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JBL Free II

JBL Free II deliver JBL Signature Sound in an intuitive, yet intelligent package. Completely free from wires and easy to use, the JBL Free II is your flexible companion for calls, music and an active lifestyle. You get a day's worth (24 hours) of combined playback: 6 hours of continuous listening on the headphones plus 18 hours of backup from the charging case. Immediately paired as soon as you flip open the case, each earbud of the JBL Free II can be used independently in mono or stereo mode, saving battery life. Super comfortable with ear tips in 3 sizes, their worry-free IPX4 certified design keeps the music playing through sunshine and rain. Step up your listening experience in an easy way by controlling music and calls with the intuitive touch controls on the earbud and live free from wires.

Product Specifications

General Specifications

Bluetooth version 5.0
Ear tip material Silicon
Driver size (mm) 5.6
IP Code IPX4

Audio Specifications

Driver sensitivity at 1kHz/1mW (dB) 100
Dynamic frequency response range (Hz) 20 Hz – 20 kHz
Impedance (ohms) 16
Number of drivers per ear 1

Dimension Specifications

Charging Case Weight (oz) 1.8
Earpiece Weight (oz) 0.3
Charging Case Weight (g) 52
Earpiece Weight (g) 9.6

Control Connect Specifications

Bluetooth profiles A2DP 1.3, AVRCP 1.6, HFP 1.7
Bluetooth frequency 2.4 GHz – 2.4835 GHz
Bluetooth transmitted modulation GFSK, π/-4DQPSK, 8DPSK
Bluetooth transmitter power 0 - 12dbm
Please consult the documents for in-depth specs

Documents & Downloads

What’s in the Box

  • 1 x JBL Free II headphones
  • 1 x Type-C charging cable
  • 3 x Sizes of ear tips
  • 1 x Charging case
  • 1 x Quick start guide
  • 1 x Safety sheet
  • 1 x Warranty
  • 1 x Warning sheet
JBL Free II - What's in the Box

FAQs & How-Tos

  • How to avoid Bluetooth Interference or Interruptions

    • Always have clear line of sight between your Bluetooth device (speaker, headphones etc.) and source device (Smartphone/tablet/PC etc). Be aware of obstacles in front of your devices.

    • Try to shutdown other products that have Bluetooth, but are not being used. They are often the reason for interference even though they are not being used.

    • Do not stand too close to your Wi-Fi router since a Wi-Fi signal is stronger and in many cases will "overlap" the connection.

    • Be aware of walls around you. Concrete and brick walls will often interrupt the signal, as it cannot pass through such thick walls.

    • Bluetooth signals cannot travel through water, which includes the human body. Make sure with wireless headphones to keep your source device and the receiver on the same side of your body.

    • Open spaces such as parks can cause issues for your devices, as open air is "bad" for any Bluetooth signal if it cannot reflect from objects around you.

    Category:

    Connectivity
  • Headphones & Third Party Communication Apps (Skype, Zoom, WhatsApp, etc)

    If you are experiencing issues getting the app to communicate with your headphones, (assuming you have already paired the headphones with the device) go into the communication apps audio settings. You will likely find the resolution there. You may have to set your headphones as the ‘communication device’ within the app you are using. 

    Category:

    Product information
  • Multipoint Connectivity Information

    These headphones do not support Multipoint Connectivity, which means that they can only be connected to one Bluetooth device at a time. 

    Category:

    Product information
  • Sweatproof Information (IPX4)

    This unit is IPX4 rated, which means that it is sweatproof (suitable for working out) and can withstand water splashes from any direction. However, the unit is not waterproof and should never be submerged in water.

    Category:

    Product information
  • My JBL Headphone App Support

    This headphone is not supported by the My JBL Headphone app.

    Category:

    Product information
  • Pairing issues with a Computer or PC

    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.

    The standard drivers provided by Microsoft/Windows system are not correct and will result in error messages (such as having to enter a PIN code), or pairing will not work.

    Category:

    Connectivity
  • How to Factory Reset True Wireless Stereo Earbuds

    Double-tap the button on the right earbud, then on the third tap - press and hold the button for more than 5 seconds (until the unit shuts off). 
    This restores the earbuds to the factory defaults.
    TWS must be connected to perform the reset, so neither of the earbuds should be off or in the charging case.
    It also may be necessary to remove or forget the earbuds from the list of paired Bluetooth devices in order to pair again.
  • Cleaning Instructions for Re-establishing Charging

    It is not uncommon to have charging problems with True Wireless headphones. You may encounter that charging stops, does not start at all or that one of the ear buds suddenly switches on and begins the pairing process. This is almost always caused by dirt on the metal charging contacts. These contacts are vulnerable because they can easily be contaminated by sweat, skin grease, or ear wax. They are usually gold plated, but gold plating does not prevent surface dirt.

    If you have charging problems, the first step is to always clean all contact points, on each earbud and on the charging case.
    You will need: cotton cloth or makeup swab, cotton swabs and rubbing alcohol. Also a pencil with eraser for further cleaning.
    needed-tools.png
    Use a cotton swab with some rubbing alcohol to clean the charging terminals of the headphones. Rotate the swab and scrub lightly on each contact surface, then use a cotton cloth to remove any dust and cotton residue left on the headphones. It is important to perform this process periodically to keep your headphones clean, thus avoiding affecting the charging speed/quality.
    cleaning-earbud-contact-points.png
    Wipe the contact pins in the charging case with a clean cotton swab. The swab can be slightly moistened with rubbing alcohol, but it is important that the interior is completely dry before closing the box. Use the cotton cloth and wait for it to dry.
    cleaning-charging-case.png
    Repeat until the contact points are visibly clean, and charging should work as designed.

    Try cleaning the contacts with the tip of a pencil and the eraser at the end of the pencil, the graphite and rubber can help to re-establish charging also.
    This procedure can be performed on all TWS earphones and cases.

    Category:

    Troubleshooting
  • Is Volume Control Supported?

    This headphone does not feature volume control. You must manually control volume from your device.

Headphone Support Guide

Need help to resolve some the most common headphone challenges?

Learn more

Bluetooth Pairing Guide

Do you need help with Bluetooth Pairing? This guide can help you

Learn more

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However, due to current travel disruption to the UK, deliveries may take longer than planned.

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