performance from your Bluetooth devices. 1. Please note that if you have a large number of Apps open in your smartphone or tablet, this may block or overtax its processor. Dropouts may result. Try to close all or most active apps. This should solve the problem. 2. Bluetooth signals from smartphones and tablets are not very strong. Make sure that the signal does not have to pass through doors, walls etc. Always maintain a clear line of sight between transmitter and receiver. 3. Do not carry your smartphone in your pocket, if you have dropouts. Your body can act as a screen, reducing the strength of the Bluetooth signal. Put the phone on a table or other surface. 4. Do not walk around while listening. If the transmitter and the receiver are moved in relation to each other, dropouts occur more frequently. 5. Under normal circumstances, you can expect a range of 5 meters with no problems, if you follow the above advice. In some instances range is longer, but we cannot promise this.

    242. Is there an on/off function on OR300?

      No, the headphones switch on and off with the Oculus Rift.

    243. Does JBL Quantum ONE provide surround sound?

      The JBL Quantum ONE provides QuantumSURROUND via the USB connection on PC. You can download QuantumENGINE here: JBLQuantum.com

    244. You can use the device without turning on TV

      The LINK BAR is always ON, and you can ask the LINK BAR questions whether your TV is ON or OFF.
      You can easily play music as well, there are no limits!
    245. How do I turn off my internal TV speakers?

      Every TV is different, but most current TVs will let you turn off your internal TV speakers in the Settings menu under the Audio section.

    246. What are the differences between the FLIP 5 and FLIP Essential?

      You can see the differences between the features and specifications of the FLIP 5 and FLIP Essential below:
      Features
      FeaturesFlip 5Flip Essential
      IPX7 WaterproofYesYes
      Aux InputNoYes
      Auto Power OffYesYes
      BluetoothYesYes
      SpeakerphoneNoNo
      Voice Assistant IntegrationNoNo
      Charging CableYesYes
      USB-C ChargingYesNo
      Micro USB ChargingNoYes
      PartyBoost ConnectivityYesNo
      JBL Portable App CompatibilityYesNo
      Social ModeYesNo
      Racetrack Shaped DriverYesNo
      Available Colours111

      *As the FLIP Essential is not compatible with the JBL Portable app:
      It is not possible to connect multiple speakers, rename the speaker or turn off audio feedback sounds (for on/off/bluetooth pairing/connected).
      If you require these functions, we recommend the Flip 5.

      Specifications
      SpecificationsFlip 5Flip Essential
      Music Playing Time (Hours)1210
      Output Power (W)20W RMS2 x 8W RMS
      Battery Capacity (mAh)48003000
      Charging Time (Hours)2.53.5
      Dimensions (cm)18.1 x 6.9 x 7.416.9 x 6.4 x 6.4
      Dimensions (in)7.1 x 2.7 x 2.96.7 x 2.5 x 2.5
      Weight (kgs)0.540.47
      Weight (lbs)1.191.0
       
      Both speakers offer lots of features and excellent sound. FLIP Essential is cheaper than FLIP 5. It all comes down to what type of features you prefer, such as a long-lasting battery or maybe an affordable price for a good companion!

      No matter which product you choose, you won't be disappointed with JBL Legendary sound signature and features!

      Still in doubt?
      Ask our specialist for more information and feedback.

      Category:

      Product information
    247. Will HDMI ARC be supported in Boost TV?

      No, our Boost TV does not have HDMI connections, only optical or AUX 3.5mm Jack.

    248. How do I install the JBL Headphones App?

      Open your preferred app store and search for the "My JBL Headphones" app. Download the App and open it. 
    249. What is the impedance of JBL T 110?

      The impedance is 16 Ohms.

    250. Will my JBL LINK 10, 20, 300 or 500 share all information with Google?

      Google has high privacy rules and one of them is not to share end-user data with any third-party apps. Apps like Uber do require you to share personal details for booking, which you already accepted when using the service.

    251. Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?

      Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.

    252. Can I still use my E45BT even if the battery is dead?

      Yes, the E45BT headphones also have an detachable audio cable that you can plug into the headphones. The plug is located at the bottom of the right ear cup.

    253. How do you skip tracks on the Reflect Contour?

      The Reflect Contour BT lets you skip the tracks forward, by pressing and holding the volume up button for 3 seconds and skip tracks backward, by pressing and holding the volume down button for 3 seconds.

    254. How do I program my remote?

      1. Press and hold the surround button on the Soundbar, until the system enter "learning mode"(the LED will blink orange). 2: VOLUME + : Press 'Volume +' on the soundbar and then press 'Volume +' on the TV remote control. 3: VOLUME ? : Press 'Volume �' on the soundbar and then press 'Volume �' on the TV remote control. 4: MUTE: Press 'Volume +' and 'Volume �' together on the soundbar and then press 'Mute' on the TV remote control. 5: POWER: Power On your soundbar by pressing the 'Power' key on the soundbar and then pressing the 'Power' key on the TV remote control. Note: After each TV IR code is programmed, the blinking orange LED will turn white for 1 second. The soundbar is ready to learn the next key after the white LED disappears and the orange LED begins to blink.Press and hold the top panel 'Surround' key again to exit learning mode (the orange LED will stop blinking).

    255. Is my data safe when using JBL LINK 10, 20, 300 or 500?

      Your security comes first with everything Google does. If your data is not secure, it is not private. That is why Google services are protected by one of the world’s most advanced security infrastructures. Conversations within JBL LINK speakers are encrypted by default.

    256. What is the latest firmware version in Everest Elite 300 and 700?

      The latest firmware version is 0.7.0.

    257. Alarm and backup battery information

      On backup battery power, please wait 50 seconds for the alarm to turn off automatically.

      Category:

      Product information
    258. How to connect your headphones to the Amazon Alexa for Android and iOS devices

      Visit the App Store and download the ‘Amazon Alexa’ App.

        Set up Amazon Alexa #1.png
      1. Click the Plus(+) button on the top right of the screen.
      2. Then select ‘Add Device‘.
      3. Select headphones from the list and then choose your Headphones from the list of available devices.
      4. Follow the rest of the instructions in the Alexa App to complete the setup.

      Category:

      Product information
    259. How do I pair my subwoofer?

      The SB450 soundbar is paired to the subwoofer right out of the box. If the 2 parts are not already paired together, simply press the Pairing buttons on the rear panel of both products and they will connect with each other.

    260. Where can I purchase the Qi wireless charging board shown in the L8 / L16 owner's manual?

      The Qi board is a special order item that your local JBL dealer should be able to get for you in countries where JBL has its own web shop. In distributor countries, please contact distributor to find out if this product is available in your country.

    261. Can Horizon wake you up with Bluetooth music from a telephone?

      Yes, if a telephone is connected via Bluetooth to Horizon, this is possible. When adjusting the wake-up timer, there will be an option to select various wake-up tones, or Bluetooth sound. Select Bluetooth as source, while the telephone is playing the music stored locally, or streaming what you want as wake-up music. When the wake-up adjustment is finished, music will be playing over Bluetooth through the Horizon. Press Pause on the source telephone, or press the round selector button (between the two arrow-buttons) on the Horizon to pause the music. Now the system is ready to wake you up with Bluetooth music. When wake-up time arrives, Horizon sends a Play command to the telephone, and music plays via Bluetooth. You can use music that is stored in the phone, use Spotify or play from the cloud. This has been tested with both iPhone 6 and Samsung S6, and should work flawlessly.

    262. Battery troubleshooting

      Please note: this text concerns Lithium-Ion batteries only.
       
      HOW TO CHARGE
      If a charger (power supply) comes with your product, use the original charger.
      If you have a device with standard charging socket (such as micro-USB plug that goes into the device, and USB plug that goes into the charger) use chargers with approximately 0.5 to 2.0 Amperes capacity. While you can get chargers with a capacity of 5 A or more, only use them if your device was designed to be charged with this much power. Around 1 A is fortunately close to what you can expect from the majority of computer USB sockets.
      Charging should take place at between 5 and 45 degrees Celsius (41 to 113 F).
      It is wise to charge only where you can observe the device, so you can stop charging if overheating should occur. A smoke alarm is a good idea if you want to charge while sleeping. It is also possible to use a safety bag, sometimes known as a LiPo bag, to increase safety. You simply put your device into the bag, then seal the bag and begin charging.
       
      BATTERY LIFE
      The life expectancy of Li-ion batteries is 500 to 1000 recharging cycles. You can expect full capacity until you have recharged about 500 times. From 500 to 1000 recharging cycles, capacity will decrease gradually, until almost no capacity is left, and the battery will need replacing, if this is possible and economical. Life expectancy is optimal when the battery is being used between 10 and 50 degrees Celsius.
       
      WHAT NOT TO DO
      First, never charge too quickly! This may damage the battery, and may even be dangerous, so do not use high-capacity chargers, unless your device comes with one as standard.
      There is no memory effect in Li-ion batteries, so do not treat them like old Nickel-Cadmium types (which you had to run dry regularly).
      This means that you should never run Li-ion batteries completely dry. Actually, this will damage the battery. Whenever you can, keep them between 20 and 80 per cent capacity, where they perform best. However, it is better to charge the battery to 100% capacity than to run it dry.
      Never charge if temperature is at freezing point or lower (0 degrees Celsius, 32 F), since this will almost certainly damage the battery. Never carry out express charging (charging with high-capacity charger) if temperature is between 0 and 5 degrees and over 45 degrees Celsius, but only use a lower-capacity charger in this temperature interval. Do not place devices in direct sunlight at all, and never charge them in direct sunlight.
      Never place the device that is being charged on a sofa, rug or clothing when charging. This can cause heat to build up, which can in turn cause overheating. Always place it on a flat, hard surface, where heat can dissipate quickly.
       
       
      GENERAL BATTERY INFORMATION
      Most rechargeable devices use Lithium-Ion (Li-ion) polymer batteries these days.
      This type has high energy density, very low memory effect and low self-discharge.
      You can find them in electric cars, golf carts, power tools and other applications, besides portable headphones, telephones and loudspeakers.
      Various subtypes exist that have different strengths and weaknesses, depending on the chemicals and metals used.
      Batteries gradually self-discharge, even if they are not connected to anything. Usually, you can expect a self-discharge of about 2% per month when the battery is new, and this may increase somewhat with battery age and temperature.
       
       
    263. Playback Time Information

      When fully charged, you should expect to receive up to 10 hours of audio playback. You should receive up to 40 hours in the  charging case when case is fully charged.

      Category:

      Product information
    264. Do the Flip 4 and Charge 3 float in water?

      No, the IP waterproof specification means that these speakers can be immersed in water 1 m deep for 30 minutes. It does not mean that they can float, so please be careful. If dropped, they will sink to the bottom.

    265. How does our system figure out which speaker you talked too?

      Let's say you have 4 LINK devices in your home and you start your day with "OK Google, How is the weather?".
      All of your devices will "light up" and start listening to the command. However, only one of the speakers will give you the information (if they are under the same account).
      The speaker with the best microphone reception will respond with an answer.

      Please note: if you have muted all speakers or 3 out of 4 are muted, then only one will respond and the rest will not react.
      If all speakers are muted, all will be silent.
    266. Manually Connecting

      The Left and Right bud should sync together automatically when removed from the case. If the Left and Right bud do not sync together automatically within 15 seconds, you may manually sync the buds together. With the buds out of the case, press the center button on each bud 3x. This action does not have to be done simultaneously. You may start with either the L or R bud to initiate syncing.

      Category:

      Connectivity
    267. Xtreme - Battery Life

      Q: On the box, it says that it can play up to 15 hours music, will that still be possible if i charge my Phone while playing? A: Depending on your music source and content that is being played as well as volume level. It's possible to reach 15 hours of playtime, but if you are charging your Phone while playing. The playtime will be decreased.

    268. Can I use the OR 300 without the Oculus Rift?

      No, the OR 300 headphones are specifically made for the Oculus Rift. These headphones will not work with any other device.

    269. Are the Everest 110 Sweat Proof?

      No. The Everest 110 are not sweat proof and do not have an IPX rating that protects the headphones from sweat and water. Over exposure to sweat and water can cause significant damage to the headphones.

    270. UA Pivot Headphones: Track Control

      To skip tracks forward, press and hold the volume + for 2 seconds. To skip tracks backward, press and hold the volume - for 2 seconds. To pause/play the track, press the center button for 2 seconds.

    271. BAR 5.1 SURROUND EMEA VERSION: Software Update Release Notes

      BAR 5.1 SURROUND
      Software Update Release Notes
      ------------------------------------------------------------------------
      Version:  20-43-51-00
      Release Date:  December 18, 2020 
      • Improves Soundbar HDMI ARC compatibility with TV

      Category:

      Product information
    272. What kind of enhancers come on the ITX 2000?

      The ITX models come with two sizes: size 5 and the larger size 7. They are referred to as the Limited Edition lock tongue and groove enhancers. You can purchase two pairs for $10 on the Yurbuds accessories and enhancers page.

    273. How do I connect my TV to my boost TV?

      First connect your audio/video sources to your TV inputs. Then connect the provided optical or analog audio output from your TV to the Boost TV.

    274. Should I use the analog AUX connection or Optical to connect to SB 250?

      An optical connection will assure better audio performance and will support Dolby Digital audio from an HDTV.

