How To

SB 250 will only pass one connection at a time. If two connections are playing at the same time, then the optical device will take priority.

Yes, press Volume - and Connect button at the same time for 5 seconds. A voice reads out a set of numbers, which is the current software version. Using the HID Software Tool, available in the Manuals & Downloads section, you can find out if an update exists, and if so, install the update.

You need to dry the micro USB or power ports completely before plug-in power for charging.

Sorry, this is not possible.

Sorry, this is not possible.

Within the first 15 minutes after placing your order, we may be able to make changes to your order such as:

 

• Amend the Product colour
• Add or remove a Product from the order
• Edit Shipping or Billing details
• Apply a discount
• Cancel an order

 

Please call us using the phone number posted at the bottom of this page.

 

If your order has already been processed, we will no longer be able to make changes to or even cancel your order. Instead we invite you to return your order for a refund using our 30 day free return option.

Yes, once you have setup the speaker via the Google home app, the name you entered during setup process is also displayed in Bluetooth settings.

Personalised Products are custom-printed to your individual specifications. Orders cannot be cancelled once they are finalized on our website.

Within the first 15 minutes after placing your order, we may be able to cancel your order.

 

Please call us using the phone number posted at the bottom of this page.

 

If your order has already been processed, we will no longer be able to cancel your order. Instead we invite you to return your order for a refund using our 30 day free return option.

Yes, the E15 headphone features a one button microphone that allows you to answer calls and easily control your music.

When placing your order you can indicate whether the order should be delivered to your invoice address or any other address (e.g. your work address).

While you have an incoming call, and you can hear the call-tone from your SoundGear, simply adjust the SoundGear's call-tone level to the desired intensity, using the SoundGear's volume buttons.

Yes, please use the SUBWOOFER ¼” socket on the main panel to connect an additional subwoofer. This is an unfiltered output, so you will need an active (amplified) subwoofer with its own crossover network.

No, you will need to use your fingertips, or use special gloves made for touch-screen use.

Yes, if a telephone is connected via Bluetooth to Horizon, this is possible. When adjusting the wake-up timer, there will be an option to select various wake-up tones, or Bluetooth sound. Select Bluetooth as source, while the telephone is playing the music stored locally, or streaming what you want as wake-up music. When the wake-up adjustment is finished, music will be playing over Bluetooth through the Horizon. Press Pause on the source telephone, or press the round selector button (between the two arrow-buttons) on the Horizon to pause the music. Now the system is ready to wake you up with Bluetooth music. When wake-up time arrives, Horizon sends a Play command to the telephone, and music plays via Bluetooth. You can use music that is stored in the phone, use Spotify or play from the cloud. This has been tested with both iPhone 6 and Samsung S6, and should work flawlessly.

Control Xstream is splash proof (IPX3). Which means that they can be used outside, but they should not be exposed to direct precipitation.

Charge 3 can be updated with the JBL Connect app, which will inform the user when an update is available.

Boost TV is not designed to be wall-mounted. It is designed to be surface-mounted underneath a television.

No, this is not possible. Siri is activated by pressing the play-button for some seconds. Since the play-button on the headphone doubles as on/off button, pressing and holding it will simply turn the headphone off.

Yes, anyone that is near your JBL LINK speaker can get access to previous search history or information about Calendar, Google, Gmail etc., if you have shared this kind of information with the LINK speaker.

To take a phone call, tap the center button of the right or left ear for 1 second. To hang up a call, tap and hold the center button for 1 second. To ignore a call, tap and hold center button for 3 seconds until music resumes. You may also use the ear buds in MONO or STEREO mode which allows you to make a call or listen to music on either bud independently.

If the buttons on your portable speaker are not working properly or are unresponsive while plugged into a power source, please try running the speaker on battery. If the buttons perform correctly while running on battery, this means your power supply is not providing enough current/amps. Be sure to use a power supply that has a rating equal to or greater than the amperage rating indicated in your product specs.

BOOMBOX 3
Software Update Release Notes
------------------------------------------------------------------------
Software Version:  V0.3.0.0
Version (iOS):  N/A
Version (Android):  N/A
Release Date:  July 27, 2022
Release Media:  OTA (over the air) via JBL Portable App


What’s New

1. Fixed Issue: Red LED keeps flashing after powering off the device
2. Fixed Issue: Battery indicator LEDs do not change when charging an external device via USB-A port
3. Fixed Issue: Charging LED keeps flashing after speaker is fully charged
4. Other minor bug fixes and performance improvements

A new firmware version has been released for the Boombox 2 (Version 0.4.4.0), below is a list of improvements:
1. Improvements to Bluetooth connection stability.
2. Support for PartyBoost under aux-in connection.
3. Improvements for switching between PartyBoost and Stereo mode.
4. Improvements to firmware update stability with iOS.
5. Improvements to the stability of switching music between aux-in and Bluetooth connection.

The firmware update is installed as an OTA update:
1. Download and install the JBL Portable app from the Google Play/App Store, or simply update the app if you have already downloaded it.
2. Connect your Boombox 2 to your phone/tablet through Bluetooth.
3. Open the JBL Portable app and wait for the Boombox 2 to appear.
4. On the Boombox 2 screen, select settings (gear cog symbol).
5. Proceed with installing the firmware update.

