How To

Make sure that the headphones are turned off. Press hold the power button for 3-5 seconds until you hear the audible voice stating “looking for device” You will see the LED lights flash red and blue as it is searching for a new device to connect to. Make sure the device you are trying to connect to is in search mode and it should recognize the device within a few seconds.

Sidetone is by default enabled for the JBL Quantum Stream Studio. You can lower the sidetone volume or mute it by pressing the multifunction knob until you are at the audio/voice balance function. Turn the knob towards the voice (microphone icon) to increase the audio volume and lower down the sidetone volume at the same time. Turn the knob towards the headphone icon to increase the sidetone volume and reduce the audio volume. 

Simply turn off one of the products.

Sidetone is off by default.

To enable sidetone on your JBL Quantum Stream microphone, install and start JBL QuantumENGINE, and head to the "Microphone" tab.

Here you can select sidetone level from 0 to 3 (0 = off). 

First, it is very important that you use the correct size enhancers (rubber tips). This headphone features the TwistLock technology that is uniquely designed to fit in the bowl of the ear (vs. inner ear). They may look bigger than traditional ear buds, but this design provides the most secure fit to ensure they never fall-out in the most active workouts. To properly put them on, first make sure you have the Right and Left ear bud in the correct ear. The number to indicate the enhancer size is featured on the inside of the enhancer next to the large L or R (left ear, right ear). Next, gently insert the enhancer into your ear with a forward motion towards the jaw, which should twist and lock the enhancer into place. After the enhancers are securely locked in the ear, we recommend wrapping the ear loop up and over the ear for the most comfortable fit. Please note, the ear loop should not be pushed backwards to align with arc of the ear perfectly; it is likely there will be negative space between the headphone and your ear. The size 7 will be featured on the model; two smaller sizes (5 & 6) and one larger (8) will be included in the packaging. If you experience discomfort wearing the size 7, try the next size down. If you try a smaller size and the headphones fall out easily or the enhancer does not extend fully to the back of the bowl of the ear, you should try a bigger size. If you’re unable to find a secure fit, one our fit specialists can assist you with a different size or guidance on how to properly wear these headphones. For any questions or concerns regarding fit and sizing, please contact your local JBL Customer Support or please email us from our Support page at https://www.jbl.com/support-contact.html.

If you cannot stream music  with AirPlay, use the JBL One App; 
(1) Go to Settings.
(2) Select 3rd Party Service.
(3) Select the Airplay tile.
(4) Select Reset AirPlay.

You can download a copy of your invoice on our website. Go to "Order Status" under "Order Support" in the menu bar. To access your order details and download your invoice, you will need the following details:

 

• Order number
• Surname
• Billing postal code

 

Once directed to your order details, there is an option to download your invoice.

The details on your invoice is a direct reflection of your order details. We are unable to amend the details on your invoice.

First, it is very important that you use the correct size enhancers (rubber tips). While the tips may appear too large, these do not go all the way into your ear canal. The enhancers are supposed to fill the entire bowl (concha) of your ear, so please be sure to try both sizes to ensure a comfortable fit. To properly put them on, first make sure you have the Right and Left earbud in the correct ear. Next, gently insert the enhancer into your ear with a forward motion towards the jaw, twist and lock into place. If you’re unable to find a secure fit with both sizes in the box, we can send you a complimentary sizing pack with two additional sizes. Please email us from our Support Page at https://www.jbl.com/support-contact.html to request yours today.

First, it is very important that you use the correct size enhancers (rubber tips). This headphone features the TwistLock technology that is uniquely designed to fit in the bowl of the ear (vs. inner ear). They may look bigger than traditional earbuds, but this design provides the most secure fit to ensure they never fall-out in the most active workouts. To properly put them on, first make sure you have the Right and Left earbud in the correct ear. The number to indicate the enhancer size is featured on the inside of the enhancer next to the large L or R (left ear, right ear). Next, gently insert the enhancer into your ear with a forward motion towards the jaw, which should twist and lock the enhancer into place. These headphones come with 5 sizes of fit enhancers (4, 5, 6, 7 & 8) and 3 sizes of ear tips (small, medium & large). The fit enhancers sit in the bowl of your ear and are essential for a secure fit, while the ear tips are inserted in the inside of the ear canal and provide sound occlusion. The size 7 fit enhancer and large ear tip comes pre-installed on the headphone. If you experience discomfort wearing the size 7, try the next size down. If you try a smaller size and the headphones fall out easily or the enhancer does not extend fully to the back of the bowl of the ear, you should try a bigger size.

For the best performance, connect the speaker to a power outlet.

Every game has different audio output options and different ways the audio was designed. Some games make better use of multi-channel setups than others. We recommend you experiment with settings in the JBL QuantumENGINE to find the best match for your unique gaming style.

After the wake-up process is finished, and the radio alarm has been turned off by pressing the alarm button, it is necessary to press the radio button to keep the radio playing.

This changes from game to game, but most games have an “Audio Settings” section where you can adjust your game’s audio settings. Check the game’s official website for more information.

