Portables

  • When using the JBL One app to set up my speaker, my Wi-Fi network is not appearing in the list. How can I connect to my Wi-Fi network?
    You can manually type in the network name (SSID) and password to connect if the network does not appear.
    What does the Auto-Off function in the Music streaming App menu do?
    It is a feature that allows you to set a timer to turn off the device automatically.
    For example, you can set it to "never" or 15, 30, 45, and 60 mins.
    How do I rename my device?
    (1) Select the JBL speaker/soundbar you want to rename
    (2) Navigate to the Support tile and select "Rename My Product."
    (3) Press the current name and type in the new name
    (4) Press SAVE
    Pairing issues with a Computer or PC
    In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

    The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

    • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

    • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

    Always get the latest driver version available for your Computer/PC/Laptop.

    To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
    More FAQs
  • When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?
    The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

    NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.
    Pulse 5 - Factory Reset

    Press and hold the Light Show & Bluetooth buttons together for > 2 seconds.

    Smart TV Compatibility
    It is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.

    Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.

    Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.
    Pulse 5 - Factory Reset

    Press and hold the Light Show & Bluetooth buttons together for > 2 seconds.

    More FAQs
  • Charging the Speaker When Wet
    You will need to dry the charging port completely before plugging in power for charging.
     
    Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
    Smart TV Compatibility
    It is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.

    Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.

    Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.
    Waterproof Information (IPX7)

    This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

    IPX7-icon.png
    More FAQs
  • PartyBoost support on the JBL Connect and JBL Connect+

    The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.

    When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?
    The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

    NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.
    Issues with the JBL Portable App and your Android device
    There might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.
    Charging the Speaker When Wet
    You will need to dry the charging port completely before plugging in power for charging.
     
    More FAQs
  • Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
    Smart TV Compatibility
    It is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.

    Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.

    Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.
    Connect Feature Information
    This product is not supported by Connect + or Partyboost on the JBL Portable app. They cannot connect to other portable speakers wirelessly.
    My device is waterproof, but what about salt water or chlorine water?
    Your JBL speaker is waterproof with IPX7 rating. (IPX7 means it can survive immersion in 1 meter/3.3 feet for up to 30 minutes.) To maintain the looks and functions of your speaker, please make sure to rinse it with fresh water after using it at a swimming pool or the ocean, then dry off all covers and areas where water can gather. The standard for waterproofing is for tap water. Chemicals and salt in your pool or the ocean can damage the waterproof seals or harm the surface finish over time if not rinsed off after use.
    More FAQs
  • PartyBoost support on the JBL Connect and JBL Connect+

    The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.

    When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?
    The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

    NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.
    Issues with the JBL Portable App and your Android device
    There might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.
    Charging the Speaker When Wet
    You will need to dry the charging port completely before plugging in power for charging.
     
    More FAQs
  • Does this speaker have an Aux Input?
    This speaker does not have an Aux Input, so no analog connection is possible.
    Smart TV Compatibility
    It is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.

    Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.

    Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.
    Factory Reset Information
    First, remove the speaker from your source device's Bluetooth settings.
    Power on the speaker, then press and hold the Volume + button and Bluetooth button together for 3-5 seconds until the speaker turns off.
    Once turned off, the speaker has been reset to the factory default settings.
    What is the difference between JBL Go 3/Clip 4 and JBL Go 3 ECO/Clip 4 ECO?

    The difference is that the new ECO versions of Go 3 and Clip 4 are made from 90% PCR (Post-Consumer Recycled) plastic and wrapped in 100% recycled fabric on the speaker grille, while still delivering the same rich JBL Original Pro Sound and significantly reducing the carbon footprint of the product.

