What should you do if the headphones disconnect during activities like walking or running?
What should you do if the headphones disconnect during activities like walking or running?
Make sure to check that the USB-C connector on the phone is clean and free of dirt and dust. A dirty connection could result in a disconnection during physical activities such as walking or running. A clean USB-C connection is needed in order to establish a good sound connection.
Applies to:
Category:
Troubleshooting
Was this helpful?
Thank you for your feedback!
Can’t find what you’re looking for?
Call us
Call us now at:
+44 161 222 3325
Monday - Friday: 08.00-17.00
Saturday - Sunday: 09:00-15:00
Chat with us
Monday - Friday: 08.00-17.00
Saturday - Sunday: 09:00-15:00