You will get a notification or if you go to the System section, and the software button is highlighted with "Download Firmware", you can download and install the firmware.

You will get a notification or if you go to the System section, and the firmware button is highlighted with "Download Firmware", you can download and install the firmware.

As the headphones are charging, you will see a red solid light indicator at the bottom LEFT ear cup. Once the unit is fully charged, the red light will turn off.

You will hear an audio prompt to readjust the position of the left ear piece stating “heart rate not detected, adjust ear bud position”. The sensor is also in the correct position when the green LED light is not visible from the outside of your ear.

By habit, we try to shove earbuds into our ear canals in attempts to get them to stay in. The 500 Series headphone is a completely different concept. The tip of the enhancer (ear tip) should funnel gently down into the ear canal and the base of the enhancer should fill the entire concha (bowl) of your ear. If there is still quite a bit of space between the back of the enhancer, and the back of the bowl of the ear, there is nothing to support it and it will eventually fall out. Typically larger sizes will fill the extra space inside the concha. We recommend trying both sizes featured in the packaging. If you are still experiencing fit issues, please reach out to your local JBL Customer Support for information regarding different sizing options.

You can check on the JBL QuantumENGINE Spatial Sound page or check whether the Spatial Sound slider on top is on

Select the UA Sync icon in the upper right hand corner of the dashboard. If your headphones are connected, they will appear under "My Apps and Devices". Tap on "UA Sport Wireless Heart Rate" and you will see your headphones settings. Your headphones' battery life appears in the top left corner. If you have an IOS device, you also will be able to see the battery life indicator in the upper right hand corner next to the BT symbol. Additionally, you should hear the audible voice stating ‘low battery’ when you have 15-20 minutes left of battery life left on the headphones.

The Flip 3 SE has 5 white leds which shows the battery level when you power on the device. Each white led indicates around 20% battery level. When all of the white leds are off, and the last led is blinking red, you should recharge the battery.

When the headphones are charging, you will see a solid red light at the top of the inline microphone. When the headphones are fully charged, the red light will shut off. You should expect 8 hours of playback time. Please keep in mind that the level of volume can effect the longevity of the battery life.

After you set up Alexa and Google Assistant via the JBL One app, you will see examples of what you can do with each assistant. For more information on what each voice assistant does, visit Alexa Features or Explore Google Assistant .

 

Tap once on the JBL logo of the right earbud, then place your finger on the logo again, and hold it there for 5 seconds. You will hear a confirmation tone in the headphones when locking takes place. To unlock, close the power hook.

To ensure the best accuracy, it is important that you are using the proper size and the headphones securely fit in the ear. Please reference FAQ: How do I find the proper fit? to make sure you are wearing them correctly. You should also make sure that the enhancers are properly installed on the ear buds so that material is fully stretched over the bud and the window for the heart rate (HR) sensor is not covered. Please reference FAQ: How do I switch enhancer sizes? for more guidance. Once you've found your ideal size and ensure they're installed correctly, make sure the HR sensor is on. When it is on, you will see a green light on the LEFT ear bud and should hear the audio prompt stating, “Heart Rate sensor on”. For best results, insert the earphone into your ear so that the green heart rate sensor on the LEFT ear bud is fully hidden inside the ear (behind your tragus). Double check that the ear bud is touching the back of the bowl of your ear for the most accurate signal - this is often times achieved by using the largest size that fits comfortably in your ear. Lastly, the ear loop should not be pushed backwards to align with arc of the ear perfectly; it is likely there will be negative space between the headphone loop and your ear. You should hear the audible alert telling you if the ear bud needs to be adjusted if it is unable to retrieve a proper reading on your heart rate. Heart Rate accuracy can vary depending on the type of exercise you are performing; it is recommended for steady state endurance-oriented activities to ensure best accuracy. While the technology is state-of-the-art, there are limitations that may cause some readings to be inaccurate under certain circumstances. These circumstances include physical characteristics, fit, and the type of activity as outlined above. The heart rate monitor data is not intended to be used for medical purposes, nor is it intended to diagnose, treat, cure or prevent any disease or condition.

During phone call, short press the Siri Access button shown in “quick start guide” section 6 to mute the microphone. A short press the same button again will un-mute.

Short-press the Bluetooth Button to activate pairing mode. Now set your device to scan for Bluetooth devices. It will find the BOOST TV and allow you to pair to it.

Short-press the Bluetooth Button to open for new pairing.

Swift Pair is the newest way to pair your Bluetooth peripherals Windows 10, version 1803 or above.

Steps:

1.     Put the Bluetooth peripheral in pairing mode

2.     When the peripheral is nearby, your Windows device will show a notification

3.     Selecting “Connect” starts pairing the peripheral

4.     When the peripheral is no longer in pairing mode or is no longer nearby, your Windows device will remove the notification from the Action Center

Simply hold Bluetooth button on the remote and once its start flashing, on your device go to your Bluetooth settings and look for the gtr amp and pair it.