When starting a workout in UA Record, the workout setup screen will display the heart rate monitor that is currently connected to your phone. Make sure your UA Sport Wireless Heart Rate are turned on and the logo is displaying in the heart rate monitor section.

Yes, you will need to connect an Adapt to stream music to the JBL Authentics products.

Make sure the optical connection is seated securely on the SB250 and on your device. Go into your device settings and make sure the digital output is enabled. On TV displays the option usually states "enable external speakers" or enable "digital audio output".

Make sure the optical connection is seated securely on the SB200 and on your device. Go into your device settings and make sure the digital output is enabled. On TV displays the option usually states "enable external speakers" or enable "digital audio output".

Make sure your smart phone supports BLE (Bluetooth Low Energy) and it is connected to Smartbase via Bluetooth.

The registration success rate and quality of voice commands depends on the performance of your smart phone’s microphone. Make sure that your smart phone’s microphone is unobstructed and you are speaking clearly when registering commands. If you continue to have issues, try registering using a family member or friend’s smart phone as a test. If voice command registration is successful with their device, the microphone on your smart phone may have issues.

Android N, version 7.0 may have some compatibility issues, that are resolved with Android version 7.1. If your device is running Android N 7.0, please update it to 7.1 which should fix your issue.

What you are experiencing is normal. The JBL Free will automatically switch to mono mode on the RIGHT ear when the call starts. After the call ends stereo music mode will automatically resume.

The most important thing, is to be sure that both blue LEDs must flash quickly, one on the center speaker, one on the subwoofer. If just one of these LEDs does not flash quickly, pairing cannot take place. If it is difficult to make one of the LEDs change to quick flash, it may be that the button is held too long, or not pressed in the right angle. Try again with a short, firm press less then a second.

Look at the back of the primary speaker, which is the one with pause/play and volume controls. You will see a switch called "mode". This switch can be in either S or P position. S stands for Secondary, P stands for Primary. Switch to Primary, and your speaker will now open Bluetooth and will accept analog signals. (The Secondary position is used for systems where four speakers are in use, since only one speaker can act as primary speaker.)

Try resetting the device, and remove the Bluetooth device on your source device in the settings. Now Bluetooth-pair with it again. If the unit still does not work as intended, please contact our helpdesk.

If the pairing mode is not succesful, please move the subwoofer closer to your SB150. The pairing process can take up to 30 seconds before a connection has been established.

Please check Google Assistant or Amazon Alexa are installed on your device. Try to repeat the setup process. Also, switching the headphones off and on once or twice may solve the problem.

Please note that these services can only be activated from the earphone's buttons when the headphones are connected via Bluetooth. Buttons on a cabled remote cannot be used for this purpose.

Please check that Google Assistant or Amazon Alexa are installed on your device.
Try to repeat the setup process.
Also, switching the headphones off and on once or twice may solve the problem.

It sounds like you are living in a country where Google Assistant has not yet been officially released. When Google releases the Google Assistant to more countries, the Everest GA headphones will open up for this feature. It may require a software update for this to happen. For now, you can use them as normal Bluetooth headphones and wait for the release to use the Google Assistant feature.

The TV turns on with the soundbar. This is caused by CEC commands from your TV via the HDMI port. Please disable these functions on your TV, to use the soundbar while TV is off.

To use Chromecast, you must continue the setup in the Google Home app first.
Configuring the speaker only with Apple WAC will not enable the Chromecast feature.
For this to happen, you must sign-in with your Google account.

You can quickly try out the Chromecast feature, and if you do not like it, reset your Citation or LINK speaker, and redo the configuration part on your Apple device.

Please keep the app running during a firmware upgrade. This is because the app is using BLE to transfer firmware to the JBL DRG. If you exit or kill the app, this will cause the BLE connection to be broken and the upgrade will not complete.

To use the Spotify Connect feature for JBL Playlist, a premium Spotify account is required. Please visit www.Spotify.com/freetrial for 30 days of complimentary premium account trial for first time users.

JBL DRG will auto reconnect to the last device. To setup a connection with new Bluetooth head unit, press the “reset” button in the App. The device will then search for a discoverable Bluetooth connection and setup.

Close and reopen the app. This will ensure that the app recognizes the headphones.

The JBL Charge 3 has a battery level indicator, which consists of 5 LED's and display battery level.

The 4 LED's on the front of the unit will light up.