Three things to know about Bluetooth (BT)… 
   

1. For most speakers, quickly press and release the speaker’s BT button.  However, with some speakers you may have to press and hold the BT button for a few seconds.  Most speakers make a noise or have a blinking LED to let you know they are in pairing mode. 
   
   If this does not get you into pairing mode, check your owner’s manual or look for an article pertaining to your specific speaker.
2. Go into BT settings on your phone.  Search or scan for available devices.
3. A list of available or discoverable devices will appear on your phone.  Select your speaker.
4. Two things have just occurred:
   • Your phone and speaker are now paired.
   • Your phone and speaker are now connected so that you can listen to music.

 

• Some phones may not work like this.
• Someone else may have connected to the speaker.
• Perhaps you connected to a different speaker while outside of your home.

• Go into Bluetooth settings on your phone and make sure BT is on.
• Select your speaker to re-connect and play music.

• Go into the other phone’s BT settings and disconnect the speaker or turn off BT.
• Then follow the steps above to manually re-connect your phone to the speaker.

Please note: this text concerns Lithium-Ion batteries only.
 
HOW TO CHARGE
If a charger (power supply) comes with your product, use the original charger.
If you have a device with USB charging socket use chargers with capacity above the minimum listed in the product specifications. Charging using a USB charger with higher capacity is not a problem.
It is wise to charge only where you can observe the device, so you can stop charging if overheating should occur.
 
BATTERY LIFE
All batteries, over time, will slowly wear down. A good battery will keep more than 70% of its original capacity even after 500 charging cycles. Capacity will decrease gradually, until almost no capacity is left, and the battery will need replacing, if this is possible and economical. Life expectancy is optimal when the battery is being used between 10 and 50 degrees Celsius.
 
WHAT NOT TO DO
There is no memory effect in Li-ion batteries, so do not treat them like old Nickel-Cadmium types (which you had to run dry regularly).
This means that you should never run Li-ion batteries completely dry. Actually, this will damage the battery. Whenever you can, keep them between 20 and 80 per cent capacity, where they perform best. However, it is better to charge the battery to 100% capacity than to run it dry.
Never charge if temperature is at freezing point or lower (0 degrees Celsius, 32 F), since this will almost certainly damage the battery. 
Never place the device that is being charged on a sofa, rug or clothing when charging. This can cause heat to build up, which can in turn cause overheating. Always place it on a flat, hard surface, where heat can dissipate quickly.
 
 
GENERAL BATTERY INFORMATION
Most rechargeable devices use Lithium-Ion (Li-ion) polymer batteries these days.
This type has high energy density, very low memory effect and low self-discharge.
You can find them in electric cars, golf carts, power tools and other applications, besides portable headphones, telephones and loudspeakers.
Various subtypes exist that have different strengths and weaknesses, depending on the chemicals and metals used.
Batteries gradually self-discharge, even if they are not connected to anything. Usually, you can expect a self-discharge of about 2% per month when the battery is new, and this may increase somewhat with battery age and temperature.
 
 

Harman continuously strives to improve the performance of our speakers through software updates in the JBL Portable App. To optimize battery life and performance for your speaker, please perform a software update:
First download the JBL Portable App from the App store or Google Play store to your mobile device.
Then connect to the speaker by Bluetooth.
Open the JBL Portable App and select settings to check and install the new Software version.
The red dot indicates the presence of an update (see image below).

The Boombox 2 features the same battery capacity as the first generation Boombox. The Boombox 2 battery specs have recently been changed in measurement specifications but still provides up to 24 hours of audio playback.

Many Harman Kardon, JBL and AKG products run on rechargeable batteries. In most cases, these batteries will provide years of excellent service and keep the music playing for many hours.

WARNING – the rechargeable batteries inside our products are not user-serviceable. Please do not attempt to open the product or replace the battery. Doing so will void your warranty.

Battery issues fall into three categories:

• Your speaker or headphones run out of power after only a short time.

• The speaker will not play at all because the battery will not hold a charge.

• When you plug in the cable to charge your speaker, sometimes it charges and sometimes it does not- the red charging LED or other indicator might not come on.

  Here are some things to try that often fix these issues.

1. It could be as simple as a bad USB charging cable. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.)

2. Same for the charger- if your product charges by USB, try a different USB charger. Be sure that it is rated at least 2.0a (2 amps) output.

3. Try other electrical outlets at your location to be certain it is not a local wiring issue.

4. Charge the product overnight for at least 8 hours.

5. When you plug the charging cable into the speaker or headphones, is the connector stable, or can it be wiggled around? If it can be wiggled, this could indicate that the charging port has been damaged or come loose. Sometimes wiggling the connection restores charging power.

IMPORTANT: Some products such as Xtreme, Xtreme 2, Boombox, Partybox 100 & 300, GO+Play and the Onyx Studio series do not use USB charging. Instead, they have a specialized charger. Do not attempt to charge these products with other cables or chargers.

If none of these fixes the issue, it could be that the battery has died or is losing its capacity, or that the charging connector on your speaker is damaged. Please contact us so we can assist you. Be sure to mention that you have tried the steps in this Battery & Charging FAQ so that our agents do not ask you to repeat these steps.

Installation of a powered subwoofer/speaker in an automobile requires specific knowledge and experience.  If you’ve read the manual and do not feel comfortable performing the installation and setup yourself, we recommend that installation be carried out at a specialized center by a professional.