    275. My speakers can handle more power than my amplifier is putting out, yet I keep blowing them. Why is this happening?

      There are two ways to blow speakers. The first is the one we all know and understand. If you pump 500 watts into a speaker that is only rated at 100 watts, kaboom, it blows up. As a result, very few of us do this. So then why are all of these poor, helpless speakers blowing up? Because of the second reason, under-powering. It's really a misleading term, but let's try to explain. First let's take it to the maximum. Example: You have a 1000 watt speaker and a 100 watt amplifier. The way you like to listen to music requires 300 watts. Typically, you will ask your amp to put out that 300 watts that you want to hear. The amp will do it, but it will clip and distort. Unfortunately, the human ear can't hear distortion until it reaches almost 10%. By that time it's usually too late. The speaker keeps trying to reproduce this distortion that it's not capable or reproducing and eventually it blows (usually the tweeter fails first). If you are blowing speakers with an amp that has a power rating lower than your speakers, you are pushing your amp too far, causing it to clip, and blowing speakers. If you are pushing your system too hard, it is suggested that you realize your systems limitations or recommend that you get a more powerful amplifier. Please realize, if you only buy speakers that will handle more power and not a more powerful amplifier, you won't solve the problem. The speakers will still blow, because it is distortion that is blowing them, not too much power.

    276. Will JBL QuantumENGINE upscale 7.1 channel content?

      It will not upmix 7.1 as powered by the proprietary algorithm for the advanced surround sound. JBL uses binaural synthesis to use 1 virtual source per channel which leads to better precision.

    277. What is the length?

      JBL Bar 9.1 is 884 mm (without the surrounds in charging position). Surrounds add approx. 160 mm on each side, in charging position.

      Category:

      Product information
    278. Can SB 250 be wall-mounted?

      Yes, there are wall-mounts included in the package.

    279. What is the difference between the 10.000 and the 20.000 mAH battery size stated on the box?

      The physical battery in Boombox has a capacity of 10.000mAh @7.4V. This is the charged battery storage. When outputting ( so power from the battery is drawn ), it's using 3.7V, half the storage voltage, which will give you 74Wh - equivalent to a 20.000mAh battery with power stored at 3.7V.

    280. Can I use Bluetooth with my Control Xstream

      Yes, that’s the best part about this speaker, there are so many options. Besides streaming over Wi-Fi, the JBL Control Xstream also offers a Bluetooth connection and an AUX input

    281. What Devices are Compatible with my UA Sport Wireless Headphones?

      Any device that has Bluetooth capabilities and supports A2DP stereo audio streaming will be compatible with the Under Armour Sport Wireless headphones

    282. How to use JBL PartyBoost

      1. Connect the first JBL PartyBoost speaker with your phone and keep music streaming

      2. Quick press the PartyBoost  button on the first speaker

      3. Turn on the second speaker that you want to connect in PartyBoost mode.

      4. Now quick press the PartyBoost button on the second speaker.

      5. Within a few seconds, both your PartyBoost speakers should be connected.

    283. Alarm Volume Adjustment

      You can easily adjust the volume to your choosing while setting your alarm on the Horizon 2. When setting your alarm, choose the Alarm Bell 1 or the Alarm Bell 2 on the top of the speaker. As you go through your settings when choosing an alarm time, it will give you the option to adjust the volume setting you wish to have on the alarm. Just simply adjust the volume by turning the volume knob on the top of the speaker. After you choose the volume, press the volume knob once to move to the next settings option. 
      Please note: the alarm volume will gradually increase until you choose to either snooze or turn the alarm off completely. 
    284. How do I power on and pair the E45BT/E55BT headphones?

      Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.

    285. Will the personal settings of the phones be remembered even if the battery runs totally dry?

      The core settings: EQ, smart button, auto features will be recalled from the headphone when recharged. Ambient aware settings will default to off when the headphone is restarted after charging.

    286. Microphone use while using Wired Aux Connection

      While using the Wired Aux Connection, the microphone will be switched off. 
    287. I cannot find the power button on the secondary speaker

      As shown in the owner's manual, the "X" on the secondary speaker's rubber band is the power button.

    288. Switching or Changing to a new Wireless Network

      Switching to a new Wi-Fi network

      1. Make sure your mobile device is connected to the same Wireless Network as your speaker.
      2. Open your Google Home app Google Home app
      3. Go to Settings Settings
      4. Tap on Wi-FI nextForget Network
        1. The current configuration is now forgotten.
      5. In your Google Home app, you are forced back to the "Home Screen" and need to setup the device again.
      6. Tap on House
      7. Find Add Add devcenext  Set up device next Set up new devices in your home
      8. Follow the instructions given to add the speaker to your Wi-Fi network.

      Lost connection or changed settings

      1. Open the Google Home app Google Home app
      2. On the home screen, tap on AddAdd devcenextSet up device next Set up new devices in your home
      3. Follow the instruction provided.
        1. Remember that your current room name is the same as before, as well as other settings made for the speaker. You are only switching to a new Wi-Fi.
      4. In addition, you can click on Discovery discover icon in the bottom menu of the Google Home app.
      5. Tap on the Setup new setup icon nextThe Card information would show your old speaker name.  However, you can continue setting up the device following the instructions.
       

       

      Category:

      Connectivity
    289. Factory Reset Information

      Power on the speaker Press and hold the Volume + button and the Bluetooth button together for 3-5 seconds until the speaker turns off Once turned off, the speaker has been reset to the factory default settings

    290. Is the Focus 500 a water-proof headphone?

      No. Although the Focus 500 can be exposed to some water and sweat, overexposure can cause significant damage to the headphones and can compromise the controls.

    291. UA Pivot Headphones: Waterproof Information

      Yes. The UA React features an IPX7 rating which offers full protection from sweat and water. They can be fully submerged for up to 30 minutes.

      Category:

      Product information
    292. Connecting to your Car

      It is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )

    293. What does HARMAN volume do?

      With HARMAN Volume you can set your desired volume between low, medium and high. You can listen to your audio without sudden distracting changes such as blasts from ads, and volume variations as you switch between channels on your TV. Other benefits include full sound effects even at low volumes, this means if you are watching movies (DVD, BlueRay disc) and HARMAN volume is set to low volume, then the signal is more compressed, than what the other volume levels is. This will allow you to hear natural, consistent sound at low volume level, and not only hearing voice conversation from movies, giving you the same movie experience just with lower volume. What is best for you is a matter of personal preference, so we recommend playing around with the three different levels.

    294. Can the ear pads of T450 and T450BT be replaced by owner?

      Yes, T450 and T450BT ear pads can be removed and re-installed by owner. The pads are fixed by a lip going into a groove all the way around. Re-installation may need some care and time, but it can be done.

    295. Can I answer calls with the E15?

      Yes, the E15 headphone features a one button microphone that allows you to answer calls and easily control your music.

    296. How to connect a Bluetooth mobile device

      1. Open the Google Home app 2. Select the LINK VIEW 3. Select SETTINGS. 4. There is a line that says Paired Bluetooth Devices. 5. When you select it, it gives you the option to ENABLE PAIRING MODE. 6. Use your voice - "Hey Google, Open Bluetooth" and LINK VIEW will enable Bluetooth connection. You can disable Bluetooth using "Hey Google, Close Bluetooth" Once you have enabled Bluetooth pairing mode on your LINK VIEW, simply go into your Bluetooth settings menu on your mobile device and connect.

      Category:

      Connectivity
    297. Is the Boost TV waterproof?

      No, it is not waterproof, splash proof, or even water resistant. Do not allow any liquid materials to get into this unit, other than a damp cloth for cleaning.

    298. 7.1 Surround configuration set up guide

      To configure the 7.1 Surround feature on your PC, please follow the guide below:

      1. In the left corner on your screen right next to the Windows logo, click on the spy-glass to start a search on your PC.
      2. Type in Sound --> then select Change System Sounds:
        Surround-config-7-1

      3. Make sure that your the Quantum Headphones is your Default Device for both Speakers ( Game ) and Earphone ( Communication device )
      Surround-config-7-1_2

      4. To configure the 7.1 Surround feature, right click on the Speakers --> then select Configure Speakers
      Surround-config-7-1_3

      5. Select 7.1 Surround and click on Next
        Surround-config-7-1_4
      6. Make sure that all boxes are selected, then click Next
        Surround-config-7-1_5
      7. Make sure both boxes are selected, and then click Next
        Surround-config-7-1_6
      8. Click on Finish. Now your Quantum headphones is configured for 7.1 Surround sound. The configuration will remain after rebooting PC or reconnecting headphones.
       
      Surround-config-7-1_7
      Enjoy your sound experience #SoundIsSurvival #DareToListen
       

      Category:

      Troubleshooting
    299. Can I wirelessly link JBL Flip 4 together with JBL Flip 3, Pulse 2 or Xtreme?

      No, JBL Flip 4 can wirelessly link with JBL Connect+ compatible speakers only. Currently, the Flip 4, Pulse 3 and Charge 3 ( after a firmware upgrade ) have the JBL Connect+ feature

      Category:

      Connectivity
    300. UA Pivot Headphones: Playback Time Information

      From a full charge, you can expect up to 9 hours of playback time.

      Category:

      Product information
    301. Is Bluetooth APT X streaming supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?

      The speaker uses Bluetooth version 4.2 but does NOT support APT X.

    302. What is the difference between the Inspire 500 and the Inspire 700?

      The only difference between the 500 and 700 series is that the 700 model provides you with a charging case. The features and functionality on the actual headphones themselves are the same.

    303. Left Ear No Longer Connecting

      If the left ear pod is silent, please perform a new pairing with the right pod like shown in the quick-start guide.
      Take them out of the charging case and click the  center button on both the left and the right pod 3 times.
      This forces a new pairing between the pods, and the left pod should automatically pair with the right pod from now on once you remove both pods from the charging case.

      If you still cannot get the Left ear to play, please perform a factory reset by placing both pods in the charging case, while the charging case is charging. Now press the button on the right pod, and hold it for more than 5 seconds. You have now reset to factory settings. (Please note: If you have performed a factory reset, you will need to remove the headphones or "forget this device" from any smart phone or tablet they were once connected to. This will allow your device to now search for the newly restored headphones under BT devices)


      The right pod is the primary, which is connected to your source, usually a smartphone.
      The left pod is the secondary, which connects to the right pod.
       

      Category:

      Connectivity
    304. How do I know it is charging?

      You will see a solid red light to the left of the power button on the neck band. As soon as it is fully charged, the light will completely shut off.

    305. Does the App work with all of the Everest headphones?

      The app works with the Everest Elite models only.

    306. How many hours of playback can I expect on a full charge from the UA Sport Wireless Flex?

      You can expect to receive up to 12 hours of audio playback. Battery life can greatly influenced by volume level and the use of LED light on the neckband.

    307. How do I skip tracks on the Everest 750NC?

      To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.

    308. UA Pivot Headphones: Volume Control Information

      You will be able to control the volume by pressing the volume + and volume- buttons located on the controller.

      Category:

      Product information
    309. Speaker Phone Information

      This model does not feature an internal speaker phone and cannot be used for phone calls or other VoIP systems.
    310. Why is there no battery charger in the box?

      This is because standard USB charging is possible from so many sources and chargers, and also from computers. There is a charging cable in the box, which permits charging from all USB chargers of at least 1A capacity.

    311. I can’t seem to get UA Sport Wireless Heart Rate headphones to function correctly with my Android N/7.x device. How can I fix this?

      Android N, version 7.0 may have some compatibility issues, that are resolved with Android version 7.1. If your device is running Android N 7.0, please update it to 7.1 which should fix your issue.

    312. What size are the connectors with the Stage Wiring Kit AK-82CA

      The big connectors: max cable diameter 4.6mm connector width 4.5mm connector depth 7.3mm The small connector max cable diameter 1.65mm connector width 4.0mm connector depth 6.5mm

    313. How can I see that my T450BT is fully charged?

      The charging LED stops lighting white, and goes dark.

    314. How many smartphones or tablets can connect to my speaker?

      You can connect 2 smart devices ( iOS or Android ) simultaneously by Bluetooth. One when connecting via AUX cable.

    315. STADIUM UB4100 / KAPPA 4100MSB: Pairing New Remote To Bar

      If you've received a new remote for your bar, you must go through a pairing process.  To do that...
      1. Turn the unit on.
      2. Press and hold the Play and Prev buttons, at the same time, for 5 seconds.
      3. Press any button to start the new pairing process.
      4. Press the + button on the remote control.
      Your new remote is now paired to your bar.

      Category:

      Connectivity
    316. UA Flash: Voice Assistant

      To activate Voice Assistant, press and hold the LEFT ear for 5 seconds until music stops and voice assistance asks what they can help you with

    317. UA Flash: Power On and Pair Information

      To power on and pair the UA Flash, remove the ear tips from the charging case. If this is your first time using the headphones, they will automatically go into pairing mode. You will see the blue and red LED light flash on the RIGHT ear as it attempts to pair with your device. Make sure your device is in range and BT settings are ON. The JBL True Wireless Flash should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a slow blinking blue light below the UA logo on the RIGHT Ear. The RIGHT ear must be connected first in order to power on and connect the LEFT ear. To connect the LEFT ear, simply press and hold on the UA logo for 3-5 seconds until you hear the audible power on chime. (The left should automatically power on when you remove it from the case) Once powered on, it should connect to your device within a few seconds displaying a slow blinking blue LED light below the UA logo.

    318. How to avoid WiFi interference for your headphone

      You might have a USB extension dock to get the JBL Quantum 600/800 dongle as much as close to the headset, or place the common sources of interference (e.g. routers, Wi-Fi speakers etc.) as much as far from the JBL Quantum 600/800 dongle.

      Category:

      Troubleshooting
    319. Can I submerge Charge 3 in water?

      Yes. The Charge 3 can be submerged in 1 meter of water for 30 minutes in accordance with the international IPX7 standard.