It is offering low-latency wireless connectivity via a 2.4Ghz signal that is enabled by a USB dongle included in the box. Turn on the slider, then it automatically connect to the dongle. If you loss the connectivity with the dongle, power on with the slider and hold on for 5 seconds and press and hold the dongle to make sure the pairing until listening to the tone.

After setting up Google Assistant on your headphones through the My JBL Headphones app, use Google Assistant by pressing & holding the touch panel for 2 seconds on the earbud that you enabled the voice assistant feature on.

Press and hold the Action button to begin. Requires pairing with eligible phone and internet connection. For examples of questions and things you can do, visit: https://assistant.google.com/platforms/phones/#headphones

Get your notifications
Double-tap the Action button.

Stop your Google Assistant
Touch the Action button.

Reply to the message (where available)
After receiving a message notification, touch and hold the Action button to respond. When you’re done, release the button.

For more information on what your Google Assistant can do, visit: https://assistant.google.com/platforms/headphones

 

This video shows how to use a smart speaker that has Google Assistant built-in.
Our LINK series have Google Assistant built-in therefore you can practice your voice commands together with Harman/Kardon Citation or JBL LINK products

After setting up Amazon Alexa on your headphones through the My JBL Headphones app, use Amazon Alexa by pressing & holding the touch panel for 2 seconds on the earbud that you have enabled the voice assistant feature on.
 

Things to try

• “What’s the weather?”
• Play Niall Horan
• Play NPR on iHeartRadio
• Set a timer for 5 minutes
• What new skills do you have?

Stop Alexa when she talks
While Alexa is talking, press and release the Action button then say “Stop”.

For more information and things to try with Alexa, visit: www.amazon.com/alexadevices

1. On an Android or iOS device, add the Soundbar to your home WiFi network through the JBL BAR Setup App.
2. Follow the App instructions to complete setup.
3. Sign in with your Amazon Alexa account. If you do not have, create one.
4. With the Alexa MRM multi-room music playback, you can stream music on your Android or iOS devices to multiple Amazon Alexa speakers.

The remote control included with your LINK BAR can be updated, if a new version becomes available for your device.

There are two ways to find out if an update is available.

• A notification on your Android TV screen will appear. When clicking on it with your remote, more information will pop up.
• Manually check for an update, in case you have dismissed the notification, or the system does not show it.

Checking for update
To manually check for an update, please follow the instructions.
1. Go to "Settings" on your Android TV (ICON)
2. Find Connected Devices
3. Click on LINK BAR Remote
4. Under the Update firmware, if there is an update available, you will see it under the name.

The latest firmware version for your remote control is 1.27 (Changes to firmware numbers will change in the future).

5. Confirm the update for your remote control. The system ill download the files, and automatically start to update your remote.
5.1 NOTE: The battery needs to have more than 20% power left. If your remote is under 20%, you need to change the batteries, as this may break the remote control device.
6. When the update is ongoing, you must keep the remote control near the LINK BAR. This is because the remote is using Bluetooth to communicate with the system, and updating the device happen through Bluetooth connection. The update may take around 10 minutes or less.
7. When update is complete, this message "Remote is up to date," is visible, and you have the latest firmware.

You can update our Quantum 600 and 800 using the QuantumENGINE software on your PC.
To update the headset, go to SYSTEM SOFTWARE tab, find section HEADSET, and press CHECK FOR UPDATE and then INSTALL UPDATE.

To turn on/off the TV, the recommended control is “OK Google, turn on”/”OK Google, turn off.”

Note that this depends on your TV manufacturer and if they support this via HDMI CEC (This works only for HDMI connection).

1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).

Press and hold the Lightshow button for more than 2 seconds to turn off the Lightshow.

Once an alarm is set and starts to ring, it can be snoozed by tapping the large central knob/button on the top of the unit (circled in yellow in the image below). If this button is held for more than 2 seconds it will turn off the alarm.


The duration of the snooze cannot be changed and is fixed to 9 minutes. The alarm will continue to ring for 3 minutes and if not turned off or snoozed, it will automatically snooze after this time. It will automatically snooze for a maximum of 3 times, but if the snooze button is used before this occurs, the alarm can be snoozed an unlimited number of times.

Once snoozed, the display shows the time that the alarm will next ring.

To keep the radio playing after the alarm is turned off, press one of the 3 preset buttons or the DAB/FM button as desired.

The voice assistant you select in the initial set-up (pictured below) will be used as the default assistant on your headphones.



