How To

Support Overview / How To

How To

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  • How to set up your microphone
    Ensure that only one voice chat application is in use while in-game. Be sure you hear a click when the microphone is flipped down. The microphone will only function when it is flipped down fully. If you see a red LED on the microphone, it is muted.

    Check that the PC is using the correct recording device.

    1. Go to Control Panel

    2. Select  Sound 

    3 Select  Recording

    4. Make sure to select the proper recording device.
    1. Right-click on it Quantum headset.
    2. Now select "Set Default Device" or "Select Default Communication Device"
    5. Check the microphone levels by right-click on your Quantum headset.

    6. Go to Properties

    7. Choose Levels and adjust accordingly
  • How to show the current software version
    To show the current firmware version on your JBL TUNER device, go through the following steps.
    1. Turn on the JBL TUNER.
    2. Press and hold this three-button combination: DAB/FM+ Volume+ and Preset 5, simultaneously for 3-4 seconds.
    3. In the display, you will see a combination of letters and numbers. This is the current software version.
    4. See picture below as illustration.
    Tuner Software

    The new firmware version released is V.0.0.57 (shown in the picture above).
    To get the latest version, ask our customer service for a guide and an upgrade file.

     
  • How to switch between Active Noise Cancelling and TalkThru
    Onboard Active Noise Cancelling is controlled by the multi-function button on the rear of the left ear-cup. Switched on by default, you can SINGLE press the ANC button to toggle it On/Off  and LONG press to active TalkThru. Turn on ANC again by a single press on the multi-function button.
  • How to switch between Game and Chat balance
    Yes, you can adjust the game and chat audio balance by rotating the dial-up and down. When you rotate the dial, you'll feel a notch that indicates the balance is 50% game and 50% chat. The slider on Quantum ONE is different and has no notch but instead a visual indicator.
  • How to Turn off your TWS Headphones
    1. Put the earbuds back into the charging case and close the lid. 2. Press and hold the buttons on both the left and right earbuds for more than 2 seconds. Alternatively, only press and hold one of the buttons to just turn off the left or right earbud as required. 3. Use the Auto-off function via the JBL Headphone app (Only applicable for headphones supported in our JBL Headphone app).
  • How to use Google Assistant with a smart speaker
    This video shows how to use a smart speaker that has Google Assistant built-in.
    Our LINK series have Google Assistant built-in therefore you can practice your voice commands together with Harman/Kardon Citation or JBL LINK products