    320. How do I use the Google Assistant with my headphones?




      -       For more information on what your Google Assistant can do, visit: assistant.google.com/platforms/headphones
       

      Category:

      Connectivity
    321. PartyBox Uneven Volume & Sound with Instruments

      If you are experiencing sound fading in and out (pumping) or volume levels changing while playing your instrument, this is known as limiting. The sound being sent into the PARTYBOX may be too loud which will cause the limiter in the speaker to kick in, which can cause the volume levels to dip.  This is done to protect the speaker from playing louder than it’s rated output, and it likely means that the instrument input level on the PARTYBOX is set too high.  Please perform these steps to calibrate your input level and prevent pumping:
       
       
      1. While music is playing via BT or line input, set the volume on the PARTYBOX to a comfortable listening level.
      2. Stop playing the music.
      3. Turn the instrument/guitar input volume on the PARTYBOX all the way down.
      4. Connect the instrument to the instrument/guitar input on the PARTYBOX.
      5. Set the instrument volume to max.
      6. Start playing the instrument and begin turning the instrument/guitar volume on the PARTYBOX up. The instrument should sound perfectly normal without any pumping or swelling. Continue to turn up the volume until you start to notice pumping or swelling. When you hear this, turn the volume back down a little bit until the pumping completely stops. You have now calibrated the input level for that instrument.  During this step, as you are turning up, if it gets too loud, turn down the main volume on the PARTYBOX to a comfortable level, and then continue.
      You should now use the main volume on the PARTYBOX to set the loudest volume for your instrument and can use the volume control on your instrument to adjust the level up or down.
       
      NOTE:  Whenever connecting a different instrument, you will likely have to repeat this process as all instruments (guitar pickups) have slightly different output levels.  This is how you can ensure maximum performance out of your PARTYBOX.
       

      Category:

      Product information
    322. How do I power on and pair the GO 2?

      Press the power button located on the far Left top of the speaker. If this is your first time pairing the device, the speaker will automatically go into pairing mode. Make sure that the product you are attempting to pair to is in search mode and in bluetooth range. The Go 2 should pop up on discoverable devices. Choose the Go 2 option and you will be connected within a few seconds.

    323. Can the JBL T450BT be used with a cable?

      No, this is a Bluetooth only headphone. Charging is done with cable, of course, but there is no cabled audio connection.

    324. Is this Partybox Supported by the JBL Partybox App?

      This model is supported by the JBL Partybox App.
      Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:

      SETTINGS: OTA update | Firmware Version | Quick Start Guide

      REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off

      LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode

      GET LOUD: Connect in TWS, switch Stereo channels and enable Party Mode
    325. What Bluetooth CODEC is supported on the JBL Playlist?

      The speaker supports SBC codec.

    326. Platforms we support

      The JBL Quantum 200 is compatible with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR.

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      Product information
    327. My JBL Headphones App - Available DJ Signatures

      Some of the DJ EQ curves have been removed from the My JBL Headphones app. Harman will ‘continuously’ update the My JBL Headphones app with new DJ sound-curves as this number changes based on who we sign agreements with and when.

      See the release notes for app version 4.10.9 below:
      - Adding support for TOUR PRO+ TWS and TOUR ONE Global version
      - Removing expired DJ’s signatures
    328. What is MapMyFitness?

      MapMyFitness is the World’s Largest Digital Fitness Community.

    329. 14 hours Battery-life without using RGB Lighting feature

      Yes, it's 14 hrs with RGB off. You can also find the details on the box.

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      Product information
    330. What does Reflect Mini BT weigh?

      Reflect Mini BT weighs 15 g.

    331. Does Focus 500/700 feature volume control?

      Yes, the Focus 500/700 features a 3 button mic that features, pause/play, track and volume control.

    332. I have connected JBL DRG to my smartphone before, but after power on, it won’t connect to my smartphone automatically.

      • Please check whether you connected JBL DRG with your smartphone and head unit via Bluetooth before, then power off the head unit. • If you have, wait 2 minutes for JBL DRG to reconnect to smartphone after power on. This is because JBL DRG will automatically search for the head unit, first then the smart phone.

    333. Does the Wi-Fi indicator on the front of JBL Playlist, has to be at full signal to work?

      If the Wi-Fi indicator has all 3 LED lights on, then the signal to the speaker is extremely good, and if only 2 LED light up, then the signal will be good. If you only have 1 LED light or No LED light we suggest moving the speaker to a different location for a better Wi-Fi signal and better audio experience.

    334. How do I activate voice command?

      Tap and hold the right earpiece for 4 seconds.

    335. How do I connect my Flip 3 or Flip 4 to Bluetooth sources?

      Turn the FLIP3 or FLIP 4 on by pressing the power button. If your FLIP hasn't been connected via Bluetooth before, it will start up in pairing mode. To put it in pairing mode, hold down the Bluetooth button for atleast 3 seconds, until the light flashes blue. You are now in pairing mode. Locate the FLIP on your device and pair them together. The two devices will sync together and you will hear a tone from the FLIP indicating it is successful.

    336. There are two kinds of remote cables for the Synchros series. How do you tell them apart?

      The three JBL Synchros on-ear and over-ear headphones S300, S500 and S700 all have cables with remote control on them. There are two types of remote controls. One is for iPhones mainly. It has white dividing rings between the poles of the jack plugs. The other one is for Android phones. It has black dividing rings between the poles of the jack plugs. This is shown in the owner's manuals as a drawing. The S300 comes in two models, S300i and S300a. They are of course meant for iPhones and Android, respectively. You should either buy the i or the a version, to match the phone you have. But since the difference is only in the remote control on the cable, it is always possible to buy the alternative cable later, as long as they are in stock as spare parts. The S500 and S700 have BOTH cables in the box, so there is no i and a version of these models.

    337. How do I check my heart rate on the JBL Reflect Fit headphones?

      Go to your Bluetooth Settings to confirm that you are connected to both JBL Reflect Fit Audio and JBL Reflect Fit HRM. Once you are connected to the Reflect Fit HRM you will hear the audio voice prompt state, "Searching for Heart Rate"......"Calibrating" followed by a heart beat prompt. It will calibrate for 2-5 seconds followed by "Heart Rate Detected". If it cannot verify your heart rate, the audio voice prompt will advise you to adjust the ear piece. Once it has established your heart rate, you will be able to manually check your heart rate by pressing the heart button located on the RIGHT arm of the neck band.

    338. Can I connect 2 separate devices to the SB 250 AUX and optical Inputs?

      SB 250 will only pass one connection at a time. If two connections are playing at the same time, then the optical device will take priority.

    339. Horizon 2: How to Turn Off/Bluetooth Standby Time

      To turn off the Horizon 2, Press the 'DAB/FM' button until no radio is playing.
      This works in the order (from standby/off): DAB / FM / Off.

      In Bluetooth mode, if the phone or tablet is disconnected, or nothing is played for 10 minutes, the Horizon 2 will go into standby mode automatically (not changeable).

      Category:

      Product information
    340. Using the USB Connection for your headphones

      The JBL Quantum 600 can only be used via 3.5mm or 2.4GHz wireless connection. 

      Category:

      Product information
    341. Can the Boost TV learn other IR functions than the ones mentioned in the manual?

      The functions that can be programmed from your TV remote control into Boost TV are Volume+ and Volume-, Mute and Power. No other functions can be learned.

    342. How Do I Power On and Pair the JBL DUETNC?

      Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure the E65BTNC headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.

    343. How do I keep the radio playing after having been awakened by radio?

      After the wake-up process is finished, and the radio alarm has been turned off by pressing the alarm button, it is necessary to press the radio button to keep the radio playing.

    344. How many hours of battery life can you expect on a full charge on the 150NC?

      You should expect up to 14 hours on a full charge. Please keep in mind that volume and content will effect the battery life.

    345. Problem pairing Subwoofer to the Soundbar and/or problems with remote programming. How do I reset the SB350?

      Reset the Soundbar by the same process as when doing "reset remote settings": 1. Switch the SB 350 ON. 2. Press and hold the Surround and Volume (–) buttons simultaneously for about 3-4 seconds, then let go. The Source selection Button flashes amber, followed by the power button and source buttons flashing several times. 3. The soundbar is now reset.

    346. No sound in my Quantum headphones

      Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're using the USB dongle, check that the correct playback device is selected under Control Panel > Sound > Playback. Select the proper playback device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.

      Category:

      Troubleshooting
    347. Microphone Information

      Yes. This headphone has a built in microphone. To answer a call, press the power button which is located on the Left Ear Cup for 1 second. If you wish to hang up the call, press and hold the power button for 2 seconds.

    348. How to use Google Assistant with your headphones

      After setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.
      Trigger Google - #1 FAQ.png
      Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/phones/#headphones

      Get your notifications
      Double-tap the Action button.

      Stop your Google Assistant
      Touch the Action button.

      Reply to the message (where available)
      After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.

      For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones

       

      Category:

      Getting started
    349. How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Boombox?

      1) Download and run the latest JBL Connect app on your phone 2) The JBL Connect app will begin discovering your JBL Boombox (please make sure your speaker is connected via Bluetooth first) 3) Use the toggle switch in the JBL Connect App to change the phone button to now have the voice assistant function 4) Simply press the “Play” button on your JBL Boombox (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. 5) Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021

    350. What is the charging time for the battery inside the Headphones Charging Case?

      The 400 mAh battery in the Charging Case will usually be fully charged within one hour, depending on charger capacity. 0.5 A chargers will take longer, 2 A or higher capacity chargers will be quicker.

    351. What type of charging connector does it use?

      Our FLIP 5 is using a USB-C charging connector. We included a USB-C charging cable in the box with your product. You cannot use your old Micro-USB charging cables, and they are not compatible with this type of connector.

      Category:

      Product information
    352. I have problems with dropouts in sound when streaming Bluetooth music from my smartphone or tablet.

      Please note that if you have a large number of Apps open, this may block or overtax the processor in your music player. Try to close all or most active apps. This should solve the problem.

    353. Multi-Point Connection Support

      This product features Multi-Point Connection which allows you to be connect to two devices at the same time. Effortlessly switch from listening to music on your portable device to a call from your phone.

      To connect to two devices at the same time:

      1. Power on your product.
      2. Make sure that the device you wish to connect to has the BT settings on and within range.
      3. If this is the first time connecting your product, you will notice a flashing LED to indicate that it is searching for a device to connect to. (If this is not your first time, your product will automatically reconnect to the last device it was connected to)
      4. Under your BT settings, go to discoverable devices and the product name should pop up within a few seconds. Depending on the device you are using, you may have to tap on the product to complete the connection. 
      5.Now that you are connected to the first device, push the BT button on the product to connect to the second device. The product should start searching for the second device by displaying a flashing LED.
      6. Go to your BT settings on your second device. The product should pop up on your discoverable devices should pop up within a few moments.

      (Please Note: If the product does not show up on your discoverable devices while it is in pairing mode, quickly turn off your BT settings and turn it back on. This will typically result in resetting the BT search in which your product should pop up on discoverable devices within a few moments)


       

      Category:

      Product information
    354. How many hours of playback can I receive on the UA Train headphones?

      Yes. You can control the volume by pressing the volue + and volume- buttons located on the back RIGHT ear cup.

    355. Which music services are compatible with the SIRI and Google Now voice assistant integration?

      iOS (SIRI) • iTunes • Apple Music • Local Music Android (Google Now) • Spotify • Google Play Music • Local Music Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

    356. How do I connect JBL DRG to my smartphone and head unit both via Bluetooth?

      • Plug the JBL DRG into OBD II port in your vehicle first. • Start your engine (JBL DRG will enter low power mode when the engine is off) • Then press Bluetooth button on DRG for pairing and connection to your smartphone. • After connected, launch the “JBL DRG” app on your smartphone. • Press the settings button on the left top of the app to enter the settings page. If your head unit’s Bluetooth is in discoverable mode, please enable the “Inquiry Mode” on the settings page. If your head unit’s Bluetooth is in inquiry mode, please disable “Inquiry Mode” on the settings page. • Exit the settings page and select “Bluetooth” in “Connection Mode”, JBL DRG will start the connection with head unit.

    357. What is the wireless range for JBL Soundgear?

      With its own transmitter, the BTA 20, Soundgear has a range of about 30 meters inside buildings, where reflections of the signal are present. Heavy obstacles between transmitter and Soundgear, or use in the outdoors, may reduce range. Also, other wireless systems may cause interference.

    358. USB connection with Quantum Duo and headphones

      Please avoid the use of USB splitters and extenders built into screens etc. Dropouts in sound and lack of signal from the microphone in headsets may be the result. If possible, always connect directly to the computer, or use a single extension cord.

      Category:

      Connectivity
    359. Does this headphone feature volume control?

      Yes, this headphone features a three button microphone that features volume control, track control, and can receive phone calls.

    360. What does ANC on/off mean? NXTGeneration Active Noise Cancelling?

      NXTGeneration (Next Generation) active noise cancelling gives consumers a new level of control over their listening experience. Harman’s noise cancelling technology actively reduces noise so it doesn’t interfere with your listening experience. However, we recognize that in certain environments, you need to have greater awareness of your surroundings and don’t want to be fully isolated from important sounds– whether it is on a city street, in the office or while commuting. Harman’s adjustable ambient aware technology gives the user the ability to bring in the sounds around them and fully adjust the balance between how loud the outside sounds are

    361. Where can I view detailed heart rate stats after I complete a workout with my headphones?

      You can view stats from your past workouts by going to your dashboard and tapping the Fitness quadrant. Tap the workout you would like to view. Your average and peak heart rate, heart rate distribution through your training session, and a graph of your real-time heart rate, will all be shown.

