How To

Support Overview / How To

How To

1096 results
  • Charge and play at the same time!
    Yes, you can use the headset while charging!
  • Charging Information
    To charge the headphones, place inside charging case. While charging, both LEFT and RIGHT ear bud will display a sold red light. Once the headphones are fully charged. The red light will turn OFF. When the charging case is fully charged, the white LED's will light up accordingly. Battery life can last for 10-hours per charge. You may recharge your earphones for another 40-hours playtime with the charging case. It takes 2 hours to fully charge the charing case.  
  • Charging the Speaker When Wet
    You will need to dry the charging port completely before plugging in power for charging.
     
  • Cleaning Instructions for Re-establishing Charging
    It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.

    If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
    You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
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    Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.
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    Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
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    Repeat until the contact points are visibly clean, and charging should work as designed.

    Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
    This procedure can be performed on all True Wireless Stereo earphones and cases.
  • Connect Feature Information
    This product is not supported by Connect + or Partyboost on the JBL Portable app. They cannot connect to other portable speakers wirelessly.
  • Connecting to your Car
    It is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )
  • Connection issues using PartyBoost or Connect+

    If there are drop out or connection issues when using PartyBoost or Connect+, it could be one of three things.

    1.      Units are too far apart (move units closer together) 

    2.      Interference from other 2.4gHz wireless units in the area.

    3.     Unit is no longer working as designed

    Here are some steps to isolate the issue:

     Try taking the units out of the house and test it outside with no interference to see if you still experience connectivity issues. If you still experience connectivity issues, please try steps below:

    Whatever unit drops off, remove that from the chain. Test the rest of the speakers and keep doing it until you find the speaker that is causing the drop outs.  If all speakers begin to drop off, please try a different order and repeat. Repeat this process with each unit being the “main speaker”. 

     Make sure to turn off all WiFi/RF devices. (Router, laptop, baby monitor, Nest cams, IP cams, WiFi switches, WiFi outlets, WiFi lights, cordless phones, etc.) 

    You should be able to identify the issue/speaker by following these steps. 

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  • Differences between True Adaptive Noise Cancelling and Adaptive Noise Cancelling

    The True Adaptive Noise Cancelling technology is a features which adjusts noise-cancelling levels in real-time, 50,000 times per second to account for environmental ambient noises and personal attributes such as movement, hair and eyeglasses to deliver best-in-class Noise Cancelling and immersive sound in any environment.  
    With the help of Feed Forward and Feed Backward microphones, the Adaptive Noise Cancelling technology fully monitors exterior sounds picking up low-frequencies and neutralizing them before they reach the ear. The headphones generate a sound that's phase-inverted by 180 degrees to the unwanted noise, resulting in the two sounds cancelling each other out. 
    In addition, all headphones allow the listener to adapt or adjust the level of ambient noise through features like Ambient Aware and TalkThru.

  • Discover how to troubleshoot when your Google Assistant device isn’t responding to “Hey Google” or “Ok Google”.
  • Display Timeout and Standby Times
    The display will timeout and switch off automatically after 30 seconds if no buttons are pressed to preserve battery life, but pressing any button will wake the display again. It is not possible to change or switch off the automatic display timeout.