You can change the default assistant in the ‘My JBL Headphones’ app:

1. Open the My JBL Headphones app on your device.
2. Select the headphones you are connected too.
3. Go to Settings by clicking the symbol in the top right corner.
4. Select Voice Assistant.
5. Now you can select your preferred voice assistant.

Your headphones may restart after switching Voice Assistant.

Yes, you can adjust the game and chat audio balance by rotating the dial-up and down. When you rotate the dial, you'll feel a notch that indicates the balance is 50% game and 50% chat. The slider on Quantum ONE is different and has no notch but instead a visual indicator.

Onboard Active Noise Cancelling is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SINGLE press the ANC button to toggle it On/Off  and LONG press to active TalkThru. Turn on ANC again by a single press on the multi-function button.

Our new JBL Link Music and Link Portable both support Apple AirPlay 2. Pick up your Apple device, use your favorite music streaming service, and connect to the JBL speaker! Please note: before using Apple AirPlay 2, you will need to install it on your WiFi network, either using the Google Home app or Apple Home app ( your choice! ).

To show the current firmware version on your JBL TUNER device, go through the following steps.

1. Turn on the JBL TUNER.
2. Press and hold this three-button combination: DAB/FM+ Volume+ and Preset 5, simultaneously for 3-4 seconds.
3. In the display, you will see a combination of letters and numbers. This is the current software version.
4. See picture below as illustration.

The new firmware version released is V.0.0.57 (shown in the picture above).
To get the latest version, ask our customer service for a guide and an upgrade file.

 

Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.



How to check your PC settings for the correct recording device
1. Go to Control Panel

2. Select Hardware and Sound

3. Click on Sound

3 Select  Recording


4. Make sure to select the proper recording device.

1. Right-click on it Quantum headset.

   

2. Now select "Set Default Device" or Select "Default Communication Device"

   

5. Check the microphone levels by right-click on your Quantum headset. Then click on Properties


6. Choose Levels.


7. Adjust accordingly.
 

Please also make sure the volume control on the headset is turned up. Rotate the volume wheel on your headset to increase the volume.
Check that your headset's Game-Chat balance dial and ensure that the balance is correct, you might refer to the screenshot below from the QuantumEngine PC software.


If you still cannot hear the game or music audio, or if the volume is still very low, check if the TalkThrough is activated via the QuantumEngine software.


Finally, you can also do a short press on the Smart Ambient button on the headset (if your headset, has this feature)

Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.

Check that the PC is using the correct recording device.

1. Go to Control Panel

2. Select  Sound 

3 Select  Recording

4. Make sure to select the proper recording device.

1. Right-click on it Quantum headset.
2. Now select "Set Default Device" or "Select Default Communication Device"

5. Check the microphone levels by right-click on your Quantum headset.

6. Go to Properties

7. Chose Levels and adjust accordingly

Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.

Check that the PC is using the correct recording device.

1. Go to Control Panel

2. Select  Sound 

3 Select  Recording

4. Make sure to select the proper recording device.

1. Right-click on it Quantum headset.
2. Now select "Set Default Device" or "Select Default Communication Device"

5. Check the microphone levels by right-click on your Quantum headset.

6. Go to Properties

7. Choose Levels and adjust accordingly

1. Power on your JBL LINK speaker.
2. Verify that you are connected to the right Wi-Fi network on your smartphone.
3. Open your Google Home app .
4. Enable Bluetooth
5. Enable Location Service (Android Only)
   1. Make sure you have permitted the Google Home app to view your location.
6. First option Tap Add Set up device Set up new devices in your home
7. Second  option Tap X device found Select Home location
8. Follow the instruction on screen to add your new JBL LINK speaker.

You are now all set and can enjoy your LINK device!

Connect the headset to your PC via the 2.4GHz USB Wireless connection and ensure that you set your Quantum 910 Wireless headset as the default device especially before enabling the JBL QuantumSPATIAL 360 if you haven't installed the QuantumENGINE yet. You can check that the default device is selected under Control Panel > Sound > Playback. Select JBL Quantum 910 Wireless Game, right-click, and select "Set as Default Device" 

(1) Use JBL One App to set up the My Moment Feature.
(2) Select the JBL speaker/soundbar you want to set your favorite music to the My Moment feature.
(3) Tap the My Moment card to assign music.
(4) Click Add Music to manage music streaming services and specific music tracks.
(5) Set the timer to inactive speaker/soundbar (optional)
(6) Set the music loudness (optional)
(7) Press SAVE

If you encounter issues using the speaker with your phone or tablet, or you want to remove all previous Bluetooth pairings from the speaker, it may be necessary to 'factory reset' the speaker.