    362. My JBL Headphones App Features and Personalization

      Through the app, you can personalize your listening experience without creating an account. Connect via Bluetooth if you are using it for the first time. Once paired the headphones, you will be given the option to tailor the features to your preference.
      Easily control the sound settings, smart ambient and noise cancelling levels of your JBL headphones. Choose between Ambient Aware and TalkThru to be able to activate or deactivate that specific option directly from the headphones. You can also enable or disable ANC mode.
      Use Stage + to adjust the music reproduction to your likings. Choose between 5 “DJ Signatures” equalizer pre-sets (signed by world known DJs such as Armin van Buuren and Nicky Romero, among the others), and easily adjust the sound curve. Adjust mid-tones or treble by playing around with the curve.  
       

      Category:

      Product information
    363. JBL Free: Pairing Information

      Remove ear pieces from the case. Both ear pieces should automatically connect to each other. Wireless connections are automatically established when the headphones are taken out of the case. To pair to a different device, press and hold the Right ear piece for 5 seconds as it alternates between blue and white LED lights. Make sure that the device you are attempting to connect to is in pairing mode. The JBL Free should display on discoverable devices within 3-8 seconds. Choose JBL Free and the headphones will connect after you hear the audio confirmation tone.

    364. Whats in the box?

      What?s included: ? 1 JBL Flip3 stereo speaker with Bluetooth technology ? 1 Micro USB Charging cable ? 1 Safety sheet ? 1 Carry strap ? 1 Quick Start Guide

    365. I can’t upload the voice commands I registered.

      Make sure your smart phone supports BLE (Bluetooth Low Energy) and it is connected to Smartbase via Bluetooth.

    366. Endurance Series Headphones: Apt X

      The Endurance headphones do not support Apt X or AAC audio codecs.

    367. Do I need to close the USB cap for the speaker to be waterproof?

      Yes, it is needed to close the USB cap completely for waterproof.

    368. Mic Monitoring (side tone) Support

      Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.

      Category:

      Product information
    369. How can I avoid my Multimedia speaker going into standby after 10 minutes when I use the analog input?

      Because of EuP-regulations, the unit must enter Standby after 10 minutes to save power, when no sound is detected. Your HK or JBL component has a fixed threshold for this level. If you turn down the volume on your MP3 player or smartphone too low, the speaker will see this as silence. Next time you want to play music, simply turn up the volume on your MP3 player or smartphone as high as it goes, without distortion setting in. Now control the volume on your HK or JBL speaker instead of on the MP3 player or smartphone.

    370. What can I do with the Connect app?

      It is possible to rename the Bluetooth name of the primary connected device and set the Party or Stereo mode. If a firmware upgrade is available for any Connect, Connect+, or Partyboost compatible speaker, this can be installed through the JBL Portable app. Only identical products can be set to stereo mode. Please note that, even though you can pair a Boost TV with JBL Connect, you cannot control this from the JBL Connect App

    371. Can the size be adjusted on OR300?

      Yes, the click-on connector that holds the earphone in place on the Oculus Rift is adjustable in small clicks, longer or shorter.

    372. Front LED flashes sporadically while streaming audio

      Random flashing is an indication that the wireless link between primary and associated speakers was lost and recovered. If this happens too often, it may be caused by interference in the 2.4 GHz ISM band, caused by overcrowding of the band. Sometimes it helps to change location of the speakers, or to shut down other 2.4 GHz devices.

    373. Can I listen to music while charging?

      Yes, you can listen to music via cabled connection while you charge the battery. As soon as you insert the charging cable, all active circuits are switched off, and only the analog cable input remains active. When charging has finished, you can use the wireless and noise cancelling functions again.

      Category:

      Product information
    374. Can I use an in-ceiling speaker as an in-wall unit or vice versa?

      No, in-ceiling speakers cannot be used in the wall due to speaker dimensions. A wall is not deep enough to accommodate the depth of an in-ceiling speaker. For in-wall speakers, you can install them in the ceilings without any depth issues. However, for quality listening, we recommend using architectural speakers according to their intended purpose.

    375. How can I switch between Active Noise Cancellation, Smart Ambient (TalkThru) and off?

      Onboard Adaptive Noise Cancellation is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SHORT press the multi-function button to toggle from ANC to talk-through. Turn off ANC by long-pressing the multi-function button.  

    376. Is there a JBL app I can download to control the Playlist 150?

      JBL didn't make a specific application for this speaker. It is using Chromecast built-in technology which means you can use the Google Home app for controlling the speaker. Please note that there are limitations on what you can do with our speaker.

    377. How do I see when my JBL E45BT or E55BT is fully charged?

      While charging, the charging indicator diode is lighting constantly. When charging is complete, the light goes out.

    378. My Authentics L8/L16 can not connect to Wi-Fi network. How come?

      If you are experience connectivity problems with Wi-Fi connection, please try to reset all Wi-Fi settings. This can be done by pressing power button for 10 seconds, the power button will quickly flash to indicate it has been reset. After you have reset all Wi-Fi settings, please shutdown the device and pull out the power cable from the wall socket. Put back in the power cable into the wall socket and try do the Wi-Fi setup again.

    379. How many hours can I expect on a full charge?

      You can receive up to 20 hours of playback time. Please keep in mind that the level of volume at which you are listening to the device to can effect the longevity of the battery life.

    380. Can I listen to music while charging my JBL DUET NC?

      Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.

    381. Call Information

      To take a phone call, tap the center button of the right or left ear for 1 second. To hang up a call, tap and hold the center button for 1 second. To ignore a call, tap and hold center button for 3 seconds until music resumes. You may also use the ear buds in MONO or STEREO mode which allows you to make a call or listen to music on either bud independently.

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      Product information
    382. Can I use my Xtreme outside in rainy weather?

      Yes, this is no problem.

    383. How to set up your microphone

      Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.
      FLIP DOWN.png


      How to check your PC settings for the correct recording device
      1. Go to Control Panel
      Control panel.png
      2. Select Hardware and Sound
      Step 2.PNG
      3. Click on Sound
      Step 3.PNG
      3 Select  Recording
      Recording tap.jpg

      4. Make sure to select the proper recording device.

      1. Right-click on it Quantum headset.

        Set default communication device.jpg
      2. Now select "Set Default Device" or Select "Default Communication Device"

        Set default communication device 2.jpg

      5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties
      Properties.jpg

      6. Choose Levels.
      Levels 1.jpg

      7. Adjust accordingly.
      Levels 2.jpg  

      Category:

      Troubleshooting
    384. Can I stream Google Chromecast via my PC to Control Xstream?

      Yes, Control Xstream is a Chromecast device that allows you to cast music content via your Chrome browser. However, the JBL Control Xstream is not made for video purposes, because there will be delay between sound and image.

    385. How to Perform a Hardware Reset

      To perform a hardware reset of your earbuds, press and hold the reset button on the charging case* for more than 5 seconds. This resets the earbuds without restoring the settings to the factory defaults.
      * Location
      Live 300TWS/Live Pro+ TWS: Inside the charging case between the earbuds.
      Live Free NC+/Reflect Mini NC TWS: On the back of the charging case, next to the USB-C port.
      Club Pro+ TWS: On the bottom of the charging case, next to the USB-C port.
    386. How to setup a smart home device with your Google Assistant-enabled speaker

      This video will show you how to set up a smart home device and how to use it with your Google Assistant built-in speaker such as JBL LINK Series


       
    387. Does Boost TV Support AptX Codec?

      No, we only support SBC Codec and AAC Codec.

    388. E55BT Headphones: Track Information

      To skip the tracks forward, you press and hold the volume up button for 3 seconds. To skip tracks backward, press and hold the volume down button for 3 seconds.

    389. How do I power on and pair the Tune 205BT?

      Make sure that the device you want to connect to is on and in pairing mode. Press and hold the center button on the inline microphone for 3-5 seconds. (We recommend putting one ear tip inside your ear to hear the audio prompt) You should here "powering on.....pairing" as it searches for your device. The Tune 205BT headphone should appear on your discoverable devices and should connect within 2-3 seconds. If you wish to pair to a different device, make sure the last device it was connected to has the bluetooth turned off. Make sure the headphones are off and press and hold the center button between 3-5 seconds or until the audio prompt states that it is "looking for device" You should be able to pair with a different device within 2-3 seconds.

    390. Playback Time

      This product supports up to 10 hours of audio playtime. Please note that battery life may vary depending on volume level and content. 

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      Product information
    391. How does JBL QuantumSURROUND virtualization technology process my sound?

      JBL QuantumSURROUND takes up to 8 channels of audio, and recreates a multi-channel setup—including overhead channels—as measured inside one of JBL’s listening rooms. You’ll hear the multi-channel mix as if you’re right in the middle of the game.

    392. Can I replace the ear pads on my Everest 700 or Elite 700 headphones?

      It is possible to replace the ear pads, but there are details to consider. On Elite 700: The ear pads are held in place by a plastic plate with claws, and some of the claws will most likely break off when you remove the pad. You do this by grabbing under the edge where the fabric ends, then pulling hard outward. The claws will eventually let go, and some of them will break off, rattling inside the ear pod. The only way to get them out is to unscrew the speaker plate, lift it up, and shake out the broken-off claws. The new pads are simply centered over the speaker plate, and the claws pressed into the holes with a firm pressure. On Everest 700: The ear pads are glued into position with double-adhesive tape. Pull the old pads off with a forceful, steady pull, until the glue lets go. Remove the protective layer on the new pads, and carefully position them correctly before pressing home all the way around the edge.

    393. I have connected another JBL Connect product to my Boost TV but now I want to switch the Bluetooth source. How do I connect to a different device?

      When using the Boost TV as single device, it can have up to 3 Bluetooth connected devices attached. Once you are activating JBL Connect, it can only have one active Bluetooth source connected. To be able to use a different Bluetooth source, please turn off Bluetooth on your current connected device, and then press Bluetooth button on the Boost TV to enter pairing mode. Your new Bluetooth device are now connected and in control of the music.

    394. How do you skip tracks on the UA train headphones?

      Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up for 2-3 seconds and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. Once connected, you will see a solid blue light above the power button.

    395. Can the JBL Playlist150 be used for multi-room solutions?

      Yes, by using the Google Home application. Simply create a group, add your speakers together and then you have multiroom playability.

    396. How do I connect to a different device?

      Make sure that the headphones are turned off. Press hold the power button for 3-5 seconds until you hear the audible voice stating “looking for device” You will see the LED lights flash red and blue as it is searching for a new device to connect to. Make sure the device you are trying to connect to is in search mode and it should recognize the device within a few seconds.

    397. I am trying to use Bluetooth, but it is not working after the setup.

      To use Bluetooth, you must continue the setup in the Google Home app first.
      The Bluetooth feature requires a Google account sign-in before it is enabled.

      Category:

      Troubleshooting
    398. Dual Wireless Sound Information

      The Onyx Studio 7 features Dual Wireless Sound which allows you to connect two Onyx Studio 7 speakers together for a more powerful listening experience. Please note: You cannot connect the Onyx Studio 7 to other Onyx Studio speakers such as the Onyx Studio 6 and 5. 

      Category:

      Product information
    399. Physical damage on headphones

      If your JBL Quantum headphone is under warranty, you can visit our Support Site at

      https://support.jbl.com/us/en/

      Category:

      Product information
    400. Your Google data and privacy data

      The Facts about your data and how Google uses them.

      To improve their services:
      Google uses the data to make their services faster, smarter, and more useful to you, such as providing better search results and timely traffic updates.
      Data allows Google Assistant and their services to be more efficient and faster.
      Google Assistant learns over time to provide better and more personalized feedback.
      Yes, Google services are protected by one of the world’s most advanced security infrastructures. Conversations within your LINK BAR is encrypted by default.

      Your Search history:
      Your search history on the LINK BAR will appear in your Google account's search history. Also, if you give the LINK BAR permission, it may access your data saved in other Google services such as Calendar and Gmail to answer questions you ask.

      Conversations and questions:
      Any conversation or search history is stored in the cloud via your Google account and saved until you choose to delete it in the Google Home app. The LINK BAR does not keep or store any data locally.

      We hope that your concern about the Privacy data is answered.

       

    401. How do I connect my JBL LIVE headphones to my device via Bluetooth?

      To pair the JBL LIVE headphones the first time, switch the headphone on, look for the blinking blue light indicating pairing mode. Switch on Bluetooth on your source device, find the JBL LIVE headphones in Settings > Bluetooth and confirm pairing. To pair the JBL LIVE headphones from the second time onwards, or to link them with a different device, press and hold the power button until the blue flashing light is visible. 
    402. What settings should I use to get the most out of JBL QuantumSURROUND?

      Different games have different settings, but as a general rule, make sure that your game outputs multi-channel unprocessed audio. We recommend 7.1 surround, but 5.1 works too. Always disable any other processing (like DTS and Dolby).  

    403. What is the purpose of the audio level adjustment on in-wall/in-ceiling speakers?

      The audio level adjustment is a dedicated control for adjusting the tweeter’s high frequency volume. It allows you attenuate up to 3dB, based on your environment and/or preference.

    404. What platforms can I use with my JBL Quantum ONE headset?

      The JBL Quantum ONE headset is compatible via 3.5mm jack with PC, PlayStation, Xbox, Nintendo Switch, Mobile, Mac and VR. You can use the USB connection with PC.

    405. Game-Chat Balance Support

      For JBL Quantum 100/200/300 models, they do not offer Game-Chat audio dial function.
      To get the Game-Chat dial feature, you need JBL Quantum 400, and up, then you can adjust game-chat balance by rotating the dial-up and down.