  • How to use your Quantum wirelessly
    It is offering low-latency wireless connectivity via a 2.4Ghz signal that is enabled by a USB dongle included in the box. Turn on the slider, then it automatically connect to the dongle. If you loss the connectivity with the dongle, power on with the slider and hold on for 5 seconds and press and hold the dongle to make sure the pairing until listening to the tone.
  • I'm trying to connect my product to my home network or router, but it is not working. How can I fix this?
    1. Disconnect/unplug the product from the network cable. If dealing with a smartphone, forget the wi-fi on the phone. 2. Shut the router completely OFF. (do not reboot, you must turn it completely off) 3. Boot the router up and let it complete it's connection with everything, usually a few minutes. 4. Shut the router completely OFF, again. This is REALLY important. Before turning it off a second time, the router still has the product in it and is looking to connect to it. Shutting it off a second time allows the router to go through a complete power cycle without ever seeing the product, so it will remove it from its system. 5. Boot the router up, again, and let it complete it's connection with everything. 6. Now plug-in/turn on the product. The router should find the product and all should work. 7. If dealing with a smartphone, search for the wi-fi and reconnect to it. All should work after this.
  • I am not able to connect JBL DRG to my head unit via Bluetooth.
    JBL DRG will auto reconnect to the last device. To setup a connection with new Bluetooth head unit, press the “reset” button in the App. The device will then search for a discoverable Bluetooth connection and setup.
  • I am not able to stream Spotify music to my JBL Playlist, how come?
    To use the Spotify Connect feature for JBL Playlist, a premium Spotify account is required. Please visit www.Spotify.com/freetrial for 30 days of complimentary premium account trial for first time users.
  • I am not able to upgrade the firmware on JBL DRG with Apps.
    Please keep the app running during a firmware upgrade. This is because the app is using BLE to transfer firmware to the JBL DRG. If you exit or kill the app, this will cause the BLE connection to be broken and the upgrade will not complete.
  • I cannot activate Google Assistant when touching the dedicated button, why?
    It sounds like you are living in a country where Google Assistant has not yet been officially released. When Google releases the Google Assistant to more countries, the Everest GA headphones will open up for this feature. It may require a software update for this to happen. For now, you can use them as normal Bluetooth headphones and wait for the release to use the Google Assistant feature.
  • I can only hear out of the right ear when I take a phone call with the JBL Free. Is this normal?
    What you are experiencing is normal. The JBL Free will automatically switch to mono mode on the RIGHT ear when the call starts. After the call ends stereo music mode will automatically resume.
  • I can’t successfully register voice commands using my smart phone.
    The registration success rate and quality of voice commands depends on the performance of your smart phone’s microphone. Make sure that your smart phone’s microphone is unobstructed and you are speaking clearly when registering commands. If you continue to have issues, try registering using a family member or friend’s smart phone as a test. If voice command registration is successful with their device, the microphone on your smart phone may have issues.
  • I can’t upload the voice commands I registered.
    Make sure your smart phone supports BLE (Bluetooth Low Energy) and it is connected to Smartbase via Bluetooth.
  • I have connected JBL DRG to my smartphone before, but after power on, it won’t connect to my smartphone automatically.
    • Please check whether you connected JBL DRG with your smartphone and head unit via Bluetooth before, then power off the head unit. • If you have, wait 2 minutes for JBL DRG to reconnect to smartphone after power on. This is because JBL DRG will automatically search for the head unit, first then the smart phone.
  • I have connected the BTA 20 transmitter to my TV with the digital optical connection, but I get no sound on my Soundgear. How come?
    Please make sure that the audio out format is set to PCM in the TV. Dolby Digital or other surround formats will not work with the BTA 20 transmitter.
  • Indoor/Outdoor Mode

    The new Boombox 2 does not feature the Indoor/Outdoor Mode. With the first generation Boombox, the Outdoor Mode was loud, but lacking sufficient bass. The Boombox 2 has both improved bass and loudness to create the perfect balanced sound for all environments.

     
     
