How To
How To
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As with all in-ear headphones, our range of True Wireless Stereo headphones can be susceptible to a build up of dust and earwax. This can cause low volume on one or both earbuds, or balance issues (e.g. right earbud is louder than the left earbud). To reduce the likelihood of these issues occurring, it is a good idea to periodically clean your earbuds. Clean the earbuds by removing dust and wax after each use, using a pointed toothpick to remove larger amounts and a small amount of rubbing alcohol applied to a cotton swab for final degreasing. Remember to clean the charging points on the headphones and inside the charging case.
If you are experiencing volume or balance issues, always check for wax and dirt in and around the earbud and driver and complete cleaning of the earbuds as described above. If the issue persists, there may be earwax/dirt stuck in the small holes in the grille in front of the driver, preventing sound output. To resolve the issue try dipping the affected earbud tip into a solution of lukewarm tap water and a small amount of dish soap (washing up liquid). The earbud tip should only be put into the liquid up to a maximum depth of 1-2 mm only (see images below). Immersing the earbuds in water or putting the earbuds in water at a larger depth than this could void your warranty. Keep the earbud tip in the water for about 2-3 minutes, then wipe/clean the grille with a small brush (such as a toothbrush). This should remove the wax and resolve the volume/balance issues.
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The top panel LEDs are flashing because the OTA firmware update is in progress, the product should work after the upgrade is completed. It may have been caused by a previous interruption to an update.
It should be possible to resolve the issue by doing the following:
- Plug in the power cable and wait for at least 5 minutes for the Partybox Ultimate to complete the update.
- If the Partybox Ultimate stops flashing, but cannot power on, then perform a factory reset by pressing the two buttons below for more than 10 seconds: Moment (heart symbol) and Play (or through the JBL One app). After this has been done, press the Power button.
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Yes, it's 14 hrs with RGB off. You can also find the details on the box. Was this helpful? Thank you for your feedback! -
To configure the 7.1 Surround feature on your PC, please follow the guide below:
1. In the left corner on your screen right next to the Windows logo, click on the spy-glass to start a search on your PC.
2. Type in Sound --> then select Change System Sounds:
3. Make sure that your the Quantum Headphones is your Default Device for both Speakers ( Game ) and Earphone ( Communication device )
4. To configure the 7.1 Surround feature, right click on the Speakers --> then select Configure Speakers
5. Select 7.1 Surround and click on Next
6. Make sure that all boxes are selected, then click Next
7. Make sure both boxes are selected, and then click Next
8. Click on Finish. Now your Quantum headphones is configured for 7.1 Surround sound. The configuration will remain after rebooting PC or reconnecting headphones.
Enjoy your sound experience #SoundIsSurvival #DareToListen
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If you have already setup your JBL BAR 5.1 SURROUND with Google Home or AirPlay, you can now sign into your Amazon account via the JBL BAR Setup App. Just download the app and follow the instructions.Was this helpful? Thank you for your feedback!
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No. Alexa notifications must be set up in the Alexa app and you can control the notification via Alexa voice only.
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Yes, you can use the universal command “ Stop”, “Dismiss”, “Cancel” and “Quiet” to stop the current music playback, alarm and timer.
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No, unless you have set up devices with both voice assistants, you cannot use Alexa to control devices you set up only in the Google Home app, or use Google Assistant to control devices you set up only in the Alexa app.
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The Bluetooth connection will not keep playing once you have switched the source. Simply press play again on your Bluetooth device to start streaming once again.Was this helpful? Thank you for your feedback!
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This is because most Windows do not support A2DP stereo audio streaming via Bluetooth, the standard for music-listening through Bluetooth. The system will support keyboards, mice, printers etc. via Bluetooth, but not audio. It is necessary to download the proper drivers, either from the computer manufacturer, the software manufacturer or the manufacturer of the Bluetooth chip in the computer. Help to do this must be sought with the companies that supply one or more of these computer features.Was this helpful? Thank you for your feedback!
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On backup battery power, please wait 50 seconds for the alarm to turn off automatically.
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You must first set a radio preset by tuning to a radio station and holding down the 1, 2, or 3 button to save it. After this, the preset will be an option when setting up a new alarm.
When setting up the alarm, the options will be displayed in the following order:
1. Set Alarm Hour.
2. Set Alarm Minute.
3. Set Recurrence - Weekday/Once.
4. Set Ringtone - 4 built-in alarm tones or radio preset 1/2/3 (see information above).
5. Set Light - On/Off.
If the light is set to 'On' when the alarm is set up, once it goes off it will gradually increase in brightness over 10 seconds.Was this helpful? Thank you for your feedback!
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