      For models that support Game-Chat dial, when you rotate the dial, you will feel a notch that indicates 50% game and 50% chat. Or you can see the status on the top bar of the JBL QuantumENGINE.

      Category:

      Product information
    406. Can the carrying case from the Elite 300 and 700 be used for the Everest 300BT and 700BT?

      Yes, the two model 300 versions are of identical size, and so are the two model 700 versions. The carrying cases can be purchased as spare parts.

    407. Charge 4: Charging Information

      The Charge 4 features a built-in rechargeable Li-ion 7500mAH battery that supports up to 20 hours of playtime. Battery charge time is 4 hours.

    408. Is JBL Playlist a portable speaker?

      No, the speaker needs to be connected to power before it can work.

    409. UA React Headphones: Waterproof Information

      Yes. The UA React features an IPX7 rating which offers full protection from sweat and water. They can be fully submerged for up to 30 minutes.

      Category:

      Product information
    410. Why do I get an orange charger cable with my blue Flip3

      Orange cable is JBL signature color!

    411. What's in the box

      Your JBL Quantum 100 includes the headset, a detachable microphone, QSG l Warranty Card l Warning Card, and a microphone windshield.

      Category:

      Product information
    412. Pressing Play/Pause button in short period of time is not resuming or pausing music right away

      With some of the new mobile devices, pressing the Play/Pause button seems not to work, as devices require longer time to receive confirmation of the action. Please check on the JBL Control X wireless top panel LED indication that the command is received and acknowledged before pressing the Play/Pause command again. It can result in having to press the button two times quickly to activate the proper command before command acknowledgement times out.

    413. Re-establishing Volume Levels/Balance between Earbuds

      As with all in-ear headphones, our range of TWS headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds and your ears. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing.

      If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). The should remove the wax and resolve the volume/balance issues.

      Earwax Cleaning.png 20210222_123301_resizedcrop.jpg
       

      Category:

      Troubleshooting
    414. How long is the cable between the ear pods on Under Armour Sport Wireless?

      The cable is 46 cm long.

    415. How To Manual Update Software: BAR 5.1 Surround

      1. Press and hold the [VOL- ] and [SOURCE] buttons simultaneously.  The software version will scroll across the front display.
      2. If a newer software version is available, download it from the JBL website.
      3. Copy the two files to the Root directory of an empty USB thumb drive.
        • Update.zip
        • Checksum.txt
      4. On the bar, press and hold the [POWER] and [SOURCE] buttons for more than 10 seconds.  This will reset the BAR 5.1 Surround.
      5. Insert the USB thumb drive into the USB port on the rear panel of the bar.
      6. On the bar, press and hold the [POWER] and [VOL-] buttons for more than 10 seconds to begin the software update process.
      7. "UPDATING" will appear on the front display of the bar.
      8. Wait for the software update to complete.  The unit will reboot and go back to standby.
      9. Turn unit on.
      10. Press and hold the [VOL- ] and [SOURCE] buttons simultaneously.  The new software version will scroll across the front display.
      BAR5.1SURROUND software update 1.png

      Category:

      Recommendations
    416. How to pack a product when sending it to the Service Center

       We strongly recommend that you use the original packaging with the existing shock-absorbing packaging material.


      Don’t have the original packaging?

      Please follow these important guidelines to ensure that you pack the device safely and avoid shipping damage.
       

      • Never use bubble-wrap only.
      • Choose a sturdy cardboard box that permits at least 10cm of packaging materials between the device and the walls of the box. Putting the device into a cardboard box without proper shock-absorbing packaging materials will result in damage to the device.
         Air-bubble isolation and foam beans is advisable only for very light-weight items.
      • Use packaging materials that cannot move around, and cannot be damaged by the device moving around and being shaken about.
      • For all larger items such as sound bars, subwoofers and PartyBoxes, use either panels of foam rubber or strong cardboard plates, or other sturdy materials that keep the device completely still inside the box, even if the box is shaken with considerable force. Keep in mind to still have 10cm or more of packing materials between device and box walls.
      This way, your device should reach its destination undamaged.
       
    417. How do I find the proper fit with my Under Armour Sport Wireless Heart Rate headphones?

      First, it is very important that you use the correct size enhancers (rubber tips). This headphone features the TwistLock technology that is uniquely designed to fit in the bowl of the ear (vs. inner ear). They may look bigger than traditional ear buds, but this design provides the most secure fit to ensure they never fall-out in the most active workouts. To properly put them on, first make sure you have the Right and Left ear bud in the correct ear. The number to indicate the enhancer size is featured on the inside of the enhancer next to the large L or R (left ear, right ear). Next, gently insert the enhancer into your ear with a forward motion towards the jaw, which should twist and lock the enhancer into place. After the enhancers are securely locked in the ear, we recommend wrapping the ear loop up and over the ear for the most comfortable fit. Please note, the ear loop should not be pushed backwards to align with arc of the ear perfectly; it is likely there will be negative space between the headphone and your ear. The size 7 will be featured on the model; two smaller sizes (5 & 6) and one larger (8) will be included in the packaging. If you experience discomfort wearing the size 7, try the next size down. If you try a smaller size and the headphones fall out easily or the enhancer does not extend fully to the back of the bowl of the ear, you should try a bigger size. If you’re unable to find a secure fit, one our fit specialists can assist you with a different size or guidance on how to properly wear these headphones. For any questions or concerns regarding fit and sizing, please contact your local JBL Customer Support or please email us from our Support page at https://www.jbl.com/support-contact.html.

    418. Why can't I hear audio from my headphones?

      Make sure the headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 400 Game, right-click, and select "Set as Default Device".  Check on the top bar of the JBL QuantumENGINE whether your headset's game-chat balance dial is set correctly. Check the JBL Quantum 400 Game device and make sure it is not muted or turned all the way down.

      Category:

      Troubleshooting
    419. What else can I do with the QuantumENGINE?

      You can adjust equalizer, RGB LED effects, calibrate Quantum ONE headtracking, change microphone settings and update the headset's firmware.

    420. How to manually activate SilentNow Feature

      JBL TOUR ONE
      Power off Tour One first and hold the ambient aware button on the left earcup for 2 seconds. You can get ANC on without Bluetooth connection, which will save your battery. Once you slide up the button on the right ear cup to power on, Bluetooth connection and music will return to normal.


        Manually activating Silent NOW #1.png

      JBL TOUR PRO+ TWS
      Press and hold both right and left earbuds on Tour Pro+ TWS for 5 seconds at the same time. You can get ANC on without Bluetooth connection, which will save your battery. Once you press and hold both right and left earbuds for 5 seconds, Bluetooth connection and music will return to normal.

        Manually activating Silent NOW.png

      Category:

      Product information
    421. How do you track backward?

      Tap and hold the left earpiece for 2 seconds

    422. The headphone is sweatproof. Is it also waterproof?

      This is a sweatproof headphone, but if you regularly sweat profusely, or use it in rainy weather, damage may result.

    423. Do the Everest headphones have to be powered on before you connect them to the computer?

      No, the tool will tell you to switch them ON when necessary.

    424. Can you take calls on the Inspire 500?

      Yes, the Inspire 500 features a microphone located on the cord. We recommend running the cord under your chin for the best call connection.

    425. Does the Flip 4 fit into the Flip 3 carrying case?

      No, the Flip 3 carrying case is too small. At the moment, no carrying case is available for Flip 4. We suggest that you check out manufacturers that specialize in this kind of accessory.

    426. How do I lock my JBL Endurance DIVE before going into the water?

      Tap once on the JBL logo of the right earbud, then place your finger on the logo again, and hold it there for 5 seconds. You will hear a confirmation tone in the headphones when locking takes place. To unlock, close the power hook.

    427. How can I work with RGB lighting properly with JBL QuantumENGINE?

      Any changes you make on the Lighting page will be immediately reflected on your headset.

    428. How to Factory Reset True Wireless Stereo Headphones

      Place both ear pods in the charging box, while the charging box is plugged into a power source. Press and hold the button on the Right pod for about 5 seconds. The LED on the pod will turn off and then turn back on again. This restores to factory defaults. (Please note that charging must take place for reset to work.) It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.

      Category:

      Product information
    429. JBL DRG doesn’t generate engine sound in my car.

      Please check with your car manufacturer to ensure your car supports CAN or K-line. JBL DRG only works with CAN and K-line to get the engine data for engine sound simulation. If your car does support CAN or K-line, please launch the JBL DRG app and check the engine sound volume bar (the right column with button marked with “E”) in the “Sound Mode” section to make sure it is not turned off.

    430. Are the voice prompts available in other languages, besides English, or will they be?

      No, the voice prompts are only available in English.

    431. Do the Everest and Everest Elite headphones support AAC or aptX?

      Sorry, neither AAC nor aptX are supported.

    432. Will the setting of the EQ influence the TruNote calibration results?

      No, it will not change the TruNote autocalibration results. TruNote equalizes the acoustics of the headphones to the specific fit to your head As is the case with any supplemental equalization setting, it will change how the audio sounds to the user

    433. I have poor picture quality when streaming videos

      The quality of content depends on your Internet bandwidth. The minimum Internet speed is at least 25Mbps (megabit per second) or above for the best performance.
      When using the LINK BAR to the WiFi router, always use 5 GHz WiFi band for highest performance at any time.

      If you are still struggling with the quality of your content, then we have added an Ethernet port (LAN connection), which allows you to wire the LINK BAR for a steadier connection and performance.

      More actionable advice:
      • Limit your device(s) at night or when you are streaming content that requires the best performance possible!
      • Upgrade older product that could cause slow data transfer.
      • Move devices that are capable of connecting to 5 GHz WiFi and leave "Legacy" product on 2.4 GHz only.
      • Upgrade your router. Upgrading to a newer generation router is cheap and effective way to improve your home network in every way. It provides both a better Wi-Fi range and stronger signal.
      • We are recommending that you go for a mid to high-level Wi-Fi router.
    434. Music from Bluetooth and Wi-Fi sources are mixed the first few second when a 2.0 speaker system is in use.

      When switching a stereo pair from Bluetooth to Wi-Fi sources, the Bluetooth audio may still be heard in one speaker for a short time. Wait a few seconds and both products will sync and play the same audio.

    435. How is the remote control used?

      When playing music: one click is Pause or Play. Two clicks skips to next track. Three clicks skips back to start of track or previous track. At all times, hold the button to start voice-activated phone functions. For telephone use: one click to accept a call, two clicks to end the call.

    436. How do I request or purchase peripheral parts for my JBL Quantum headset?

      Replacement parts are available from authorized dealers and Service Centers. Please contact our customer service department for more information and contact details.

    437. How many ear tip sizes come inside the box of the UA Sport Wireless Flex?

      The UA Sport Wireless Flex has size 3 (wingless) and the larger size 5 (winged). It also features three sizes of the small, medium, large inner ear tips. The unit comes with the size 5 Medium in ear tip on the unit out of the box.

    438. Can the ELITE models play without noise cancelling when using cabled connection?

      Yes, both ELITE 300 and 700 can do this.

    439. Can I use my Flip3 outside in rainy weather?

      Yes, this is no problem.

    440. How do I activate the SIRI® and Google Now™ voice assistant integration on my JBL Pulse 2?

      1. Download and run the latest JBL Connect app on your phone 2. The JBL Connect app will begin discovering your JBL Pulse 2 (please make sure your speaker is connected via Bluetooth first) 3. Click on the software update and plug your speaker into a power source during the update 4. Once the upgrade is successful, use the toggle switch to change the play/pause button to now have the voice assistant function 5. Simply press the play/pause button on your JBL Pulse 2 (you will hear a brief tone) and begin speaking your commands via SIRI and Google Now. Please check the below links for more information regarding SIRI and Google Now available voice commands: SIRI: https://support.apple.com/HT204389 Google Now: https://support.google.com/websearch/answer/2940021 Android, Google Now, Google Play are trademarks of Google Inc. Siri, iTunes, and Apple Music are trademarks of Apple Inc. Spotify is a registered trademark of Spotify AB. IOS is a registered trademark of Cisco in the US and is used by Apple under license.

    441. I am not able to stream Spotify music to my JBL Playlist, how come?

      To use the Spotify Connect feature for JBL Playlist, a premium Spotify account is required. Please visit www.Spotify.com/freetrial for 30 days of complimentary premium account trial for first time users.

    442. Can the T450BT headphone play with cable as well as Bluetooth?

      No, this model is made for Bluetooth use only. There is no option for cabled connection.

    443. When will I know that there is a low Battery?

      You should hear the audible voice stating ‘low battery’ when you have about 20 minutes left of battery life left on the UA WIRELESS headphones. If you have an Apple device, you will actually be able to see the battery life in the upper right hand corner of the device next to the BT symbol.

    444. How do I know if the headphones are fully charged on the UA Train headphones?

      As the headphones are charging, you will see a red solid light indicator at the bottom LEFT ear cup. Once the unit is fully charged, the red light will turn off.

    445. What is HDCP 2.2?

      HDCP stands for High-bandwidth Digital Content Protection. In short term, this is used to protect 4K material from illegal pirating. Every device in your chain system, must support HDCP 2.2, meaning if your 4K Blue-Ray player has HDCP 2.2, then your Soundbar must support it (SB450 does) and TV as well, or else you won't see any 4K material. In case your TV do not support HDCP 2.2, then it will downscale to 1080P content, this is done by the Blue-Ray player.

