How To

Support Overview / How To

How To

1076 results

Sort

Page size

Endurance Series Headphones: Switching Devices

To pair to a different device, double tap and hold your finger on the JBL logo for 5 seconds until you see the LED light flash blue. Make sure that the device you are trying to connect to is in range and in pairing mode. You should see the Endurance headphone pop up on your discoverable devices within a few seconds and the flashing LED light should now be a solid blue.

Was this helpful? Thank you for your feedback!
Endurance Series Headphones: Track Control

To pause/play press the "L" on the JBL logo located on the RIGHT ear for 1 second. If you want to skip the track forward, press the "L" on the JBL logo on the RIGHT ear hook for 2 seconds. To skip tracks backward, press the "L" on the JBL logo on the RIGHT ear hook for 3-4 seconds.

Was this helpful? Thank you for your feedback!
EQ Settings and Surround Information

In order to adjust your EQ settings you must follow these instructions: In your Windows 10 taskbar, right click on the volume icon. It should bring up your selected output device. If “Speakers (JBL Quantum *model* Game)” is not selected, please proceed to the next step.
In the upper right hand corner, select the arrow. This will display a list of output devices on your PC. Please select “Speakers (JBL Quantum *model* Game)” After selecting 'speakers' you will now be able to adjust your EQ settings to your preference.

Was this helpful? Thank you for your feedback!
Factory Reset Information

First, remove the speaker from your source device's Bluetooth settings.
Power on the speaker, then press and hold the Volume + button and Bluetooth button together for 3-5 seconds until the speaker turns off.
Once turned off, the speaker has been reset to the factory default settings.

Was this helpful? Thank you for your feedback!
Factory Reset Procedure

To reset the JBL Charge 5, Charge Essential or Charge Essential 2:

Volume+ & Play/Pause Long press for 2 seconds while the speaker is ON

Please note: If the Charge 5 was previously paired with any phones/tablets, please remove the speaker from your list of paired Bluetooth devices. Now it has been restored to its factory settings, it will automatically enter into pairing mode the first time you power it on.

Was this helpful? Thank you for your feedback!
Firmware Information - JBL Firmware Update App

If you are experiencing issues with your headphones' Bluetooth disconnecting and reconnecting while on standby, there is a new Firmware Update app to resolve this issue. Start by downloading the app "JBL Firmware Update" (see links below).
Google Play Store: https://play.google.com/store/apps/details?id=com.jbl.tune.update
App Store: https://apps.apple.com/gb/app/jbl-firmware-update/id1548227663

Once downloaded, you can update your headphones firmware from there.
Below you can see step by step images of the update process.

Was this helpful? Thank you for your feedback!
Fit and Sizing

Try all Flex Fit Ear fins included (S/M/L) to find a snug fit for stability during workout. Usually the biggest size that fits comfortably in your ear will provide the most stability. Try all ear tip sizes (S/M/L) to find a snug seal for optimum sound quality, and look for a balance of comfort and acoustic sealing.

Was this helpful? Thank you for your feedback!
Focus 500 Headphones: Pairing Information

To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Focus 500/700 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.

Was this helpful? Thank you for your feedback!
For how long does the alarm sound, if it is not interrupted?

Horizon's alarm sounds for 3 minutes, then it shuts off, or rather it goes into snooze, for 9 minutes. Then it sounds the alarm again for 3 minutes, followed by snooze for another 9 minutes. After this final snooze period, it starts playing, and keeps on playing until it is manually shut off. The light shuts off with the audio.

Was this helpful? Thank you for your feedback!
Front LED flashes sporadically while streaming audio

Random flashing is an indication that the wireless link between primary and associated speakers was lost and recovered. If this happens too often, it may be caused by interference in the 2.4 GHz ISM band, caused by overcrowding of the band. Sometimes it helps to change location of the speakers, or to shut down other 2.4 GHz devices.

Was this helpful? Thank you for your feedback!
Functionality of Bass/Treble/Echo Buttons/Dials

The Bass, Treble and Echo buttons/dials on the control panel on top of the Partybox only applies these effects to the Microphone for Karaoke use.

These effects are not applied to other sources or inputs such as Bluetooth, Aux or USB, the Equalizer must be used in the JBL Partybox app for this (on supported models).

Also, if more bass is desired, there is a Bass Boost button on the top control panel (with 2 levels of Bass Boost: Off, Level 1 & Level 2, switched through pressing the button multiple times). This will be applied to the sources and inputs mentioned above (but not the microphone).

Was this helpful? Thank you for your feedback!
Game-Chat Balance Support

For JBL Quantum 100/200/300 models, they do not offer Game-Chat audio dial function.
To get the Game-Chat dial feature, you need JBL Quantum 400, and up, then you can adjust game-chat balance by rotating the dial-up and down.

For models that support Game-Chat dial, when you rotate the dial, you will feel a notch that indicates 50% game and 50% chat. Or you can see the status on the top bar of the JBL QuantumENGINE.

Was this helpful? Thank you for your feedback!
Headphone Material Information

These headphones consist of plastics, synthetic leathers and foams. All JBL Jr products were put through extensive tests and are compliant with Standard Consumer Safety Specification for Toy Safety.

Was this helpful? Thank you for your feedback!
Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.

Was this helpful? Thank you for your feedback!
Hearing the difference between Stereo and Surround Sound

Make sure your headset is configured correctly in your Windows settings. The setting should normally be JBL Quantum *Game* to experience QuantumSURROUND.
Please check out this video to assist you further!

https://www.youtube.com/watch?v=LA80RmBrbYg

Was this helpful? Thank you for your feedback!
Hearing your own voice through the headphones (Sidetone feature)

To stop hearing your own voice through your headphones, please start the JBL QuantumENGINE software, navigate to the "Microphone" tab, and change the sidetone setting to 0.