    More FAQs
  • Which Connections are Possible

    Connecting a USB stick

    1. You can enjoy music from your USB Stick directly into the Partybox device.
    2. Insert the USB stick Stick into theUSB portport, located on the back of your Partybox.
    3. The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
    4. It will start automatically playing the content on your USB stick.
    USB co

    AUX Connection

    1. You can connect any devices through the analog connection AUX
    2. Use an analog cable (Not included in the box) and connect your device.
    3. Press play on your external device and enjoy the music!
    analog

    RCA Connection (*Partybox 200/300/1000 Only)

    1. The Partybox features both Input and Output RCA connection.
    2. Connect your RCA cable (not included) to either one of the ports.
    3. You can use it with your DVD/BlueRay player or AVR system.
    User-added image

    Guitar and Microphone

    1. Connect your microphoneto the dedicated MIC iocn port or connect your electric Guitar  to the Guitar icon
    2. You can mix sound or make your own karaoke party with your Partybox.
    3. Sing or play through your devices.
      1. To adjust the volume of the audio source, press volume+ or volume- buttons.
      2. To adjust the volume of the microphone or guitar, rotate the Mic knob or guitar knob
    mic and
     

    Charging external devices

    1. Whenever your mobile device needs some extra power, the Partybox can help you!
    2. Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your Phone charging device.
    3. Simply connect your device to the usb portaport and start charging.
      1. NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
      2. The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
    Charging devices

    There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the party
    Singing while playing Bluetooth music
    You can have your own Karaoke party with your JBL Partybox. Simply connect your Microphone (only included with the Partybox On The Go) and connect your mobile device over Bluetooth, then start playing music and sing along, it is that simple!
    How to create a Bluetooth connection with your mobile device

    Bluetooth Pairing

    1. Press the BT button button on the Partybox to start the pairing process.
    2. Grab your mobile device.
    3. Go to settings --> Bluetooth --> Enable Bluetooth --> BT ON
    4. Find the Partybox speaker you want to establish a Bluetooth connection to.
             BT settings
    1. You now have a successful connection and can stream your favorite music.
      1. NOTE: It is only possible to have two devices connected at the same time and if you want to listen through the second Bluetooth device then stop the current one from playing and use the second device.
      2. To stop Bluetooth broadcasting then insert a USB device.
    BT con
      Wireless Microphone Information

      The JBL Wireless Microphone set allows 2 x wireless microphones* to be connected to any Partybox model through the use of a dongle connected to the Mic/Guitar jack input. Additionally, a 3rd wired microphone - like the JBL PBM100 Wired Microphone, can also be connected to the switchable Guitar/Mic 2 input (available on the Partybox 310 & 710). This will also work when using the non-switchable Guitar input on other Partybox models - however, this will bypass the karaoke effects including echo for the connected microphone and would generally have a slightly different sound character/timbre to a microphone connected to the Microphone input.

      *This includes the Partybox On-The-Go, a maximum of 2 wireless microphones can be connected and used simultaneously. The standard bundled Partybox On-The-Go microphone can only be connected to the Partybox On-The-Go that it came bundled with, it also cannot connect wirelessly to any other Partybox models or portable speakers other than the Partybox On-The-Go that it came bundled with. Only one standard, bundled Partybox On-The-Go wireless microphone can be connected at a time, unless the JBL Wireless Microphone is purchased (sold separately), a spare part will only work as a replacement, not simultaneously.

      PartyBox ModelMic ArrangementPorts UsedMAX
      Encore2 Wireless (pre-paired)N/A - Wireless (pre-paired, no Wired Microphone port)2
      100/110/Encore Essential1 Wired OR 2 Wireless (dongle)Mic Port2
      2001 Wired OR 2 Wireless (dongle)Mic Port2
      3001 Wired OR 2 Wireless (dongle)Mic Port2
      310/310 MC*/7101 Wired AND 2 Wireless (dongle)Mic Port AND Mic/Guitar Port3
      10001 Wired OR 2 Wireless (dongle)Mic Port2
      On The Go1 Wired AND 1 Wireless (pre-paired)
      OR

