How To

Support Overview / How To

How To

1096 results
  • Can I use 2 JBL Boombox speakers in Stereo?
    Yes, from within the JBL Connect App, when you have 2 JBL Boombox speakers connected, set them in Stereo Mode. When you add a 3rd ( or more ) JBL Boombox speakers, they will automatically revert back to Party mode
  • Can I turn the Heart Rate sensor off and still use the Under Armour Sport Wireless Heart Rate headphones for audio?
    You can turn the Heart Rate sensor off and still use the headphones for audio by placing your finger on the right earpiece for 3-4 seconds. You will hear an audio prompt stating, “Heart Rate disconnected” which will turn the Heart Rate sensor off. If you wish to turn the sensor back on, simply place your finger on the RIGHT earpiece again for 3-4 seconds until you hear the voice prompt stating that the Heart Rate sensor has been turned back on.
  • Can I take phones calls with the E45BT headphones?
    Yes, the E45BT headphones allow you to switch seamlessly from your music on your portable device to your phone. The controls are located on the Right ear cup which features your volume control and pause and play which is located in the center of the controls. The center button will allow you to answer and hang up phone calls .
  • Can I take phone calls with the JBL Duet Mini BT headphone?
    Yes, the JBL Duet Mini features a three button microphone which enables you to pause/play, skip tracks and answer and hang up phone calls.
  • Can I take phone calls with the E25BT headphone?
    Yes, the E25BT features a three button microphone which enables you to pause/play, skip tracks and answer and hang up phone calls.
  • Can I switch the display completely off on Pulse 2?
    Yes, although this is not mentioned in the owner's manual, it can be done by pressing and holding the light effect button for more than two seconds.
  • Can I swim with these headphones?
    No. These headphones are not waterproof. Swimming with these headphones will cause significant and irreversible damage.
  • Can I surprise family and friends in another European country with a present?
    Unfortunately this is not currently possible.
  • Can I stream music via Bluetooth and Wi-Fi from my device simultaneously?
    Yes. The Google cast function works independent to that of Bluetooth, therefore you are able to Bluetooth connect to another device while casting audio to the JBL Playlist simultaneously. This feature is applicable on smartphones, tablets/iPad, and Bluetooth capable computers.
  • Can I stream Google Chromecast via my PC to Control Xstream?
    Yes, Control Xstream is a Chromecast device that allows you to cast music content via your Chrome browser. However, the JBL Control Xstream is not made for video purposes, because there will be delay between sound and image.
  • Can I still use my E45BT even if the battery is dead?
    Yes, the E45BT headphones also have an detachable audio cable that you can plug into the headphones. The plug is located at the bottom of the right ear cup.
  • Can I share TV sound through JBL Connect using SB450?
    You can only share the sound via JBL Connect through Bluetooth connected devices. TV sound is not permitted as it would cause lip-sync issues.
  • Can I share music with friends while listening to music?

    Yes, with the feature “ShareMe”, you can pair your headphones to one Android compatible LE audio device and enjoy everything from a song to a podcast or even a movie with a friend. 