    446. How to adjust EQ and settings when watching or playing games (without leaving the app)

      Sometimes you need to change settings such as changing EQ to match the content you are watching or adjusting the bass level.
      1. Grab your Remote control.
      2. Press and hold the "HOME" button down, an overlay on the right side of the screen will appear.
      3. This is our quick settings menu.
      4. Go to Settings --> Sound --> Select EQ Mode
      5. Hit the back button Arrow icon a couple of times until you are back at what you are watching.
      With the Quick settings menu, you don't have to stop and leave the app or content you are watching, its very simple, and easy to use!
    447. Does the JBL QuantumONE calibration mic calibrate both ears?

      Yes, the calibration is done for both left and right ears

      Category:

      Product information
    448. What is the requirement for the JBL Everest GA series?

      These are the supported languages for the Everest GA series.

      • English (US, UK, CA, IN, AU)
      • German
      • French (CA, FR)
      • Japanese
      • Portuguese (BR)
      More will be added in future Google releases.

    449. Can I surprise family and friends in another European country with a present?

      Unfortunately this is not currently possible.

    450. Sweatproof Information (IPX4)

      This unit is IPX4 rated, which means that it is sweatproof (suitable for working out) and can withstand water splashes from any direction. However, the unit is not waterproof and should never be submerged in water.

      Category:

      Product information
    451. What does Google do with all the data when using JBL LINK 10, 20, 300 or 500?

      First and foremost, Google uses the data to make their services faster, smarter, and more useful to you, such as providing better search results and timely traffic updates.

    452. Active Noise Cancelling Information

      This headphone features Active Noise Cancelling which allows you to reduce unwanted background noise. In order to activate ANC, press or slide the ANC button located on the right ear cup. You should hear the audible ANC tone once activated.
    453. Are the materials used in the Everest 310/710 headphones real leather?

      No. Our Everest series headphones are made with synthetic protein non-animal leather.

    454. What's in the box - GTR-601 GTR-1001

      1 amplifier, 2 spare fuses and owners manual

    455. How long does JBL LINK 10, 20, 300 or 500 keep my data?

      Any conversation or search history is stored in the cloud via your Google account and is saved until you choose to delete it. JBL LINK speakers do not keep or store any data locally.

    456. How do I install JBL QuantumENGINE software?

      After downloading and activating the installer, you will need to accept the terms and conditions. After which the installation process is automatic.

    457. Can Control Xstream be connected by wire

      This is an active speaker, so it can be connected with an 3.5 mm AUX connection.

    458. Why can't I hear game or music audio?

      Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum ONE Game, right-click, and select "Set as Default Device". Check your headset's game audio chat balance puck and ensure that the balance is correct. Check the JBL Quantum ONE Game device and make sure it is not muted or turned all the way down.

    459. Beyond gaming, how can I use JBL QuantumSURROUND?

      JBL QuantumSURROUND technology can be used with any type of multi-channel audio content. For example: Netflix content, Blu-ray, and music mixed in 5.1 or 7.1 surround.

    460. Can I use the AUX or Optical Input on Boost TV to make JBL Connect send TV sound to another JBL Speaker?

      Only Bluetooth pairing can be used for JBL Connect on Boost TV.

    461. There are times when my smart phone stops charging when attached to the wireless charge arm on Smartbase.

      This can be caused by the charge arm reaching its thermal temperature cutoff. This is a safety feature to prevent a potential risk. For proper heat dissipation, always be sure to have the charging arm in the open position when your smart phone is attached.

    462. UA Pivot Headphones: Charging Information

      As the headphones are charging, you will see a red solid light indicator on the controller. Once the unit is fully charged, the red light will turn off.

      Category:

      Product information
    463. BAR 9.1: Software Update Release Notes

      BAR 9.1
      Software Update Release Notes
      ------------------------------------------------------------------------
      Version:  V21.13.11.80
      Release Date:  April 8, 2021
      Release Media:  OTA (over the air) Automatic Upgrade and/or USB
      Filename:  JBL Bar9.1 TWS ver 21.13.11.80.zip
      • Improves Soundbar Optical, HDMI, and ARC Compatibility with TV.
      • Improves Bluetooth connectivity for mobile devices.
      • Improved LED Display Messages.
      • Bug fix to remove detachable speakers battery level checking due to imprecise readings.
      NOTE:  This software update is not applicable to the JBL BAR 9.1 China version.

      注意:此软件升级不适用于JBL Bar 9.1中国版。
       

      Category:

      Product information
    464. Pairing issues with a Smartphone or Tablet

      1. First, try to restart the Bluetooth connection on your source device (Smartphone/tablet/PC) by switching Bluetooth off and on again with a short pause in between.

      2. "Forget" (remove) the previously paired connection (on your smartphone/tablet/PC) in your Bluetooth settings if you had once paired with your product.

      3. Try to restart the source device (Smartphone/tablet/PC) by powering it off and on again and after restarting, try to establish a Bluetooth connection to your product.

      4. If the above does not work, then try to restart your product (Portable speaker, Headphone) by turning it off and on again.

      5. Press and hold down the Bluetooth button on your device (Portable speaker, Headphones) to initiate pairing mode again.

      6. Go into the Bluetooth settings on your Smartphone/tablet or PC to start the pairing process.

      You should now have a successful pairing with your device. If you are still experiencing issues, please contact us again.

      Category:

      Connectivity
    465. Can I customize my Heart Rate Zones?

      Currently in Record, you can not customize ranges for each heart rate zone but you can customize your Max heart rate, which affects your zone ranges. Edit your Max heart rate by going to My Profile page by tapping the person icon in the top left corner. Tap the edit button in the top left corner to edit the Max HR field.

    466. Does JBL Quantum ONE provide mic monitoring (side tone) feature?

      Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.

    467. When will the JBL Boost TV go into standby mode?

      If there is no activity on your JBL Boost TV, it will go into standby mode after 20 minutes, and will take a couple of seconds to turn on after standby mode.

    468. How do I pair the subwoofer to my JBL BAR soundbar if pairing does not happen automatically?

      Normal pairing is automatic, and happens when you first switch both devices on. If pairing does not take place automatically, or you have to force new pairing, here is what to do: Turn on the soundbar and the subwoofer. If the connection is lost, the LED indicator on the subwoofer blinks slowly. Second, press the CONNECT button on the subwoofer to enter pairing mode. The LED indicator on the subwoofer blinks quickly. Third, press and hold the DIM DISPLAY button on the remote control for 5 seconds, followed by short press on BASS+, and BASS- button in sequence. Panel display will show “PAIRING”. If pairing succeeds, the LED indicator on the subwoofer lights up, and the soundbar display will show "DONE”. If pairing fails, the indicator on the subwoofer blinks slowly. Lastly, if the pairing fails, repeat the steps above. If you have continued trouble performing the pairing, please try to switch off all wireless devices in the home, then try again. This means routers, TV sets with wireless functions, telephones, computers etc. Since overcrowding on the 2.4 GHz frequency now often causes problems, eliminating all this activity makes space for the Bar to establish its connection, and you should be able to pair without problems. Afterwards, you can switch your devices on again. Often, all will now work fine, and if not, you will know which devices are doing the interference.

    469. What’s the difference between JBL QuantumSURROUND and JBL QuantumSPHERE 360?

      JBL QuantumSPHERE 360 is JBL QuantumSURROUND that’s kicked up a notch by using a head-tracking sensor to fix sounds in 360 degrees of space around you. With typical headphones, when you move your head, the soundscape follows your movement. But with JBL QuantumSPHERE 360, if you rotate your head, the sound source’s perceived location stays in place because the head-tracking sensor compensates for your head movement. For example, if there’s a sound coming from in front of you, and you turn your head to the left, the sound source’s perceived location moves to your right ear—the sound stays locked in space as you move your head. 

      Also, the human brain uses small head movements to distinguish if sound sources are behind or in front of us. The brain processes the differences between when a sound arrives at the left vs. the right ear to determine where the sound is located. So with JBL QuantumSPHERE 360, you can move your head naturally to pinpoint the exact source of sounds around you. 

      JBL QuantumSPHERE 360 is only available with the JBL QuantumONE gaming headset.
       
    470. Where is the serial number?

      On the BT and ELITE NXT series over-ear and on-ear models, the serial number sticker is on the inside of the headband left side, visible when the size adjustment is pulled all the way out. Serial numbers are also shown on the boxes. On ELITE 100 in-ear, it is on the box only.

    471. How long is the cable connecting the two ear speakers on JBL Under Armour wireless headphones?

      It is 40 cm long.

    472. How can the headphones be restored to factory default?

      Switch the headphone ON, then press both volume buttons (VOL + and VOL-) at the same time, and hold them for 5-6 seconds. The headphones are now reset to factory default.

    473. Does the microphone feature volume and track control on the Tune 205BT?

      Yes, the microphone allows you to skip tracks and control volume. To skip tracks forward, press and hold the volume + for 3 seconds. To skip tracks backward, press and hold the volume - for 3 seconds.

    474. JBL Free: Power On Information

      Remove the Right ear piece from the case. (It should automatically enter into pairing mode and will alternate between blue and white LED) Make sure the unit you are trying to connect to is in pairing mode. It should recognize the JBL Free within 3-8 seconds. Choose "JBL Free" to connect.

    475. I have another virtual surround sound solution on my PC, can I use it with JBL QuantumSURROUND?

      No, using two virtualization algorithms at the same will very negatively affect the performance and sound quality. Be sure you’re only using one surround sound solution at a time.

    476. Is the JBL Soundgear collar flexible?

      Yes, two flexible joints permit you to expand the collar to make it easier to place it around your neck.

    477. How many speakers are inside the JBL Soundgear?

      There are four speakers inside, two under each ear, for a more full and expansive experience.

    478. Can I connect the headphones to my UA band?

      Yes, Once you've added your UA Sport Wireless Heart Rate to the UA Record mobile app any workout started on your UA Band will automatically connect to the headphones if powered on and present. The Band will indicate the heart rate sensor is connected and begin showing your heart rate zones using the color LED on the side of the Band.

    479. UA Pivot Headphones: AptX Support Information

      The UA Pivot headphones do not support AptX™ and AptX HD™ audio codecs.

    480. Do these headphones have volume control?

      Yes, the Reflect Aware features a three button inline microphone that allows you to control the volume.

    481. If I pair my Bluetooth speaker to my phone, and record a video with the phone, will the speaker's microphone serve as audio source?

      No, all recordings made on the telephone will be using the telephone's built-in microphone. Replay of the recording will be heard over the speaker afterwards, though, as long as it is paired to the telephone.

    482. Can the voice prompts be switched off and on?

      Yes, in the app.

    483. I cannot activate my voice assistant when touching the dedicated button.

      Please check that Google Assistant or Amazon Alexa are installed on your device.
      Try to repeat the setup process.
      Also, switching the headphones off and on once or twice may solve the problem.
    484. What is connect+?

      JBL Connect+ can wirelessly link more than 100 JBL Connect+ enabled speakers together to amplify the party

    485. What's in the box?

      Your JBL Quantum 300 includes the headset, a USB dongle, QSG l Warranty Card l Warning Card, and a microphone windshield.

    486. Reflect Fit Headphones: Track Control

      To skip the tracks forward, press and hold the volume up (+) button for 1-2 seconds and you will advanced to the next song. To start the current song you are listening to over, press and hold the volume down (-) button for 1-2 seconds. Please note: You can only advance to the next song be skipping forward, you cannot skip tracks backward. You can only restart the current song over by pressing the volume down (-) button.

    487. Do you have a list of all games with surround sound?

      Check out a list of games with surround sound: https://satsun.org/audio/

    488. My Xtreme got dirty after a day on the beach. Can I rinse it under the faucet or shower?

      Yes, rinse it under a faucet or under the shower, but not under full water pressure.

    489. Does this headphone support JBL QuantumSURROUND?

      The JBL Quantum 200 is not equipped with JBL QuantumSURROUND. You can consider to purchase the Quantum 300, which comes with a USB dongle and access to JBL QuantumENGINE. 

      Category:

      Product information
    490. PartyBox TWS Information

      It is possible to pair two of the same model of JBL PartyBox speakers together through TWS (True Wireless Stereo) mode.

      PartyBox On-The-Go/100:
      Connect just the left PartyBox with the chosen device first, with the right PartyBox turned off. The speaker that is connected first will automatically be the left channel. Now turn the right PartyBox on and continue with TWS pairing (detailed below).

      PartyBox 200/300/310*/1000:
      A button (L/R) on the rear of the speakers is used to assign the correct channel to the speakers after pairing is made. *This can also be done using the Partybox app, compatible with the Partybox 310 only. 
      In order to activate TWS mode, press and hold the Bluetooth button on the first speaker until the notification chime sounds, about 5 seconds. Then press and hold the Bluetooth button on the second speaker until the notification chime sounds (as seen below). TWS mode is now activated. To disable TWS, press and hold the Bluetooth button on either speaker, or power off one speaker.

       
      Please note: In order to achieve TWS mode, the speaker must be the same model with the exception of the PartyBox 200 and PartyBox 300 which can be paired together via TWS. You cannot achieve TWS with a PartyBox 1000 and a PartyBox 300. You cannot achieve TWS with a PartyBox 100 and PartyBox 200.

      Category:

      Product information
    491. Partybox Connection Information

      The Partybox 310 cannot connect to other Partybox models such as the Partybox 100, 200, or 300 via TWS connection. The Partybox 310 can only connect to another Partybox 310 for TWS connection. 

      Unlike the Partybox 200 and 300, the 310 does not feature RCA connections. 

      Please Note: If you have multiple Partybox units, connection via daisy chain style using the Aux In/Out connections is possible. 

      Category:

      Connectivity
    492. Will it work with a wireless microphone?

      No - it is not designed to work with a wireless microphone.