  • Inspire 500 Headphones: Pairing Information
    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire/Focus 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.
  • Inspire 700 Headphones: Pairing Information
    To power on the device, place one of the headphones inside your ear and press and hold the center button on the inline mic. You should hear the audible voice stating, “powering on” and a blue blinking light should appear at the top of the inline mic. If this is your first time connecting to a device, it should immediately go into pairing mode. The device should recognize the Inspire 500 Wireless headphone. Once you select that option, the audible voice should state, “connected”. If you are trying to connect to a different device, turn the headphones on and press and hold for 3-5 seconds for the headphones to start searching for a different device. The headphones should appear on your discoverable devices within a few seconds. You should hear the audible voice stating, “powering on….looking for device” You will see the Bluetooth light alternate between red and blue when it is in pairing mode. Once connected the Bluetooth will change to a flashing LED light and the audible voice will state, “connected”.
  • Is Bluetooth APT X streaming supported by the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1 and Bar 9.1?
    The speaker uses Bluetooth version 4.2 but does NOT support APT X.
  • Is it possible to adjust light intensity on the display or the back panel ring lamp?
    The lights cannot be adjusted by user. The digital front panel display has automatic light intensity adjustment, which follows the level of light in the room.
  • Is it possible to listen to music on TUNE600BTnc while charging it?
    Yes, but only via cable, and noise cancelling cannot be activated meanwhile. Since the charging socket is located on top of the ear pod, adjustment is limited in that direction while the micro-USB plug is inserted.
  • Is it possible to replace the ear pads of the OR 300?
    Yes, they are quite easy to remove, and with a little care, new ear pads can be fitted in one or two minutes. You can do this yourself.
  • Is it possible to turn off the blinking blue LED light from my headphones?
    No. There is no way to turn off the blue LED light from our wireless headphones unless they are turned off.
  • Is it possible to update my JBL SB150 by myself?
    If any update exist, then it is only possible to get it updated, via our authorized service center. The USB port on the back, is meant for service use only. Contact support for more information.
  • Is JBL Trip waterproof?
    No. Please don’t expose JBL Trip to rain or other liquids.
  • Is my Partybox Supported by the JBL Partybox App?
    This model is not supported by the JBL Partybox App.
  • Is the Clip 3 waterproof?
    Yes. The Clip 3 has an IPX 7 rating. You can take the speaker under water, down to 1 meter depth up to 30 minutes.
  • Is the E55BT and over-ear or on-ear headphone?
    E55BT is an over-ear headphone.
  • Is the Inspire 500/700 a wireless headphone?
    Yes. The Inspire 500/700 is an in-ear Sport Wireless Headphone.
  • Is the J88a a wireless headphone?
    No. The J88a headphone is a wired headphone and does not have bluetooth capabilities.
  • Is the JBL DUET Mini a good headphone that I can work out with?
    Because the JBL DUET does not feature an IPX rating against sweat and water, we do not recommend that you perform rigorous athletic activity while using these headphones. If you are interested in sweat and water proof headphones, please visit our JBL SPORT headphone page on our website.
  • Is the JBL Soundgear collar flexible?
    Yes, two flexible joints permit you to expand the collar to make it easier to place it around your neck.
  • Is the Live 200BT waterproof?
    No. The Live 200BT does not feature any IPX rating so overexposure to both sweat and water can compromise the headphones.
  • Is there a firmware update for the Authentics L8 / L16 as shown in JBL Music App v.3.0?
    With the release of v.3.0 of the JBL Music app, owners of the JBL Authentics L8 and L16 are now greeted with a message that an update is available. If you own one of these speaker systems, and you know that it already supports Spotify Connect, the update firmware is already installed, and you can ignore this message. If your speaker system does not already support Spotify Connect, the update is available for you, but you cannot perform it yourself, it must go to a service center to be updated. Please contact Harman Helpdesk or the distributor in your country for advice regarding servicing.
  • Is there an app for the EVEREST Bluetooth models that are not one of the ELITE models with ANC?
    No, the app works with the ELITE models only. These are the ones that feature Active Noise Cancelling.
  • Is there an on/off function on OR300?
    No, the headphones switch on and off with the Oculus Rift.
  • Is there a remote control on the cable that comes with JBL C45BT?
    No, this cable is straight, with no remote control. The headphones have remote control buttons on the ear pods, which can be used when listening over Bluetooth wireless.
  • Is there a remote control on the cable that comes with JBL E45BT?
    Yes, the cable has a one-button remote control and a microphone. This means that you can pause, resume play, you can pick up the phone and stop a call, and talk to other people through the microphone. There is no option to control music volume on the cable remote. That is only possible when using the Bluetooth system for wireless listening, with the volume buttons on the ear pod.
  • Is there a visual display on the JBL Bar Studio, Bar 2.1, Bar 3.1, Bar 5.1, and Bar 9.1?
    Yes. All but the Bar Studio model have an LED display on the soundbar's front panel. The display tells which source input, volume level, and sound feature you are on. You are able to dim the display, using the remote, during low light usage.
  • Is there a Wi-Fi signal indicator on JBL Control Xstream?
    There is a Wi-Fi indicator on the back of the main speaker, and when it turns amber, it indicates that the Wi-Fi signal is weak. Try to move the speaker closer to your Wi-Fi router, and when the signal indicator turns White again, then it has a steady connection.
  • Is the Synchros E30 a wireless headphone?
    No. This is a wired headphone that features a detachable one button universal remote/microphone. This headphone does not have bluetooth capabilities.
  • Is the Tune600BTNC water-proof?
    No. The 600BTNC headphone does not feature any IPX rating that protects it against sweat or water. Over exposure to water can compromise the controls on the headphones.
  • Is the UA Sport Wireless Flex sweat proof?
    Yes, the UA Sport Wireless Flex has an IPX5+ rating which makes it resistant to sweat and moisture.
  • Is the Xtreme 2 waterproof?
    Yes, the Xtreme 2 features an IPX 7 rating. IPX7 is defined as the speaker can be immersed in water up to 1 meter for up to 30 minutes.
  • Is this Partybox Supported by the JBL Partybox App?
    This model is supported by the JBL Partybox App.
    Download the JBL Partybox App from the App Store or Google Play Store and install it to use the following features:

