JBL Quantum 800
|Driver size (mm)||50|
|Dynamic frequency response range (Hz)||["20 Hz - 40 kHz (Passive)", "20 Hz - 20 kHz (Active)"]|
|Driver Size||50 mm Dynamic drivers|
Control Connect Specifications
|Bluetooth profiles||A2DP 1.3, HFP 1.6|
|Bluetooth frequency||2.402 GHz - 2.480 GHz|
|Bluetooth transmitted modulation||GFSK, /4π DQPSK, 8DPSK|
|Bluetooth transmitter power||<9 dBm|
Documents & Downloads
Quick Start Guide
What’s in the Box
- 1 x JBL Quantum 800 headset
- 1 x USB Charging Cable
- 1 x 3.5 mm audio cable
- 1 x USB wireless dongle
- 1 x windshield foam for microphone
- 1 x QSG
- 1 x Warranty card
- 1 x Safety Sheet
FAQs & How-Tos
Physical damage on headphones
If your JBL Quantum headphone is under warranty, you can visit our Support Site at
How to connect a Bluetooth deviceWith a short press of the dedicated Bluetooth button on the underside of the right ear cup, it powered on and enter the pairing mode.
How to use your Quantum wirelessly
It is offering low-latency wireless connectivity via a 2.4Ghz signal that is enabled by a USB dongle included in the box. Turn on the slider, then it automatically connect to the dongle. If you loss the connectivity with the dongle, power on with the slider and hold on for 5 seconds and press and hold the dongle to make sure the pairing until listening to the tone.
Purchase parts for Quantum headphonesReplacement parts are available from authorized dealers and Service Centers. Please contact our JBL customer service department for more information and contact details.
What's in the box
Your JBL Quantum 600 and Quantum 800 includes the headset, a USB Type-A to C cable, 3.5mm cable, a wireless transmitter dongle, QSG l Warranty Card l Warning Card, and a microphone windshield.
How to clean your Quantum headphone
You can clean your headphones by wiping it gently with a damp cloth. Take extra care not to let water get into the speaker chamber, as it will damage the speaker drivers. If you need replacement ear pads, please reach out to your local JBL Customer Support to inquire about replacement parts.
The volume level on my headphones is very quietIf your volume level is quiet, make sure that the TalkThru is not activated on your headphones. In order to deactivate or activate TalkThru, quickly press the ANC button located at the top of the LEFT ear cup. You will hear an audible voice stating, TalkThru On when activated, and 'ANC On' when deactivated.
How to charge your Quantum headphoneThe battery is charged using an included USB-A to USB-C USB fabric cable. It will be fully charged for 2 hrs. Note, this cable is only for charging the battery, it will not deliver audio.
Using the Quantum headset while charging
JBL is committed to providing the most optimal consumer experience through superior immersive audio. Our Quantum 800/600 headsets are designed to be connected via 2.4Ghz, BT ( 800 only ) or 3.5mm jack. USB-C port is only designed for charging the internal 14hr battery and does not provide an audio connection. This is an intentional design decision.
Xbox InformationAll JBL Quantum headset models work only through 3.5mm audio jack (aux) connected to the Xbox controller. You cannot connect to any Xbox Series console via Bluetooth.
Please note: JBL QuantumENGINE is only available on PC.
Can I use the JBL Quantum 800 in USB modeThe JBL Quantum 800 can only be used via a 3.5mm, Bluetooth, or 2.4Ghz wireless connection.
PlayStation InformationThe compatibility for JBL Quantum models on PlayStation 5 is the same as it is for PlayStation 4 models.
All JBL Quantum headset models work through 3.5mm audio jack (aux) connected to the PlayStation controller. USB models will also work on PlayStation. In addition, the wireless models works wirelessly when connected to the 2.4GHz USB dongle.
Please note: JBL QuantumENGINE is only available on PC. Custom lighting can be set up on PC, and will carry over when connected with USB cable or 2.4GHz USB dongle.
How do I request or purchase peripheral parts for my JBL Quantum headset?
Replacement parts are available from authorized dealers and Service Centers. Please contact our customer service department for more information and contact details.
Why are my headphones shown as “speakers” on Windows?