  • Can I reset my JBL Authentics L8 or L16, to factory settings?
    Yes it is possible to reset your speaker. The reset will remove all Bluetooth pairings and WiFi network settings. In power ON mode, press and hold the Power Button for at least 10 seconds, until the volume and input selector lights begin to flash. Your JBL Authentics L8 or L16, are now back to factory settings. Please reconnect the speaker to your WiFi network again.
  • Can I reset my Control X Wireless?
    Yes, on the master speaker (the one with playback buttons), simply press the Reverse and Forward Play buttons at the same time for 3 seconds. Please note that after you have performed the reset procedure, master and secondary speakers are no longer connected. Go to the owner's manual page 4, the section "speaker association", to pair the secondary and master again.
  • Can I replace the ear pads on the Everest 310/710 headphones?
    No, the pads are glued to the headphone body, and must be replaced by a service technician.
  • Can I replace the ear pads on my T-series headphone?
    Yes, the ear pads are replaceable by owner. The pads can be purchased as spare parts from the service center, or purchased directly from the JBL spare parts web shop, when opened.
  • Can I replace the ear pads on my Everest 700 or Elite 700 headphones?
    It is possible to replace the ear pads, but there are details to consider. On Elite 700: The ear pads are held in place by a plastic plate with claws, and some of the claws will most likely break off when you remove the pad. You do this by grabbing under the edge where the fabric ends, then pulling hard outward. The claws will eventually let go, and some of them will break off, rattling inside the ear pod. The only way to get them out is to unscrew the speaker plate, lift it up, and shake out the broken-off claws. The new pads are simply centered over the speaker plate, and the claws pressed into the holes with a firm pressure. On Everest 700: The ear pads are glued into position with double-adhesive tape. Pull the old pads off with a forceful, steady pull, until the glue lets go. Remove the protective layer on the new pads, and carefully position them correctly before pressing home all the way around the edge.
  • Can I record directly from the 208P?
    Yes, use the MONITOR OUT sockets (1/4” and RCA are available on 208P, RCA on ONE) to feed into a recording device. Please note that these outputs are volume controlled, so set the volume correctly, depending on the sensitivity of the recording device.
  • Can I program my TV remote to the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?
    Yes. Out-the-box the JBL Bar series soundbar recognizes volume and mute controls from the most common TV remote controls. The JBL Bar series has IR learning. You can use this feature to teach the soundbar to response to your TV's remote control as well.
  • Can I play and charge my headset at the same time?
    Yes, you can play game either wired or wirelessly while using USB-C charging cable.  
  • Can I place the JBL Quantum Stream Studio in a different mounting?

    The JBL Quantum Stream Studio comes with an adapter that can be mounted on different boom mic arm systems or tripods. The adapter is already built in the microphone stand so that you always have the adapter close to you when needed. 

  • Can I place or answer telephone calls with my JBL LIVE headphones?
    Yes, you can use them for telephone conversations in both Bluetooth and wired mode when paired with a smart device. 
  • Can I pair my Focus 500/700 to multiple devices?
    Yes, these headphones can be connected and paired to two devices at the same time.
  • Can I listen to music while I am charging my E25BT headphones?
    Unfortunately, you cannot turn on and use the headphones while they are charging.
  • Can I listen to music while charging my JBL DUET NC?
    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.
  • Can I listen to music while charging my E65BTNC?
    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.
  • Can I listen to music while charging my E55BT or E45BT?
    Yes, but only via cabled connection. When you insert the USB charging cable, Bluetooth is switched off, so wireless listening is not possible.
  • Can I listen to music while charging?
    Yes, you can listen to music via cabled connection while you charge the battery. As soon as you insert the charging cable, all active circuits are switched off, and only the analog cable input remains active. When charging has finished, you can use the wireless and noise cancelling functions again.
  • Can I listen to lossless audio on my speaker and does it support USB music playback from laptops and tablets?

    Yes, you can listen to lossless audio from your speaker.

    Make sure the software version installed is 1.9.0.1 or later for the Charge 6, which can be updated via the JBL Portable app.

    You will then be able to enjoy lossless audio through a USB cable connection to your laptop or tablet.

     

    Follow these steps to enable USB audio playback:

     

    a. Enter USB Audio Playback mode

    Connect a USB-C cable to the speaker. Make sure the speaker is turned on.

    Press and hold the "Play" button on the speaker, you'll hear a confirmation tone when USB Audio Playback mode is activated.

    b. Revert to Bluetooth mode

    The speaker will automatically switch back to Bluetooth mode when the USB cable is disconnected from the USB port.

    c. Re-enter USB Audio Playback mode

    To switch back to USB Audio Playback mode, reconnect the USB-C cable and repeat the steps.

     

    A USB type A-C or type C-C shorter than 1,2m is recommended for optimal performance.

    USB thumb drive playback is not supported.

  • Can i learn additional IR codes, other than what the QSG is saying?
    We only offer volume+ and volume-, mute and power for your TV remote to learn these IR codes.
  • Can I get wallmounts for Control Xstream
    Please note that although the Control Xstream does have a threaded insert for brackets, JBL offers no brackets. Custom made wallmounts should be used.
  • Can I get a wall bracket for Control X Wireless?
    Please note that although the Wireless version of Control X does have a threaded insert for brackets, JBL offers no brackets. The brackets for the Control X passive model cannot be used with the wireless version. Brackets for the wireless version must be custom made.
  • Can I factory reset my JBL Playlist speaker?
    Yes, the JBL Playlist can be reset to factory settings. First, Power ON the JBL Playlist. Secondly, press and hold the Play and Volume (-) buttons simultaneously for about 10 seconds, and after 10 seconds you should see the Play/Pause and Bluetooth button light up, followed by the speaker going into Standby. Once you see the speaker powers back ON, reset is complete.
  • Can I disable Voice function?
    Yes, there are two ways to disable the voice assistant feature.
    1) double tap the left ear cup, or 2) In the My JBL Headphones app, de-select both assistants.
  • Can I customize my Heart Rate Zones?
    Currently in Record, you can not customize ranges for each heart rate zone but you can customize your Max heart rate, which affects your zone ranges. Edit your Max heart rate by going to My Profile page by tapping the person icon in the top left corner. Tap the edit button in the top left corner to edit the Max HR field.
  • Can I create my own custom equalization settings?
    Yes!
    By using the JBL ONE app, you can change the equalization settings of the speaker to fit your personal taste by adjusting the settings of each frequency to create your personalized EQ:
    • BASS: Adjust the lower frequency sounds, such as bass or a kick drum.
    • MID: Adjust the mid-frequency sounds, such as human speech.
    • TREBLE: Adjust the higher frequency sounds for clarity.
  • Can I connect two speakers to one source device for stereo mode?
    An auxiliary splitter would be required to utilize the audio input auxiliary connections.
  • Can I connect to multiple devices on the JBL DUETNC?
    Yes. The JBL DUETNC headphones have the ability to pair and connect to two devices at the same time.
  • Can I connect to multiple devices on the E65BTNC?
    Yes. The E65BTNC headphones have the ability to pair and connect to two devices at the same time.
  • Can I connect to multiple devices on the E45BT/E55BT?
    Yes. The E45/E55BT headphones have the ability to pair and connect to two devices at the same time.
  • Can I connect to multiple devices at the same time on the Inspire/Focus 500 headphones?
    Yes, these headphones can be connected and paired to two devices at the same time.
  • Can I connect to multiple devices at the same time on the Everest 310/710 headphones?
    To pair and connect to a different device, press and hold the bluetooth button located on the bottom of the right ear cup until you hear the audible voice stating "looking for device." Make sure the the device you are trying to connect to are in search mode. The headphones should display on "Discoverable Devices" within 2-3 seconds. Choose the Pair option and you should hear the audible voice state "connected" and the LED light should transition into a slow blinking blue light.
  • Can I connect the headphones to my UA band?
    Yes, Once you've added your UA Sport Wireless Heart Rate to the UA Record mobile app any workout started on your UA Band will automatically connect to the headphones if powered on and present. The Band will indicate the heart rate sensor is connected and begin showing your heart rate zones using the color LED on the side of the Band.
  • Can I connect my Soundgear with analog jack cable, or other cables?
    No, Soundgear is wireless Bluetooth only, and needs to be charged to play music. But the BTA 20 transmitter must of course be connected with a cable to the signal source.
  • Can I connect my EON speaker to a computer with Bluetooth?