    The speaker itself will turn off automatically after 15 minutes inactive, if no music is playing on any mode or button are pressed (not possible to change).
  • Does Boost TV Support AptX Codec?
    No, we only support SBC Codec and AAC Codec.
  • Does Control Xstream have Spotify Connect?
    Yes, Control Xstream supports Spotify Connect, which can be used from the Spotify app if you have a premium account.
  • Does Focus 500/700 feature volume control?
    Yes, the Focus 500/700 features a 3 button mic that features, pause/play, track and volume control.
  • Does it have automatic standby?
    Yes, after approximately 10 minutes of no activity and no audio, the unit goes into sleep mode. It must be awakened with the ON/OFF Button. It is not possible to wake it up with a Bluetooth pairing signal. After 20 minutes of no activity and no audio, the unit will power off.
  • Does it have phantom power for microphones?
    Yes, EON 208P has a selector switch where you can turn phantom power on/off when needed for condenser microphones on CH1 and CH2.
  • Does it have phantom power for microphones?
    No, there is no phantom power in the microphone inputs.
    All power to active microphones must be supplied from an external source.
  • Does JBL Quantum 910 Wireless provide mic monitoring (side tone) feature?
    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.
  • Does JBL Quantum 910 Wireless provide surround sound?
    The JBL Quantum 910 Wireless provides QuantumSURROUND via the USB connection on PC. 
  • Does JBL Quantum ONE provide mic monitoring (side tone) feature?
    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.
  • Does JBL Quantum ONE provide surround sound?
    The JBL Quantum ONE provides QuantumSURROUND via the USB connection on PC. You can download QuantumENGINE here: JBLQuantum.com
  • Does JBL Quantum TWS and JBL Quantum TWS Air support the JBL Headphones app?
    Yes, the JBL Quantum TWS and JBL Quantum TWS air earbuds are compatible with the JBL Headphones app. It'll allow you to control EQ, ANC (only JBL Quantum TWS) and Smart Ambient feature, Smart Audio & Gaming etc. for better experiences with your headset just like other JBL lifestyle products.
  • Does JBL Soundgear have express charging?
    Yes, in two hours, you can charge it to approx. 6 hours of playing time.
  • Does JBL SoundShift work on any/all sources?
    Yes. When SoundShift is active, and your Bluetooth device is connected to your soundbar, you can easily listen to Bluetooth streaming and switch back to the previously selected source just by tapping the pause/play button on your Bluetooth device. When SoundShift is off, your Bluetooth paired device can not interrupt your current source.
  • Does my Control X wireless use Bluetooth connection between speakers?
    No, the connection between our Control XT wireless speakers are established through Wi-Fi connection, running on 2.4 GHz network. The only time you will use Bluetooth, is when you connect to the primary speaker and start streaming music.
  • Does my JBL Quantum 910 Wireless headset provide game and chat audio balance?
    Yes, you can adjust game and chat audio balance by rotating the dial clockwise and counter clockwise. When rotating the dial, you will feel a notch in the dial that indicates that the audio is at 50 in the game and 50 in the chat.
  • Does my JBL Quantum ONE headset provide game and chat audio balance?
    Yes, you can adjust game and chat audio balance by rotating the puck clockwise and anti clockwise. When rotating the puck, you will feel a notch in the puck that indicates 50 game and 50 chat.
  • Does my speaker have an input selector, or are Bluetooth and AUX signals playing simultaneously?
    Bluetooth keeps on playing, even if you connect something and play to the AUX input. BT keeps on playing, since it has first priority. If you pause or stop BT play, any source playing to the AUX input will now be heard. If you resume play on the BT source, it will take over, and the AUX source is no longer heard, but will of course keep on playing, since there is no way to send a pause or stop signal to the AUX source via the line cable. All of this means that there is an input selector switch built into the device, controlled by the BT play function.
  • Does my Speaker have Speakerphone/Voice Assistant Functionality?
    This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.
  • Does SB 250 Support AptX Codec?
    No, SBC Codec and AAC Codec are supported.
  • Does the 30-day returns policy apply to Personalised Products?
    Personalised Products are custom-printed to your individual specification and therefore cannot be returned or refunded.
     
