What to do if the ANC feature is not working?

Support Overview / How To / What to do if the ANC feature is not working?

What to do if the ANC feature is not working?

To have the best Active Noise Canceling performance possible, we advise you to keep the earbuds clean as much as possible. In case the IR sensors are covered with dirt of any kind, the Active Noise Cancellation performance will not be as effective. Sometimes, it may not give you the desire outcome to enjoy your music.

Applies to: