Under Armour Sport Wireless Heart Rate

Documents & Downloads

FAQs & How-Tos

32 results

Sort

Page size

aptX Audio Codec Support

This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.

Was this helpful? Thank you for your feedback!
Can I activate heart rate voice info with gloves on?

No, you will need to use your fingertips, or use special gloves made for touch-screen use.

Was this helpful? Thank you for your feedback!
Can I customize my Heart Rate Zones?

Currently in Record, you can not customize ranges for each heart rate zone but you can customize your Max heart rate, which affects your zone ranges. Edit your Max heart rate by going to My Profile page by tapping the person icon in the top left corner. Tap the edit button in the top left corner to edit the Max HR field.

Was this helpful? Thank you for your feedback!
Can I swim with these headphones?

No. These headphones are not waterproof. Swimming with these headphones will cause significant and irreversible damage.

Was this helpful? Thank you for your feedback!
Can I turn the Heart Rate sensor off and still use the Under Armour Sport Wireless Heart Rate headphones for audio?

You can turn the Heart Rate sensor off and still use the headphones for audio by placing your finger on the right earpiece for 3-4 seconds. You will hear an audio prompt stating, “Heart Rate disconnected” which will turn the Heart Rate sensor off. If you wish to turn the sensor back on, simply place your finger on the RIGHT earpiece again for 3-4 seconds until you hear the voice prompt stating that the Heart Rate sensor has been turned back on.

Was this helpful? Thank you for your feedback!
Can I wear these headphones in the rain?

Although the product is Water Resistant and Sweat Resistant, continuous exposure to water over an extended period of time may damage your earphones.

Was this helpful? Thank you for your feedback!
Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.

Was this helpful? Thank you for your feedback!
How does the UA Heart Rate headphones connect to a different device?

If you want to pair and connect to a different device, make sure the headphones are turned off. Proceed to turn the headphones on by pressing and holding the power button for 3- 5 seconds until you hear the audible voice stating “power on” followed by “looking for device.” You will see the LED alternate between blue and red as it searches for your new device. Make sure your device is in search mode. Within seconds your headphone should appear as one of your discoverable devices. You will then hear the audible voice stating, “audio connected” followed by a blinking blue LED light located on the inline microphone indicating that it is now connected to a device.

Was this helpful? Thank you for your feedback!
How do I adjust the volume on the UA Heart Rate Wireless?

To increase the volume, quickly press the top button located on the inline microphone with several quick clicks. If you want to decrease the volume, quickly press the bottom button with several quick clicks until desired volume is achieved.

Was this helpful? Thank you for your feedback!
How do I charge the Under Armour Sport Wireless Heart Rate headphones?

The UA Sport Wireless Heart Rate must be charged with a micro USB charger that is provided in the packaging. You will find the USB outlet located on the bottom left side of the inline microphone. There will be a small rubberized window that you can slide up and over to expose the outlet. After plugging in the headphones, you will see a solid red light appear at the bottom of the inline microphone. Once the headphones are fully charged, the red light will turn off. It typically takes less than 2 hours of charging time to receive the 5 full hours of audio playback.

Was this helpful? Thank you for your feedback!