The “Speaker” mode allows the JBL QuantumENGINE to receive more than two channels of audio. It also prevents some applications from adding extra signal processing intended for other headphones, which would negatively impact the performance of the JBL QuantumSURROUND or JBL QuantumSPHERE 360 technology.
What can you do with JBL QuantumENGINE software?You can adjust equalizer, RGB LED effects, change microphone settings and update the headset's firmware.
How to switch between Active Noise Cancelling and TalkThruOnboard Active Noise Cancelling is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SINGLE press the ANC button to toggle it On/Off and LONG press to active TalkThru. Turn on ANC again by a single press on the multi-function button.
No sound when playing or listening to music
Make sure the on headset volume control is turned up. Rotate the volume wheel on your headset to increase the volume. If you're connected to the PC via USB, check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 600 or Quantum 800 Game, right-click, and select "Set as Default Device". Check your headset's game-chat balance dial and ensure that the balance is correct. Check the JBL Quantum 600 or Quantum 800 Game device and make sure it is not muted or turned all the way down.
Does the Quantum headphone support the Mic monitoring feature?
Yes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. And the default setting of the mic monitoring is set of “OFF”.
Mic Monitoring SupportYes. You can configure the volume of the mic monitoring in JBL QuantumENGINE. The default setting of the mic monitoring is "OFF”.
How to avoid WiFi interference for your headphone
You might have a USB extension dock to get the JBL Quantum 350/600/800 dongle as much as close to the headset, or place the common sources of interference (e.g. routers, Wi-Fi speakers etc.) as much as far from the JBL Quantum 350/600/800 dongle.
How to switch between Game and Chat balanceYes, you can adjust the game and chat audio balance by rotating the dial-up and down. When you rotate the dial, you'll feel a notch that indicates the balance is 50% game and 50% chat. The slider on Quantum ONE is different and has no notch but instead a visual indicator.
How to update the headsetYou can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.
The story behind our Quantum name
We wanted the name to reflect this futuristic inspiration married with cutting-edge technology. The Quantum name was ultimately chosen as it conjures images of both the technology aspect through the advances in quantum computing but also a very organic feel with reference to quantum physics and the science behind building upon small elements to make massive improvements.
How to set up your microphone
Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.
How to check your PC settings for the correct recording device
1. Go to Control Panel
2. Select Hardware and Sound
3. Click on Sound
3 Select Recording
4. Make sure to select the proper recording device.
Right-click on it Quantum headset.
Now select "Set Default Device" or Select "Default Communication Device"
5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties
6. Choose Levels.
7. Adjust accordingly.
Quantum Engine: Software Update Release Notes
Software Update Release Notes
Release Date: 1/21/21
Welcome feature has been implemented.
Surround Modes feature has been implemented.
ANC/TT toggle has been implemented.
The sidetone has been turned off by default for all models to avoid confusion.
QuantumSURROUND/QuantumSPHERE quality & performance have been improved.
Quantum 300 Mic Gain has been improved.
Quantum 800 FW update reliability has been improved.
Minor Bugs Fixed
Pairing IssuesTry a manual pairing of the headset and the dongle.
Hold the power button in the "On" position for 5 seconds on the headset, and then hold the button on the dongle for 5 seconds. This should force a manual pairing, allowing the PC to again recognize the headset.
Be sure to check multiple USB ports (to confirm it’s not an issue with the USB port).
If the dongle can’t be manually paired either, please contact customer support.
How RBG lighting work for console games
JBL Quantum 400 and ONE are compatible with USB C to A cable to enjoy PS4 console with RGB Lighting on, and Quantum 600 and 800 with wireless-enabled by USB dongle also gives lighting moment on PS4 console games.
*NOTE that RGB will not light up when connecting with 3.5mm cable to any device (PC, Console, Mobile, etc.) because the cable doesn't have power enough for the RBG lighting.
Why you can't hear your teammates
Make sure JBL Quantum 800 is selected for PC.If you are connected to the PC via USB, check that the default device is selected under Control Panel --> Sound --> Playback.
Select JBL Quantum 800, right-click and "Set as default device".
Make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
Check that your headset's GAME-CHAT balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumENGINE PC software.
If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumENGINE software.
Or you can turn it off by short pressing on the Smart Ambient button on the headset.
Can’t find what you’re looking for?
Please note that UK delivery times are up to 5 working days.