    SETTINGS: OTA update | Firmware Version | Quick Start Guide

    REMOTE CONTROL: Music playback – Play/Pause & Skip Track | Karaoke – Bass/Treble/Echo | DJ sound effect – Here you can swap which samples will play when you hit the three Sound Effect buttons on the top panel, or play all of the available sounds on one screen | Top panel control | Source select | Bass Boost – On/Off

    LIGHT SHOW: Fully customize your light show in real time – Change light themes and animations to suit your mood | Turn animations on or off | Turn the strobe on or off | Customize color (preset or color palette) | SOLO mode

    GET LOUD: Connect in TWS, switch Stereo channels and enable Party Mode
  • Is Volume Control Supported?
    This headphone does not feature volume control. You must manually control volume from your device.
  • JBL DRG doesn’t generate engine sound in my car.
    Please check with your car manufacturer to ensure your car supports CAN or K-line. JBL DRG only works with CAN and K-line to get the engine data for engine sound simulation. If your car does support CAN or K-line, please launch the JBL DRG app and check the engine sound volume bar (the right column with button marked with “E”) in the “Sound Mode” section to make sure it is not turned off.
  • JBL DRG is too big to plug into OBD II port in my vehicle
    Please use an OBD II extension cable in this case. An extension cable is not included in the package but they are readily available for purchase on-line.
  • JBL Free: Charging Information
    When you place the two Free earphones in the charging case, you will see a white led ring light up on both of them. At the same time, some of the four dot-leds on the charging case will light up to indicate the battery level of the case battery. When the earphones are fully charged, the white led ring goes out on each of them. When both are fully charged, the charging case charging level leds go out too.
  • JBL Free: Handsfree calls
    The JBL Free automatically switches from stereo to mono when making or taking phone calls. Voice calls will only come through the right ear piece for a more natural call experience.
  • JBL Free: Manual Re-pairing Left & Right Ear Pieces
    In the event that left and right ear piece pairing is lost, power on both ear pieces and press the buttons 3 times on each ear piece to initiate re-pair.
  • JBL Free: Manual Re-pairing to Bluetooth Devices
    In the event that ear pieces do not re-pair automatically to paired Bluetooth device, power off ear pieces individually by press and hold the buttons for 5 seconds. To enter Bluetooth pairing mode when ear pieces are powered off, press and hold on buttons of both earpieces for 8 seconds. Re-pair the right ear piece with desired Bluetooth device when LED indicator on right ear piece alternates between blue and white LED lights.
  • JBL Free: Pairing Information
    Remove ear pieces from the case. Both ear pieces should automatically connect to each other. Wireless connections are automatically established when the headphones are taken out of the case. To pair to a different device, press and hold the Right ear piece for 5 seconds as it alternates between blue and white LED lights. Make sure that the device you are attempting to connect to is in pairing mode. The JBL Free should display on discoverable devices within 3-8 seconds. Choose JBL Free and the headphones will connect after you hear the audio confirmation tone.
  • JBL Free: Power On Information
    Remove the Right ear piece from the case. (It should automatically enter into pairing mode and will alternate between blue and white LED) Make sure the unit you are trying to connect to is in pairing mode. It should recognize the JBL Free within 3-8 seconds. Choose "JBL Free" to connect.
  • JBL Free: Sweat Proof
    The JBL Free has an IPX5 rating that helps protect the headphones from sweat and moisture.
  • JBL Free: Volume Control
    The JBL Free X does not feature volume control. In order to adjust the volume, you must manually increase/decrease from your device.
  • JBL Portable App: PC Information
    You cannot download the JBL Portable App on a PC. This app is only available on mobile devices.
  • JBL QuantumENGINE Features

    You can adjust Equalizer, Spatial Sound, RGB LED effects, change microphone settings and update the headset's firmware

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