    493. How to play music and more with your Google Assistant enabled smart speaker

      This video shows how to play music and much more with your Google Assistant. You can practice all of your voice commands on your Harman/Kardon Citation or JBL LINK products.


    494. UA Train Headphones: Ear Pad Information

      Yes, The UA Train ear cushions can be removed and washed. To remove the ear cushions, peel cushion away from ear cup center. Hand wash the ear cushions only with liquid soap for 5 minutes. Swish in soapy water, then swish through clean water until there are no more soap suds. Wait for ear cushions to fully dry, and gently stretch the cushion, inserting the cushion ring into the ear cup slot, and working your way around. Rotate until the L or R indicator is in the correct position.

    495. Will the JBL Playlist remember my last volume change when entering standby?

      Yes, it will only go back to default volume if the power is switched off or if the device is reset. The standard volume is set to 50%.

    496. Where can I check my current heart rate?

      There are multiple ways to check your heart rate (HR) while using your headphones both in and out of workouts. On the UA Record mobile app select the UA Sync icon in the upper right hand corner of the dashboard. If your headphones are connected, they will appear under "My Apps and Devices". Tap on "UA Sport Wireless Heart Rate" and you will see your headphones settings. Your current heart rate will appear under the headphones' image. You will hear your heart rate when using the headphones during a UA Record workout with audio coaching. While using with your UA Band during a workout your HR will be shown with your workout stats and will coordinate with the HR zone LED on the Band. You also can simply tap the UA logo on the RIGHT ear bud to hear the audible voice stating your heart rate reading.

    497. When the Wi-Fi connection fails during setup

      The checklist

      1. Your JBL LINK device is turned on.
      2. Check the password you have entered, and re-enter it again (typos could happen).
      3. Make sure your mobile device has the initial support needed:
        1. Android 4.4 and higher
        2. iOS 10 and higher
        3. The latest version of Google Home app  Google Home app installed on your device.
      4. Move your device closer to the Wireless network router.
      5. Have you connected the JBL LINK device before on this Wireless network?
        1. Did you do any changes recently to your network?
        2. Maybe your ISP (Internet Service Provider) did some changes, even upgraded your Wireless router?
      If you still are experiencing issues with connecting the device to your Wireless network, then let us do some further troubleshooting.

      Troubleshooting

      1. Your Wireless router might need a reboot, unplug power for 1 minute and connect power again.
        1. Reboot your JBL LINK device, simply by disconnecting power or turning power off if it has battery, now connect power again.
        2. Reset your JBL LINK device, by pressing mute button for 15 seconds.
      2. Try setting your device up again to your Wireless network.
      3. Turn Wireless on and off on your mobile device (simply by pressing the Wi-Fi icon).
      4. Reboot your mobile device.
      Watch the video below for a better understanding how to connect your Google Assistant device:


       

      Category:

      Troubleshooting
    498. Is it possible to reset my Boost TV?

      Yes, press Volume + and Surround button at the same time for 5 seconds.

    499. What does the Audio Feedback button do on SB450?

      Audio feedback turns on tones that let you know that something is happening on the product. When Audio feedback is ON, you will hear tones for: 1. Bluetooth Pairing 2. SoundShift on/off 3. JBL Connect Pairing Mode"

    500. Connect Feature Information

      This product is not supported by Connect + or Partyboost on the JBL Portable app. They cannot connect to other portable speakers wirelessly.

    501. How many hours can I expect on a full charge with the Live200BT headphones?

      You can receive up to 10 hours of audio playback. Please note: volume and music content can effect the battery life.

    502. The effect of the Awareness function seems small when listening to music. Is this correct?

      This may simply be a matter of how the headphone is used. The awareness effect is intended to give the user the ability to hear sounds around them through the microphones on the headset. The effect is apparent in use cases where there is no audio, or the audio is at a moderate level. As with any situation, if the sound level of music is loud, it will mask any sounds, including those delivered by our ambient aware technology

    503. JBL Free: Manual Re-pairing Left & Right Ear Pieces

      In the event that left and right ear piece pairing is lost, power on both ear pieces and press the buttons 3 times on each ear piece to initiate re-pair.

    504. How To Check Software Version

      To find out the software version, press and hold the [VOL- ] and [SOURCE] buttons simultaneously.  The software version will scroll across the front display.
       

      Category:

      Product information
    505. Pairing issues with a Computer or PC

      In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

      The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

      • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

      • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

      Always get the latest driver version available for your Computer/PC/Laptop.

      To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

      The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

      Category:

      Connectivity
    506. Which apps are supported via Chromecast built-in feature?

      Over 200+ apps are supported by Google Chromecast built-in technology. The most popular ones are, Spotify, TuneIn Radio, Deezer, Pandora, etc. By using this link: https://www.google.com/cast/apps/#?category=music you can see all available cast apps.

    507. How to pair your Subwoofer

      If you want to add more depth and bass to your LINK BAR, we have a dedicated subwoofer (not included with the LINK BAR) that you can purchase!

      Pairing the Subwoofer is very simple:
      1. Turn on the soundbar and the subwoofer. If the connection is lost, the LED indicator on the subwoofer blinks slowly.
      2. Press the “Subwoofer Pairing” button on the SW10 subwoofer to enter pairing mode. The LED indicator on the subwoofer blinks quickly.
      3. Press the “Subwoofer Pairing” button on LINK BAR, the LED indicator on the LINK BAR blinks rapidly
      4. If successful, the pairing LED indicator on both subwoofer and LINK BAR will be a steady white LED light. If pairing fails, the sign on the subwoofer blinks slowly.
      5. If the pairing fails, repeat the steps above. If you are still experiencing problems, please try to switch off all wireless devices in the home (such as routers, TV sets with wireless function, telephones, computers, etc.), then try again. It may be overcrowding on the 5GHz frequency, which often causes problems. By eliminating all other wireless activity, this will help space for the LINK BAR to establish its connection. You now should be able to pair without problems. Once pairing is complete, you can switch your devices on again
    508. Can you take calls from the JBL Live 100?

      Yes, the Live 100 features the one button microphone that allows you to receive and end calls. Simply press the middle button on the inline mic for 1-2 seconds to answer the call. If you wish to hang up, press and hold the center button again for 1-2 seconds.

    509. Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

      If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

      Category:

      Product information
    510. How do I reset the Endurance Series Headphones?

      For all models except Endurance Peak:
      Press the headphone touch control located on the RIGHT ear loop for 15 seconds while the headphones are being charged.
      Note that resetting the Dive will not erase music contained in the MP3 memory.

      Endurance Peak reset: While the pods are being charged, tap the touch pad on the right pod once, then tap again and hold for approx 18 seconds, or until the LED blinks.

    511. UA Flash: Ambient Aware Technology

      To activate Ambient Aware DOUBLE CLICK the center button located on the LEFT ear. You should hear the music level drop. To resume to normal music level, DOUBLE CLICK the center button on LEFT ear again.

    512. My friend spoke one of my registered commands, but Smartbase does not respond.

      Voice commands can only be triggered by the user who registered them during setup.

    513. How is the SB150 reset to factory default settings?

      Unplug the power cord from soundbar. While holding down the VOLUME + button, plug the power cord into the soundbar. A green LED, followed by a blue LED will light up, after which the soundbar will go into standby. The SB150 is now reset.

    514. How can I enable 10-bit color on the HDMI Inputs?

      To get the full potential of the HDMI content/source you have in your home, then you need to enable HDMI UHD deep color option on your TV for the HDMI output port (ARC).

      Since there are tons of different TVs and manufactures out there, the best way to see if your TV can use 10-bit color on HDMI, is to read the TV's manual or call their support section.
    515. I am having issues setting-up and/or using the NAVDY?

      If you require technical assistance, please contact NAVDY customer support at https://www.navdy.com/ Scroll down to the bottom of the website and select "Support" This navigates to the NAVDY HELP CENTER, where you can access FAQs, video tutorial, and live chat service.

    516. Can I use both Windows and Apple computers to update my Everest headphones?

      The EVEREST models 100, 300 and 700 are all updated with the HID (Human Interface Device) tool, available in the download section for each model. This tool works with Windows computers only. The EVEREST ELITE models are updated with a USB tool available on the special Everest web page. This tool is available in both an Apple MAC OS version and a Windows version. This USB tool update is used for the first production run of ELITE models ONLY, and only once! All later production runs, and all updates after this first USB update, will take place wirelessly through the My JBL Headphone app, made for iOS and Android.

    517. Can I replace the ear pads on my E55BT?

      No, the pads are glued to the headphone body, and must be replaced by a service technician.

    518. Tour One: Firmware Update V3.3.0

      There is a firmware update for the Tour One headphones, release notes below.

      What’s New:
      1. Optimize ANC performance at mid-range around 1kHz.
      2. Optimize a few minor pop noises.
      3. Fixed a few minor SW bugs.
      4. Optimize the UI behavior.

      Category:

      Product information
    519. What CEC commands do the SB450 support?

      It supports 3 CEC commands; System Standby, OneTouch Play and Audio Return Channel.

    520. How to clean your earbuds

                                                                                                   CLEANING THE PRODUCT V2.JPG
      CLEANING THE PRODUCT TWS.JPG  
      Use a clean cotton swab slightly moistened with alcohol to:
      1. Remove earwax and dirt from the ear tips on your earbuds.
      2. Clean the charging pads and ports on your earbuds and in the charging case respectively. Then use a dry and soft cotton to rub down the dust and lint.
      3. Clean the grooves on the cover and at the bottom of the charging case.
      After cleaning, make sure the charging case and earbuds are dry before putting the earbuds back into the charging case.

      TIP: 
      We recommend that you repeat this operation every few weeks or so to keep your headphones clean and to not affect the charging speed and quality.

      Category:

      Product information
    521. My JBL LINK 10 or LINK 20 does not remember my Wi-Fi, how come?

      Sounds like your JBL LINK 10 or LINK 20 has been connected to another Wi-Fi network. It is very simple to reconnect to your Wi-Fi by using the Google Home app. Simply select your Wi-Fi in the app, and you're all set. All information about the speaker and voice teaching is stored in the Cloud, so you do not have to do this again.

    522. Voice commands that I registered are not triggering Smartbase.

      • Voice commands only work when receiving a call. • Excessive background noise such as wind or music, could be impacting unit’s effectiveness. Close windows and or reduce the volume of your music and try again.

    523. The best way to clean your LINK BAR

      To clean your LINK BAR, use a soft dry Microcloth to remove dust and dirt.
      We wouldn't recommend using any alcohol as it may harm the product.
    524. Can the JBL T450BT be charged while listening to music?

      No, as soon as charging begins, the headphone shuts down. Since no option for cabled listening exists for this model, it is necessary to charge before listening is again possible.

    525. How to Turn Off or Snooze the Alarm

      Once an alarm is set and starts to ring, it can be snoozed by tapping the large central knob/button on the top of the unit (circled in yellow in the image below). If this button is held for more than 2 seconds it will turn off the alarm.
      JBL_HORIZON2BUTTONCrop

      The duration of the snooze cannot be changed and is fixed to 9 minutes. The alarm will continue to ring for 3 minutes if not turned off or snoozed, it will automatically snooze after this time. It will automatically snooze for a maximum of 3 times, but if the snooze button is used before this, the alarm can be snoozed an unlimited number of times.

      Once snoozed, the display shows the time that the alarm will next ring. To keep the radio playing after the alarm is turned off, press one of the 3 preset buttons or the DAB/FM button as desired.

      Category:

      Product information
    526. EQ Settings and Surround Information

      In order to adjust your EQ settings you must follow these instructions:   In your Windows 10 taskbar, right click on the volume icon. It should bring up your selected output device. If “Speakers (JBL Quantum *model* Game)” is not selected, please proceed to the next step. QUantum ONE.png
      In the upper right hand corner, select the arrow. This will display a list of output devices on your PC. Please select “Speakers (JBL Quantum *model* Game)” After selecting 'speakers' you will now be able to adjust your EQ settings to your preference. Quantum-one_2
    527. Is the App required to operate the headphone?

      No. All of the Everest Elite headphones are designed to offer the key features and benefits to the user without the need for the app. The My JBL Headphones App gives the consumer another level of control over the headphones. Through the app, the consumer can personalize the performance of the headphones such as: varying levels of the ambient aware, creating custom eq settings, and turning features on or off.

    528. How to connect a Bluetooth device

      With a short press of the dedicated bluetooth button on the underside of the right ear cup, it powered on and enter to the pairing mode. 

      Category:

      Product information
    529. Is the Carrying Case Waterproof?

      No, the case is NOT waterproof

    530. UA Flash: Pairing to a different device

      To connect to a new device, begin with the headphones powered off and hold the center button on the RIGHT headphone for 5 seconds to enter pairing mode. You will hear the BT pairing audible chime as it searches for a different device. Make sure the device you are wanting to connect to is in range and BT is on. Once connected you will hear the audible Connected chime. Once Right ear is connected, press and hold the center button on LEFT ear for 3 seconds as it powers on and connects to the device followed by the same Connected audible chime.

    531. Where is the Heart Rate sensor?

      The sensor is located in the LEFT ear bud. The left enhancer will feature a cut out for the sensor and should be fully exposed.

    532. Where do I buy new foam tips of the same type that came with my in-ear headphones?

      The foam tips were included for your convenience. They are made by Comply ™, and you can order new ones on the Comply web site: complyfoam.com.

    533. Hearing your own voice through the headphones (Sidetone feature)

      To stop hearing your own voice through your headphones, please start the JBL QuantumENGINE software, navigate to the "Microphone" tab, and change the sidetone setting to 0.

      Category:

      Troubleshooting
    534. What is the weight of the BOOST TV?