    Yes, provided that your computer supports A2DP Stereo audio streaming over Bluetooth, you can connect to JBL EON 208P and EON ONE. If your computer can connect to a mouse, a keyboard or a printer with Bluetooth, but not the EON speaker, please check if A2DP is supported. If it is not, ask the provider or manufacturer of your computer how to establish A2DP support.
  • Can I connect my Control Xstream speakers to 5GHz Wi-Fi?
    Yes, Control Xstream uses both 2.4 GHz and 5 GHZ wi-fi networks.
  • Can I connect multiple devices to the Flip 3 SE?
    No, it's not possible to connect simultaneously from multiple devices to the Flip 3 SE. If you need a new device to pair with the Flip 3 SE, please press the Bluetooth button the Flip 3 SE to enable pairing mode. The Flip 3 SE should be available in the list of Bluetooth devices on your mobile phone/tablet
  • Can I connect more than one Soundgear to the BTA transmitter?
    No. The two Soundgears can connect to the BTA, but not to each other. Also, when using one Soundgear, the use of aptxLL may result in a delay. If you are connected to two, the delay may be more noticeable, since LL is no longer active.
  • Can i connect more than one Bluetooth device to my Control X wireless?
    No, you can only have one activate device connected to the speaker. Please un-pair your current Bluetooth device, then connect with another device if needed.
  • Can I connect more than one Bluetooth device?
    You can connect up to 3 Bluetooth devices at the same time. In case you are listening to music via Bluetooth, each device will override the other when a command (play) is selected.
  • Can I connect Clip2 to a computer.
    Yes. Connect Bluetooth or auxiliary. Remember that Bluetooth can only work if the source supports A2DP stereo audio streaming, which may not be the case for all computers.
  • Can i connect 3 or more speakers together with JBL Connect?
    No, for now it is only possible to connect two speakers together using the JBL connect feature. Newer JBL products feature JBL Connect+, which allows you to connect > 100 devices simultaneously, these however are not compatible with older JBL products featuring JBL Connect
  • Can I connect 2 separate wired devices to the Boost TV AUX and optical Inputs?
    Yes, you can definitely connect two wired devices at the same time. However, the Boost TV will only pass one connection at a time. If two connections are playing at the same time, the optical device will take priority.
  • Can I connect 2 separate devices to the SB 250 AUX and optical Inputs?
    SB 250 will only pass one connection at a time. If two connections are playing at the same time, then the optical device will take priority.
  • Can I check the software version on my Boost TV?
    Yes, press Volume - and Connect button at the same time for 5 seconds. A voice reads out a set of numbers, which is the current software version. Using the HID Software Tool, available in the Manuals & Downloads section, you can find out if an update exists, and if so, install the update.
  • Can I charge the speaker when it is wet?
    You need to dry the micro USB or power ports completely before plug-in power for charging.
  • Can I change the Bluetooth name for my JBL SB 250?
    Sorry, this is not possible.
  • Can I change the Bluetooth name for my JBL Boost TV?
    Sorry, this is not possible.
  • Can I change my order?

    Within the first 15 minutes after placing your order, we may be able to make changes to your order such as:

     

    • Amend the Product colour
    • Add or remove a Product from the order
    • Edit Shipping or Billing details
    • Apply a discount
    • Cancel an order

     

    Please call us using the phone number posted at the bottom of this page.

     

    If your order has already been processed, we will no longer be able to make changes to or even cancel your order. Instead we invite you to return your order for a refund using our 30 day free return option.

< 1 ... 15 16 17 18 19 20 >

Can’t find what you’re looking for?

Call us

Call us

Call us now at: +44 161 222 3325

Monday - Friday: 08.00-17.00
Saturday - Sunday: 09:00-15:00

E-mail us

E-mail us

We are here Monday – Sunday to answer you as fast as we can!

Email us
Chat with us

Chat with us

Monday - Friday: 08.00-17.00
Saturday - Sunday: 09:00-15:00

message

WhatsApp Us

Send us a message on +44 161 222 3325 or click  here 

Monday - Friday: 08.00-17.00
Saturday - Sunday: 09:00-15:00