      2 Wireless (dongle)
      Mic Port AND N/A - Wireless (pre-paired)
      OR
      Mic Port (pre-paired microphone will not work simultaneously when dongle used)
      2
      OR
      2
      * Partybox 310 MC - is a standard Partybox 310, which comes bundled with 1 x Wired Microphone (PBM100).
      More FAQs
    1. How to restore Tuner 2 and XL to factory settings
      The reset for the Tuner 2 and Tuner XL is as follows:
      Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.
      How to check Firmware Version
      To check the firmware version:
      Press and hold the 'Preset 1' & 'Preset 5' buttons for more than 10 seconds.
      Tuner XL - DAB Reception Issues
      There is a rare issue causing some DAB radio stations not to be found after performing a scan.
      If you are experiencing this, a firmware update has been released to fix the issue.
      First, please read through the update instructions thoroughly, then proceed with installing the update.

      Please click the link below to download the update:
      JBL TUNER XL
    2. How to restore Tuner 2 and XL to factory settings
      The reset for the Tuner 2 and Tuner XL is as follows:
      Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.
      How to check Firmware Version
      To check the firmware version:
      Press and hold the 'Preset 1' & 'Preset 5' buttons for more than 10 seconds.
      Tuner 2 - DAB Reception Issues
      There is a rare issue causing some DAB radio stations not to be found after performing a scan.
      If you are experiencing this, a firmware update has been released to fix the issue.
      First, please read through the update instructions thoroughly, then proceed with installing the update.

      Please click the link below to download the update:
      JBL TUNER 2

      If you have any questions regarding the update or installation, please do not hesitate to contact us.
       
    3. Charging the Speaker When Wet
      You will need to dry the charging port completely before plugging in power for charging.
       
      Waterproof Information (IPX7)

      This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

      IPX7-icon.png
      Pairing issues with a Computer or PC
      In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

      The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

      • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

      • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

      Always get the latest driver version available for your Computer/PC/Laptop.

      To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
      Does my Speaker have Speakerphone/Voice Assistant Functionality?
      This product does not feature speakerphone or voice assistant functionality as it does not have a microphone.
      More FAQs
    4. PartyBoost support on the JBL Connect and JBL Connect+

      The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.

      Buttons unresponsive when plugged into a power source
      If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
      When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?
      The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

      NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.
      Issues with the JBL Portable App and your Android device
      There might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.
      More FAQs
    5. Charging the Speaker When Wet
      You will need to dry the charging port completely before plugging in power for charging.
       
      Waterproof Information (IPX7)

      This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

      IPX7-icon.png
      How to restore your speaker to factory default settings
      If you encounter issues using the speaker with your phone or tablet, or you want to remove all previous Bluetooth pairings from the speaker, it may be necessary to 'factory reset' the speaker.

      How to reset
      First, remove or forget the speaker from the list of paired Bluetooth devices in the settings of the phone or tablet.
      Then, with the speaker powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off.
      The speaker has now been restored to factory default settings. 
      Pairing issues with a Computer or PC
      In most cases when a Computer/PC/Laptop has issues connecting to a Bluetooth device (Portable speaker, Headphones, Active speakers), it's caused by your Computer/PC/Laptop's Bluetooth driver (software).

      The driver (software) should support the following Bluetooth protocols, to be able to play music/sound from your Computer/PC/Laptop:

      • A2DP (Advanced Audio Distribution Profile) driver for your Computer/PC/Headphones to transfer music.

      • AVRCP (Audio/Video Remote Control Profile) driver to send skip/forward/pause/play music to your device

      Always get the latest driver version available for your Computer/PC/Laptop.

      To download the correct driver (software), visit the manufacturer's website of your Computer/PC/Laptop. They usually have a "Support/Download" section where you can find the correct driver. Otherwise, we advise you to contact their support.
      More FAQs
    6. PartyBoost support on the JBL Connect and JBL Connect+

      The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.

