JBL Quantum 800
Product Specifications
General Specifications
| Driver size (mm) | 50 |
|---|
Audio Specifications
| Passive Frequency Response | 20 Hz – 40 kHz |
|---|---|
| Active Frequency Response | 20 Hz – 20 kHz |
| Driver sensitivity at 1kHz/1mW (dB) | 95 |
| Dynamic frequency response range (Hz) | ["20 Hz - 40 kHz (Passive)", "20 Hz - 20 kHz (Active)"] |
| Impedance (ohms) | 32 |
Dimension Specifications
| Weight (g) | 410 |
|---|---|
| Weight (oz) | 14.5 |
| Charging Cable Length (m) | 1.5 |
| Charging Cable Length (ft) | 4.9 |
| Ear Cup External Height (in) | 3.8 |
| Ear Cup External Width (in) | 3.4 |
| Ear Cup Internal Height (in) | 2.4 |
| Ear Cup Internal Width (in) | 1.7 |
| Ear Cup Depth (in) | 1.1 |
| Ear Cup External Height (cm) | 9.7 |
| Ear Cup External Width (cm) | 8.7 |
| Ear Cup Internal Height (cm) | 6.2 |
| Ear Cup Internal Width (cm) | 4.2 |
| Ear Cup Depth (cm) | 2.7 |
| Audio Cable Length (ft) | 3.9 |
| Audio Cable Length (m) | 1.2 |
Control Connect Specifications
| Bluetooth profiles | A2DP 1.3, HFP 1.6 |
|---|---|
| Bluetooth frequency | 2.402 GHz - 2.480 GHz |
| Bluetooth transmitted modulation | GFSK, /4π DQPSK, 8DPSK |
| Bluetooth transmitter power | <9 dBm |
| Bluetooth version | 5.0 |
Documents & Downloads
Spec Sheets
Manuals
Quick Start Guide
Gallery
Videos
What’s in the Box
- 1 x JBL Quantum 800 headset
- 1 x USB Charging Cable
- 1 x 3.5 mm audio cable
- 1 x USB wireless dongle
- 1 x Windshield foam for microphone
- 1 x Quick Start Guide
- 1 x Warranty card
- 1 x Safety Sheet
FAQs & How-Tos
You might have to add a USB extension dock to get the JBL Quantum 350/600/800/810 dongle as close to the headset, or place the common sources of interference (e.g. routers, Wi-Fi speakers etc.) as far from the JBL Quantum 350/600/800/810 dongle.
| Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down. |
Software Update Release Notes
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Software Version: V1.11.0.1511
Release Date: September 19, 2022
Release Media: Website & Quantum ENGINE
What’s New
- Improved firmware stability upgrading process flow for the QUANTUM 910.
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QUANTUM ENGINE
Software Update Release Notes
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Software Version: V1.11.0.1510
Release Date: August 24, 2022
Release Media: Website & Quantum ENGINE
What’s New
- Added support for the new QUANTUM 910 Wireless Headphones
- Over 30 improvements addressing user interface, usability, and stability of the app for a better user experience.
| It is offering low-latency wireless connectivity via a 2.4Ghz signal that is enabled by a USB dongle included in the box. Turn on the slider, then it automatically connect to the dongle. If you loss the connectivity with the dongle, power on with the slider and hold on for 5 seconds and press and hold the dongle to make sure the pairing until listening to the tone. |
To turn ANC on and off
Short Press: ANC On (voice prompt states ANC On)
Short Press: ANC Off (voice prompt states ANC Off)
To turn TalkThru on and off
Long Press: TalkThru On (voice prompt states TalkThru On)
Short or Long Press: TalkThru Off, but ANC is now On (voice prompt states ANC On)
Short Press Again to turn ANC Off as well (voice prompt states ANC Off)
NOTE: The voice prompt will never state that TalkThru is Off.
Please check out this video to assist you further!
https://www.youtube.com/watch?v=LA80RmBrbYg
QUANTUM ENGINE
Software Update Release Notes
Version 1.6.0.1053
Release Date: 1/21/21
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Welcome feature has been implemented.
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Surround Modes feature has been implemented.
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ANC/TT toggle has been implemented.
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The sidetone has been turned off by default for all models to avoid confusion.
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QuantumSURROUND/QuantumSPHERE quality & performance have been improved.
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Quantum 300 Mic Gain has been improved.
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Quantum 800 FW update reliability has been improved.
-
Minor Bugs Fixed
JBL Quantum 400 and ONE are compatible with USB C to A cable to enjoy PS4 console with RGB Lighting on, and Quantum 600 and 800 with wireless-enabled by USB dongle also gives lighting moment on PS4 console games.
*NOTE that RGB will not light up when connecting with 3.5mm cable to any device (PC, Console, Mobile, etc.) because the cable doesn't have power enough for the RBG lighting.
Please note: JBL QuantumENGINE is only available on PC.
JBL is committed to providing the most optimal consumer experience through superior immersive audio. Our Quantum 800/600 headsets are designed to be connected via 2.4Ghz, BT ( 800 only ) or 3.5mm jack. USB-C port is only designed for charging the internal 14hr battery and does not provide an audio connection. This is an intentional design decision.
| Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”. |
The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.
Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
If the dongle can’t be manually paired either, please contact customer support.
All JBL Quantum headset models work through 3.5mm audio jack (aux) connected to the PlayStation controller. USB models will also work on PlayStation. In addition, the wireless models works wirelessly when connected to the 2.4GHz USB dongle.
Please note: JBL QuantumENGINE is only available on PC. Custom lighting can be set up on PC, and will carry over when connected with USB cable or 2.4GHz USB dongle.
To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.
Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.
How to check your PC settings for the correct recording device
1. Go to Control Panel
2. Select Hardware and Sound
3. Click on Sound
3 Select Recording
4. Make sure to select the proper recording device.
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Right-click on it Quantum headset.
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Now select "Set Default Device" or Select "Default Communication Device"
5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties
6. Choose Levels.
7. Adjust accordingly.
Please also make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
Check that your headset's Game-Chat balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumEngine PC software.
If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumEngine software.
Finally, you can also do a short press on the Smart Ambient button on the headset (if your headset, has this feature)
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