Return Products

Problems with your product?

We would like you to be happy with your product - so we offer a 30 day evaluation period during which you can return your product.

Note that this offers applies only to products purchased via JBL.com; if you have purchased through a retailer, please follow their return process.

Before requesting a return, you may read through our support materials and FAQs. If your questions are not answered, please reach out to our experts for personal assistance and troubleshooting. If you still need to return your product, please follow these steps:

  1. Have your purchase receipt or order confirmation handy
  2. Fill in the form below as complete as possible for the quickest processing
  3. Customer Service Specialist will contact you for the next steps

To return a product,
please fill out this form

Can’t find what you’re looking for?

IMPORTANT NOTICE

Due to nationwide shipping carrier delays this holiday season, it can take several days until your order is accepted into the network and assigned a tracking number.

Thank you for your understanding and patience.

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