  • Does the App work with all of the Everest headphones?
    The app works with the Everest Elite models only.
  • Does the audio cable on the Everest 310/710 feature volume control?
    No the audio cable included with the Everest series headphones is a one button microphone that features pause/play, track control and gives you the ability to answer and hang up phone calls. You are able to control the volume when the headphones are connected through bluetooth.
  • Does the audio cable on the Everest 750NC feature volume control?
    No the audio cable included with the Everest series headphones has a one-button remote control with microphone. It does not have volume buttons. It can perform pause/play, and gives you the ability to answer and hang up phone calls. However, you can control the volume when the headphones are connected to a source device with Bluetooth, using the buttons on the ear cup.
  • Does the E15 headphone feature volume control?
    Unfortunately, the E15 features the one button microphone that does not feature volume control. You have track control, pause/play and phone capabilities.
  • Does the E55BT Quincy Edition headphone comes with a carrying case?
    Yes, the E55BT Quincy Edition headphones feature a carrying case.
  • Does the Everest 110 feature volume control?
    Yes, the Everest 110 features volume control that is compatible with most smart devices. The volume control is located on the inline microphone.
  • Does the Flip 3 SE support JBL Connect / JBL Connect+?
    No, the Flip 3 Stealth Edition does not support JBL Connect or Connect+. The Stealth edition can not be paired with other JBL devices.
  • Does the Flip 4 fit into the Flip 3 carrying case?
    No, the Flip 3 carrying case is too small. At the moment, no carrying case is available for Flip 4. We suggest that you check out manufacturers that specialize in this kind of accessory.
  • Does the Inspire 500/700 feature volume control?
    Yes. The Inspire 500/700 series features a three button microphone that enables you to control the volume.
  • Does the Inspire 500 feature volume control?
    Yes, the Inspire 500 features a 3 button mic that features, pause/play, track and volume control.
  • Does the J88a feature volume control?
    No. The J88a features a one button microphone that does not have volume control. The one button microphone allows you to pause/play, skip tracks and answer/hang up calls.
  • Does the JBL 300/500 support DTS?
    No, the JBL Bar 300/500 does not support DTS.

    It supports the following Dolby Audio formats:

    Dolby Atmos
    Dolby Digital
    Multichannel PCM
  • Does the JBL Boombox play at louder volume than the Xtreme?
    Yes, the Boombox plays at 3,5dB higher volume than the JBL Xtreme. This results in a 150% volume increase, compared to the JBL Xtreme
  • Does the JBL Duet BT feature an audio cable?
    Yes, the JBL Duet features an audio cable that you can plug into if you choose not to use the bluetooth. The audio cable features a one button microphone that allows you to pause/play and skip tracks. You also have the capability to answer and hang up phone calls.
  • Does the JBL EON ONE and JBL EON 208P have a battery built in, or do they both need to be connected to mains power?
    Both of these JBL PRO speaker models need mains power. There is no battery inside.
  • Does the JBL Free have volume control?
    No. The JBL Free does not feature volume control. It features pause/play and track control.
  • Does the JBL LINK 10, 20, 300 or 500 have Spotify Connect?
    No, but you can use Chromecast to stream Spotify to any JBL LINK speaker. Google has the option of using your free Spotify account with our JBL LINK speaker.
  • Does the JBL LINK 10, 20, 300 or 500 record all my conversations?
    No, the JBL LINK speaker does not store any conversations, it listens only for a few seconds and then deletes the file. Only when using "OK, Google" or "Hey, Google" will it start recording your question so Google Assistant to fulfill your request. You can always delete all your recordings via "My activity" settings under your Google Account.
  • Does the JBL QuantumONE calibration mic calibrate both ears?
    Yes, the calibration is done for both left and right ears
  • Does the JR 300 have a microphone?
    No. The JR 300 is a standard plug and play headphone with no microphone or track features.
  • Does the microphone feature volume and track control on the Tune 205BT?
    Yes, the microphone allows you to skip tracks and control volume. To skip tracks forward, press and hold the volume + for 3 seconds. To skip tracks backward, press and hold the volume - for 3 seconds.
  • Does the Quantum headphone support the Mic monitoring feature?
    Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.
  • Does the Reflect Fit feature volume control?
    Yes, the volume control buttons are located on the LEFT arm of the neckband.
  • Does the soundbar upscale my video to 4K resolution?
    The soundbar passes through content from a 4K video source but does not upscale video to 4K.
  • Does the Soundgear support aptX?
    Yes, Soundgear supports aptX LL (Low Latency). (aptX is a way of packing more information into a compressed version of a signal).
  • Does the T110BT have volume control?
    Yes, the T110BT features a three button inline microphone which allows you to pause/play skip tracks, answer calls and control the volume.
  • Does the T205 have a microphone?
    Yes, the T205 features a one button universal microphone that gives you the ability to pause/play, answer/hang up calls, and skip tracks.
  • Does the T205 have volume control?
    No. Because it features a one button universal microphone, it does not give you the ability to control the volume.
  • Does the Tune600BTNC feature an audio cable?
    Yes. The 600BTNC features an audio cable that you can use if you do not wish to use the headphones via wirelessly.
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