      Buttons unresponsive when plugged into a power source
      If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
      When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?
      The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

      NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.
      Issues with the JBL Portable App and your Android device
      There might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.
      More FAQs
    7. Buttons unresponsive when plugged into a power source
      If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
      Connecting to your Car
      It is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )
      Which Connections are Possible

      Connecting a USB stick

      1. You can enjoy music from your USB Stick directly into the Partybox device.
      2. Insert the USB stick Stick into theUSB portport, located on the back of your Partybox.
      3. The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
      4. It will start automatically playing the content on your USB stick.
      USB co

      AUX Connection

      1. You can connect any devices through the analog connection AUX
      2. Use an analog cable (Not included in the box) and connect your device.
      3. Press play on your external device and enjoy the music!
      analog

      RCA Connection (*Partybox 200/300/1000 Only)

      1. The Partybox features both Input and Output RCA connection.
      2. Connect your RCA cable (not included) to either one of the ports.
      3. You can use it with your DVD/BlueRay player or AVR system.
      User-added image

      Guitar and Microphone

      1. Connect your microphoneto the dedicated MIC iocn port or connect your electric Guitar  to the Guitar icon
      2. You can mix sound or make your own karaoke party with your Partybox.
      3. Sing or play through your devices.
        1. To adjust the volume of the audio source, press volume+ or volume- buttons.
        2. To adjust the volume of the microphone or guitar, rotate the Mic knob or guitar knob
      mic and
       

      Charging external devices

      1. Whenever your mobile device needs some extra power, the Partybox can help you!
      2. Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your Phone charging device.
      3. Simply connect your device to the usb portaport and start charging.
        1. NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
        2. The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
      Charging devices

      There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the party
      How to find the software version

      Finding the software version

      1. Press and hold the 'Volume-' and 'Bass Boost' buttons for 5 seconds.
      2. A voice will start prompting numbers which indicates the current software version.
      PBFW_Announce.png
      More FAQs
    8. PartyBoost support on the JBL Connect and JBL Connect+

      The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.

      Buttons unresponsive when plugged into a power source
      If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
      When I connect my JBL speaker with a computer (PC/Laptop/Apple Mac/Nintendo Switch), can I use the PartyBoost feature?
      The PartyBoost feature is not available when your JBL speaker is connected to a computer via Bluetooth. This is a technical limitation. When connected to a computer, the computer is acting as the primary device. Therefore, the JBL speaker does not have control of re-transmitting the Bluetooth signal to other JBL speakers.

      NOTE: Speakers effected by this are the JBL Flip 5, JBL Flip 6, JBL Charge 5, JBL Pulse 4, JBL Xtreme 3, and JBL Boombox 2, as well as all future products featuring the PartyBoost feature.
      Issues with the JBL Portable App and your Android device
      There might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.
      More FAQs
    9. PartyBoost support on the JBL Connect and JBL Connect+

      The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.

      Buttons unresponsive when plugged into a power source
      If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
      Issues with the JBL Portable App and your Android device
      There might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.
      Charging the Speaker When Wet
      You will need to dry the charging port completely before plugging in power for charging.
       
      More FAQs
    10. Connecting to your Car
      It is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )
      Which Connections are Possible

      Connecting a USB stick

      1. You can enjoy music from your USB Stick directly into the Partybox device.
      2. Insert the USB stick Stick into theUSB portport, located on the back of your Partybox.
      3. The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
      4. It will start automatically playing the content on your USB stick.
      USB co

      AUX Connection

      1. You can connect any devices through the analog connection AUX
      2. Use an analog cable (Not included in the box) and connect your device.
      3. Press play on your external device and enjoy the music!
      analog

      RCA Connection (*Partybox 200/300/1000 Only)

      1. The Partybox features both Input and Output RCA connection.
      2. Connect your RCA cable (not included) to either one of the ports.
      3. You can use it with your DVD/BlueRay player or AVR system.
      User-added image

      Guitar and Microphone

      1. Connect your microphoneto the dedicated MIC iocn port or connect your electric Guitar  to the Guitar icon
      2. You can mix sound or make your own karaoke party with your Partybox.
      3. Sing or play through your devices.
        1. To adjust the volume of the audio source, press volume+ or volume- buttons.
        2. To adjust the volume of the microphone or guitar, rotate the Mic knob or guitar knob
      mic and
       