Was this helpful? Thank you for your feedback!
Horizon 2: How to Turn Off/Bluetooth Standby Time

To turn off the Horizon 2, Press the 'DAB/FM' button until no radio is playing.
This works in the order (from standby/off): DAB / FM / Off.

In Bluetooth mode, if the phone or tablet is disconnected, or nothing is played for 10 minutes, the Horizon 2 will go into standby mode automatically (not changeable).

Was this helpful? Thank you for your feedback!
HORIZON 2 vs HORIZON 2 HOTEL
These two products are identical. The only difference between them is...

HORIZON 2: out-of-the-box is set to HOTEL OFF

HORIZON 2 HOTEL: out-of-the-box is set to HOTEL ON

On either unit, to toggle HOTEL mode ON or OFF, press and hold Alarm 1 and Preset 1. The LCD indicator will show the HOTEL status, ON or OFF.

The unit will retain this setting, even when unplugged. The only way to change the mode is to press and hold the two buttons again. Or course, a Factory Reset will also restore to the original out-of-the-box setting.

When HOTEL mode is ON, these are the following changes that occur.
- Alarm can only be set for a single day.
- Alarm will ONLY work as a buzzer.
- A Room Number can be set.
- A Max Alarm Volume can be set.
- Bluetooth cannot auto-reconnect.
Was this helpful? Thank you for your feedback!
How can I check the software version on my Flip3, Flip4 or Xtreme??

By pressing Volume - & JBL Connect button for 3 seconds. A voice will tell you the current software version.

Was this helpful? Thank you for your feedback!
How can I connect a stereo source?

EON 208P:
Two of the inputs are made for stereo use:
CH 5/6 with volume control and ¼” phone plugs or RCA plugs, and
CH 7/8 with volume control and ¼” phone plugs or 3.5 mm stereo input.

Also, the Bluetooth wireless input is stereo.
EON ONE:
Two of the inputs are made for stereo use:

CH 3/4 with volume control and ¼” phone plugs or RCA plugs, and
CH 5/6 without volume control and 3.5 mm input jack

Also, the Bluetooth wireless input is stereo.

Was this helpful? Thank you for your feedback!
How can I connect the USB Wireless dongle with my device?

Place the USB wireless dongle in the USB-C connector of your device and place the earbuds in your ears. The earbuds will automatically connect to your USB wireless dongle. If the earbuds don't pair automatically you can manually pair them again by connecting the JBL Quantum TWS to a mobile device via Bluetooth and open the JBL Headphones app. Turn on the "Dongle Pairing" mode and then press the pairing button on the USB wireless dongle. (Note: USB wireless dongle needs to be connected to an activated device). You will get a message on your JBL Headphones app that the pairing is successful and then press "Understood".

Was this helpful? Thank you for your feedback!
How can I control the volume?

This headphone does not have volume control. It features a one button in-line remote that enables you to pause/play, skip tracks and answer/hang up phone calls. The microphone that is built into the remote permits use as headset with a mobile phone.

Was this helpful? Thank you for your feedback!
How can I enable 10-bit color on the HDMI Inputs?

To get the full potential of the HDMI content/source you have in your home, then you need to enable HDMI UHD deep color option on your TV for the HDMI output port (ARC).

Since there are tons of different TVs and manufactures out there, the best way to see if your TV can use 10-bit color on HDMI, is to read the TV's manual or call their support section.

Was this helpful? Thank you for your feedback!
How can I get a software update?

Once the speaker/soundbar is connected to the network, software updates will automatically be sent to the product through Wi-Fi or the internet, if available

Was this helpful? Thank you for your feedback!
How can I get further technical service?

In the JBL ONE App:
(1) Go to My Products, select your product
(2) Select Support tile
(3) Under General, select Product Support

Was this helpful? Thank you for your feedback!
How can I get music services (e.g., Spotify, YouTube Music, etc.) working with voice assistants?

After setting up one or both voice assistants on your JBL Authentics speaker, you must make sure that you have connected your supported music service account to your Amazon and/or Google account in the Alexa and Google Home apps.

For Alexa, if you then set one of the music services as default in the Alexa app settings, you can play music from this service just by asking Alexa to play music.

Was this helpful? Thank you for your feedback!
How can I get the JBL AmpUp App?

Unfortunately, the JBL AmpUp App is no longer available for download.

Was this helpful? Thank you for your feedback!
How can I increase the playtime when connected to the USB wireless dongle?

If you are not using the microphone, make sure that any communication software such as Zoom, Skype, Discord, etc. are closed and that your microphone is muted. You can also take advantage of it's Dual Connect feature and place one of the earbuds in the charging case and speed charge the earbuds to extend the playback time.

Was this helpful? Thank you for your feedback!
How can i pair the subwoofer to my SB150?

On the back of the SB150 subwoofer, you will find a "pair" button. Hold down the pair button for 3 seconds. It will start flashing amber rapidly, indicating that the pairing mode has begun. You don't need to press other buttons to make a connection, once the amber light is steady, it is connected to your SB150 soundbar.

Was this helpful? Thank you for your feedback!
How can I play content with Dolby Atmos and DTS:X sound?

To play the surround sound with DOLBY ATMOS or DTS:X, connect your Blu-ray player or other digital device to the HDMI input connector on the soundbar. If the TV support Dolby ATMOS, served over HDMI ARC, just make sure it is selected in the TV setting menu. To select the most suitable amount of sound effect of DOLBY ATMOS and DTS:X, press on the remote control ATMOS level button, to switch between MID, HIGH, LOW or OFF. Note: If your TV has an eARC HDMI input, you can connect your Blu-ray player or other digital device to the HDMI IN connector on the TV.

Was this helpful? Thank you for your feedback!