How to reset
First, remove or forget the speaker from the list of paired Bluetooth devices in the settings of the phone or tablet.
Then, with the speaker powered on, press and hold the Volume + and Play buttons simultaneously for 3 seconds until the unit turns off.
The speaker has now been restored to factory default settings. 

The reset for the Tuner 2 and Tuner XL is as follows:
Reset to factory default - Long press Preset 1 & Bluetooth buttons for more than 10 seconds.

If you wish to reset your speaker due to various reasons, then keep reading, and follow along. 1. Press and hold Volume+ & Play/pause buttons down at the same time for more than 5 seconds. 2. The Pulse 4 will turn off, indicating that you did a successful reset. 3. Switch your Pulse 4 on again. 4. Connect with your favorite Bluetooth device and enjoy the music! Do you still have problems? Contact our Customer Service for more help!

With our JBL BAR 9.1 Surround there is two types of resets, one is to reset the WiFi settings and last one is to restore factory default settings. Let us walk through each one of them. Resetting WiFi settings Turn on your JBL BAR 9.1 Surround. Press and hold POWER button down for more than 10 seconds. All of your WiFi configuration is lost and you need to reinstall it again. Use the Google Home app to install the device on your WiFi network. Resetting to Factory default settings Turn on your JBL BAR 9.1 Surround Press and hold POWER and SOURCE button for 3 seconds. Your device is now reset. You can now start allover with installing your BAR 9.1 Surround.

With our JBL BAR 5.1 Surround there is two types of resets, one is to reset the WiFi settings and last one is to restore factory default settings.

Let us walk through each one of them.

Resetting WiFi settings

1. Turn on your JBL BAR 5.1 Surround.
2. Press and hold POWER button down for more than 10 seconds.
3. All of your WiFi configuration is lost and you need to reinstall it again.

Use the Google Home app to install the device on your WiFi network.

Resetting to Factory default settings

1. Turn on your JBL BAR 5.1 Surround
2. Press and hold POWER and SOURCE button for 3 seconds.
3. Your device is now reset.

You can now start allover with installing your BAR 5.1 Surround.​​​​

The factory reset button restores your device to the default settings, including network and audio configurations. 

Please use one of the following solutions:

1.  Press and hold VOL -, VOL +, and Source buttons on the device at the same time until the LED light flashes (hold for more than 5 seconds)

Or alternatively;

2. Open your JBL ONE App.
3. Navigate to the support tile.
4. Select RESTORE FACTORY SETTINGS. 

To reset your JBL Bar 2.0 or 2.1 back to factory default settings, follow the steps below.

1. Turn on your JBL Bar 2.0 or 2.1
2. Press SOURCE and POWER buttons on top of the bar at the same time for more than 3 seconds.
3. Your soundbar will now power off and on again.

All Bluetooth paired devices are now removed from the internal memory; please Bluetooth pair your devices again.

In order to reset the headphones: 

Long Press of volume + and volume - at the same time while the unit is on. Make sure that bluetooth is NOT on and connected to any device. 
When reseting, LED will blink faster. 

Press and hold the 'DAB/FM' & 'Preset 1' buttons for more than 2 seconds. The Horizon 2 is now reset to the default factory settings.

Resetting the Partybox to Factory Settings

1. Press and hold "Play/Pause" and "Volume +" down for > 10 seconds.
2. The JBL Partybox will power off and back on and is now reset.

Power on the JBL Pulse 3 For 5 seconds, press and hold the "Volume +" and "Play" buttons The JBL Pulse 3 will power off, and is now reset

In power ON mode press and hold the "Volume +" and "Play" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. Now the unit is reset to factory default.

In power ON mode press and hold the "Volume +" and "Play" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. Now the unit is reset to factory default.

With the Flip3 ON, press the Bluetooth briefly to enter pairing mode, while another BT source that is already connected plays on. Now two sources can take turns playing, just by pressing play on one, then the other. The one being overridden will enter pause mode. For complete Bluetooth reset, while the Flip3 is ON and paired, press and hold the Bluetooth button for more than 3 seconds. The Bluetooth button light goes out, and the connection is broken. Press the Bluetooth button again for new pairing.

In power ON mode press and hold the "Volume +" and "Phone" buttons at the same time for more than 3 seconds -> Unit will power Off by itself. 
Now the unit is reset to factory default.