      Charging external devices

      1. Whenever your mobile device needs some extra power, the Partybox can help you!
      2. Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your Phone charging device.
      3. Simply connect your device to the usb portaport and start charging.
        1. NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
        2. The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
      Charging devices

      There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the party
      How to find the software version

      Finding the software version

      1. Press and hold the 'Volume-' and 'Bass Boost' buttons for 5 seconds.
      2. A voice will start prompting numbers which indicates the current software version.
      PBFW_Announce.png
      Singing while playing Bluetooth music
      You can have your own Karaoke party with your JBL Partybox. Simply connect your Microphone (only included with the Partybox On The Go) and connect your mobile device over Bluetooth, then start playing music and sing along, it is that simple!
      More FAQs
    11. Buttons unresponsive when plugged into a power source
      If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
      Connecting to your Car
      It is very simple to connect to your Car with the JBL Partybox 200 or 300. Use the included cable that connects through the cigarette connector in your Car and power on the Partybox! Please note that the 12V connection does not charge the battery in the Partybox 300 - it will only power the Partybox when in use. To charge the battery, it will have to be plugged into AC power ( 110 - 230V )
      Which Connections are Possible

      Connecting a USB stick

      1. You can enjoy music from your USB Stick directly into the Partybox device.
      2. Insert the USB stick Stick into theUSB portport, located on the back of your Partybox.
      3. The USB Stick has to be formatted FAT16 or FAT 32 and supports MP3, WAVE and WMA Music files.
      4. It will start automatically playing the content on your USB stick.
      USB co

      AUX Connection

      1. You can connect any devices through the analog connection AUX
      2. Use an analog cable (Not included in the box) and connect your device.
      3. Press play on your external device and enjoy the music!
      analog

      RCA Connection (*Partybox 200/300/1000 Only)

      1. The Partybox features both Input and Output RCA connection.
      2. Connect your RCA cable (not included) to either one of the ports.
      3. You can use it with your DVD/BlueRay player or AVR system.
      User-added image

      Guitar and Microphone

      1. Connect your microphoneto the dedicated MIC iocn port or connect your electric Guitar  to the Guitar icon
      2. You can mix sound or make your own karaoke party with your Partybox.
      3. Sing or play through your devices.
        1. To adjust the volume of the audio source, press volume+ or volume- buttons.
        2. To adjust the volume of the microphone or guitar, rotate the Mic knob or guitar knob
      mic and
       

      Charging external devices

      1. Whenever your mobile device needs some extra power, the Partybox can help you!
      2. Featuring a USB Charging port for both Music (USB on a stick) or when you need to charge your Phone charging device.
      3. Simply connect your device to the usb portaport and start charging.
        1. NOTE: The Partybox 200 needs to be connected to AC power all the time to charge or function as a speaker.
        2. The Party 300/310 has a battery and can charge any device without needing AC power (unless the product's battery is depleted then you need to recharge via AC power).
      Charging devices

      There are many ways to enjoy your JBL Partybox On-The-Go, 100, 200, 300, 310 & 1000. The options are endless and you are in control of the party
      How to find the software version

      Finding the software version

      1. Press and hold the 'Volume-' and 'Bass Boost' buttons for 5 seconds.
      2. A voice will start prompting numbers which indicates the current software version.
      PBFW_Announce.png
      More FAQs
    12. Display Timeout and Standby Times
      The display will timeout and switch off automatically after 30 seconds if no buttons are pressed to preserve battery life, but pressing any button will wake the display again. It is not possible to change or switch off the automatic display timeout.

