Buy JBL LIVE 220BT in-ear headphones

FAQs & How-Tos

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aptX Audio Codec Support

This headphone does not support aptX, aptX HD, aptX Low Latency audio codecs.

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Can I disable Voice function?

Yes, there are two ways to disable the voice assistant feature.
1) double tap the left ear cup, or 2) In the My JBL Headphones app, de-select both assistants.

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Can I use both Amazon Alexa and the Google Assistant with my JBL LIVE headphones?

Yes, both voice assistants are supported by the JBL LIVE headphones.
Amazon Alexa or Google Assistant must be selected as the default voice assistant through the My JBL Headphones app.
The two voice assistants cannot be used simultaneously. You can always change your default voice assistant through the My JBL Headphones app.

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Can my headphones be connected to two devices simultaneously?

Yes, the headphones have Multipoint Connection, which allows you to switch seamlessly between the connected devices.

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Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using.

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How do I connect my JBL LIVE headphones to my device via Bluetooth?

To pair the JBL LIVE headphones the first time, switch the headphone on, look for the blinking blue light indicating pairing mode. Switch on Bluetooth on your source device, find the JBL LIVE headphones in Settings > Bluetooth and confirm pairing. To pair the JBL LIVE headphones from the second time onwards, or to link them with a different device, press and hold the power button until the blue flashing light is visible.

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How do I reset my JBL headphones?

With the headphones switched ON, press and hold both volume buttons for more than 5 seconds.
Your headphones are now reset to factory status.

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How to avoid Bluetooth Interference or Interruptions

• Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

• Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

• Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

• Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

• Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

• Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

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How to connect your headphones to the Amazon Alexa for Android and iOS devices
Visit the App Store and download the ‘Amazon Alexa’ App.
1. Click the Plus(+) button on the top right of the screen.
2. Then select ‘Add Device‘.
3. Select headphones from the list and then choose your Headphones from the list of available devices.
4. Follow the rest of the instructions in the Alexa App to complete the setup.
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How to connect your headphones to the Google Assistant for Android devices

If not pre-installed on your Android device, visit your App store to download the ‘Google Assistant’ App.

After you have paired your JBL headphones to your device via Bluetooth, you should receive a pop-up notification (pictured below). Please tap the notification on your device to start the Google Assistant setup. You will now be directed to the Google Assistant App.
Step 1

Follow the steps to connect and pair “JBL XXXX-LE” (depends on your model) with your devices.
Once set up is complete, you will see the below screen:
Step 2

PLEASE NOTE: In order to verbally interact with your Google Assistant via the headphone you must turn on the ‘Spoken Notifications’ in the Google Assistant App. This can be found under: Assistant Devices > Notifications. Alternatively, your JBL headphones can be added to the Google Assistant App manually by adding them as a Bluetooth device if this was not done when first paired. Google Assistant must be selected as your chosen voice assistant in the settings of the My JBL Headphones App also.

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