      Boost TV weighs 1.3 kg (3.5 lbs) without the power supply.

    535. Screen brightness information

      If the screen appears dark, try repositioning the Horizon 2 for the light sensor to work to the fullest. In some positions, the Horizon 2 cannot effectively detect the ambient light level in the room. 

      Category:

      Product information
    536. What audio codec does the JBL Dive Support?

      The Endurance Dive supports SBC. But the main signal transfer is A2DP, v1.3.

    537. Does the Arena series requires a specific receiver for best performance?

      You can use Arena speakers for any receiver of your choice! We can of course recommend you to look at our receivers at Harmankardon.com.

    538. How do I restore this unit back to "factory reset"?

      1. While the unit is on, slide your finger up from the bottom of the screen. 2. Select ‘About Device’. 3. At the bottom of the screen is a 'Factory Reset' button. Press it. The unit is now restored back to its factory settings. ​ If you are unable to access the button on the display, you can press and hold the Volume + and Volume - buttons, simultaneously, for 10 seconds. This will also reset the unit.

    539. I just connected my subwoofer, and now I hear a constant hum. What can be done to fix this?

      Often, hum is caused by a ground loop. This is a problem that is sometimes created when connecting two or more electrical components together. Sometimes the problem does not lie in any one particular unit, but in how they're connected. If your subwoofer is connected to a different wall outlet than your system, try to move the subwoofer plug to the same outlet. This may require an extension cord just for the trial. If it works, you can permanently move the sub or use an extension cord. However, if the hum you are hearing is coming from inside the sub, or if it is constant even when nothing is connected to the inputs of the sub, there is something wrong with the sub and you should bring it in for service.

    540. Power and Pairing Information

      Locate the power button on the back of the right ear cup. Gently slide the spring loaded power button up and release. Once turned on, it will display a solid white light. If this is your first time powering on the device it should automatically go into pairing mode, and will display a fast blinking blue light. Make sure the device you are attempting to connect to is in search mode. The headphones should pop up on your list of discoverable devices within 3-5 seconds, and connect. If you are attempting to pair to a different device, make sure headphones are turned on, and press and hold the Bluetooth button located at the bottom of the right ear cup. The headphone should display on your new device within 3-5 seconds on your list of discoverable devices.

    541. UA React Headphones: AptX Support Information

      The UA React headphones do not support AptX™ and AptX HD™ audio codecs.

      Category:

      Product information
    542. Can I change my order?

      Once the order has been placed, it cannot be changed online. If you want to change your order, please call the phone number posted at the top of this page, and if it has not yet been processed we will change or re-issue a new amended order.

    543. How does ShareMe work?

      For models E40BT and E50BT Connect the first headphone by BT to your mobile device Tap the ShareMe button once Tap the ShareMe button on the 2nd headphones twice ( ! ) The headphones will connect to each other. When changing volume on source device, or BT connected headphones, the volume will only change on THAT headphone ( and in some cases the source device, like iOS devices and newer Android ), not on the one connected via ShareMe. When changing volume on a via-ShareMe-connected headphone ( 2nd ), it will not change volume on source device, or on the BT-connected headphone. To sum up, both headphones have their individual volumes. For Everest models ( not ELITE ). Connect the headphones by BT to your mobile device Put the 2nd device ( speaker, headphones as long as they have Bluetooth ) in "BT discovery mode" Press the ShareMe button on the Everest headphone ( button marked with a little "s" ) The Everest will connect to BT device. (Please note that you may not be able to pair from the Everest to the Everest Elite models, or if you can pair, you may have dropouts in sound). When changing volume on source device, or Everest, the volume will only change on the Everest ( and in some cases the source device, like iOS devices and newer Android ), not on the device connected via ShareMe. When changing volume on via-ShareMe-connected BT device ( 2nd ), it will not change volume on source device or Everest. Please note that it is NOT possible to use ShareMe if you are listening to analog signal via cable. Bot the E-series and the Everest models will switch off the Bluetooth circuits as soon as you insert the audio cable, so re-transmission is not possible.

    544. The sound in my headphones is not correct when I use it in a normal stereo headphone output, or use an adapter plug from 3,5 mm to 6.3 mm jack. I have headphones with remote control and microphone for iPhone on the cable.

      Please note that all headphones with 4-pole jack may produce sound that is in mono, is out of phase or is otherwise distorted, if they are connected to ordinary stereo headphone outputs. 4-pole jack headphones are made to control iPhones or other smartphones, to permit phone conversations through the microphone as well as remote controlling of the telephone with the remote buttons, all built into the cable. You usually have to purchase an adapter cable to use them with other stereo sources. This adapter converts the 4-pole male 3.5 mm jack into a 3-pole male 3,5mm jack.

    545. How do I use the multi-room functionality using Chromecast built-in?

      1: From your device, open the Google Home app. 2: Select the "devices" tab to see your available Chromecast devices. 3: Scroll to find the device card for one of the Chromecast available speakers you’d like to add to a group. 4: In the top right corner of the device card, tap the three dots icon, to enter the menu settings. 5: Tap Create Group. 6: The default name of the group is Home group. To rename the group, erase the name and type in something new. 7: You will now see a list of all available Chromecast devices. 8: To add or remove a speaker from the group, tap the check box next to its name, please note that at least two devices are required to create a group. 9: Tap Save, and your new Chromecast group is created. In any Google Chromecast streaming services, you will find the recently created group and the devices that are within the specific group. That means you are able to play a specific group or device of your choice.

    546. Will the Playlist speaker support JBL Connect?

      There is no plan for adding JBL Connect support for Playlist speaker. But you can group any speaker together that support Chromecast built-in for multi-room experience.

    547. UA Pivot Headphones: Call Information

      To receive a call, press the power/pairing button on the controller for 1 second.

    548. Changing the Battery

      On the bottom panel, rotate the battery cover into the unlocked position and remove the cover. Press the battery clip visible on the back side of the battery compartment to allow the existing battery to come out. Then insert the new battery in the slot with the + side visible (facing up), and install the battery cover again. Rotate the battery cover to lock it into place.

    549. Are the Everest 150NC waterproof?

      No. The Everest 150NC do not feature an IPX rating and are not designed to be overexposed to moisture. Overexposure can compromise the controls and sound.

    550. Can I get a wall bracket for Control X Wireless?

      Please note that although the Wireless version of Control X does have a threaded insert for brackets, JBL offers no brackets. The brackets for the Control X passive model cannot be used with the wireless version. Brackets for the wireless version must be custom made.

    551. What is the procedure to reset Xtreme?

      With the speaker ON, press and hold the VOL+ and Pause/Play buttons for 5-6 seconds. The Xtreme shuts down, and is now reset. You will need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again.

    552. No sound in my Quantum headphones

      Ensure that the correct device is selected as the default device under Control Panel>Sound>Playback. Make sure the on headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. Check that the correct playback device is selected under Control Panel > Sound > Playback. Select the correct device, right-click, and select "Set as Default Device". Check the computer volume levels and make sure it is not muted or turned all the way down.

      Category:

      Troubleshooting
    553. Are additional sized enhancers available?

      Yes. If neither the size 5 or size 7 enhancers provide a secure fit, our customer care team can send you a complimentary sizing pack with two additional sizes. Please email ua.jblsupport@harman.com to request yours today.

    554. How many hours of playback time can I expect on a full charge on the Reflect Fit Headphones?

      You should expect to receive up to 10 hours. However, volume level and the heart rate usage can greatly effect the battery life.

    555. Are JBL CLUB Series created for professional DJs and musicians?

      The CLUB Series has been inspired by music industry professionals and endorsed by some of the world best DJs like Armin Van Buuren. This helped creating a Series of headphones that combines Legendary JBL PRO sound and hi-res audio, with studio-grade specs and lifestyle features for everyday life.
       

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      Product information
    556. Does JBL QuantumSURROUND work with every game?

      JBL QuantumSURROUND works with every game, but the experience is better when your game outputs in surround sound. If your game outputs only 2-channel audio, using JBL QuantumSURROUND will sound like a pair of studio monitors in front of you. You’ll be able to hear the reflections of the sound in the room, but as with any stereo setup, you won’t have any discrete sound sources behind you. With a full 7.1 mix, you’ll be able to hear and locate sounds behind and above you.

    557. Is the Synchros E30 a wireless headphone?

      No. This is a wired headphone that features a detachable one button universal remote/microphone. This headphone does not have bluetooth capabilities.

    558. Can I use 2 JBL Boombox speakers in Stereo?

      Yes, from within the JBL Connect App, when you have 2 JBL Boombox speakers connected, set them in Stereo Mode. When you add a 3rd ( or more ) JBL Boombox speakers, they will automatically revert back to Party mode

    559. TuneIn Radio stations are not working properly with my Apple device.

      If some Radio stations do not work as intended while using Chromecast with your JBL or Harman Kardon device through an Apple device, but other Chromecast applications have no issue, it is usually due to failure in TuneIn Radio's integration of Chromecast in Apple products. Android phones will not have this problem. We advise you to contact TuneIn Radio with the specific issue.

    560. How long is the charging cable for E55BT?

      The cable is 106 cm long, including the plugs (USB to Micro USB).

    561. Can I disable Voice function?

      Yes, there are two ways to disable the voice assistant feature.
      1) double tap the left ear cup, or 2) In the My JBL Headphones app, de-select both assistants.
    562. Endurance Series Headphones: Phone Information

      To answer call, press the "L" on the JBL logo on the RIGHT ear for 1 second. To hang up, press the "L" for 1 second. To ignore the call, press and hold the "L" for 2-3 seconds.

    563. There is an upgrade socket on the back panel. How is this socket used, and which kind of cable must I buy to use it?

      Although the owner's manual states that owner can use this connector for home upgrade procedure, this is not so. The USB-connector used cannot be bought in commercially available cables, and the port must be considered for technician's use only.

    564. Can I change my Bluetooth name for my LINK 10, 20, 300 and 500?

      Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.

    565. How can I upgrade the software on my speaker?

      Software updates for your speaker can be done using JBL Connect app. Download it from Apple App store and Google Play store.

    566. Audio is out of sync with devices.

      Check to see if it happens with all source devices (TV, BluRay, DVD, etc.). If it only happens with one device and not the other, the issue may be with that device. Make sure you do not have any HDMI adapters or splitters. These can cause issues with video and audio.

    567. Do the Everest Series headphones support AAC or aptX?

      Sorry, neither AAC nor aptX are supported.

    568. What are the benefits of having the soundbar connected to WiFi?

      You are able to enjoy wireless streaming via Chromecast and Airplay from your devices. This will also give you the opportunity to do multi-room playback. At the same time, the product will be able to automatically update, when there is software improvements available.

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      Product information
    569. What is TruNote™ Auto Sound Calibration?

      Headphones are tuned on a finely calibrated, standardized fixture to meet our target sound profile – but our heads are not finely tuned, calibrated fixtures so the sound we actually hear is different from the designed curve due to variations in how the headphones fit on each of us, meaning most people do not hear the target sound of the headphone.    Harman’s TruNote auto calibration technology is a patented algorithm that calibrates the sound of the headphone to each individual by measuring the unique fit of the headphone to the user.  The system automatically adjusts the sound of the headphone, creating a personalized equalization that restores the sound of headphone to the design target. The headphone sound is automatically personalized to each individual ensuring that they hear JBL sound as we engineered it to sound = better audio

    570. Indoor/Outdoor Mode

      The new Boombox 2 does not feature the Indoor/Outdoor Mode. With the first generation Boombox, the Outdoor Mode was loud, but lacking sufficient bass. The Boombox 2 has both improved bass and loudness to create the perfect balanced sound for all environments.

       
       
    571. Will my music be interrupted if I want to use my phone for other purposes while casting?

      Yes, when casting music to your JBL Playlist, your speaker is connected to Google Cloud, which will turn your smart device into a remote control, rather than streaming music directly to the Playlist. You can easily do other things with your phone while using Chromecast, such as gaming, texting, make calls, watch Youtube etc. This will not interrupt the music that you are casting.

    572. How do I connect my headphone to Amazon Alexa on my device (iOS and Android)?

      -       Visit App store and download ‘Amazon Alexa’ App.

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      Connectivity
    573. I am not able to upgrade the firmware on JBL DRG with Apps.

      Please keep the app running during a firmware upgrade. This is because the app is using BLE to transfer firmware to the JBL DRG. If you exit or kill the app, this will cause the BLE connection to be broken and the upgrade will not complete.

    574. Singing while playing Bluetooth music

      You can have your own Karaoke party with your JBL Partybox. Simply connect your Microphone (only included with the Partybox On The Go) and connect your mobile device over Bluetooth, then start playing music and sing along, it is that simple!

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      Connectivity
    575. What is the difference between the 5000 and the 10000 mAH battery size stated on the box?

      The physical battery has a capacity of 5000mAh @7.4V. This is the charged battery storage. When outputting ( so power from the battery is drawn ), it's using 3.7V, so half of the voltage, which will give you 37Wh - equivalent to a 10.000mAh battery with power stored at 3.7V

    576. Which type of AKG microphone comes with the 208P?

      It is a model made for vocal use.

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      Product information
    577. My user experience is slow. How can I resolve this?

      When you are installing new apps or adding content to your LINK BAR, the system may be a bit slower when dealing with multiple things.
      Here is a couple of things you should know.
      1. You need a speedy internet connection to download all the content you added.
      2. Wait for everything to be finished, then you can enjoy the system without any issues.
      3. Reboot LINK BAR after installing all apps. A fresh reboot can help and enhance performance.
    578. My teammates can't hear me

      Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. Check that the PC is using the correct recording device unde