      The speaker itself will turn off automatically after 15 minutes inactive, if no music is playing on any mode or button are pressed (not possible to change).
      How can I reset my JBL Tuner to factory default settings?
      To reset your JBL Tuner simply Long press Volume+ and Bluetooth button for 5-7 seconds. Your Tuner is now successfully reset and you can Bluetooth pair with it again.
      How to show the current software version
      To show the current firmware version on your JBL TUNER device, go through the following steps.
      1. Turn on the JBL TUNER.
      2. Press and hold this three-button combination: DAB/FM+ Volume+ and Preset 5, simultaneously for 3-4 seconds.
      3. In the display, you will see a combination of letters and numbers. This is the current software version.
      4. See picture below as illustration.
      Tuner Software

      The new firmware version released is V.0.0.57 (shown in the picture above).
      To get the latest version, ask our customer service for a guide and an upgrade file.

       
    13. PartyBoost support on the JBL Connect and JBL Connect+

      The new PartyBoost does not support the previous Connect and Connect+ features. For example: You will not be able to successfully connect the new PartyBoost enabled Flip 5 with a Connect+ enabled speaker like the Pulse 3 or Flip 4. You will not be able to connect the Boombox 2 to the original Boombox speaker.

      Buttons unresponsive when plugged into a power source
      If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
      Issues with the JBL Portable App and your Android device
      There might be several reasons that our Portable app may not be working correctly on your Android device. First, your Android device must have 5.0 OS (Operating system) or higher to support JBL Connect app. Devices under 5.0 OS will not be supported. If you are having trouble viewing your JBL Portable device in the app, please disable Bluetooth, and then turn it back on again. Now you should be able to see your device in the JBL Portable app.
      Charging the Speaker When Wet
      You will need to dry the charging port completely before plugging in power for charging.
       
      More FAQs
    14. Can you receive phone calls on the Clip 3?
      Yes. A built-in microphone combined with a patented echo cancellation system secures clear and easy phone conversation. If a phone call is received while listening to music just push play button to answer the call. No need to find or touch the phone. This hands-free functionality can even be used for phone conferences
      Buttons unresponsive when plugged into a power source
      If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
      After I updated my computer to Windows 8/10, I am no longer able to establish a Bluetooth connection with my speaker to play music. How can I correct the problem?
      This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.
      How many hours of audio playback can you receive on a full charge on the Clip 3?
      You should receive up 10 hours of audio playback. (varies by volume level and audio content)
      More FAQs
    15. Buttons unresponsive when plugged into a power source
      If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.
      Smart TV Compatibility
      It is always recommended to use our range of Soundbars, such as the JBL Bar series - if you want a speaker for your Television or Smart TV as they are designed specifically for this use, whereas our Portable speakers are designed primarily for use with Phones and Tablets.

      Portable speakers with an Aux-in port, such as the Xtreme 3 and Boombox 3 - if connected through an Aux cable, should have less issues compared to using Bluetooth, however there can be issues with audio/video synchronization if used for this purpose.

      Support for Bluetooth connectivity between a TV and speaker depends on a number of different factors such as Bluetooth & A2DP versions and Audio Codecs used by each device. This can vary based on the brand, model and age of the devices, however we cannot confirm if any specific combination of TV and speaker will work without issues such as latency or lip sync delay.
      Waterproof Information (IPX7)

      This unit is IPX7 rated, which means that you can submerge the unit in water as deep as 3 feet (1 meter) for up to 30 minutes.

      IPX7-icon.png
      How do I power on and pair the GO 2?
      Press the power button located on the far Left top of the speaker. If this is your first time pairing the device, the speaker will automatically go into pairing mode. Make sure that the product you are attempting to pair to is in search mode and in bluetooth range. The Go 2 should pop up on discoverable devices. Choose the Go 2 option and you will be connected within a few seconds.
      More FAQs

    Further Support

    Bluetooth Guide

    Har du brug for hjælp til Bluetooth parring? Denne guide kan hjælpe dig

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    Reset Guide

    Skal du have hjælp til at resette dit produkt? Her kan du finde instruktionerne

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    Headphone Support Guide

    Need help to resolve some the most common headphone challenges?

    Learn more

    Gaming Support

    Need help with your JBL Quantum? Check out the Quantum support page!

    Go to Quantum Support!

    Order Status

    Do you need to check the status of your order?

    Check an order

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