Issues Connecting To App

Issues Connecting To App

Please do the following in this order…
  1. Go into the app and clear the Cache
  2. Uninstall the app from your device
  3. Forget or unpair the headphones/speaker from the Bluetooth list on your device
  4. Reboot the device/phone twice (this is an important step, as it ensures that the device has gone through an entire on/off cycle without ever seeing the app or Bluetooth pairing, so all remnants are removed from the phone)
  5. Reset the headphones/speaker
  6. Pair the headphone/speaker to your device
  7. Play some music to ensure a good Bluetooth connection
  8. Download and install the app
  9. Open the app and allow all permissions (app will not function without permissions)
  10. When the app opens, it should find your speaker and function properly
Note: We cannot guarantee the use of our app when using Beta versions of Operating Systems.

 
Applies to:
Category: Connectivity

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